Qfiniti Enterprise and VoIP for Genesys - QPC

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SIP (Session Integrated Protocol) – integrated messaging system; provides agents with instantaccess to experts within or outside of the contact centerCTI (Computer Telephony Integration) – a technology that allows interactions on a telephone anda computer to be integratedSignaling Protocol – the protocol used to establish and terminate a phone call over an IPnetwork.CTI Integration – combining customer contact channels (voice, email, fax, etc.) with computersystems, usually through computer software known as middleware.EasyLink – an aspect of Qfiniti Observe that establishes a direct connection between desktopapplications and the call recording program; contains a web-based user interface.API (Application Programming Interface) – the interface that computer applications use to accessa set of (usually third party) functions without requiring the source code of the functions.10 Qfiniti Enterprise and VoIP
Qfiniti Enterprise and VoIP 11
Page 3 and 4: etalk Product BriefingIn today's in
Page 5 and 6: Layer 2 ConnectivityPositioning the
Page 7 and 8: Global PlansThis recording mode, al
Page 9: Glossary of TermsQfiniti Observe -

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