Customer Solution Toshiba - arvato Hightech EMEA

Customer Solution
Supply chain solution
helps drive growth
arvato and Toshiba work in partnership to improve
distribution service. arvato’s supply chain solution
provided ten percent cost savings for Toshiba over
the course of twelve months.
Challenge: to supply a service that supports the brand
Toshiba, a world leader and innovator in pioneering high technology, expanded
its existing European relationship with arvato to the UK in 2008. The initial nonexclusive
agreement was for arvato to distribute laptops to key retailers across
the UK.
In 2010, Toshiba decided to outsource its UK distribution infrastructure for
lap tops and other products such as camcorders, hard drives, carry cases, batteries
and USB memory sticks. Toshiba needed a flexible solution that would take into
account existing processes, guarantee a seamless transition and effectively manage
peaks in demand. Ultimately, Toshiba wanted to reduce its costs while maintaining
a high level of service.
Solution: to manage whole distribution process
arvato combined Toshiba’s existing processes with best practice to devise a full
lo gistics solution covering pick, pack and ship, reverse logistics, value added
services and transport management.
Distribution of Toshiba’s products was seamlessly transferred from its own facility
to arvato’s Hams Hall distribution centre. By integrating the solution into its pro -
ven infrastructure, arvato was able to reduce costs while maintaining service levels.
The new supply chain solution has effectively managed record levels of pro ducts
and peak periods, as demand for Toshiba’s products in the UK continues to grow. �

»Together, Toshiba and arvato have developed a supply chain solution that
has streamlined our logistics operation, reduced distribution costs and
led to an expansion of our business. arvato really understands the idea of
working in partnership. We look forward to continuing our current successful
relationship and bringing in more innovations that will enhance our
service to customers and drive future growth of our business in the UK.«
Richard Taylor
Head of Supply Chain, Toshiba UK
Successes: delivered record shipments
Seamless transition of service completed as demonstrated by uninterrupted
service to Toshiba's channel partners and retailers
Flexibility to deal with peaks in demand up to 500% of average throughput
Scalable operation to achieve record monthly shipments with up to 20% year on
year growth
Consistently delivered service level agreements across the relationship
Provided significant cost savings as well as efficiency gains, totalling ten percent
during FY2009
Services: complete, fully managed service
Full, pick, pack and ship service
Value added services including repacking, labelling and the ability to bundle
products
Reverse logistics
Freight management
Product inspection and analysis
Special projects for customers or campaigns
High degree of security and protection of the product
Questions? Please get in touch with us.
Your contact
arvato | Matthias Mierisch | Phone: +44 203 178 4532
E-Mail: matthias.mierisch@arvato.co.uk
arvato is one of the world’s leading internationally networked media and
communications service providers. Its more than 63,000 employees are engaged
in designing and implementing solutions for a wide variety of business processes
involving integrated service chains, tailored specifically to the needs of their
business customers all over the world.
www.arvato.co.uk