Excellence, 7th Edition - BBC Chartering

Dear readersIt’s great to be back with our new excellence magazinein 2013. It’s my personal pleasure to present you this excellencewith lots of inspiring stories from BBC Chartering.Sometimes we have to make choices and in this issue ourCEO Svend Andersen highlights what BBC Chartering hasaccomplished in the past year and how this aligns with ourfuture strategy.As we will be at the Intermodal tradeshow in Sao Paulo thisApril, we highlight some South America topics. We will bepresent at the Transrussia in Moscow as well and take thisas an opportunity to talk about our Russian service. And asthe Breakbulk exhibition in Antwerp is coming in May againwe wanted to have a closer look at our European Short SeaServices, too.globally connected community. Content is not only sharedvia analogue means (e.g. printed matters or telephoneconversations) but also digitally. Everything travels fasterthan ever and we can reach wide audiences through this inno time. Today I am proud that this ‘excellence’ issue hasa combined on- and offline distribution of some 25.000copies globally! This is a great success, and we are pleasedby the reputation of ‘excellence’ and the difference thispublication makes. This we owe to you, and we would liketo thank you for sharing the ‘excellence spirit’ in our globalshipping community.As the BBC Chartering purpose is to raise performancelevels in shipping, ‘excellence’s’ purpose is to talk aboutthe simplest strategy ever: satisfied customers!As our last issue showcased some BBC Chartering activityin the offshore, oil and gas sector we have not specificallymentioned the contributions that are made by masters andcrews onboard our vessels. We all know they are crucialand we know that coordinating between office and vesselis often a challenge, but we are more than happy whengood cooperation delivers positive client feedback as youcan see inside this issue and as this was the case of clientMcDermott.Today the world is changing quickly, and this is driven alsoby the way information travels in a technically savvy andI kindly wish you may get inspired by this issue proposingyou may be ‘driven by excellence’.Very warm regards,Raymond Fisch‘excellence’ editorImprintResponsible for content:Svend AndersenRaymond FischContact and editing:Raymond FischRaymond.Fisch@bbc-chartering.comSuggestions to:excellence@bbc-chartering.comPublished by:BBC Chartering & Logistic GmbH & Co. KGHafenstr. 10b · 26789 Leer · Germany© BBC Chartering 2013 - All rights reservedpurpose. conviction. quality attitude. | page 3