Managers' Conference - Team Talk

Onwards and upwardsCongratulations to our 2010 graduates on gaining permanent positions around the business.Laura Roper is now a Local Controller, developing ethical sales within our Food Retail Group;Martin Ivory is a Project Manager within our Energy Group and Michael West is now Admin TeamLeader within our PSG Group. Well done!Service Recognition August - October 2012Congratulations to everyone who has received a service recognition award. Unfortunately there’s not space to include everyone in themagazine but here are some of our longest-standing award winners.FoodThere are some fantastic serviceachievements from Food this quarter,with Carol Guest from Stourport reaching40 years, David Griffiths from Penkridgereaching 45 years and Christine Harrisfrom Pattingham reaching 30 years’service.TravelCongratulations to Dawn Withers fromBloxwich who achieved her 20 yearmilestone in August.FuneralCongratulations to Angela Berry fromSeymour Road on achieving her 20 years’service this autumn.ChildcareWell done to Lydia Ampomah fromMaida Vale who hit her 10 yearmilestone in September and Emma Coxfrom Reading hit her 15 year milestonein August.SupportRobert Richens, District Manager for District 3 celebrated 35 years’ service in August.PharmacyA celebration is in order for AndreaBurgoyne from Hill Top Pharmacy forreaching 20 years and Nicola Trim fromLydney for reaching 25 years’ service.Post OfficeBoth Selena Ford from Manor Lane andMaureen Myers from Alvechurch Roadare celebrating 15 years, while BarbaraHands in Post Office Administration wascelebrating 20 years’ service.Customer feedbackThese customer letters show how much our great customer service is appreciated. Keep up the good work and it could be you featuredin the next edition!Fairford LeysMy wife and I are regular customers toyour store and would like to give somepositive feedback regarding a memberof your staff. Although all of your staffare courteous, we feel that one particularmember of staff should be recognised forhis excellent customer service skills.Damian is always friendly and polite in hisapproach and conversation. He helps packour bags with exceptional care and pointsout goods on offer when he is aware ofthem. We feel he should be put forwardfor an employee award as his service ishighly efficient.Bicton HeathI would like to thank you for all your hardwork with donations helping on sports daysand the Christmas fair at The Priory School,Bicton Primary School and Oxon School. AtOxon School you managed to raise £2,900,which will be used to buy books andequipment for the children.Church StrettonThe staff at your store worked throughoutlast year under difficult conditions whilebuilding work was being carried out. Theywere uncomplaining and cheerful at alltimes despite the disruption. The new storeis a credit to them and the managers, and itis so pleasant to shop there, everyone is sofriendly and helpful. Please let them knowthat we all appreciate them!Team Talk 11