Managers' Conference - Team Talk

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Social ResponsibilityNews from our Community and Environmental teamsSocial Responsibility Report 2011/12A true co-operative organisation is socially responsible. While many businesses are keen to be seen as being socially responsible,co-operatives have been operating for the good of their members, colleagues, communities and the environmentsince the co-operative movement was born. It’s just the way we do things.Social GoalsWe have identified a number of Social Goals for our business to aspire to achieve. The goals are broken down into four keyareas; defending the environment, supporting our communities, developing links with co-operatives across the world anddeveloping young people. Here are just some highlights from what we’ve been doing to address these goals.Defending the environment• We now have over 800 solar panels providing electricity to our Warwick HeadOffice and Food stores in Lydney, Cinderford and Cainscross• We increased our recycling rate to 50% by 2011 year end by 2011 year endthrough initiatives such as dry mix recycling and sending our food waste toanaerobic digestionSupporting our communities• During our first year of partnership with Women’s Aid, we managed toexceed our target of £100,000 by raising £170,000. We also collectedaround 28,000 signatures for the Real Man pledge.• We increased the amount of colleagues participating in volunteer activity to 51% and in total;colleagues volunteered a total of 32,595 hours last yearDeveloping links with co-operatives across the world• Our Society pledged £155,000 to the newly created Global DevelopmentCo-operative to support co-operatives that find it difficult to access loansfrom traditional banks.• Every year, members of Midcounties vote to give some of their profits toCo-operative Futures. We use this money to provide advice to new andemerging co-operatives that would not otherwise be able to accessspecialist support.28Team Talk
Developing young people• We now have a total of five partner schools: Sutherland Business & Enterprise College in Telford, SouthGloucestershire Trust in Tuffley, Campion School in Leamington Spa, Churchfields School in Swindon and GraceAcademy in Walsall• We delivered a series of workshops in schools to raise awareness about the dangers of alcohol misuseEngaging with our colleagues and membersOur colleagues are vitally important to the success of our business and we are constantly looking at ways we can improveyour working life, including our wellbeing initiatives and offering colleagues a variety of learning opportunities.• We provided 106,000 learning hours to colleagues across the Society in 2011• We launched the UK’s first Funeral Customer Service NVQ• We created the Colleague Guide to Wellbeing and this was sent to every colleague’s home address• Events such as the BIG Conversation and improved communications have seen the colleague engagement indexscore improved by one point from 75 to 76More reasons to be proudHere are some other highlights from the report that help to make us atruly socially responsible business:• We have now introduced Diversity Awareness training to ourManagement Development Programme, which teaches managersabout the difference between equality and diversity, as well as how tounderstand current legislation relating to diversity• The number of apprentices joining our Apprentice Programme grewfrom 13 in 2010 to 52 in 2011• Local Harvest sales have grown from £5.8 million in 2010 to£6.3 million in 2011. Therefore, sales were increased by 7.9%• Last year, 3,037 volunteering hours were in support of environmentalactivityYou can read the full report byvisiting the intranet and clicking on thePublications tab. If you would prefer aprinted copy, please call ourMembership Hotline on0800 435902.Team Talk 29
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Managers' Conference - Team Talk

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