Annual Report 2007 - Melbourne Sexual Health Centre

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USE OF MELBOURNE SEXUAL HEALTH CENTREClients were asked some general questions about the use of MSHC website andservices. The MSHC website was used by 48% of respondents in 2007, compared to41% in 2006 and 27% in 2005 (Figure 2). The MSHC website was redeveloped andlaunched in November 2007. Appropriate marketing strategies will accompany thisre-launch in an attempt to encourage usage.Overall, in 2007, the majority of visits were more than once in the last year (43%)compared to 28% of first visits. In 2006 and 2005 visits were similar with the majorityof visits being first time visitors (35%) followed by more than once in the past year(31% and 29%).VARIABLE2007Number(%)2006Number(%)2005 Number(%)Have you used the Melbourne Sexual Health Centre web site?Yes 96 (48%) 82 (41%) 54 (27%)No 72 (36%) 54 (21%) 112 (56%)Did not know about the Website 34 (17%) 24 (12%) 35 (17%)How often have you visited MSHC?First visit 56 (28%) 69 (35%) 71 (35%)More than once in the last year 86 (43%) 61 (31%) 59 (29%)More than once in the last five years 33 (16%) 28 (14%) 35 (17%)Monthly 20 (10%) 32 (16%) 28 (14%)Other 7 (4%) 8 (4%) 8 (4%)Figure 2:Use of MSHC w ebsitePercentage use60%50%40%30%20%10%0%2005 2006 2007YEARMelbourne Sexual Health CentreClient Satisfaction Survey2007 4
Clients were asked their reasons for attending MSHC and if they agreed to theimportance of providing access to those with acute symptoms who need to be seenurgently rather than provide appointments.Most clients attended for a check-up or tests (69%) followed by concerns aboutsymptoms (34%). The numbers associated with the reasons for attendance haveremained consistent for the last few years.The majority of clients (83%) agreed that it was important for the Centre to maximizeaccess to clients with acute symptoms or urgent needs by providing a system of‘walk-in’ rather than providing appointments.The ‘Other’ category covered the following:• STD Certificate• New relationship• Vulval clinic• Research projectVARIABLE2007Number (%)2006Number (%)2005Number (%)Reason for attending MSHCCheck-up/ tests 139 (69%) 130 (65%) 106 (53%)Concerned about symptoms 68 (34%) 71 (36%) 73 (36%)Treatment 36 (18%) 39 (20%) 41 (20%)Test results 38 (18%) 36 (18%) 25 (12%)Vaccinations 12 (6%) 14 (7%) 14 (7%)*SH information/advice 12 (6%) 26 (13%) 12 (6%)Other 5 (3%) 7 (4%) 10 (5%)Contact with partner with STI 12 (6%) 14 (7%) 8 (4%)Counseling 4 (2%) 10 (5%) 2 (1%)Allowed multiple reasonsAgreement level of walk-in access rather than provide appointmentsStrongly agree 78 (39%) 83 (42%) N/AAgree 87 (43%) 81 (41%) N/ANot sure 23 (11%) 21 (11%) N/ADisagree 6 (3%) 3 (2%) N/AStrongly disagree 5 (3%) 8 (4%) N/AMissing 3 4* SH = sexual healthMelbourne Sexual Health CentreClient Satisfaction Survey2007 5
Page 1: AnnualReport2007
Page 4 and 5: OVERVIEWThe MSHC has been in operat
Page 6 and 7: SERVICES AND CONSULTATIONSThe Centr
Page 8 and 9: The majority of gonococcal infectio
Page 10 and 11: RESEARCHThe Centre has continued to
Page 12 and 13: PUBLICATION HIGHLIGHTS ContinuedStu
Page 14 and 15: STAFFThe continuing successes enjoy
Page 17 and 18: melbourne sexual health centreclien
Page 19: SURVEY POPULATIONRespondents record
Page 23 and 24: TELEPHONE RESULTS LINEClients were
Page 25 and 26: The majority of respondents (73%) e
Page 27 and 28: SERVICES RECEIVED AT THE CENTREClie
Page 29 and 30: VARIABLE2007 Number(%)2006Number (%
Page 31 and 32: INTRODUCING ELECTRONIC REGISTRATION
Page 33 and 34: In 2007, once again waiting times w
Page 35: www.mshc.org.au

Annual Report 2007 - Melbourne Sexual Health Centre

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