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Perfect Consult for Tech to complete, Hair - Inspiring Champions

Perfect Consult for Tech to complete, Hair - Inspiring Champions

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<strong>Inspiring</strong> <strong>Champions</strong>Taking Your Business To The Top!GUEST CONSULTATION FORM <strong>for</strong> HAIRGuest Name:Date:“Be<strong>for</strong>e we get started <strong>to</strong>day, I would like <strong>to</strong> ask you a series of questions? The purpose of this is <strong>to</strong> determinethe needs of your hair so that I can give you the BEST possible Solutions. Are you ready <strong>to</strong> get started?”HAIRCUT:What challenges are you having with your haircut?What do you like most about your haircut?HAIRCOLOR:If there were anything you could change or improve about your hair color what would it be?What do you like most about your hair color?Would you like your hair color <strong>to</strong> be subtle, dramatic or somewhere in between?Circle One: 1 2 3 4 5 6 7 8 9 10 (1 being the most subtle and 10 being the most dramatic)CONDITION:On a scale of 1 – 10 (10 being the best) what would you rate the condition of your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?On a scale of 1 – 10 (10 being the best) what would you rate the shine in your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?STYLING:Ideally how much time do you want <strong>to</strong> spend styling your hair?Are you able <strong>to</strong> duplicate your hair at home? Yes ___ No ___ Sometimes ___ (What % of the time?)What would it take <strong>to</strong> duplicate it 100% of the time?© 1995 <strong>Inspiring</strong> <strong>Champions</strong>, Inc. 3–A


<strong>Inspiring</strong> <strong>Champions</strong>Taking Your Business To The Top!GUEST CONSULTATION FORM <strong>for</strong> HAIRGuest Name:Date:“Be<strong>for</strong>e we get started <strong>to</strong>day, I would like <strong>to</strong> ask you a series of questions? The purpose of this is <strong>to</strong> determinethe needs of your hair so that I can give you the BEST possible Solutions. Are you ready <strong>to</strong> get started?”HAIRCUT:What challenges are you having with your haircut?What do you like most about your haircut?HAIRCOLOR:If there were anything you could change or improve about your hair color what would it be?What do you like most about your hair color?Would you like your hair color <strong>to</strong> be subtle, dramatic or somewhere in between?Circle One: 1 2 3 4 5 6 7 8 9 10 (1 being the most subtle and 10 being the most dramatic)CONDITION:On a scale of 1 – 10 (10 being the best) what would you rate the condition of your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?On a scale of 1 – 10 (10 being the best) what would you rate the shine in your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?STYLING:Ideally how much time do you want <strong>to</strong> spend styling your hair?Are you able <strong>to</strong> duplicate your hair at home? Yes ___ No ___ Sometimes ___ (What % of the time?)What would it take <strong>to</strong> duplicate it 100% of the time?© 1995 <strong>Inspiring</strong> <strong>Champions</strong>, Inc. 3–A


<strong>Inspiring</strong> <strong>Champions</strong>Taking Your Business To The Top!GUEST CONSULTATION FORM <strong>for</strong> HAIRGuest Name:Date:“Be<strong>for</strong>e we get started <strong>to</strong>day, I would like <strong>to</strong> ask you a series of questions? The purpose of this is <strong>to</strong> determinethe needs of your hair so that I can give you the BEST possible Solutions. Are you ready <strong>to</strong> get started?”HAIRCUT:What challenges are you having with your haircut?What do you like most about your haircut?HAIRCOLOR:If there were anything you could change or improve about your hair color what would it be?What do you like most about your hair color?Would you like your hair color <strong>to</strong> be subtle, dramatic or somewhere in between?Circle One: 1 2 3 4 5 6 7 8 9 10 (1 being the most subtle and 10 being the most dramatic)CONDITION:On a scale of 1 – 10 (10 being the best) what would you rate the condition of your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?On a scale of 1 – 10 (10 being the best) what would you rate the shine in your hair?Circle One: 1 2 3 4 5 6 7 8 9 10What would you like it <strong>to</strong> be and by when?STYLING:Ideally how much time do you want <strong>to</strong> spend styling your hair?Are you able <strong>to</strong> duplicate your hair at home? Yes ___ No ___ Sometimes ___ (What % of the time?)What would it take <strong>to</strong> duplicate it 100% of the time?© 1995 <strong>Inspiring</strong> <strong>Champions</strong>, Inc. 3–A


<strong>Inspiring</strong> <strong>Champions</strong>Taking Your Business To The Top!Earlier you rated the condition of your hair a ____ and the shine a ____, so I’m curious about the products you’re using?PRODUCTS: Lets’ start with your…Shampoo:Styling Products:Finishing Products:Tools <strong>to</strong> Style:Conditioner:On a scale of 1 – 10 (10 being the best) what would you rate the per<strong>for</strong>mance and results of the products youare currently using? Circle One: 1 2 3 4 5 6 7 8 9 10“Our service COMMITMENT at _______________________ is we PROMISE <strong>to</strong> EDUCATE you oneverything we use on your hair throughout the entire service. Would that be okay?”DESCRIPTION:Give me three words that best describe what you want your hair <strong>to</strong> say about your personality!1. 2. 3.CHALLENGES:Are there any other challenges you are having with your hair or scalp that we need <strong>to</strong> know about?What is the ONE thing you would MOST want <strong>to</strong> change or improve <strong>to</strong>day?What would make <strong>to</strong>day’s experience a 10?Pause: (Tell the Guest “I’m just going <strong>to</strong> take a minute <strong>to</strong> cover all of your notes.”) Fill in Top challenges below.------------------------------------------------------------------------------------------------------------------------------The Top 3 Challenges I heard were:1.2.3.The Solutions I Recommend:COMPLETION:Step 1:Step 2:Step 3:“What I heard you say is…”“Would you like <strong>to</strong> discuss Solutions?” Or “Would you like my recommendation?”“WHAT I recommend is… WHY I recommend… HOW we’re going <strong>to</strong> do this… WHAT you’llLOVE…” (Utilize the WWHL System)Notes: __________________________________________________________________________________________________________________________________________________________________________© 1995 <strong>Inspiring</strong> <strong>Champions</strong>, Inc. 3–A

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