Next Generation HR Time for change - CIPD

NEXT GENEA next stage of evolution for HR – from service to processto insightIn the past, HR was positioned very much as a service function and its credibility andinfluence stemmed from delivering excellent service to its internal customers. Manyfunctions then enhanced their influence and impact by becoming owners of some of thekey organisational processes – a process-driven function. Much of this process work aroundsupporting the performance, evaluation, development and reward agendas built HR’sinfluence and impact. However, our belief is that the next big evolution for HR will come inbecoming more of an insight-driven function in the ways we have touched on above (seeFigure 3). In this way HR uses much of the work from its core activities to further inform theorganisation about challenges, course correction and big opportunities.Figure 3: HR’s journeyServicedrivenProcessdrivenInsightdrivenThe implications of this for HR are far reaching, both in terms of how it positions itself as aninsight-driven function and what it does, but also for the types of people who work in theprofession.16NEXT GENERATION HR