Prudential Breakdown Services

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Prudential Breakdown CoverInsurance Privacy NoticeAt Prudential Breakdown Cover we areaware of the trust you place in us when youbuy our products and our responsibility toprotect your information.This notice describes who we are, why weneed to collect your information and how wewill use it.We will tell you who we share yourinformation with and how we use it toimprove the service we provide to ourcustomers.1 – PrivacyWhy we need your informationWe will use your information to give youquotations and manage your insurancepolicy, including underwriting and claimshandling.Your information comprises of all the detailswe hold about you and your transactions andincludes information we obtain about youfrom third parties.We will only collect the information we needso that we can provide you with the serviceyou expect from us.From time to time we may need to changethe way we use your information. Where webelieve you may not reasonably expect sucha change we will write to you. When we doso, you will have 60 days to object to thechange but if we do not hear from you withinthat time you consent to that change.Who we will share your information withPrudential Breakdown Cover is underwrittenby U K Insurance Limited (UKI).During the course of our dealings withyou we may need to disclose some of yourinformation to other insurers, third partyunderwriters, reinsurers, credit referenceand fraud prevention and law preventionagencies and other companies that provideservice to us or you, to:> assess financial and insurance risks> recover debt> prevent and detect crime> develop our products, services,systems and relationships with you> understand our customers’requirements> rating and pricing.We do not disclose your information toanyone outside the Group except where:> we have your permission> we are required or permitted to do so bylaw> we may transfer rights and obligationsunder this agreement.19 Prudential Breakdown Services
Where we transfer your informationFrom time to time we may require servicesfrom suppliers that are based worldwide andyour information will be shared with themfor the purposes of providing that service.Where we engage these suppliers we makesure that they apply the same levels ofprotection, security and confidentiality weapply. However, such information may beaccessed by law enforcement agencies andother authorities to prevent and detect crimeand comply with legal obligations.Sensitive InformationSome of the personal information we ask youfor may be sensitive personal information,as defined by the Data Protection Act 1998(such as information about health or criminalconvictions). We will not use such sensitivepersonal data about you or others except forthe specific purpose for which you provide itand to provide the services described in yourpolicy documents.You will have been asked to agree to thiswhen you first contacted us but pleaseensure that you only provide us withsensitive information about other people withtheir agreement.Dealing with other peopleIt is our policy to deal with your spouse orpartner who calls us on your behalf, providedthey are named on the policy. If you wouldlike someone else to deal with your policyon your behalf on a regular basis please letus know. In some exceptional cases we mayalso deal with other people who call on yourbehalf, with your consent. If at any time youwould prefer us to deal only with you, pleaselet us know.Credit Reference AgenciesUKI carries out a consumer search whenany application for insurance is submitted.This is done using public data to evaluateinsurance risks and no financial information isreviewed as part of this process. There is novisible credit footprint and after 12 months isautomatically deleted.Keeping you informedFrom time to time we may contact you withspecial offers or suggest products which maybe of interest to you. If you would like not toreceive any of these updates you can ask usto stop at any time. You can do that by simplycalling our customers services departmentor by writing to the Data Protection Officerat Churchill Court, Westmoreland Road,Bromley BR1 1DP.Prudential Breakdown Services 20
Page 1: Prudential Breakdown ServicesYour P
Page 4 and 5: Easy indexBreakdownWhat do I do if
Page 6 and 7: Your policyYour breakdown policy co
Page 8: Caravan and trailer coverYour carav
Page 12 and 13: - are no longer made;- cannot be bo
Page 14 and 15: - the result of You failing to corr
Page 16 and 17: 13 You are responsible for collecti
Page 18 and 19: If We cannot resolve the difference
Page 22 and 23: Access to your informationYou have
Page 24: Contact UsCustomer service 0845 605

Prudential Breakdown Services

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