Guide for Training Consultants: e-Learning Quality and ROI ... - Cecoa

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In other words, for every euro which it invests, the company receives €1.33.As you can see, ROI has everything to do with an economic chain. After all, investmentsare made and goods are sold to others. We will focus on this economic chain in the nextsection.E-Learning Quality for SME's: Guidance and Counselling9
3. Economic chainAs a consultant for SMEs working in the public and private sector, you are part of aneconomical system. You are doing business with other parties (actors). You have to dealwith customers, suppliers and other shareholders. You are part of a market, your market!This market is part of a larger economical system (local, nationwide, European or evenworldwide). As you look to your business in this perspective you will see that it isimportant to deliver value to your business environment. In this chapter we will tell yousomething about this economical system so you can better understand the way you canadvise and help your customers.ActorsSMEshareholdersMarket / ROWCashflow (ROW – shareholders – SME – shareholders - ROW)3.1. ChainIf one examines a macro-economic chain, what it amounts to – to put it briefly – is that aneconomy is a circuit into which money enters and, after various actors have added valueto it (be it in return for payment or not), it then leaves the chain again. This chaintherefore actually consists of a number of layers or shells enveloping each other. Theselayers or shells are formed by a micro-economic chain (for example, within a company),a meso-economic chain (within a collaborative relationship) and a macro-economic chain(the meso-economy plus an indeterminate array of actors who are also known as the restof the world).3.2. ActorsActors are organisations or people who add value to a product or service. These actorsoften operate as part of a customer-supplier relationship. Naturally, it is possible that theactivities which an actor adds, cannot be directly attributed to a product or service but dogenerate expenses (investments are demanded). In this respect, you may wish to10E-Learning Quality for SME's: Guidance and Counselling
Page 2 and 3: GUIDE FOR TRAININGCONSULTANTS:e-Lea
Page 4 and 5: TitleGuide for Training Consultants
Page 6 and 7: 1. IntroductionThe Guide for Traini
Page 8 and 9: If one is able to create an e-learn
Page 12 and 13: consider the allocation of the cost
Page 14 and 15: ExpenditureIncomeTotalTotalIncome -
Page 16 and 17: Baker (introduction)The baker is un
Page 18 and 19: Business training providerSuppose t
Page 20 and 21: 780 deliveries to the old-age home
Page 22 and 23: Let’s look from an educational po
Page 24 and 25: 6. Partnership contactsCECOA - Cent

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