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McDonald'sMcDonald's is the world's largest chain of quickservice restaurants. It invests £15 million each yearin its well-established and long-running in-housetraining scheme to help staff at all levels developand progress.Working with the QCFTo take its in-house training to the next level,McDonald’s got involved with the QCF to becomean awarding organisation that can develop andaward its own nationally recognised qualifications.The first qualification accredited by McDonald's,in September 2008, was a level 3 Diploma in shiftmanagement. The qualification covers everythingthe company’s 7,000 managers across the countryneed to know about managing a McDonald'srestaurant, from the day-to-day running tofinance, marketing and human resources. It wasdesigned as the first course managers wouldattend during their career with McDonald's."Receiving official awardingorganisation status in January 2008was an important and exciting step forMcDonald’s. As a progressive employerwe’re committed to taking a leadershipposition on training and skills.We want to ensure that our approach torecruitment, training and developmentcontinues to create valuable opportunitiesfor our people."David Fairhurst, chief people officer andsenior vice president at McDonald'sSharing the experienceMcDonald’s employees now have their hard workand skills recognised both internally and by otheremployers in the service and hospitality sector,and can continue to develop through their work.McDonald’s is finding it easier to attract recruitsand then employ them for longer. There are nowplans to offer accredited training in other areasof the business.8