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Table of ContentsMessage from the FCCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Message from the Minister of Tourism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Government Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Cruise Executive Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Conference Workshops • Session One - Monday, October 27th . . . . . . . . . . . . . 17• Session Two - Tuesday, October 28th . . . . . . . . . . . . . 19• Session Three - Wednesday, October 29th . . . . . . . . . 21• Session Four - Thursday, October 30th . . . . . . . . . . . . 23• Session Five - Thursday, October 30th . . . . . . . . . . . . 25Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Trinidad and Tobago – Not Your Typical Caribbean Destination . . . . . . . . . . . . . 28FCCA Silent Cruise Auction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Trade Show Floor Plan & Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Essay Contest Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Florida-Caribbean Cruise Association11200 Pines Blvd., Suite 201Pembroke Pines, Florida 33026Phone: (954) 441-8881 • Fax: (954) 441-3171E-mail: info@f-cca.com • Website: www.f-cca.comTrinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 1

Message from the FCCAMichele M. Paigepresident, Florida-Caribbean Cruise AssociationMicky ArisonChairman & CEO, Carnival Corporation & plc / FCCA ChairmanThe FCCA is pleased to welcome you to our annual Conference & Trade Show.Originating in 1994, the FCCA has strived to establish links between its Member Linesand partner destinations' private and public sectors. These connections develop mutualunderstanding while increasing communication and leading to business benefits.By bringing together key players within all facets of the industry, the FCCA works for allin order to grow symbiotic relationships. Only through these partnerships can we makegreat strides.We extend our thanks to all those who have supported us throughout the years by theirmembership, advertising in FCCA publications, attending our events, and advocating theFCCA in your destinations.The FCCA Conference & Trade Show continues to serve as a fundamental forum forestablishing and maintaining cooperative connections with the cruise industry and FCCApartners. Over the next few days, you will have the chance to listen and learn from oneanother through face-to-face interactions with some of the most important decision makersin all areas of cruise tourism.Please take the chance to actualize these opportunities and make the best of what willhopefully be our best Conference yet. Gather the information, forage relationships, andenjoy yourselves.Trinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 3

Message from the Minister of TourismFCCA CRUISE CONFERENCE & TRADE SHOW MESSAGETHE HONOURABLE JOSEPH ROSSTHE MINISTER OF TOURISMTRINIDAD AND TOBAGOWelcome to the twin island Republic of Trinidad andTobago! Two islands with quite different moods – the pulsatingpassionate energy of Trinidad and the lush laidbackserenity of Tobago.Trinidad and Tobago is perhaps the most developednation within the Caribbean. Our rich diverse culture andour people clearly elevate us from the traditional sea,sand and surf destination. We are the creators ofCarnival, the Biggest Street Festival in the World,Calypso, Soca and Chutney… and of course theSteelpan. On any given day within the year Trinidad andTobago celebrates a festival or an event. There is alwayssomething to do in Trinidad and Tobago.The Government of Trinidad and Tobago has positioned tourism as one of the industrypillars in its efforts to diversify our energy-dependent economy.Recognising that the cruise ship industry is the fastest growing segment of the global4FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

Message from the Minister of Tourismleisure market we are seriously considering the feasibility of marketing Trinidad andTobago as a home port for the world’s cruise ship companies and upgrading port infrastructureat our cruise facilities.Strategically located at the cusp of the South American Continent, Trinidad and Tobagois a natural choice for cruise shipping when you consider our excellent airport facilitieswhich can easily cater for arriving and departing passengers, wide range of room stockranging from the world class Hyatt Regency Trinidad to quaint bed and breakfast facilities,knowledgeable, trained and certified service providers, and a tourism product thatoffers a variety of touring options for cruise ship passengers.Presently we are on a massive drive to upgrade our established sites and attractions aswell as our service quality as we recognise the critical need to offer “value added” productsand internationally acceptable service standards to all our visitors. The re-developmentplan for Maracas, which is located on our scenic North Coast, would truly positionit as the flag ship beach for Trinidad. With enhanced food court facilities, expanded carpark, and facilities for beach sport and entertainment, Maracas will be the preferred placewhere people live, work and play.Government is also reviewing its Tourism Development Act in order to ensure that tourismoperators and investors are offered the most competitive and attractive incentives so asto ensure that a positive quality experience is delivered to visitors.As Minister of Tourism I extend a warm and friendly “Trinbago” welcome to all cruise shipexecutives and suppliers.Trinidad and Tobago…. A Destination that is indeed the True Caribbean.Sincerely,The Honourable Joseph RossMINISTER OF TOURISMTRINIDAD AND TOBAGOTrinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 5

Gover nment LeadersThe FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America forshowing their support of the Cruise Industry through their attendance at this Conference.AntiguaHon. Harold LovellMinister of Tourism & Civil AviationMinistry of Tourism, Antigua & BarbudaArubaHon. Edison BriesenMinister of Tourism & TransportationAruba Ministry of TourismBahamasHon. Vincent Vanderpool-WallaceMinister of Tourism & AviationBahamas Ministry of TourismBarbadosHon. John BoyceMinister of Transport, Works & International TransportMinistry of Transport, Works & Internatiional TransportBritish Virgin IslandsHon. Elvis HarriganMember of the House of AssemblyHouse of Assembly of the Virgin IslandsCayman IslandsHon. Charles CliffordMinister of TourismCayman Islands GovernmentCuracaoHon. Eugene RhuggenaathMinister of Economic Affairs, Labour and TourismCuracao Ministry of TourismDominican RepublicMagaly ToribioVice MinisterMinistry of Tourism of the Dominican RepublicGrenadaHon. Peter DavidMinister of Tourism & Foreign AffairsGrenada Board of TourismHondurasHon. Ricardo MartinezMinister of TourismHonduras Institute of TourismJamaicaHon. Edmund BartlettMinister of TourismMinistry of Tourism, JamaicaMartiniqueMarie-Claude CleryVice President, Martinique Tourism AuthorityMartinique Tourism AuthorityNevisHon. Joseph ParryPremier Minister & Minister of TourismMinistry of Tourism, NevisPuerto RicoMickey EspadaDeputy Director, Puerto Rico Tourism CompanyPuerto Rico Tourism CompanyRepublic of PanamaRuben ArosemenaVice PresidentSt. LuciaHon. Guy JospehMinister of Communications, Works,Transport & Public UtilitiesMinistry of Tourism, Communications, Works,Transport & Public UtilitiesTrinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 7

Gover nment LeadersSt. MaartenHon. Theo HeyligerCommissioner of Harbour & Public WorksIsland Government of St. MaartenHon. Roy MarlinCommissioner of TourismIsland Government of St. MaartenSt. Vincent and the GrenadinesHon. Glen BeacheMinister of Tourism, Youth & SportsSt. Vincent Ministry of Tourism, Youth & SportsHon. Joseph RossMinister of TourismMinistry of Tourism, Trinidad & TobagoHon. Neil WilsonSecretary for Tourism & TransportationTobago House of Assembly,Division of Tourism & TransportationU.S.V.I.Hon. Beverly Nicholson - DotyCommissioner of TourismU.S. Virgin Islands Department of TourismTrinidad & TobagoHon. Patrick ManningPrime MinisterRepublic of Trinidad & Tobago

AVIATION BUSINESS & INDUSTRY COMMERCIAL VESSELS YACHTS MARINE OPERATIONS PRIVATE CLIENT TRANSPORTATIONROYAL MARINE INSURANCE GROUPROYAL MARINE IS NOWAPPROACHING A DECADEOF PROVIDING THEPROGRAM TO COVER THEINSURANCE NEEDS OF THEFLORIDA-CARIBBEANCRUISE ASSOCIATIONTHERE ARE THREE SEPARATEAND DISTINCT COVERAGE’SOFFERED OF WHICHSOME OR ALL MIGHTBE APPROPRIATE DEPENDINGON THE STRUCTURE OFYOUR PARTICULAR TOUR.SHOREEXCURSIONALL HAVE THE STANDARDOPERATORS AND TOURSITES UNDERWRITTEN BYACE USA RATED “A”EXCELLENT AND PROVIDINGWORLDWIDE JURISDICTION.LIMIT OF 2 MILLION DOLLARSWITH HIGHER LIMITSAVAILABLE TO 10 MILLIONDOLLARS ALL AUTOMATICALLYNAMES THE FCCACRUISE LINES ASAS ANFCCA MEMBER YOU ARE ABLE TO ACCESSTHIS INSURANCE PROGRAM DESIGNED AND DEVELOPEDTO PROVIDE TRUE ONE-STOP-SHOPPING FOR THEINSURANCE COVERAGE’S NECESSARY TO MEET THEADDITIONALLY INSURED. THEY ARE GENERALLIABILITY, ALSO CALLED THIRD PARTY LIABILITY,CONTINGENT AUTOMOBILE LIABILITY ANDCONTINGENT WATERCRAFT LIABILITY.REQUIREMENTS FOR SHORE EXCURSION OPERATORSDOING BUSINESS WITH THE CRUISE LINES. WHILEDESIGNED AT THE REQUEST OF THE CRUISE LINES THISPOLICY COVERS ALL TOURS ALL THE TIME.YOU ARE INVITED TO VISIT OUR WEB SITEWWW.RMIG.US FOR ADDITIONAL INFORMATION ONTHE MANY INSURANCE COVERAGE’S AVAILABLETHROUGH THE ROYAL MARINE INSURANCE GROUP.IF YOU ARE NOT A CURRENT MEMBER YOU MAYCONTACT VICTORIA LALTA, FCCA MEMBERSHIPDIRECTOR AT 954-441-8881 OR GO TOFOR FURTHER INFORMATION PLEASE CONTACT BILLROVERSI AT BILL@RMIG.USWWW.FCCA.COM AND COMPLETE EVERYTHING ON-LINE.8300 NW 53 Street, Suite 102 Miami, FL 33166 • 786 364-9811 • Fax 305 477-3858 • 800 926-2811 • www.rmig.us

FCCA Member Cruise LinesCARNIVAL CRUISE LINES3655 N.W. 87th AveMiami, FL 33178-2428Tel: (305) 599-2600 • Fax: (305) 471-4700Website: www.carnival.comCELEBRITY CRUISES1050 Caribbean Way • Miami, FL 33132Tel: (305) 539-6000 • Fax: (305) 374-7354Toll Free: (800) 437-3111Website: www.celebritycruises.comCOSTA CRUISE LINESVenture Corporate Center II200 South Park Rd, Suite 200Hollywood, FL 33021-8541Tel: (954) 266-5600 • Fax: (954) 266-2100Website: www.costacruises.comCUNARD LINE24305 Town Center DriveSanta Clarita, CA 91355Tel: (661) 753-0000 • Fax: (661) 753-0133Website: www.cunard.comDISNEY CRUISE LINEP.O. Box 10210Lake Buena Vista, FL 32830-0210Tel: (407) 566-3500 • Fax: (407) 566-3751Website: www.disneycruise.comMSC CRUISES (USA) INC.6750 North Andrews AvenueFort Lauderdale, FL 33309Tel: (954) 772-6262 • Fax: (954) 776-5836Website: www.msccruises.comNORWEGIAN CRUISE LINE7665 Corporate Center DriveMiami, FL 33126Tel: (305) 436-4000 • Fax: (305) 436-4120Website: www.ncl.comPRINCESS CRUISES24305 Town Center DriveSanta Clarita, CA 91355Tel: (661) 753-0000 • Fax: (661) 753-0133Website: www.princesscruises.comREGENT SEVEN SEAS CRUISES1000 Corporate Drive, Suite 500Fort Lauderdale, FL 33334Tel: (954) 776-6123 • Fax: (954) 772-4113Website: www.rssc.comROYAL CARIBBEAN INTERNATIONAL1050 Caribbean WayMiami, FL 33132Tel: (305) 539-6000 • Fax: (305) 374-7354Toll Free: (800) 327-6700Website: www.royalcaribbean.comHOLLAND AMERICA LINE300 Elliot Avenue WestSeattle, WA 98119Tel: (206) 281-3535 • Fax: (206) 281-0351Website: www.hollandamerica.com12FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

Paul GauguinComfortwww.martinique.orgTi-PunchThe Sweet Life Creole CuisinePristine BeachesSaint-Pierre, the little PompeiiFor information and free brochures on Martinique,please call (514) 288-1904 or visit: www.martinique.org

Cruise Executive ListingCarnival Corporation & plcRichard Ames, Sr. Vice President, Shared ServicesMicky Arison, Chairman & CEOArmando Corpas, Director, Project Management, StrategicPlanning and Port DevelopmentTom Dow, Vice President, Public AffairsGiora Israel, Vice President, Strategic PlanningCarlos Torres de Navarra, Director, Strategic Planning and PortDevelopmentAlberto Uch, General Manager, Puerta MayaCarnival Cruise LinesRobert Blythman, Director, Tour OperationsGordon Buck, Vice President, Caribbean RelationsAmilcar Cascais, Vice President, Tour OperationsBrendan Corrigan, Sr. Vice President, Marine OperationsRaynel Gonzalez, Manager, Care Team ServicesAndrew Landsberger, Product Development SupervisorJoe Lavi, Vice President, PurchasingVicky Rey, Vice President, Reservations Administration,Embarkation and Care Team ServicesTerry Thornton, Vice President, Marketing PlanningDomenico Tringale, Vice President, Port OperationsCarnival UKJulia Stoica, Shore Excursions ExecutiveCelebrity CruisesDan Hanrahan, President & CEOCosta Cruise LinesHans Hesselberg, Vice President, Hotel OperationsMaurice Zarmati, President & CEODisney Cruise LineRussell Daya, Director, Marine, Port, Security Operations& Maritime AffairsTom McAlpin, PresidentLarry Stauffer, Manager, Shore Excursions and Island RecreationHolland America LineJohn Cook, Shore Excursion Product ManagerSimon Douwes, Director, Deployment & Itinerary PlanningMatthew Sams, Vice President, Caribbean RelationsMSC Cruises (USA) Inc.Richard Sasso, President & CEONorwegian Cruise LineStephen Bock, Manager, Finance & AdministrationKenneth A. Charles, Director, Newbuild, Hotel & Refurbishing PurchasingColin Murphy, Vice President, Special ProjectsJennifer Marmanillo, Marketing Analyst, Itinerary PlanningPatrick Powers, Manager, Product Development/Shore ExcursionsSteve Riester, Vice President, Itinerary Planning & Revenue ManagementJoanne Salzedo, Director of Shore Excursions Product DevelopmentKevin Sheehan, President & CFOSvein Sleipnes, Vice President, Port Operations/CSOLily Urrutia, Manager Product Development/Shore ExcursionsPrincess CruisesDonna Barnett, Port Operations SpecialistLisa Jensen, Manager, Caribbean & Atlantic Shore OperationsCrystal Morgan, Manager, Market Planning, Deployment & ItinerariesStephen Nielsen, Vice President, Caribbean & Atlantic Shore OperationsChris Roberts, Shore Excursion SpecialistRegent Seven Seas CruisesPenny Zeilman, Senior Travel Concierge, Land ProgramsRoyal Caribbean Cruises Ltd.James Boink, Director, Commercial DevelopmentFederico Gonzalez-Denton, Director, Government Relations,Latin America & The CaribbeanDustin Nason, Manager, Port OperationsCraig Milan, Sr. Vice President Land Operations, Royal CaribbeanCruises Ltd./President, Royal Celebrity ToursMartha Olano, Specialist, Government Relations, Caribbean & LatinAmericaMichael Ronan, Vice President, Government Relations, Caribbean,Latin America and AsiaRoyal Caribbean InternationalAdam Goldstein, President & CEORoyal Caribbean International & Celebrity CruisesJoel Davis, Operations Manager, Shore ExcursionsAndy Horton, Account Manager, Shore Excursions & ExplorationsRoyal Caribbean International, Celebrity Cruises andAzamara CruisesChristopher Allen, Director, Deployment & Itinerary PlanningDiana Block, Vice President, Revenue Management and DeploymentBill Fay, Insurance Manager, Risk ManagementPatrick Schneider, Director, Shore Excursions & ExplorationsJuan Trescastro, Vice President, Land Operations & Guest Port Services14FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

The Republic ofCRUISESTake sea on a voyage of rediscovery to theDominican Republic, where stunning beachesand world-classgolfbeckon.Comeandfindout why Columbus named this the most beautifullandhuman eyes have ever seen.Howmanynewandunexpectedpleasureswill you discoversailing tothe Dominican Republic? Start counting.Santo Domingo/Sans Souci - La Romana - SamanáVisit us at www.GoDominicanRepublic.com

Session 1WORKSHOPSWORKSHOPSMonday, October 275:00 p.m. – 6:30 p.m.(Jade & Ruby)Tourism Economic ForecastWhat’s hot and what’s not? Is the dollar in a coma? Hear the latest about the general economic forecastfor discretionary spending, including cruising and land-based vacations.Moderator:Richard Sasso, President & CEO, MSC Cruises (USA) Inc.Guest Speaker: John Walker, Chairman of Oxford EconomicsPanelists:Andy Moody, Principal, Business Research and Economic Advisors (BREA)Panelists in bold are FCCA Platinum Associate Members.Trinidad & Tobago • October 27-31, 2008FCCA Cruise Conference & Trade Show 17

Session 2WORKSHOPSWORKSHOPSTuesday, October 284:30 p.m. – 6:00 p.m.Shore Excursions (Jade & Ruby)Guest Perception is Guest RealityBut what is reality? When the guests step ashore, is there a welcome sign? What image do they seeand what is projected? Join this alternate approach to the standard Tour Operator workshop and learnhow to create the over all experience and exceed customer expectations from industry experts.Moderator:Panelists:Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise LinesFCCA Shore Excursion Committee ChairmanAlessandro Mencos, President, Gray Line Mundo Maya, GuatemalaLarry Stauffer, Manager, Shore Excursion & Island Recreation, Disney Cruise LinePenny Zeilman, Senior Travel Concierge, Regent Seven Seas CruisesPanelists in bold are FCCA Platinum Associate Members.Trinidad & Tobago • October 27-31, 2008FCCA Cruise Conference & Trade Show 19

Session 3WORKSHOPSWORKSHOPSWednesday, October 293:00 p.m. – 4:30 p.m.Marketing (Jade & Ruby)How will the Caribbean destinations and cruise lines deal with a challenging economy andrapidly escalating fuel costs?This workshop will review the significant implications of today's challenging economic environment. Inaddition, we will discuss changes that are needed in our sales and marketing strategies to produce themost favorable results.Moderator:Panelists:Terry Thornton, VP, Market Planning, Carnival Cruise Lines, FCCA MarketingCommittee ChairmanMicky Arison, Chairman & CEO, Carnival Corporation, FCCA ChairmanDiana Block, Vice President, Revenue Management & Deployment, Royal CaribbeanInternational/Celebrity Cruises/Azamara CruisesHon. Roy Marlin, Commissioner of Tourism, Island Government of St. MaartenRichard Sasso, President & CEO, MSC Cruises, (USA) Inc.Hon. Vincent Vanderpool-Wallace, Minister of Tourism & Aviation, Bahamas Ministryof TourismShore Excursions (Regency 5)A Job Well DoneGuest speaker Mr. Erkunt Oner from Tura Tours, Turkey, winner of the 2007 Seatrade Insider CruiseAward for Supplier of the Year, takes on the topic of delivering specialty tours for travelers who preferprivate luxury venues. More Europeans are cruising, what are their needs and how do they differfrom North Americans? Are multi-lingual guides the answer? Mr. Oner caters to segmented travelersand shares his ideas and strategy.Moderator:Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise LinesFCCA Shore Excursion Committee ChairmanGuest Speaker: Mr. Erkunt Oner, CEO, Tura Turizm - Istanbul, TurkeyPanelists:Joanne Salzedo, Director, Shore Excursion Product Development, NorwegianCruise LinePatrick Schneider, Director, Shore Excursions & Explorations, Royal CaribbeanInternational, Celebrity Cruises & Azamara CruisesTrinidad & Tobago • October 27-31, 2008FCCA Cruise Conference & Trade Show21

Session 4WORKSHOPSWORKSHOPSThursday, October 3010:00 a.m. – 11:30 a.m.Marketing (Jade & Ruby)How can the Caribbean destinations best leverage cruise tourism to improve the current andfuture impact from cruise visitors?This workshop will discuss the increased importance of cruise tourism and how the destinations canimprove the impact that cruise visitors bring to the destinations. We will review a wide variety of topics,including product improvements, marketing "best practices", cruise conversion programs andimportant initiatives.Moderator:Panelists:Terry Thornton, VP, Market Planning, Carnival Cruise Lines,FCCA Marketing Committee ChairmanJuan Pablo Cepeda, Director of Tourism, Sociedad Portuaria De CartagenaHon. Charles Clifford, Minister of Tourism, Cayman Islands GovernmentJames Devers, Windward Caribbean Trade Manager, Tropical Shipping, TrinidadZachary Harding, Deputy Director of Tourism, Jamaica Tourist BoardHon. Ricardo Martinez, Minister of Tourism, Honduras Institute of TourismMagaly Toribio, Vice Minister, Ministry of Tourism, Dominican RepublicShore Excursions (Regency 2)The ABC’s of Insurance ProgramPanelists will include representatives from Royal Marine Insurance, Ace Insurance and Cruise LineRisk Management. This workshop will breakdown the overall insurance program from Coverage,Overwriting, Risk Management and ClaimsModerator:Panelists:Bill Fay, Insurance Specialist, Royal Caribbean Cruises, Ltd.Jerry Hamilton, Attorney, Hamilton, Miller & BirthiselDave Humphreys, Claims Manager, Ace USABill Roversi, Vice President, Royal Marine Insurance GroupLynda Sanderlin, International Underwriter, Ace USA International AdvantagePanelists in bold are FCCA Platinum Associate Members.Trinidad & Tobago • October 27-31, 2008FCCA Cruise Conference & Trade Show23

Session 5WORKSHOPSWORKSHOPSThursday, October 303:30 p.m. – 4:30 p.m.Operations (Jade & Ruby)FCCA Customer Service TrainingSpeaker:Adam Ceserano, Vice President, Florida-Caribbean Cruise AssociationUnderstanding the Cruise Industry and its dynamics is vital in today’s tourism mix, especially in viewof the competition that the Caribbean and Latin America tourism faces from other regions of the world.The FCCA has developed a series of workshops that are available to the Caribbean and Latin America,utilizing our research and information capabilities. The workshops focus on:Enhance your cruise services- Improve your destination’s marketability- Learn the L.A.S.T. principle -Improve your customer service level- Gain insight into cruise passenger spending –Take note of thelatest statistics.Like the Cruise Industry, these programs are always changing giving you the best advantage in today’smarket place.Trinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 25

Sequence of EventsSunday, October 26thConference & Trade Show Registration (Topaz & VIP - Diamond) . . . . . . . . . . . . . . . . . . . . . . . 1:00 PM -4:00 PMmonday, October 27thTrade Show, Exhibitor Move-in (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 AM - 11:00 AMConference & Trade Show Registration (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . . . . 8:00 AM - 12:00 PMCare Awareness Training (Regency 5 & 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9:00 AM - 5:30 PMConference & Trade Show Registration (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . . . 3:00 PM - 7:00 PMTrade Show, Exhibitor Move-in (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:00 PM - 9:00 PMWorkshop ~ Session 1 (Jade & Ruby) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:00 PM - 6:30 PMGolf Pairing Reception - (Regency 1 & 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:30 PM - 8:00 PMCruise Executives & Golfers ONLYGolf Pairing Party - Open to All (Regency 1, 2 & 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 PM - 11:00 PMTuesday, October 28thFCCA Golf Tournament & Luncheon/Awards (Millennium Lakes Golf Club) . . . . . . . . . . . . . . . . 7:00 AM - 1:00 PMTrade Show, Exhibitor Move-in (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 AM - 12:00 PMConference & Trade Show Registration (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . . . . 9:00 AM - 12:00 PMComplimentary Tours(Departing from Hotels). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9:00 AM - 1:30 PMLunch (Regency 4, 5 & 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12:00 PM - 2:00 PMCocktail Reception @ Trade Show (Port of Spain Pre Function) . . . . . . . . . . . . . . . . . . . . . . . . . 1:30 PM - 2:30 PMConference & Trade Show Registration (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . . . . 2:00 PM - 6:00 PMOne-on-One Meetings ~ Session 1(Sangre Grande/Point Fortin/Toco/San Fernando/Point Lisas ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:30 PM - 4:00 PMCruise Executives & Delegates ONLYTrade Show Grand Opening (Port of Spain Ballroom). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:30 PM - 5:30 PMWorkshop ~ Session 2 (Jade/Ruby ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4:30 PM - 6:00 PMConference Opening Ceremony (Regency Ballroom). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:30 PM - 7:30 PMWelcome Party @ Hyatt Regency Hotel - Waterfront Terrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7:30 PM - 11:00 PMWednesday, October 29thBreakfast (Regency 4, 5, 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7:00 AM - 8:00 AMOne-on-One Meetings ~ Session 2(Sangre Grande/Point Fortin/Toco/San Fernando/Point Lisas ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:30 AM - 11:30 AMCruise Executives & Delegates ONLYConference & Trade Show Registration (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . . . . 9:00 AM - 11:00 AMCEO/Presidents & Ministers Meeting Welcome Reception(Regency 1 & 2) (*Private) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:00 AM - 10:30 AMCEO/Presidents & Ministers Meeting(Regency 1 & 2) (*Private). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:30 AM - 12:00 PMCoffee Break @ Trade Show (Port of Spain Pre Function). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:30 AM - 11:30 AMTrade Show (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:30 AM - 12:00 PMLunch (Regency 3, 4, 5 & 6). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12:00 PM - 2:00 PMLate Registration ~ Conference & Trade Show (Regency 5 & 6 Foyer - VIP - Diamond) . . . . . . . . . . 1:30 PM - 5:00 PMTrade Show (Port of Spain Ballroom). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1:30 PM - 5:30 PMWorkshops ~ Session 3 (Jade/Ruby & Regency 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:00 PM - 4:30 PMCoffee Break @ Workshops (Jade/Ruby/Sapphire Foyer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:30 PM - 4:30 PMTrinidad’s Night Extravaganza @ Pier One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 PM - 11:30 PM26FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

Sequence of EventsThursday, October 30thBreakfast (Regency 4, 5, 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7:00 AM - 8:00 AMCoffee Break @ One-on-One Meetings (Galera Pre Function). . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 AM - 10:00 AMOne-on-One Meetings ~ Session 3(Sangre Grande/Point Fortin/Toco/San Fernando/Point Lisas) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 AM - 10:00 AMCruise Executives & Delegates ONLYTrade Show (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9:00 AM - 12:00 PMCoffee Break @ Trade Show (Port of Spain Pre-function) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:00 AM - 11:00 AMWorkshops ~ Session 4 (Jade/Ruby & Regency 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10:00 AM - 11:30 AMLunch (Regency 4, 5 & 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12:00 PM - 2:00 PMExclusive Platinum Luncheon (Cascadia Hotel - Skyview Lounge) (*Private). . . . . . . . . . . . . . . . 12:00 PM - 2:00 PMCruise Executives & Platinum Members ONLYTrade Show Exhibitor Tear Down (Port of Spain Ballroom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1:30 PM - 7:00 PMWorkshop ~ Session 5 (Jade) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:00 PM - 4:30 PMCoffee Break @ Workshops (Jade/Ruby/Sapphire Foyer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4:30 PM - 5:00 PMConference Closing Party - Hyatt Regency - Regency Ballroom . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 PM - 11:30 PMFriday, October 31stComplimentary Tours (Depart from Hotels) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9:00 AM - 1:30 PMExclusive Tour & Lunch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8:00 AM - 3:00 PMCruise Executives & Platinum/Associate Members ONLY~ Please Note ~TRANSPORTATION: Complimentary transportation will be provided to and from Conference hotels and events. Specific timesand details for shuttles will be available in participating hotels. You must wear your Conference badge to utilize theseservices.BADGES: All Conference participants are asked to wear their badges at all times during the FCCA Conference. Badges willbe required for admission to all social functions, business sessions and to utilize complimentary transportation services. OnlyConference DELEGATES will be admitted to the business sessions (Workshops and One-on-One Meetings).DRESS CODE: All business functions, including the Conference Opening Ceremony are Business Casual (Sport Jackets areoptional for Opening Ceremony)Evening functions are as follows:• Monday evening for Golf Pairing Party is Elegantly Casual (Hyatt Regency Hotel)• Tuesday evening for Welcome Party – immediately following The Opening Ceremony is Business Casual(Outdoor Terrace of Hyatt Regency Hotel)• Wednesday evening for Trinidad Extravaganza is Elegantly Casual (Pier One – off site – indoor/outdoor event)• Thursday evening for Closing Party is Elegantly Casual (Hyatt Regency Hotel Ballroom)Trinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 27

Trinidad and TobagoNot Your Typical Caribbean DestinationTwo islands, twice the fun. That’s the doubleprizeof a trip to the twin-island destination ofTrinidad and Tobago.Trinidad, the larger of the two islands, can belikened to the extroverted twin who has lots ofdiverse, exciting adventures to write in yourtravel journal – Caribbean theatre, concertsshowcasing local music such as soca and thesweet sounds of steelpan, watching leatherbackturtles take their first steps into the ocean atmidnight, kayaking on the Western coast, andsampling indigenous street cuisine. Tobago isthe more relaxed sibling who prefers late nightwalks on white sand beaches or waking at thebreak of day to go on an eco-tour, which maywell end at the Main Ridge Forest Reserve – 14acres of wildlife and greenery, and the oldestprotected rainforest in the WesternHemisphere. Together, Trinidad and Tobagooffers much more than the traditional sun, sea,and sand formula.The heart of the cityTrinidad’s capital, Port of Spain, is the pulse ofisland activity and the meetings and conferencecapital for most business activity. TheFlorida-Caribbean Cruise Association’sConference and Trade Show will be held at theHyatt Regency Trinidad Hotel and ConferenceCentre, the city’s newest, five-star hotel.Located on the picturesque waterfront of Portof Spain – the sole port of entry for cruise ships– the Hyatt Regency is the perfect location withopportunities for business and leisure at itsdoorstep. Trinidad also has other excellentconference and hotel options, which are centralto the country’s appeal as the ideal meetingsand conference capital of the SouthernCaribbean.A distinctive urban setting, Port of Spain offersan expansive boardwalk with chic shopping,dining, tours and recreation. Personal indulgencesand high-tech amenities are also easyto find. Then there’s the exciting nightlife. VisitAriapita Avenue, and a strip of restaurants,bars, casinos, and live entertainment can befound on any night. You can also enjoy the city’supscale dining, sample the street cuisine in St.James, take in theatre or dance the night awayat the 51 degrees club on Cipriani Boulevard orClub Zen on Keate Street to name a few.Special eco, historic, culture, and adventuretours are also easily accessible, and FCCAdelegates can look forward to adventure tripsto places such as the Caroni Bird Sanctuaryand Maracas Beach, and historical tours ofPort of Spain.28FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

Eco-loving, and sporting itTrinidad is known for its hustle and bustle, andis the economic tiger of the Caribbean region.Yet with all the trimmings of modernity, it stillcoexists in harmony with nature. Along theNorthern Coast Road, you have a breathtakingview of the Caribbean Sea, and sumptuouslocal cuisine to sample along the way. CentralTrinidad also hosts the national bird – ScarletIbis – and other exotic species at the CaroniSwamp, which is one of the highlights of theeco-tours planned for FCCA delegates.Despite the fact that Trinidad is very metropolitan,upon deeper exploration you’ll find proof ofits ecological and geographical diversity – aproduct of its one-time attachment toVenezuela’s South American mainland. Withover 450 species of birds, 600 types of butterflies,and 23,000 species of flora and fauna,Trinidad and Tobago is rich in bio-diversity. Thebeauty of the two islands lies in their individualabilities to offer distinctive, yet equally enjoyableexperiences.World-renowned for its ecotourism offerings,Tobago offers nature lovers scuba diving,eco-trails, and bird watching. Just a 15-minute flight or two-and-a-half-hour ferry ridefrom Trinidad, it is the quintessentialCaribbean island with secluded beaches,quaint villages, sumptuous cuisine, andcharming hotels. Some eco resorts and villasalso have nature reserves and bird sanctuariesright on the property.Tobago has some of the best diving in theCaribbean, and a wide variety of marine life.Adventurous divers will love the North-easternfishing village of Speyside with its lush reefs, andthe smaller islands off of Tobago – Goat Island andLittle Tobago – which provide plenty of shelter.Meanwhile in the South-West of the island, there’smuch easier diving for the casual diver with goodreefs and wrecks to visit, and calmer dives. Nondiverswill also enjoy hopping aboard the glassbottomedboats that carry you past Goat Island tothe bird-watching hotspot of Little Tobago. BuccooReef, Tobago’s largest reef, is also a “must-have”experience – nature lover or not.However, it is the award-winning Main RidgeRainforest Reserve in East Tobago, whichwas established in 1776, that continues toattract eco-lovers, as it is the oldest protectedrainforest in the Western Hemisphere. Amature rainforest, it is a wonderland of treeferns,palms, towering trees, bromeliads, epiphytes,and orchids.Blessed with natural sites for adventure,leisure, eco and health tourism, Tobago continuesto attract tourists who have a taste forsimple pleasures, as well as sophisticatedexperiences. For example, golf enthusiastsfrom countries such as Germany visit Tobagoto play at the Mount Irvine Golf Course.Additionally, with novelty sports such as kiteboarding,Tobago is one of the few placeswhere visitors can still boast of having beenone of the first to ride a number of spots.Trinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 29

Culture and festivitiesThe islands’ rich culture and ethnic diversityare reflected in their cuisine, music, and heritage,which are constantly celebrated innumerous festivals year-round. The most popularof festivals is Trinidad’s Carnival, whichspawns a season of revelry, culminating in twodays of uninhibited celebration in the pre-Lenten season. But it isn’t simply a two-dayfestival; it’s a season. Trinidad’s Carnivalbuilds from Christmas onwards, as anticipationincreases. Carnival revolves around masquerade(mas), steelpan, calypso, soca, fetes(parties), and competitions. People attendfetes (parties), finalise payments for theirmasquerade costumes, rate their favouritesongs, and keep tabs on who they think willwin the Road March (the song most played onCarnival Monday and Tuesday; Carnival isalways held on a Monday or Tuesday).Dimanche Gras – a grand show that featuresall of the winners from calypso competitionsduring the season, and the King and Queen ofCarnival who display their breath-taking costumes– is hosted on the Sunday precedingCarnival Monday. An affair for Carnival royalty,it is one of the most anticipated events onthe festival calendar.Noted for its splendour and vibrancy, Trinidad’sCarnival reaches its peak on Carnival Mondayand Tuesday when masqueraders take to thestreets, music trucks and live bands accompanyingthem. Carnival 2009 will be held onFebruary 23rd and 24th. Like most uniqueexperiences, it is often imitated, but never duplicated.Major cities across the world continue topay homage to Trinidad’s Carnival, by hostingsmaller Carnivals, all in an attempt to recaptureits magic.Many lineages – one peopleTrinidad and Tobago is one of the few countrieswhere ethnic diversity and integration seemsseamless. After all, where else can you find amosque – a place of Muslim worship – and amandir – Hindu temple situated peaceably nextto each other? While locals bask in the numerouspublic holidays for religious festivities suchas Divali, Eid, and Christmas throughout theyear, these national festivities signify somethinggreater – an appreciation for the many lineagesto places such as Africa, East India, China,Syria, Latin America, Spain, France, andEngland, and nothing on this twin-island destinationcan hide these influences.Trinidad’s restaurants are reflective of thecountry’s multi-ethnic makeup, and include ALa Bastille (French cuisine), Il Colloseo(Italian), Apsara (Indian), Tamnak Thai (Thai),and Veni Mangé (Creole). Additionally, smallereateries such as Woodford Café (Creole) andIrie Bites (Jamaican) add to the country’s gastronomicrange. Visitors can also sample thestreet cuisine in another district of Port ofSpain – St. James. Tobago can also boast ofits gastronomy with finger-licking dishes likemahimahi and herb-infused rice in Bonkers orindigenous cou cou (likened to a cornmealpudding) and callaloo (a spinach and ochrastew) on Storebay Beach.The duality of metropolitan hustle and bustle,and the secluded-island serenity of this twinislanddestination provide rich experiences to fillany travel journal. Whether you seek the spotlightof Caribbean excitement or utter relaxation,Trinidad and Tobago has endless ways in whichto charm travellers and make you fall in lovewith travel and tourism all over again.30FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

FCCA Silent Cruise AuctionAll Conference attendees are invited to participate in the 2008 Silent Auction. The FCCA Member Lines have graciously donated thefollowing vacations, which will be offered to the highest bidder at a fraction of their retail value. At the conclusion of the Conference,the person who submitted the highest bid for each cruise becomes the winner of that cruise. You will have the opportunity to submitand increase your bid throughout the Conference. Please remember that all proceeds from this Silent Cruise Auction will benefit theFCCA Foundation.Carnival Cruise LinesThe most popular cruise line in the world. Carnival ships haveeverything you need for your kind of fun, bright lights, lavishshows, glamorous Las Vegas style Casinos and a friendly internationalstaff to fulfill your every expectation.3, 4 or 5 Day cruises for two in the Owner's Suite. Choose fromvarious vessels and ports of calls.Valid through: November, 2009.Estimated Value - $ 1,000 per couple per dayBuy Now Price - $ 3,400Celebrity CruisesEvery imaginable luxury awaits you from state-of-the-art staterooms,the latest therapies and treatments the famousAquaSpa, their signature Five-Star service and worldrenownedcuisine.10-Night Caribbean cruise for two onboard one of Celebrity’sluxurious vessels in an outside stateroom. Choose from variousships sailing from Ft. Lauderdale, Miami, San Juan or Tampa.Valid dates: Seasonal sailings from December 2008 throughApril 2009.Estimated Value - $ 2,500 – Buy Now Price - $ 2,100Disney Cruise LineYou are about to begin a fantasy unlike anything you've imagined,a Disney Cruise Line vacation. Adults find excitement andindulgence and children have the time of their lives. Familiesunite and make memories to last a lifetime.3-Night Bahamas cruise for two - with deluxe oceanview stateroomaboard the Disney Wonder sailing from Port Canaveral,Florida. Includes dinning and stateroom gratuties, governmenttaxes and fees.Choose from select dates.Valid through: December 2009.Estimated Value - 1,700 – Buy Now Price - $ 1,400Holland America LineThe cruise of your dreams; warm attentive service, relaxedrefined surroundings with an extra measure of personalspace…enticing ways to discover the world's special places, asleisurely or as actively as you wish.7-Night cruise for two - select from Caribbean and Mexicanitineraries. Select dates and vesselsValid through: April 2010Estimated Value - $2,000 – Buy Now Price - $ 1,700MSC Cruises (USA) Inc.7-Night Caribbean cruise for two in an outside stateroom. Welook forward to introducing you to the distinct style of an MSCcruise. From the world-famous Italian cuisine to the personalattention and friendliness of an Italian crew, our guests aretreated to the finest Italian hospitality afloat.7-Night Caribbean cruise for two on the Lirica or the Opera inan Oceanview Stateroom.Sailing from Ft. Lauderdale, Florida.Valid through: April 2009Estimated Value - $ 2,500 – Buy Now Price - $ 2,100Norwegian Cruise LineDiscover the world of Freestyle Cruising in an outside stateroomon one of Norwegian Cruise Line’s ships. This innovativenew vacation concept transforms the traditional cruise into a farmore personal unique experience.7-Night cruise for two - in an oceanview cabin. Select fromvarious vessels and dates sailing from select ports of call.Valid through: November 2009Estimated Value - $ 2,000 – Buy Now Price - $ 1,700Trinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 35

FCCA Silent Cruise AuctionPrincess Cruises7-Night Caribbean Cruise for two on one of the five star fleet ofPrincess Cruises. (space-available) Sail from one fabulous portto another and experience “Personal Choice” dining, a uniqueand exciting option as well as the traditional dining experience.Relax and pamper yourself because Princess’ ships are destinationsin themselves, equal in amenities and services to anyland-based resort.7-Night Caribbean Cruise for Two. Select from various vesselsand dates. Sailing from Ft. Lauderdale, Florida, Galveston,Texas or San Juan, Puerto RicoValid through: October 2009Estimated Value - $ 2,000 – Buy Now Price - $ 1,700Royal Caribbean InternationalStep aboard any of Royal Caribbean's newest floating masterpiecesand you'll know you are in for a totally unique cruiseexperience. The amenities, staterooms and service will exceedall of your expectations.7-Night Caribbean Cruise for Two. Select from various vesselsValid through: September 2009Estimated Value - $ 2,000 – Buy Now Price - $ 1,700Location & Hours of Bidding: Bids can be placed at the FCCA Silent Auction booth located in the HyattRegency Hotel, Port of Spain Ballroom.Tuesday, October 28, 2008 2:30 pm - 5:30 pmWednesday, October 29, 2008 10:30 am - 12:00 pm, 1:30 pm - 5:30 pmThursday, October 30, 20089:00 am - 12:00 pmDon’t forget to check your bid throughout the day to see if you are the highest bidder.Announcement of Winners: Winners will be announced at the closing of theTrade Show at the FCCAbooth.Note: All cruise awards are based on space availability. Port charges, transportation to/from the port ofdeparture are not included. All proceeds benefit the FCCA Foundation. The Foundation is a non-profit,charitable organization to benefit humanitarian causes in the Caribbean & Latin American Region.The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosedminimum for this silent auction. Winners will be notified the day of the event if the bidding exceeded theamount needed to verify the auction as “valid” and the FCCA reserves the right to suspend any auctionwithout notice, without any claims or prejudice. By bidding you automatically adhere to these rules andcan make no claims against the FCCA or its Member Lines. All auctions are final, and payment must bemade within 15 days.36FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

unexploredopportunitiesYour Port of SolaceFor more information, call 800.372.USVI or visit usvitourism.vi.©2008 United States Virgin Islands Department of Tourism.

FCCA Trade Show ExhibitorsAntigua Barbuda Cruise Tourism Association 18,19,20# 8 Redcliffe QuaySt. John’s, AntiguaTel. 268-562-1746Fax. 268-562-2858E-mail: abcta@candw.agJoanne AdamsAventuras Colon 2000 . . . . . . . . . . . . . . . . . . . . . .2441 Street Bella Vista Edificio Davivienda P-BP.O. Box 5375Panama 5, PanamaTel: 011-507-227-2000Fax: 011-507-263-5195E-mail: augusto@colon2000.comAugusto TerracinaBaptist Health South Florida . . . . . . . . . . . . . . . . .398940 N. Kendall Drive, 601 E,Miami, FL U.S.A. 33156Tel. 786-662-5004Fax. 786-662-5179E-mail: kathleen_tuitt@yahoo.comKathleen TuittBarbados Tourism Authority . . . . . . . . . . . . . . . . .27Harbour Road, Bridgetown, BarbadosTel. 246-427-2623Fax. 246-426-4080E-mail: joyceg@visitbarbados.orgJoyce GibsonFCCA Trade Show Floor PlanBooth Information1-Draped table, Wastebasket, Company ID Sign, 2-Side ChairsFCCA Trade Show Hours:Tuesday: 2:30pm – 5:30pmWednesday: 10:30am – 12:00pm, 1:30pm – 5:30pmThursday: 9:00am – 12:00pmTrinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 39

FCCA Trade Show ExhibitorsBritish Virgin Islands Tourist Board . . . . . . . .33,34P.O. Box 134Road Town, Tortola, British Virgin IslandsTel. 284-494-3134Fax. 284-494-3866E-mail: khill@bvitourism.comJanice Braithwaite EdwardsCaptain Marvin's Watersports . . . . . . . . . . . . . . . .43609 Williams, Suite SuiteGeorgetown, TX U.S.A. 78628Tel. 512-863-5086Fax. 512-868-8439E-mail: esperadaholdings@gmail.comTiffany BrooksCMP Princeton Inc. . . . . . . . . . . . . . . . . . . . . . . . . .50212 Carnegie Center, Suite 203Princeton, NJ U.S.A.Tel. 609-759-4700 ex 4719Fax. 609-452-9374E-mail: mkazakoff@cmpprinceton.comMichael KazakoffCool Products & Hot Ideas Inc. . . . . . . . . . . . . . .10P.O.Box 641298-1298Beverly Hills, FL U.S.A. 34464Tel. 352-746-9962Fax. 352-527-3953E-mail: ddcoolproductshotideas@earthlink.netDavid DickCosta Rica Tourist Board . . . . . . . . . . . . . . . . . . . .3La Uruca Costado este Puente Juan Pablo IISan Jose, Costa RicaTel. 011-506-299-5800Fax. 011-506-291-5645E-mail: vrudin@ict.go.crLuis MadrigalDiscover Dominica Authority . . . . . . . . . . . . . . . .22Valley RoadP.O. Box 293, DominicaTel. 767-448-2045Fax. 767-448-5840E-mail: kcuffy@dominica.dmKathleen CuffyElite Golf Cruises, LLC . . . . . . . . . . . . . . . . . . . . .531305 Shotgun RoadSunrise, FL U.S.A.Tel. 954-382-9611Fax. 954-458-5963E-mail: roshea@elitegolfcruises.comRick O’SheaInternational Cruise & Ferry Review . . . . . . . . . .30Nestor House, Playhouse YardBlack Friars, London, U.K EC4V5EXTel. 011-44-207-779-8752Fax. 011-44-207-779-8960E-mail: nandrews@euromoneyplc.comNolan AndrewsGrenada Board of Tourism . . . . . . . . . . . . . . . . . .47Burns Point, P.O. Box 293St. George’s, GrenadaTel. 473-440-2001Fax. 473-440-6637E-mail: nmoultrie@grenadagrenadines.comSuzanne MasonGuadeloupe Islands Tourism Authority . . . . . . . .265 Square de la BanqueB.P. 555, Pointe-a-Pitre CedexGuadeloupeTel. 011-590-590-83-89-22E-mail: o.michel@lesilesdeguadeloupe.comOlivier Bernard MichelGuatemala Tourism Board . . . . . . . . . . . . . . . .17,367 Avenida 1-17, Zona 4Guatemala City, GuatemalaTel. 011-502-2421-2870Fax. 011-502-2421-2881E-mail: agarcia@inguat.gob.gtAna SmithHonduras Institute of Tourism . . . . . . . . . . . . . . .35Colonia San CarlosEdf. Europa 5To. PisoTegucigalpa, HondurasTel. 011-504-961-5760E-mail: hondurastourism@aol.comMario Aguirre40FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

FCCA Trade Show ExhibitorsIsland Guardians - Adventure Eye . . . . . . . . . . . . .2P.O. Box 26262Christiansted, United States Virgin IslandsTel. 340-642-7154E-mail: tony@islandguardians.comTony LicciardiJamaica Trade & Invest (JAMPRO) . . .41,42,43,44,45,4618 Trafalgar RoadKingston, JamaicaTel. 876-978-7755Fax. 876-946-0090E-mail: cblackwood@jti.org.jmClaudine BlackwoodMAPAU Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Building #35Port Zante, Basseteres, St. KittsTel. 869-662-2257Fax. 869-465-5668E-mail: Christine@walwynconsulting.comChristine WalwynMartinique Tourism Authority . . . . . . . . . . . . . . . .28Immeuble le Beaupre Pointe de JahamMartiniqueTel. 011-596-596-616177Fax. 011-596-596-612272E-mail: jacques.bajal@martiniquetourisme.comJacques BajalMinistry of Tourism of the Dominican Republic . .7Ave Mexico Ave 30 de MarzoSanto Domingo, Dominican RepublicTel. 809-221-4660Fax. 809-688-8147E-mail: s.ortega@sectur.gov.doMagaly ToribioMinistry of Tourism, Trinidad & Tobago . . . . . . .14Trinidad & TobagoTel. 868-624-4792Fax. 868-625-1825E-mail: josephd@tourism.gov.ttHon. Joseph RossNational Ticket Company . . . . . . . . . . . . . . . . . . .38P.O. Box 547Shamokin, PA U.S.A. 17872Tel. 570-672-2900 ex 301Fax. 570-672-2999E-mail: ticket@nationalticket.comGary ChabotPanama Canal Railway . . . . . . . . . . . . . . . . . . . . . 23Corozal Oeste, Edificio T-376Balboa, PanamaTel. 011-507-317-6070Fax. 011-507-317-6061E-mail: tkenna@panarail.comThomas KennaPanama Ports Company . . . . . . . . . . . . . . . . . . . .25Roosvelt Ave. 6 & Terminal St.Colon, PanamaTel. 011-507-441-7144Fax. 011-507-441-7193E-mail: ballesteros.lisa@ppc.com.paLiza BallesterosPanama Tourism Bureau . . . . . . . . . . . . . . . . . . . .24Centro de Convenciones ATLAPAPanama City, PanamaTel. 011-507-526-7110Fax. 011-507-526-7111E-mail: gdelcastillo@ipat.gob.paGiselle del CastilloPort Authority of Jamaica . . . . . . . . . . . . . . . . . . .4015-17 Duke StreetKingston, JamaicaTel. 876-922-0290Fax. 876-922-6516E-mail: swilliams@visitjamaica.comDenis RichardsProexport Colombia . . . . . . . . . . . . . . . . . . . . . . .8,9601 Brickell Key Drive, Suite 801Miami, FL U.S.A.Tel. 305-374-3144Fax. 305-372-9365E-mail: cduque@proexport.com.coCamilo DuqueTrinidad & Tobago • October 27-31, 2008 FCCA Cruise Conference & Trade Show 41

FCCA Trade Show ExhibitorsPuerto Quetzal . . . . . . . . . . . . . . . . . . . . . . . . . .56,57Km. 102 Autopista a Escuintla,Puerto Quetzal, GuatemalaTel. 502-2361-1370Fax. 502-2361-1327Email: oscaral@puerto-quetzal.comLic. Oscar AlvarezPuerto Rico Tourism Company . . . . . . . . . . . . . .5,6901 Pojnce de Leon Blvd. Suite 101Coral Gables, FL U.S.A.Tel. 305-445-9112Fax. 787-722-6238/787-722-1093egomez@prtourism.comEric GomezPuerto Santo Tomas de Castilla . . . . . . . . . . . .54,55Distrito Portuario Edificio No. 1,Puerto Santo Tomas de Castilla,Izabal, GuatemalaTel: 502-7720-4153Fax: 502-7720-4154Email: estuardovargas@yahoo.comDr. Estuardo VargasSt. Lucia Tourist Board . . . . . . . . . . . . . . . . . . . . .31PO Box 221Castries, St. LuciaTel. 758-452-4094Fax. 758-453-1121E-mail: pguard@stlucia.orgIan HermanSt. Maarten Harbour Holding Company . . . . . . .37Cruise Facilities, Suite 15APhillipsburg, St. MaartenTel. 011-599-542-8503Fax. 011-599-542-8506E-mail: glenfg@gmail.comMichel SoonsSt. Martin Port Authority & Tourism Department .58Route de Saudy GroundMarigot, St. MartinTel. 011-590-590-87-57-21Fax. 011-590-590-87-56-43E-mail: glenfg@gmail.comEmile LouisySt. Vincent & the Grenadines Port Authority . . .21P.O. Box 1237Kingstown,St. Vincent and the GrenadinesTel. 784-456-1830Fax. 784-456-2732E-mail: portsvg@vincysurf.comPaul KirbyTobago Hospitality and Tours Operators Assoc. . . . . . .16Tobago House of Assembly . . . . . . . . . . . . . . . . .12Sawka's BLDG #12 Sangster's HillScarborough, Trinidad & TobagoTel. 868-639-2125/4636Fax. 868-639-3566E-mail: hyaniz@bellsouth.netHon. Neil WilsonTourism Development Company of Trinidad & Tobago 1129 tenth Ave, Level 1, Maritime CenterBarataria, Trinidad & TobagoTel. 868-675-7034Fax. 868-675-7338cimam@tdc.co.ttCandice ImamTrinidad & Tobago Incoming Tours Operators Assoc. .152 Himone Court, Hibiscus DriveTrinidad & TobagoTel. 868-633-4733/868-753-2775Fax. 868-633-1771E-mail: ttitoa@tstt.net.ttLorraine Pouchet42FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008

FCCA Trade Show ExhibitorsTrinidad & Tobago Sightseeing Tours . . . . . . . . . .163 Trsagareta RoadPort of Spain, Trinidad & TobagoTel. 868-628-1051Fax. 868-622-9205E-mail: carvalho@tstt.net.ttCharles CarvalhoU.S. Virgin Islands Department of Tourism . . . . .32# 200 Strand StreetFrederiksted U.S.V.I.Tel. 340-772-0357Fax. 340-772-9162E-mail: crfigueroa@usvitourism.viMonique Sibilly-HodgeTrinidad & Tobago Tourist Transport Service Assoc. . .13Cruise Ship Complex ID Wrightson RoadPort of Spain, Trinidad & TobagoTel. 868-623-4419Fax. 868-624-5016E-mail: touristtransport1@tstt.net.ttSydney Valere

FCCA Essay Contest Winner“What Steps Can We Take as a Destination to Make Cruise Passengers Feel MoreWelcome While in Port?”Joel Anderson Jones12 years old,Presentation College,Trinidad & Tobago“The Caribbean remains a top destination among cruises,” accordingto a new survey by the Cruise Lines International Association(CLIA). Cruises experts also say that in response to rising fuelcosts, cruise lines are increasing surcharges and changing theiritineraries. The CLIA states that “55 percent of vacationers whohave never taken a cruise are intending to do so during the nextthree years.” This is mainly because: The Caribbean has a widevariety of choice; is traditionally cheaper than the other cruises,because it is a year – round destination and cruise passengersdon’t chose to travel far to catch the ship.Having identified the potential of the sector and the enormousstrengths and challenges the region faces, innovative and appropriatemeasures can be implemented to ensure robust survival ofthe region in the long term. This can be done through:• Beautification of the Harbour Front – This initiative aims at improving the aesthetics andimage of the port, and the initial view of the harbour as the cruisers arrive at the destination.Since “first impressions give a lasting impression”, the scenery can leave a lasting impact oncruisers and also set the tone for a thrilled and tremendous experience.• Upgrade non-marine facilities – The improvement of port infrastructure and the provision ofadequate accommodating and effectively operant welfare facilities – such as: water; washrooms; and other appropriations for elderly cruisers and special needs travelers, such as thedisabled – can adversely modify the hospitality of a cruise destination. Since “the cruisemarket is an over 35 age category”, according to market researchers, these steps can bebeneficial to the region.• Port Security – One of the biggest international issues since September 11th 2001, is secrity.Therefore it is imperative that Caribbean destinations ensure effective and efficient securityand risk management. The recent spiraling of crime and drug trade within the region haspresented new challenges. Therefore, by dealing with this treat, the experience of cruisepassengers can be maximized.• Development of Unique Shore Excursions – By providing the opportunity for cruisers toexperience the core of civilization and life in the islands, a greater appreciation for theCaribbean and the cruise is achieved. Trained tour guides; transportation to and fromexcursions; and an effective display of “who we are” can undoubtedly make cruise passengersfeel more welcome in port.• Establishment of a Joint Committee between Immigration, Customs and Excise Divisions –By ensuring a fluent process the cruise passengers can focus more on their leisure ratherthan on acquiring clearance from the relevant authorities upon arrival.These steps can enhance the potential of the Caribbean to satisfy the needs of the cruise passengers.They are by no means limited to these identified, however, are critical points of cruiseexperience. The Caribbean has not only the potential but the resources to be a dominant competitorwithin the cruise industry, but we must not only be planners but also implementers. Our“Tourism is Going Places”!Junior Division Finalists:2nd Place - Ashley Mille, British Virgin Islands; Storm Halbic, St. Vincent & The Grenadines3rd Place - Terrikia Benjamin, Antigua & Barbuda; Princess Joel Londo, Dominica;Karese Elliott, NevisJUNIORDIVISIONTrinidad & Tobago • October 27-31, 2008FCCA Cruise Conference & Trade Show45

FCCA Essay Contest Winner“What Steps Can We Take as a Destination to Make Cruise Passengers Feel MoreWelcome While in Port?”Trinidad & Tobago • October 27-31, 2008The warm hospitality, pristine natural features, diverse culture anduncanny beauty make Jamaica one of the favored destinations forcruise lines. According to Cruise Excursions tours, approximatelyone million cruise passengers visit Jamaica. Although the durationof their visit is limited, the need to thoroughly entertain these passengersis essential. Therefore, the need to ensure that passengersexperience the Jamaican phenomenon in which their aural,gustatory, tactile and visual senses are stimulated can be accomplishedby offering these passengers “The Booth to Suit” packageand cultural invasion programme. These will make passengers feelwelcome in port.Garrett FaircloughThe “Booth to Suit” involves cultural and business entities that will16 years old,Cornwall College, sell, market, and showcase Jamaica’s refined heritage, though vastJamaicawill be condensed and presented on the shores. Historical sitesand attractions will be displayed in models, diagrams and stalls thatinform tourists of the Jamaican history and culture. Slides and documentaries will also be usedto create a vicarious experience of Jamaica.The booths will be in categories namely, cultural, natural and local. In the cultural area Jamaicandress and artifacts will be showcased along with native foods and alcoholic beverages and fruitsdrinks (like bammy, ackee, patty, pumpkin juice and Jamaican rum). Taste-size samples of thesefood and drinks will be given to tourists. Explanations of Jamaican symbols, folklore, superstitions,herbs and beliefs will be given along with local recipes and purchase of local foods. Thecruise passengers will consequently learn about the Lignum Vitae, Blue Mahoe, the coat ofArms, Rastafarianism and what we, Jamaicans, call “duppy”, “Anansi” and “Rolling Calf”. Thetourist will be taught the dialect and experience a Jamaican fashion show.The natural section will encompass the flora and fauna of Jamaica. Slides, documentaries alongwith real indigenous animals and plans will showcase Jamaica’s eco-friendly environment. Thecruise tourist will leave knowing various indigenous fruits and souvenirs.Local art and craft and souvenirs will be offered and displayed at the enterprise section of the“Booth to Suit”. Promotional compact discs and digital video discs will be available for purchaseat an affordable price. Instructional DVDs will provide cruise passengers with instructions of howto do dances, make certain foods and Jamaican customs. Other productions like JamaicanReggae and Dancehall music and Jamaica natural sounds will be available. Promotional DVDsencompassing Jamaican plays and movies will be offered as well.This will all be under the cultural invasion programme.Consequently a very memorable and enticing package that appeals to all faucets of the sensesfor cruise tourist passengers will be provided. The impact of cruise tourism will be capitalizedand cruise passenger will be provided with a worthwhile and scintillating experience that will beversatile to be implemented in any Caribbean country. Cruise tourist will become more welcomewhile in port.Senior Division Finalists:2nd Place - Taruna Seebaransingh, Trinidad & Tobago3rd Place - Katie Fleming, Cayman IslandsFCCA Cruise Conference & Trade ShowSENIORDIVISION47

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FCCA Golf CommitteeThe FCCA thanks the Golf Committee for their support and effort in planning theSeaMiles FCCA Golf Classic.Brendan CorriganSr. Vice President,Marine Operations,Carnival Cruise LinesAlvin DennisVice President,Purchasing & Logistics,Norwegian Cruise LinesMichael RonanVice President,Government Relations,Caribbean, LatinAmerica &Asia,Matthew T. SamsVice President,Caribbean RelationsHolland America LineRichard E. SassoPresident and CEO,MSC Cruises (USA) Inc.Royal Caribbean Cruises Ltd.Notes52FCCA Cruise Conference & Trade Show Trinidad & Tobago • October 27-31, 2008