10.07.2015 Views

download WA Blue Gum Project Product Disclosure Statement 2013

download WA Blue Gum Project Product Disclosure Statement 2013

download WA Blue Gum Project Product Disclosure Statement 2013

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

6.7 Conflicts of InterestThe Responsible Entity has established detailedprocedures for managing conflicts of interest toenable it to:(a)(b)(c)(d)provide a structured and systematicmanagement process that takes into accountthe Responsible Entity's obligations underthe Corporations Act;identify, assess and evaluate the risk ofconflicts of interest arising wholly, or partially,in relation to the provision of financialservices by the Responsible Entity as part ofits financial services businesses;establish and maintain measures, processesand procedures (including compliancemeasures, processes and procedures)designed to manage these conflicts ofinterest; andensure that the quality of financial servicesprovided by the Responsible Entity is notsignificantly compromised by the presence ofconflicts of interest.6.8 Complaints by GrowersThe Responsible Entity has established detailedprocedures for the handling of complaints byGrowers, including the appointment of aComplaints Handling Officer. Growers can make acomplaint about any aspect of the <strong>Project</strong> bycontacting the Responsible Entity or the ComplaintsHandling Officer of the Responsible Entity.The Responsible Entity will treat all complaintsseriously and will deal with them in a timelymanner having regard to the nature of thecomplaint. The Responsible Entity will endeavourto provide a final response to any complaints within45 days of receiving a complaint. The ResponsibleEntity will act reasonably in attempting to resolve acomplaint. If a complaint is not resolved to thesatisfaction of the Grower, the Grower is entitled toinitiate a formal dispute resolution process whichinvolves attendance at a settlement conferencewith an independent person. If the parties areunable to resolve the dispute within seven daysafter attending the settlement conference theneither party may require the dispute be submittedto and settled by an independent expert. Thedecision of the independent expert will be final andbinding on the parties.As additional protection for Growers, theResponsible Entity is a member of the FinancialOmbudsman Service Limited Scheme. FOS is anentirely independent organisation whose role is toreceive, investigate and finalise complaints madeagainst the Responsible Entity. FOS is located atLevel 12, 717 Bourke Street, Docklands, telephone1300 78 08 08.6.9 Anti Money Laundering and Counter TerrorismFinancing Amendment Act 2007AUSTRAC has advised that the <strong>Project</strong> is subjectto the Anti Money Laundering and CounterTerrorism Financing Amendment Act 2007 (Cth).Therefore, it may be necessary for Applicants toprovide proof of identity in accordance with theprovisions of that Act.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!