Hair and Beauty - PDST

HAIR AND BEAUTY • SALON & CUSTOMER CARE • RECEPTION SKILLSUnit 2: Reception SkillsLEARNING OUTCOMESTEACHER GUIDELINESThe student will be able to:1. outline the role and duties ofa receptionist2. enter appointments in an appointmentbook for basic hair and beauty services3. demonstrate answering the telephone Brainstorm the various duties of areceptionist, what a receptionistshould know and the qualitiesthey should possess. Practice entering appointments ontophotocopied appointment sheets forservices such as a blow dry, simpleup style, cut, manicure, mini-facial,make up etc. Brainstorm the characteristics of goodtelephone technique. Role-play answering the telephone andresponding to an enquiry, a request tomake an appointment and a cancellationof an appointment.4. take and record a message for a clientor another member of staff5. accept different types of paymentsfrom clients6. complete a gift voucher7. create a simple product display Role play taking different types ofmessages on a pre-prepared message padthat includes headings such as who themessage is for, who it is from, date andtime of message, details of message,telephone number of caller, name ofperson who took the message. Role-play accepting payment in the formof e.g. cash, cheques, debit cards(Laser, credit card etc.). Role-play completing gift vouchersfor different amounts. Brainstorm the advantages anddisadvantages of making displays.11