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EdgeAware — Technology SuiteLeverages the IEEE 802.3ah, 802.1ag, Y.1731 and Metro Ethernet Forum standardsAllows carriers to manage, monitor and diagnose the multiservice connection to the customer on one side of the demarcation point and theconnection to the service provider on the other sideWorks in conjunction with any SNMP-compliant management systemGives service providers the ability to efficiently gather information, manage connections and report the results to their customer in support ofService Level Agreements (SLAs)Customer SupportOverture Networks is committed to providing the highest level of direct and indirect customer support for all its products.Customer Service HighlightsTechnical Assistance Center—TACSingle point-of-contact for software and hardware issuesPersonalized supportCustomer Service ObjectivesRapid problem determination and resolutionAnswers and guidance on product use and installationUp-to-date Knowledge BaseHeadquartered in Research Triangle Park, NCFollow-the-sun call center (24 x 7 support)On-time RMA for hardware replacementCode image maintenancePre-emptive event notification