Shared Responsibility - Npower

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Corporate Responsibility Report 2003Integration performance targets for 2004To be a leader in corporate responsibility and be recognised by a rangeof stakeholders as a responsible company by addressing issues that areof concern to them.Targets for 2003Maintain position in BiTC CRI.Undertake key stakeholder audit in December 2003.Pilot a risk assessment model for sustainability impacts inone part of the business.Include corporate responsibility element in all inductionand graduate training.ProgressWe achieved a score of 90% in the BiTC CRI.We undertook an audit of key stakeholders, focusingparticularly on social issues, in November 2003.The results will be followed up in 2004.With Forum for the Future, we held a workshop toidentify key sustainability risks and opportunities forRWE npower. The workshop included managers fromacross the company and results have been incorporatedinto our risk management register.Graduates in our retail business took part in a two-dayvolunteering activity as part of their company induction.RWE npower graduates receive a presentation on CR aspart of their induction. We have included informationon our CR policy and company values in our new staffinduction presentation.Targets for 2004Continue to use the BiTC CRI to inform our CR activities and maintain a score above the index average.Undertake key stakeholder audit December 2004.Develop systems to manage carbon allowances ahead of the implementation of the EU Emissions Trading Scheme.Publish a Statement of Business Principles.Pilot the Chronos training tool on sustainable development with the leadership team and review its use in the company.Useful website linkswww.bcse.org.ukwww.energy-retail.org.ukwww.aepuk.comwww.macmillan.org.ukwww.nea.org.ukwww.aes.org.ukwww.forumforthefuture.org.ukCorporate Responsibility WorkshopEmployees have been involved in the identification of corporateresponsibility risks and opportunities, through workshops andconference activities.08
Corporate Responsibility Report 2003Working with StakeholdersStakeholders are those who either affect or are affected by theactivities of the company. We endeavour to work in partnership withour stakeholders in order to ensure that our aspirations to become aresponsible company are met.In November we undertook an audit of key opinionformers to identify strengths and weaknesses,risks and opportunities and to review how wecommunicate with our stakeholders. This audithelps us to determine future activities. We alsowork closely with Business in the Community andForum for the Future to develop our corporateresponsibility activities and reporting.We recognise that as a stakeholder ourselves wehave a wider role to play in supporting corporateresponsibility initiatives. Our senior managershave made a positive contribution to sustainabledevelopment through their participation in keyorganisations, such as the UK Business Councilfor Sustainable Energy, the Energy RetailAssociation, the Association of ElectricityProducers, and the Government’s Fuel PovertyAdvisory Group. In addition, our senior managersand employees are involved in a range ofinitiatives, including volunteering, which supportthe local communities in which we work.At our management conference in Novemberwe had presentations from MORI and MacmillanCancer Relief on corporate responsibility andthrough round table discussions reviewedopportunities and risks in key areas for thebusinesses.In 2003 we were pleased to support NationalEnergy Action’s (NEA) Warm Homes Week, whichis an annual winter campaign to raise awareness,primarily amongst politicians, of fuel poverty.The campaign aims to emphasise the benefits ofincreased investment in energy efficiency and toincrease awareness by the fuel poor of grant aidand practical assistance available through theGovernment’s Warm Front grant scheme andother initiatives.We work with a range of stakeholders in deliveringour community objectives. Each power stationhas a Local Liaison Committee, which meetsregularly and provides an opportunity for localresidents to discuss issues and activities relatedto our power station operations. We involved ourstaff in the selection of Macmillan as our charityof the year. In addition we provide matchedfunding for staff who raise money for charity andvolunteering awards to staff for their chosen charity.We have worked with Greenpeace to develop ourgreen electricity product npower Juice. Our HealthThrough Warmth scheme represents a collaborationwith a number of key stakeholders including NEA,the National Health Service, local authorities andother regional groups to alleviate fuel poverty.We have an ongoing dialogue with our regulatorsand Government agencies and are engaged withpolicy makers on key issues. We believe that as anintegrated energy company with a large customerbase, we are able to bring a broad perspective todebates, particularly in areas such as sustainableenergy, carbon trading, addressing customerconcerns, market developments, renewable energy,security of supply and fuel poverty. This yearwe have been working closely with Ofgem andenergywatch to develop the Association of EnergySuppliers’ code of practice for energy suppliers.We regularly monitor our customers’ views throughfocus groups.During 2003 we undertook a comprehensivesurvey of all our employees across the businessesto identify their perceptions of working for thecompany. Whilst the results were generallypositive, there were areas which were identified forimprovement and we have established employeefocus groups to develop action plans to work onthese issues within specific business areas.09
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