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O*Net Generalized Work Activities Questionnaire

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<strong>Generalized</strong><strong>Work</strong> <strong>Activities</strong><strong>Questionnaire</strong>


Background InformationThis survey is designed to capture the diversity of American workers. This questionnairewill be administered to a large number of workers with differing amounts of jobexperience in many different jobs. Your answers to these questions will help us to knowif the goal of diversity is being achieved. Therefore, it is very important that you giveaccurate answers to these questions.Please read each question carefully and mark your answer by putting an ✘ in the boxbeside your answer, or by writing an answer on the line provided.B1. What is the title of your job? (PLEASE PRINT)B2. For how long have you worked at this job? (Mark one box)❑ Ten years or more❑ At least 6 years, but less than 10 years❑ At least 3 years, but less than 6 years❑ At least 1 year, but less than 3 years❑ At least 3 month, but less than 12 months❑ At least 1 month, but less than 3 months❑ Less than 1 monthB3. In what year were you born? ........................................ 1 9 ___ ___B4. Are you male or female? (Mark one box)❑ Male❑ FemaleB5. Are you Hispanic or Latino? (Mark one box)❑ Yes❑ No1O*NET Background <strong>Questionnaire</strong>


B6. What is your race? (Mark one or more boxes)❑ American Indian or Alaska Native❑ Asian❑ Black or African American❑ Native Hawaiian or Other Pacific Islander❑ WhiteB7. Do you have any of the following long-lasting conditions?a. Blindness, deafness, or a severe vision or hearing impairment?..............❑ ❑b. A condition that substantially limits one or more basic physical activities❑ ❑such as walking, climbing stairs, reaching, lifting, or carrying?.................YesNoB8. Because of a physical, mental, or emotional condition lasting 6 months ormore, do you have any difficulty doing any of the following activities?a. Learning, remembering or concentrating?...............................................❑ ❑b. Dressing, bathing, or getting around inside the home?............................❑ ❑c. Going outside the home alone to shop or visit a doctor’s office?..............❑ ❑d. <strong>Work</strong>ing at a job or business?.................................................................❑ ❑YesNo2O*NET Background <strong>Questionnaire</strong>


Instructions for Making <strong>Work</strong> <strong>Activities</strong> RatingsThese questions are about work activities. A work activity is a set of similar actions that are performed togetherin many different jobs. You will be asked about a series of different work activities and how they relate to yourcurrent job - that is, the job you hold now.Each activity in this questionnaire is named and defined.For example:Getting InformationObserving, receiving, and otherwise obtaininginformation from relevant sources.You are then asked to answer two questions about that activity:A How important is the activity to your current job?For example:How important is GETTING INFORMATION to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4✘5Mark your answer by putting an ✘ through the number that represents your answer.Do not mark on the line between the numbers.*If you rate the activity as Not Important to the performance of your current job, mark the one [1] thenskip over question B and proceed to the next activity.✘B What level of the activity is needed to perform your current job?To help you understand what we mean by level, we provide you with examples of job-related activities atdifferent levels. For example:What level of GETTING INFORMATION is needed to perform your current job?Following a Reviewing Reviewing the results ofstandard blueprint a budget a large financial audit9 9 91 2 3 4 5✘6 7Mark your answer the same way you did for the first question.Highest Level3O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


1. Getting InformationObserving, receiving, and otherwiseobtaining information from all relevantsources.A. How important is GETTING INFORMATION to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of GETTING INFORMATION is needed to perform your current job?Follow a standard blueprint Review a budget Study international tax laws9 9 91 2 3 4 5 6 7Highest Level2. Identifying Objects,Actions, and EventsIdentifying information by categorizing,estimating, recognizing differences orsimilarities, and detecting changes incircumstances or events.A. How important is IDENTIFYING OBJECTS, ACTIONS, AND EVENTS to the performanceof your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of IDENTIFYING OBJECTS, ACTIONS, AND EVENTS is needed to performyour current job?Test an automobile Judge the acceptability Determine the reaction oftransmission of food products a virus to a new drug9 9 91 2 3 4 5 6 7Highest Level4O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


3. Monitoring Processes,Materials, orSurroundingsMonitoring and reviewing informationfrom materials, events, or theenvironment, to detect or assessproblems.A. How important is MONITORING PROCESSES, MATERIALS, OR SURROUNDINGS to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of MONITORING PROCESSES, MATERIALS, OR SURROUNDINGS is neededto perform your current job?Check to see if baking bread Test electrical circuits Check the status of a patientis donein critical medical care9 9 91 2 3 4 5 6 7Highest Level4. Inspecting Equipment,Structures, or MaterialsInspecting equipment, structures, ormaterials to identify the cause of errorsor other problems or defects.A. How important is INSPECTING EQUIPMENT, STRUCTURES, OR MATERIALS to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of INSPECTING EQUIPMENT, STRUCTURES, OR MATERIALS is needed toperform your current job?Check that doors to Inspect equipment in Inspect abuilding are locked a chemical processing plant nuclear reactor9 9 91 2 3 4 5 6 7Highest Level5O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


5. Estimating the QuantifiableCharacteristics ofProducts, Events, orInformationEstimating sizes, distances, andquantities; or determining time, costs,resources, or materials needed toperform a work activity.A. How important is ESTIMATING THE QUANTIFIABLE CHARACTERISTICS OFPRODUCTS, EVENTS, OR INFORMATION to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of ESTIMATING THE QUANTIFIABLE CHARACTERISTICS OFPRODUCTS, EVENTS, OR INFORMATION is needed to perform your current job?Estimate the size of household Estimate the time required to Estimate the amount of naturalfurnishings to be crated evacuate a city in the event of resources that lie beneath the9a major disasterworld’s oceans9 91 2 3 4 5 6 7Highest Level6. Judging the Qualities ofObjects, Services, orPeopleAssessing the value, importance, orquality of things or people.A. How important is JUDGING THE QUALITIES OF OBJECTS, SERVICES, OR PEOPLE tothe performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of JUDGING THE QUALITIES OF OBJECTS, SERVICES, OR PEOPLE isneeded to perform your current job?Determine whether to remove Determine the value of Establish the value of a recentlya tree that has been damaged property lost in a fire discovered ancient art work9 9 91 2 3 4 5 6 7Highest Level6O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


7. Evaluating Information toDetermine Compliancewith StandardsUsing relevant information andindividual judgment to determinewhether events or processes complywith laws, regulations, or standards.A. How important is EVALUATING INFORMATION TO DETERMINE COMPLIANCEWITH STANDARDS to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of EVALUATING INFORMATION TO DETERMINE COMPLIANCE WITHSTANDARDS is needed to perform your current job?Review forms Evaluate a complicated insurance claim Make a ruling in courtfor completeness for compliance with policy terms on a complicated motion9 9 91 2 3 4 5 6 7Highest Level8. Processing Information Compiling, coding, categorizing,calculating, tabulating, auditing, orverifying information or data.A. How important is PROCESSING INFORMATION to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of PROCESSING INFORMATION is needed to perform your current job?Tabulate the costs Calculate the adjustments Compile data for aof parcel deliveries for insurance claims complex scientific report9 9 91 2 3 4 5 6 7Highest Level7O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


9. Analyzing Data orInformationIdentifying the underlying principles,reasons, or facts of information bybreaking down information or data intoseparate parts.A. How important is ANALYZING DATA OR INFORMATION to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of ANALYZING DATA OR INFORMATION is needed to perform your currentjob?Determine the location Determine the interest cost to Analyze the cost of medical careof a lost order finance a new building services for all hospitals in the country9 9 91 2 3 4 5 6 7Highest Level10. Making Decisions andSolving ProblemsAnalyzing information and evaluatingresults to choose the best solution andsolve problems.A. How important is MAKING DECISIONS AND SOLVING PROBLEMS to the performanceof your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of MAKING DECISIONS AND SOLVING PROBLEMS is needed to performyour current job?Determine the meal Select the location for a Make the final decision aboutselection for a cafeteria major department store a company’s 5-year plan9 9 91 2 3 4 5 6 7Highest Level8O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


11. Thinking Creatively Developing, designing, or creating newapplications, ideas, relationships,systems, or products, including artisticcontributions.A. How important is THINKING CREATIVELY to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of THINKING CREATIVELY is needed to perform your current job?Change the spacing Adapt popular music for a Create newon a printed report high school band computer software9 9 91 2 3 4 5 6 7Highest Level12. Updating and UsingRelevant KnowledgeKeeping up-to-date technically andapplying new knowledge to your job.A. How important is UPDATING AND USING RELEVANT KNOWLEDGE to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of UPDATING AND USING RELEVANT KNOWLEDGE is needed to performyour current job?Keep up with price changes Keep current on changes in Learn information related to ain a small retail store maintenance procedures complex and rapidly9for repairing sports cars changing technology9 91 2 3 4 5 6 7Highest Level9O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


13. Developing Objectivesand StrategiesEstablishing long-range objectives andspecifying the strategies and actions toachieve them.A. How important is DEVELOPING OBJECTIVES AND STRATEGIES to the performance ofyour current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of DEVELOPING OBJECTIVES AND STRATEGIES is needed to perform yourcurrent job?Plan the holiday schedule Develop the plan to complete Develop a 10-year business planfor an airline workforce the merger of two organizations for an organization9over a 3-year period9 91 2 3 4 5 6 7Highest Level14. Scheduling <strong>Work</strong> and<strong>Activities</strong>Scheduling events, programs, andactivities, as well as the work of others.A. How important is SCHEDULING WORK AND ACTIVITIES to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of SCHEDULING WORK AND ACTIVITIES is needed to perform your currentjob?Make appointments Prepare the work schedule Schedule a complex conferencefor patients using a for salesclerks in a large program with multiple,predetermined schedule retail store parallel sessions9 9 91 2 3 4 5 6 7Highest Level10O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


15. Organizing, Planning,and Prioritizing <strong>Work</strong>Developing specific goals and plans toprioritize, organize, and accomplish yourwork.A. How important is ORGANIZING, PLANNING, AND PRIORITIZING WORK to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of ORGANIZING, PLANNING, AND PRIORITIZING WORK is needed toperform your current job?Organize a work schedule Plan and organize your own Prioritize and plan multiplethat is repetitive and activities that often change tasks several months aheadeasy to plan9 9 91 2 3 4 5 6 7Highest Level16. Performing GeneralPhysical <strong>Activities</strong>Performing physical activities thatrequire considerable use of your armsand legs and moving your whole body,such as climbing, lifting, balancing,walking, stooping, and handling ofmaterials.A. How important is PERFORMING GENERAL PHYSICAL ACTIVITIES to the performanceof your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of PERFORMING GENERAL PHYSICAL ACTIVITIES is needed to performyour current job?Walk between work Paint the outside Climb up and downstations in a small office of a house poles to install electricity9 9 91 2 3 4 5 6 7Highest Level11O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


17. Handling and MovingObjectsUsing hands and arms in handling,installing, positioning, and movingmaterials, and manipulating things.A. How important is HANDLING AND MOVING OBJECTS to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of HANDLING AND MOVING OBJECTS is needed to perform your current job?Change settings on copy machines Arrange books in a library Load boxes on an assembly line9 9 91 2 3 4 5 6 7Highest Level18. Controlling Machinesand ProcessesUsing either control mechanisms ordirect physical activity to operatemachines or processes (not includingcomputers or vehicles).A. How important is CONTROLLING MACHINES AND PROCESSES to the performance ofyour current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of CONTROLLING MACHINES AND PROCESSES is needed to perform yourcurrent job?Operate a cash register Operate a drilling rig Operate a precision milling machine9 9 91 2 3 4 5 6 7Highest Level12O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


19. <strong>Work</strong>ing withComputersUsing computers and computer systems(including hardware and software) toprogram, write software, set upfunctions, enter data, or processinformation.A. How important is WORKING WITH COMPUTERS to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of WORKING WITH COMPUTERS is needed to perform your current job?Enter employee information Write software for keeping track Set up a new computer systeminto a computer database of parts in inventory for a large multinational company9 9 91 2 3 4 5 6 7Highest Level20. Operating Vehicles,Mechanized Devices, orEquipmentRunning, maneuvering, navigating, ordriving vehicles or mechanizedequipment, such as forklifts, passengervehicles, aircraft, or water craft.A. How important is OPERATING VEHICLES, MECHANIZED DEVICES, OR EQUIPMENTto the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of OPERATING VEHICLES, MECHANIZED DEVICES, OR EQUIPMENT isneeded to perform your current job?Drive a car Drive an 18-wheel Hover a helicopter9tractor-trailerin strong wind9 91 2 3 4 5 6 7Highest Level13O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


21. Drafting, Laying Out, andSpecifying TechnicalDevices, Parts, andEquipmentProviding documentation, detailedinstructions, drawings, or specificationsto tell others about how devices, parts,equipment, or structures are to befabricated, constructed, assembled,modified, maintained, or used.A. How important is DRAFTING, LAYING OUT, AND SPECIFYING TECHNICALDEVICES, PARTS, AND EQUIPMENT to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of DRAFTING, LAYING OUT, AND SPECIFYING TECHNICAL DEVICES,PARTS, AND EQUIPMENT is needed to perform your current job?Specify the lighting Specify the furnishings Draw the electronic circuitryfor a work area for a new school for a high-speed scientific computer9 9 91 2 3 4 5 6 7Highest Level22. Repairing andMaintaining MechanicalEquipmentServicing, repairing, adjusting, and testingmachines, devices, moving parts, andequipment that operate primarily on thebasis of mechanical (not electronic)principles.A. How important is REPAIRING AND MAINTAINING MECHANICAL EQUIPMENT to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of REPAIRING AND MAINTAINING MECHANICAL EQUIPMENT is neededto perform your current job?Make simple, external adjustmentsAdjust aOverhaul ato a door hinge with ordinary grandfather clock power plant turbinehand tools9 9 91 2 3 4 5 6 7Highest Level14O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


23. Repairing andMaintaining ElectronicEquipmentServicing, repairing, calibrating,regulating, fine-tuning, or testingmachines, devices, and equipment thatoperate primarily on the basis ofelectrical or electronic (not mechanical)principles.A. How important is REPAIRING AND MAINTAINING ELECTRONIC EQUIPMENT to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of REPAIRING AND MAINTAINING ELECTRONIC EQUIPMENT is neededto perform your current job?Use knobs to adjust Make repairs by removing and Use complex test equipment toa television picture replacing circuit boards calibrate electronic equipment9 9 91 2 3 4 5 6 7Highest Level24. Documenting/RecordingInformationEntering, transcribing, recording, storing,or maintaining information in written orelectronic/magnetic form.A. How important is DOCUMENTING/RECORDING INFORMATION to the performance ofyour current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of DOCUMENTING/RECORDING INFORMATION is needed to perform yourcurrent job?Record the weights of Document the results of a Maintain information about the usetrucks that use the highways crime scene investigation of orbiting satellites for9 9private industry communications91 2 3 4 5 6 7Highest Level15O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


25. Interpreting the Meaningof Information for OthersTranslating or explaining whatinformation means and how it can beused.A. How important is INTERPRETING THE MEANING OF INFORMATION FOR OTHERSto the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of INTERPRETING THE MEANING OF INFORMATION FOR OTHERS isneeded to perform your current job?Interpret a blood Interpret how foreign tax laws Interpret a complex experimentpressure reading apply to U.S. exports in physics for general audiences9 9 91 2 3 4 5 6 7Highest Level26. Communicating withSupervisors, Peers, orSubordinatesProviding information tosupervisors, coworkers, andsubordinates by telephone, in writtenform, e-mail, or in person.A. How important is COMMUNICATING WITH SUPERVISORS, PEERS, ORSUBORDINATES to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of COMMUNICATING WITH SUPERVISORS, PEERS, OR SUBORDINATESis needed to perform your current job?Write brief notes Report the results of a sales Create videotaped presentationto others meeting to a supervisor of a company’s internal policies9 9 91 2 3 4 5 6 7Highest Level16O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


27. Communicating withPeople Outside theOrganizationCommunicating with people outside theorganization, representing the organization tocustomers, the public, government, and otherexternal sources. This information can beexchanged in person, in writing, or bytelephone or e-mail.A. How important is COMMUNICATING WITH PEOPLE OUTSIDE THE ORGANIZATIONto the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of COMMUNICATING WITH PEOPLE OUTSIDE THE ORGANIZATION isneeded to perform your current job?Have little contact with Make standard presentations Prepare or deliverpeople outside the organization about available services press releases9 9 91 2 3 4 5 6 7Highest Level28. Establishing andMaintaining InterpersonalRelationshipsDeveloping constructive and cooperativeworking relationships with others, andmaintaining them over time.A. How important is ESTABLISHING AND MAINTAINING INTERPERSONALRELATIONSHIPS to the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of ESTABLISHING AND MAINTAINING INTERPERSONALRELATIONSHIPS is needed to perform your current job?Exchange greetings Maintain good working relationships Gain cooperation from awith a coworker with almost all coworkers and clients culturally diverse group of9 9executives hostile to your company91 2 3 4 5 6 7Highest Level17O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


29. Assisting and Caring forOthersProviding personal assistance, medicalattention, emotional support, or otherpersonal care to others such ascoworkers, customers, or patients.A. How important is ASSISTING AND CARING FOR OTHERS to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of ASSISTING AND CARING FOR OTHERS is needed to perform your currentjob?Help a coworker complete Assist a stranded traveler Care for seriously injured personsan assignment in finding lodging in an emergency room9 9 91 2 3 4 5 6 7Highest Level30. Selling or InfluencingOthersConvincing others to buymerchandise/goods or to otherwisechange their minds or actions.A. How important is SELLING OR INFLUENCING OTHERS to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of SELLING OR INFLUENCING OTHERS is needed to perform your currentjob?Convince a coworker Deliver standard arguments Deliver major sales campaignto assist with an or sales pitches to convince in a new marketassignment others to buy popular9products9 91 2 3 4 5 6 7Highest Level18O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


31. Resolving Conflicts andNegotiating with OthersHandling complaints, settling disputes,and resolving grievances and conflicts,or otherwise negotiating with others.A. How important is RESOLVING CONFLICTS AND NEGOTIATING WITH OTHERS tothe performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of RESOLVING CONFLICTS AND NEGOTIATING WITH OTHERS is neededto perform your current job?Apologize to a customer who Get two subordinates to agree Negotiate a majorcomplains about waiting too longabout vacation scheduleslabor-management contract9 9 91 2 3 4 5 6 7Highest Level32. Performing for or<strong>Work</strong>ing Directly with thePublicPerforming for people or dealing directlywith the public. This includes servingcustomers in restaurants and stores, andreceiving clients or guests.A. How important is PERFORMING FOR OR WORKING DIRECTLY WITH THE PUBLICto the performance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of PERFORMING FOR OR WORKING DIRECTLY WITH THE PUBLIC isneeded to perform your current job?Tend a highway Sell shoes in a Perform a monologuetoll booth popular shoe store on national TV9 9 91 2 3 4 5 6 7Highest Level19O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


33. Coordinating the <strong>Work</strong>and <strong>Activities</strong> of OthersGetting members of a group to worktogether to accomplish tasks.A. How important is COORDINATING THE WORK AND ACTIVITIES OF OTHERS to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of COORDINATING THE WORK AND ACTIVITIES OF OTHERS is needed toperform your current job?Exchange information Organize the cleanup crew after Act as general contractor forduring a shift change a major sporting event building a large industrial complex9 9 91 2 3 4 5 6 7Highest Level34. Developing and BuildingTeamsEncouraging and building mutual trust,respect, and cooperation among teammembers.A. How important is DEVELOPING AND BUILDING TEAMS to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of DEVELOPING AND BUILDING TEAMS is needed to perform your currentjob?Encourage two coworkers Lead an assembly team Lead a large team to designto stick with a tough assignment in an automobile plant and build a new aircraft9 9 91 2 3 4 5 6 7Highest Level20O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


35. Training and TeachingOthersIdentifying the educational needs ofothers, developing formal educational ortraining programs or classes, andteaching or instructing others.A. How important is TRAINING AND TEACHING OTHERS to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of TRAINING AND TEACHING OTHERS is needed to perform your currentjob?Give coworkers brief Teach a social sciences course Develop and conduct traininginstructions on a simple procedural change to high school students programs for a medical school9 9 91 2 3 4 5 6 7Highest Level36. Guiding, Directing, andMotivating SubordinatesProviding guidance and direction tosubordinates, including settingperformance standards and monitoringperformance.A. How important is GUIDING, DIRECTING, AND MOTIVATING SUBORDINATES to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of GUIDING, DIRECTING, AND MOTIVATING SUBORDINATES is needed toperform your current job?<strong>Work</strong> occasionally Supervise a small number of subordinates Manage a severelyas a backup supervisor in a well-paid industry downsized unit9 9 91 2 3 4 5 6 7Highest Level21O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


37. Coaching and DevelopingOthersIdentifying the developmental needs ofothers and coaching, mentoring, orotherwise helping others to improve theirknowledge or skills.A. How important is COACHING AND DEVELOPING OTHERS to the performance of yourcurrent job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of COACHING AND DEVELOPING OTHERS is needed to perform your currentjob?Show a coworker how Provide on-the-job training Coach a collegeto operate a piece of equipment for clerical workers athletic team9 9 91 2 3 4 5 6 7Highest Level38. Providing Consultationand Advice to OthersProviding guidance and expert advice tomanagement or other groups ontechnical, systems-, or process-relatedtopics.A. How important is PROVIDING CONSULTATION AND ADVICE TO OTHERS to theperformance of your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of PROVIDING CONSULTATION AND ADVICE TO OTHERS is needed toperform your current job?<strong>Work</strong> in a position that Recommend a new software package Provide ideas for changingrequires little advising of others to increase operational efficiency an organization to increase profitability9 9 91 2 3 4 5 6 7Highest Level22O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


39. PerformingAdministrative <strong>Activities</strong>Performing day-to-day administrativetasks such as maintaining informationfiles and processing paperwork.A. How important is PERFORMING ADMINISTRATIVE ACTIVITIES to the performance ofyour current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of PERFORMING ADMINISTRATIVE ACTIVITIES is needed to perform yourcurrent job?Complete routine Complete tax forms required Serve as the benefits director forpaperwork on standard forms of self-employed people a large computer sales organization9 9 91 2 3 4 5 6 7Highest Level40. Staffing OrganizationalUnitsRecruiting, interviewing, selecting, hiring,and promoting employees in anorganization.A. How important is STAFFING ORGANIZATIONAL UNITS to the performance of your currentjob?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of STAFFING ORGANIZATIONAL UNITS is needed to perform your currentjob?<strong>Work</strong> in a position that Interview candidates for a sales Direct a large recruiting andhas minimal staffing requirements position and make hiring recommendations employment program for a large9 9international manufacturing organization91 2 3 4 5 6 7Highest Level23O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.


41. Monitoring andControlling ResourcesMonitoring and controlling resourcesand overseeing the spending of money.A. How important is MONITORING AND CONTROLLING RESOURCES to the performanceof your current job?Not Somewhat Very ExtremelyImportant* Important Important Important Important1 2 3 4 5* If you marked Not Important, skip LEVEL below and go on to the next activity.B. What level of MONITORING AND CONTROLLING RESOURCES is needed to performyour current job?<strong>Work</strong> as a <strong>Work</strong> as a chef Serve as a financialhousekeeper responsible responsible for ordering executive in charge offor keeping track of linens food for the menu a large company’s budget9 9 91 2 3 4 5 6 7Highest Level24O*NET <strong>Generalized</strong> <strong>Work</strong> <strong>Activities</strong> Ques.

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