Mission <strong>Big</strong> <strong>Brothers</strong> <strong>Big</strong> <strong>Sisters</strong> <strong>of</strong> <strong>Victoria</strong> positively affects our community by providing mentoring programs for children and youth. Vision Every child that needs a mentor has a mentor. START SOMETHING because it makes life sweeter. 20
Donation Centre This past year was an exciting time for the Donation Centre, as we worked to come up with new and creative ways to operate our business. While we were able to generate additional revenue, the rising cost <strong>of</strong> operating (particularly fuel) impacted our business and limited our growth. However, we are optimistic that several new initiatives will provide us with additional opportunities to collect product, while only marginally increasing our costs. Our greatest success was the adoption <strong>of</strong> a memorandum <strong>of</strong> understanding with <strong>Big</strong> <strong>Brothers</strong> <strong>Big</strong> <strong>Sisters</strong> <strong>of</strong> the CowichanValley. This MOU opens up the Cowichan Valley for collections (while respecting their local agency) and has allowed us to place two outdoor drop-boxes in Duncan that have already exceeded expectations. Under this MOU, we will be able to continue to source new locations for bins, as they prove to be a much more cost-effective way <strong>of</strong> doing business. This relationship has also shown us an ideal framework for the way in which we work with our partners, and we will be able to take this knowledge and apply it as we expand to more markets. Through enhancing our relationship with Value Village, we were able to make greater use <strong>of</strong> trailers that they store throughout the CRD. By having our staff unload to trailers, we become less dependent on the conditions at the store-level, and are able to exceed our delivery quota as needed. We have begun to transition our call center from a manual dialing operation to a web-based dialer. While there is still much to be addressed, initial results have shown that the technology has the ability to nearly double the results <strong>of</strong> our Telephone Representatives. This has been a diffi cult learning curve for both our staff and management, and there are still many unknowns. However, we are confi dent that this equipment will provide us with the tools we need to increase donations without having a dramatic impact on our bottom-line. Cheryl Faeber Devin Chapell Donation Centre Manager Business Development Manager WE BELIEVE IN… Values MENTORING - Mentoring has the power to change lives. HEALTHY CHILDREN & YOUTH - The healthy development <strong>of</strong> every child is enhanced by positive, safe, nurturing, mentoring relationships. PREVENTION – Providing effective preventative services and advocating for healthy families. VOLUNTEERISM - Volunteers are our greatest resource. We invest in our volunteers to enable them to make real differences in the lives <strong>of</strong> children and youth. RESPECT - The diversity <strong>of</strong> people, cultures, values and ideas is welcomed and celebrated with care and understanding. COLLABORATION - Community collaboration enhances our services. QUALITY - Investing in service excellence, maintaining the highest standards for children, youth & families, volunteers & our community. ACCOUNTABILITY - Our services are based upon commitment, relevance, transparency, and best practices. LEADERSHIP - Our knowledge, innovation, and best practices are shared with others to inspire volunteerism and positive engagement. START SOMETHING you believe in. 8
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