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FECA Research Research & Services Online

Decision Sources 

• Decisions on FECA entitlement are 

based on several sources: 

– The Law: Federal Employees’ Compensation 

Act (FECA), (FECA) 5 USC sections 8101 to 8193 

– The Regulations, 20 CFR parts 1 to 25 

– The FECA Procedure Manual 

– Bulletins, Circulars, Transmittals (incorporated 

into the Procedure Manual) 

– FECA Program Memorandums 

– Decisions of the Employees’ Compensation 

AAppeals l BBoard d (ECAB)

General Guidance 

• Other available guidance materials: 

– CA-810, Injury Compensation for Federal 

Employees 

– CA-550, FECA Questions and Answers 

• Useful for basic questions and general 

Useful for basic questions and general 

guidance

General Guidance (cont’d) 

• All of these, and more, are available on 

th the new and diimproved dDFEC DFEC website b it at t 

• http://www.dol.gov/esa/owcp

New DFEC Homepage

New DFEC Homepage (cont’d)

CA-810

CA-810 Online – Sneak Peek





CA-550

The FECA (external link to GPO site)

The CFR (external link to GPO site)

FECA Procedure Manual

FECA Procedure Manual (cont’d)

FECA PM Part 2

Searching PDF by keyword

Search Results

Searching PDF by chapter/section number

Search Results

FECA Program Memorandums

FECA Bulletins, Circulars and 

Transmittals

BCT by Fiscal Year

BCT Subject Index

ECAB Website

ECAB Decisions Index

ECAB Decisions by Month/Year

Oth Other Available A il bl R Resources on th the 

DFEC Homepage Homepage p g

FORMS

District Office Contact Info

Online Training and Presentations

Agency Query 

System 

(AQS)

Topics To Be Covered 

• Agency Query System (AQS) 

– Search types 

– Case Status 

– Compensation Payment History and 

Tracking 

– Bill Status Inquiry/Link to ACS 

• ACSW ACS Web bPPortal l 

– Eligibility Inquiry 

– Bill Status Inquiry 

– Authorization Inquiry 

• What’s New in ACS

Agency Query System (AQS) 

• AQS is a secure web site that allows 

authorized th i d users tto access OWCP case 

data 

– Available 24/7 

– Access determined by IntraAgency 

Coordinator (IAC) ( ) 

– Contact DFEC-AQSHELP@dol.gov if 

you don’t know who your IAC is

Logging In

Accessing AQS

AQS Case/Claim Number Query 

Enter claim number 

If you don’t have access you’ll If the claim number doesn’t 

see: exist you’ll see:

AQS Social Security Number Query 

• Enter SSN 

• Returns information 

only for claims you are 

able to access 

• If there are claims for 

SSN entered but you 

don’t have access, 

message tells you that 

case exists but not in 

your chargeback code

AQS Query By Name 

• Must enter 

at least 

one letter 

in each 

field 

• Returns 

information 

only for 

claims you 

are able to 

access

AQS Injury Worker Case Query

Agency Query System (AQS)

(AQS) Compensation History

AQS Compensation Tracking

Agency Query System (AQS) 

Compensation Tracking

Accessing the ACS Web Portal via 

• Bring up desired 

case in AQS 

• Click on Bill Inquiry 

• Can also access 

via 

http://owcp.dol.acsinc 

inc.com 

com 

AQS

AQS Bill Status Inquiry Link to ACS 

Web Portal

ACS Web Portal – Full Functionality 

• There are 3 types of 

inquiry options 

– Eligibility Inquiry 

– Bill Status Inquiry 

– Medical Authorization 

Status Inquiry 

• Click on desired inquiry

ACS Web Portal Eligibility Inquiry 

• There are 3 types of 

Eligibility g y inquiry q y options p 

– Eligibility for non-Pharmacy 

Service 

– Accepted conditions on the 

claim 

– Eligibility g y for Pharmacy y 

service 

• Click on desired inquiry

ACS Web Portal Eligibility Inquiry – 

N Non-Pharmacy Ph S Service i 

Ch Check k service i 

eligibility without 

calling g ACS by y 

entering 

– valid case number 

– valid procedure 

(CPT) or revenue 

code 

– approximate date of 

service 

i

ACS Web Portal Eligibility Inquiry – 

Non-Pharmacy Service 

• Level 1 - procedures do not 

require authorization (for 

example, Office Visits, 

MRIs, Routine Diagnostic 

TTests) t ) 

• Level 2 - procedures can be 

authorized by ACS – often 

oover er the phone with ith ACS 

• Level 3 and 4 - procedures 

require authorization by a 

Claims Examiner but 

initiated via fax from 

Provider to ACS

ACS Web Portal Eligibility Inquiry 

• If the procedure entered into the Eligibility Inquiry 

doesn’t doesn t match the accepted condition condition, the user will 

see the following message:

ACS Web Portal 

Eligibility Inquiry – Accepted Conditions 

Learn Accepted 

conditions on claim 

without contacting 

OWCP or employing 

agency g y by y entering g 


– approximate date of 

service


Eligibility Inquiry Inquiry – Accepted Conditions 

• Shows conditions 

accepted p at time of 

inquiry for date of service 

entered 

• If MD believes additional 

conditions need to be 

accepted, needs to 

provide OWCP with 

medical documentation 

supporting expansion of 

claim


Eligibility Inquiry Inquiry – Pharmacy Service 

Check service 

eligibility without 

calling ACS by 

entering 


– date prescription 

filled 

– valid NDC


Eligibility Inquiry Inquiry – Pharmacy Service


Eligibility Inquiry Inquiry – Pharmacy Service 

• If the medication/NDC entered into the Eligibility 

Inquiry doesn doesn’t t match the accepted condition condition, the 

user will see the following message:


Bill Status Inquiry 

• Choose to see Resolved 

or In Process bills 

• Dates of Service is 

optional 

• Can search for a 

particular Provider 

number 

• CCan search h ffor 

a 

particular TCN 

(Claimants don’t have 

this hi option) 

i )

• Displays information 

on submitted & keyed 

bills – not those RTP’d 

(Returned To Provider) 

• Returns a maximum of 

200 bills – message 

tells if there are more 

than 200 bills matching 

search criteria 

• To view description of 

billed diagnosis (ICD9), 

click on hyperlink 

• To view line items for a 

specific bill, click on 

the hyperlinked TCN 


Bill Status Inquiry

• All line items for the 

selected bill appear 

• TTo view i 

descriptions for 

Procedure (CPT), 

Diagnosis, 

Revenue, or EOB 

codes, d click li k on 

hyperlink 


Bill Status Inquiry


Medical Medical Authorization Inquiry 

• Cli Click k on MMedical di l 

Authorization Inquiry 

• Enables users to 

check authorization 

status without calling 

ACS 

• Limit the number of 

authorizations 

returned by entering 

dates of service 

range


Medical Medical Authorization Inquiry


Medical Medical Authorization Inquiry

Medical Auth & Bill Pay Info on DFEC Site 

htt http://www.dol.gov/esa/owcp/dfec/regs/compliance/CBPOutreach.htm 

// d l / / /df / / li /CBPO t h ht

Medical Auth & Bill Pay Info on DFEC Site 

Tools and Tips for Providers

DOL Website Addresses To Save 

as Favorites 

• DFEC main page 

www.dol.gov/esa/regs/compliance/owcp/fecacont.htm 

• DFEC Medical Authorization and Billing Page 

http://www http://www.dol.gov/esa/regs/compliance/owcp/CBPOutreach.htm 

dol gov/esa/regs/compliance/owcp/CBPOutreach htm 

• ACS Web Portal 

http://owcp.dol.acs-inc.com 

• DOL SHARE Site 

http://www.dol.gov/esa/owcp/dfec/share/perform.asp?filename=summary. 

asp 

• OWCP SHARE site 

http://www.dol.gov/esa/owcp/share/

N Need d a d doctor t th that t accepts t 

FECA? 

DOL-ACS Provider Search 

FECA

PROVIDER WEB SEARCH 

� The search results within this function will list 

only the physicians who have agreed to have 

their practice information available to users 

� This feature may be useful in the initial choice of 

physician. p y However, , an employee p y must submit 

a written request to OWCP with his or her 

reasons for desiring a change of physician and 

obtain approval

Have you been looking for 

a physician h i i in i your area? 

?

Check out the Web Site! 

• You can now use the 

ACS-DOL Web Portal to search for 

physicians 

• http://owcp http://owcp.dol.acs dol acs-inc inc.com com 

• You can search for a physician by 

p y y 

name or address

Make sure to read and accept the 

Agreement 

A AAgreement t

Then select your program

Now you can select one or more 

criteria it i t to fi find d a provider id 

• LLast t Name N or PPractice ti NName 

•First Name 

•City 

• State 

• Zip Code

To find a provider… 

• Enter your search and Click Submit! 

– Here are some tips: 

– Input your state, city and state, or zip code, 

but do not select a specialty. 

– If the provider is part of a practice, try using 

th the practice ti name

Almost done…! 

• Review your search results 

• You can sort the results by clicking on the 

column name or the arrows up and down 

• The search results will display only 

providers p who have agreed g to be included 

in this feature

Sort the 

columns 

JOHN DOE, MD 

JANE SMITH 

ORTHOPAEDIC 

ASSOCIATES 

Results Page 

123 Main Street 

Any-town, y , US 123450000 

124 Main Street 

Any-town, US 123450000 

321 Elm Street 

Any-town, US 123467778 

Notice multiple pages 

(555) 987- 

6543 

(555) 213- 

4657 

(555) 789- 

3456

Search Tips 

• If no results display, try these tips to expand 

your search: 

– Search by one or two criteria only 

– Search by city or ZIP 

– Use the “begins with” or “equals to” for provider name 

or city to help adjust your search 

• If too many results display, try limiting your 

search

Results Page 

searched

Results Page

A And d now f for something thi completely l t l 

different…. 

Taking Care of FECA Business Online 

FECA

Claimant Query System (CQS) 

Universal Access through ACS at: 

http://owcp.dol.acs-inc.com/portal/main.do

CQS - Claimant Query System 

CQS will allow an injured employee to access information regarding: 

• Benefits payments • Accepted conditions 

• Benefits tracking 

• EEmploying l i agency 

• Medical Bill status information 

• Case status history • CA CA-16 16 iinformation f ti 

To get started log in to the ACS-DOL Web Portal 

http://owcp.dol.acs-inc.com

Click on the CQS link on the left hand side of the screen 

EEnter t FECA case number b and d click li k “Submit “S b it Query” 

Q ”

CQS case summary and status will display. Links are available to search 

for compensation payments, compensation tracking, and search for 

information information under a different case number

E-filing via AQS 

Di Division i i of f FFederal d l EEmployees’ l ’CCompensation ti

Overview 

� Forms to be filed via AQS 

� Benefits of e-filing 

�� Ground Rules 

� How it Works 

� MMajor j Differences Diff Between B t e- 

forms and Paper Forms 

� SScreen Sh Shots 

t

Forms You Will be Able to 

ee-file file through AQS 

��CA CA-7, CA 7, Claims Claims for for Compensation 

Compensation 

(Used for claiming compensation 

and schedule awards) 

��CA CA-7a, 7a, Time Analysis Form 

��CA CA-7b, 7b, Leave Buy Back Worksheet 

C Certification tifi ti and d Election El ti 

��CA CA-3, 3, Report of Work Status (only e-filed e filed 

forms will be be accepted) 

accepted)

Benefits of E-filing 

• Early receipt of CA-7s enables OWCP to promptly 

adjudicate wage loss claims and reduce financial 

hardship on claimants 

• A Agency (AQS) and d claimants l i t (CQS) will ill kknow within ithi 24 

hours whether OWCP has received a filed CA-7 

• CA-3s will reduce the possibility and/or severity of 

overpayments 

• The CA-3 will reduce the number of false positives in 

early nurse case management if we speed input of RTW 

iinfo f 

Better customer service!

Ground Rules 

• Just like CA-1s and CA-2s, the EA must retain the 

original version of the form (signed) 

• AQS Users will have to complete a Non- 

Di Disclosure l FForm requesting ti e-filing fili access. 

• Non-disclosure form will need to be signed by the 

g y 

AQS user and countersigned by IAC (authorizing 

e-filing privileges).

�The ICS will 

login to AQS 

�Pull Pull up the case 

for which a form 

will be filed 

�There will be a 

link at the 

bottom of the 

AQS page: 

“EE-File File CA CA-Form 

Form” 

How Will the ICS E-file forms?


have the various 

Form options 


click on the 

desired form 

and begin 

completing the 

form 

How Will the ICS E-file forms?

ICS will 

complete p 

the form 

and click 

“Submit Submit” 

What the ICS will see

Pop Pop-Up Pop Pop-Up Up will 

appear denoting 

that 

Form SSubmission 

SSubmission 

ubmission 

was Successful 

What the ICS will see

In addition to 

the immediate 

pop-up alerting l 

the ICS that the 

submission was 

successful, AQS 

will update the 

Payment 

Tracking page 

within ithi 24 hours 

h 

How will the ICS know it worked?

Pre-Populated p Fields on CA-7 

Pre Pre-Populated Populated Fields in Section 1 

All pre pre-populated populated fields will be in Section 1 of Form CA CA-7 7 (pictured 

below). The pre pre-populated populated sections will be in fields “a” through “e” of 

Section1. 

* Note that the E-Mail E Mail section of field “b” will not be pre pre-populated populated and will remain blank, but editable. 

* We left field “f’” out because I don’t think we always have a telephone number on file. I didn’t want to 

create errors if no number was on file.

Major Differences Web form vs. Paper 

Section 5 (Dependents). On the web form, the AQS user is asked to 

enter the dependent’s Last Name, First Name and Middle Initial, in that 

particular ti l order. d Thi This iis diff different t than th the th paper form, f which hi h only l asks k 

for the dependent name(s). Since there is no format to follow on the 

paper form, most people usually handwrite the first name followed by the 

last name name, but on the web form we ask that your users please follow the 

format described above and depicted in the screen shot below.

Major Differences Web form vs. Paper 

Above Section 8 

Above Section 8. At the top of the second page on the paper form, 

filers are advised that they need not complete Sections 8 through 15 if the 

CA-7 is a subsequent submission. For ease of electronic filing, the web 

form asks the AQS users to check a box indicating whether the submission 

is for an initial form or a subsequent form. If the AQS user checks the 

“Initial” box, Sections 8 through 15 are required fields. If the AQS user 

checks the “Subsequent” box, only Sections 12 through 15 are required.

Fields on 

C CA-7a 

Pre Pre-Populated Populated Sections: 

1 1. Name N NName me of of Employee Emplo ee 

2. SSN 

3. OWCP File No. 

Required q Sections: 

Dates and Signatures


A A. Name N NName me of of Employee Emplo ee 

B. SSN 

C. OWCP File No. 

Required Sections: 

Dates and Signatures 

Fields on CA-7b

Required 

Fi Fields ld on CA CA-3 3 


A A. OWCP C Case e No No. 

B. Claimant’s Name 

C. DOI 

Required Sections: 

��“Agency” “Agency” 

�� “Injury Injury Compensation 

Specialist/Date” 

��“Phone” “Phone”

Help! 

• For assistance with ACS portal 

services services, please contact our ACS 

DOL Web Portal Helpdesk at 

1-800-461-7485. Our agents are 

available to assist you Monday to 

Friday 8 a.m. to 8 p.m. Eastern 

time. 

• AQS Access is determined by 

IntraAgency Coordinator (IAC) 

• Contact DFEC- 

AQSHELP@dol.gov 

if you don’t don t know who your IAC

CONTACT INFORMATION 

Division of Federal Employees’ p y Compensation p 

Christopher Revenaugh, Site Manager 

FECA Jacksonville – District 6 

Revenaugh Revenaugh.Christopher@dol.gov 

Christopher@dol gov 

Phone: (904) 357-4706

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