LibreOffice Berlin 2012 Conference Presentation Template

Reflections on UXBy Björn BalazsBerlin, 19 October 20121Reflections on UX by Björn Balazs

Thesis of this talkThe UX team has made tremendousachievements during the past year.We must, can and will do even better.2Reflections on UX by Björn Balazs

About meBjörn BalazsPsychologistFounder of www.OpenUsability.orgWorking for www.User-Prompt.comDuring past year distant observer / escort of the UX teamContact: Bjoern.Balazs@User-Prompt.com3Reflections on UX by Björn Balazs

Looking back: 1 year agoMultidisciplinary forces drive LibreOffice, including UserExperience, but:Bernhard & Christoph retired (more or less)Difficult to find new team members (→my talk last year)No tight integration with development4Reflections on UX by Björn Balazs

Looking back: The last yearUX team stabilized, new and active members joinedProcess got definedIntegration with the development improvedTeam helped to improve LOFor details see the talks ofStefan & Alexander: 'Design and LibreOffice – what liesbehind, what is ahead'Mirek & Jan: 'Designers and Hackers: Working together'5Reflections on UX by Björn Balazs

So, everything is perfect?Yes, but... let me show you something completelydifferent...6Reflections on UX by Björn Balazs

Managing files7Reflections on UX by Björn Balazs

Managing files8Reflections on UX by Björn Balazs

Managing files9Reflections on UX by Björn Balazs

Managing files10Reflections on UX by Björn Balazs

Managing files11Reflections on UX by Björn Balazs

So, who is doing it right?Hint:It depends on the user, stupid!12Reflections on UX by Björn Balazs

Why aren't we doing LaTeX?If at all, we have an implicit agreement of our goalsWe are all different in many respectsNone of us is (even close to) the typical userConclusion:Scratching our own itches does not scale anymore13Reflections on UX by Björn Balazs

Current solution: Design by committeeA bunch of people together decides how to do things.Problems:The committee changes→ How can we achieve consistency?We are not the users (not even close to them)→ How can we address the users problems?Conclusion:We are limiting our potential success14Reflections on UX by Björn Balazs

Proposal: User Driven DevelopmentUsers are able to support the development in two ways:1. Understanding the requirementsTelling us about their life, goals, wishes,...2. Assuring qualityIdentify problems in LibreOfficeEvaluate proposed solutions15Reflections on UX by Björn Balazs

Involving usersWe have lots of users. How can we talk to them?It would fill a presentation to answer this. Just two hints:LibreOffice is a communication channelThe internet helps a lot16Reflections on UX by Björn Balazs

Creating artifactsUsers are hard to get. What can we do if they are not available?Artifacts help to keep the focus in these situations:PersonasSituationasGoalsWorking with them:Jump into the role of a Persona, imagine the Situationa and tryto achieve the goals.→ These artifacts need to be grounded by research.17Reflections on UX by Björn Balazs

Defining quality goalsDevelopment is an iterative process. So, when does it stop?A solution needs to good enough for the users:Identify relevant benchmarking metricsMeasure the perceived qualityIterate18Reflections on UX by Björn Balazs

A practical exampleHow good are the icons we are using?19Reflections on UX by Björn Balazs

About testing icons...Test is about the strength of the association between icon andterm it represents (e. g. the tool tip)Subjective (choice) and objective (time to choose)measurements are assessed and calculatedUse of the Open Usability Platform UserWeave, an aGPL webservice20Reflections on UX by Björn Balazs

Overview: Icon Test2 Tests of the 24 standard Writer toolbar iconsTango (n=1473, Writer Usage=3,82, SD=1,05, 6 Lang.)Oxygen (n=1626, Writer Usage=3,79, SD=1,09, 7 Lang.)21Reflections on UX by Björn Balazs

Results: OverviewIcons Tango OxygenWorking well (> 9,0) 12 10Medium quality5 6(8,0-9,0)Low quality (< 8,0) 7 8Total 24 2422Reflections on UX by Björn Balazs

A little Quiz...How good are the following icons working?Nonprinting Characters(10,0)CopyPaste(8,8)(7,4)23Reflections on UX by Björn Balazs

Results: Common problemsNot working metaphor:Document as email (9,4) (5,4)Save (8,8) (10,0)Data Sources (7,8) (4,4)Paste (7,4) (7,4)Show Draw functions (7,6) (7,6)Copy (8,8) (8,8)24Reflections on UX by Björn Balazs

Results: Common problemsToo much detail:Spelling and Grammar (6,4) (6,2)Auto Spellcheck (6,2) (6,0)Page preview (7,6) (7,6)Print File Directly (10,0) (8,2)25Reflections on UX by Björn Balazs

Results: And the winners are...Perfect icons:Export directly as PDF (10,0) (10,0)Cut (10,0) (10,0)Nonprinting Characters (10,0) (10,0)26Reflections on UX by Björn Balazs

Results: Even moreNot addressing here:What influence has culture / language?Do women perceive icons differently than men?How about the learning effect?...Go and find out yourself!Play with the freely available data on www.UserWeave.netWe will also publish some reports on our blog / the LibreOfficePlanet27Reflections on UX by Björn Balazs

Summing it upWe must, can and will do better!28Reflections on UX by Björn Balazs

ConclusionA more user centric approach:Is hard workAllows us to focus on the real problemsLets us know, how good we really areHelps us to reach world domination29Reflections on UX by Björn Balazs

ConclusionThere are still missing parts:Contact to end users(Please help us to do this out of LibreOffice)ArtifactsTooling(UserWeave.net is desperately seeking contributors)Your commitment...→ Join the workshop today at 15:30 at Hörsaal to work on thedetails.30Reflections on UX by Björn Balazs

Thank you … Time for questions!Contact:Björn Balazs, Bjoern.Balazs@User-Prompt.comAll text and image content in this document is licensed under the Creative Commons Attribution-Share Alike 3.0 License(unless otherwise specified). "LibreOffice" and "The Document Foundation" are registered trademarks. Their respective logosand icons are subject to international copyright laws. The use of these therefore is subject to the trademark policy.31Reflections on UX by Björn Balazs