Phoenix Rewards Winter 2013 - Ninga

A warm welcomeWhether you’re installing a new high efficiencycentral heating system or a single appliance, naturalgas is the right fuel for so many reasons. It’s clean,efficient, safe, and friendlier to the environment.Please take time to read this booklet carefully. Ifyou have any questions, then please contact ourcustomer services team on 08454 55 55 55* or visitour website phoenixnaturalgas.com.2* Calls cost from 3p per minute from a BT landline. Calls from other networks may vary. Calls may be recorded or monitored.

Boiler ReplacementAllowanceThe Boiler Replacement Allowance, is a government funded schemeadministered by the Northern Ireland Housing Executive (NIHE), which aims tohelp with the cost of replacing your old inefficient boiler.The scheme offers owner occupiers a grant of up to £1,000 to replace theirinefficient boiler which is over 15 years old, with an energy efficientcondensing boiler.The level of grant available is dependent on total gross income of the householdas outlined below:Total gross incomeGrant available4Less than £20,000 Up to £1,000£20,000 - £39,999 Up to £500How to applyIf you think you may be eligible to apply for the Boiler Replacement Allowance,your Energy Advisor can provide you with an application form.Alternatively, you can register by:Phone: 0300 200 7874Email: boiler-replacement@nihe.gov.ukAdditional information is available atwww.nidirect.gov.uk/boiler-replacement-allowanceHow this scheme works:1. Apply to NIHE for the grant.2. Complete the application form.3. Receive approval from NIHE.4. Give approval number to Phoenix.Additional supportIf you are eligible for this scheme, you may also qualify for additional supportfrom Phoenix (see page 5 for more details on the ‘Boiler Replacement AllowanceAdditional Cashback’). Please note, this scheme is not available in conjunctionwith any other Phoenix Natural Gas cashback offer.

Oil Boiler Scrappage SchemeSCRAP NOWAND SAVETrade in your old boiler for abrand new high efficiencynatural gas central heatingsystem and we’ll give you£400 cashback towards thecost of installation. #HURRY!LimitedAvailabilityNot ready for a new heating system?Install any natural gas appliance and we’ll give you upto £400 cashback towards the cost of installation. ##Terms and Conditions apply.6

Why not spread the cost?FlexibleFinanceYou can now install a fabulous high efficiency naturalgas system for as little as £48.53 per month when youtake flexible finance over 5 years.Finance Example £2,000 over 5 yearsTerm Monthly Payment APR Total Payable *60mths £48.53 17.1% £2911.80*The installers listed below currently offer the Flexible Finance scheme.• Finaghy Heating Centre• Heaney Heating• Mayne Plumbing & Heating Ltd• Paul Darby Plumbing & Heating Ltd• Paul Harley Plumbing & Heating• Stephen Meneely Plumbing & HeatingFor a full list of Phoenix registered installers please visit phoenixnaturalgas.com.*Includes £95 documentation fee.Please read carefully all Terms and Conditions associated with this offer on page 13 of this booklet.For full contact details please visit the ‘Find an Installer’ section of our website phoenixnaturalgas.com.Available to persons aged 18 and over, subject to status. No deposit required. Typical Example: Cash Price £2000, nodeposit, repay 60 installments of £48.53. Total amount repayable £2911.80. Written Quotations on request. Credit providedby Clydesdale Financial Services Limited trading as Barclays Partner Finance PO Box 2501, Cardiff CF23 0FP7

Much more than justPhoenix recommend you discuss the foa quotation from your Gas Safe regHigh efficiency SEDBUK ‘A’ rated boiler(manufactured by companies listed on page 14 to avail of cash back scheme).• Suitable boiler flue as per manufacturer’s instructions.• Independent hot water and central heating, no furtherneed for electric immersion heater.• 3 or more years boiler warranty, depending on boilerselected. (Ask your installer for details). Note: Boilermust be serviced each year to comply with warrantyagreement.• Hot water temperature control.New efficient control system.• Seven day, two channel programmer.• Room thermostat.• Thermostatic Radiator Valves (TRVs) on allradiators except in rooms with a room thermostat.• Cylinder thermostat (if required).Magnetic filtration device or suitable alternative.• On-going protection to your central heating system.• Reduces build-up of ‘sludge’ within the system.• Maintains efficiency and helps reducemaintenance costs.8

ust a boiler upgrade.e following measures when receivingfe registered installation company:Fully cleansed and treated radiatorand pipework system.• Central heating system should be thoroughlycleansed and flushed before installation of anew boiler.• Chemical water treatment added to the systemto control future scale and sludge formation.• Improves system efficiency and the radiatorsheat up faster.Installation of a Carbon Monoxide detector.• Gives an instant warning of dangerous CarbonMonoxide levels.• Complies with British Standard EN 50291.• Legal requirement in NI since 31st October 2012.Helpful Tips• Phoenix recommend you get at least three quotations for your central heating upgrade.• Ensure your quotation includes all the items you wish to install.• When comparing quotations make sure the specification compares like for like.• All prices should include labour and associated electrical work.• You should ask the installation company if removal of the oil boiler and oil tank isincluded in the quotation.• Homeowners installing a new central heating appliance will be required to makean application to the Building Control department of their local council prior towork commencing.9

4 steps to connectionStep 1Select your Gas Safe registeredinstallation companyWe recommend that you get up to threequotations for this work so you can comparecosts to ensure you are getting best valuefor money.Visit our website www.phoenixnaturalgas.comfor our online installer directory.Step 2Choose yournatural gas appliancesInstalling natural gas provides a fabulousopportunity to upgrade your home in manyways. There are a number of local retailers whosell a wide range of natural gas fires, cookers,tumble dryers and barbecues.Visit our website www.phoenixnaturalgas.comfor a list of local natural gas retailers.Step 3Request your free connection #to the natural gas network andchoose your gas supplierWhen you have accepted an installationquotation, our Customer Servicesteam will arrange a date for your FREEconnection # to the natural gas network.Terms and conditions apply. You mustalso choose a gas supplier who operatesin the PNG licence area. Visit our websitewww.phoenixnaturalgas.com for more details.Step 4Installation of your newhigh efficiency natural gas boileror applianceOnce Phoenix advise you of your PlannedConnection Date, you should then adviseyour chosen Gas Safe registered installationcompany so they can schedule your centralheating and/or appliance installation in yourhome.10# Terms and Conditions apply.

January - April 2013Connection Incentive OffersTerms and ConditionsApplicants are advised that the full terms andconditions of the offer comprise the ‘StandardTerms and Conditions’ coupled with thosespecifically applicable to the offer chosen.1. In these Conditions “Phoenix” means PhoenixNatural Gas Limited being the networkoperator, having its Registered Office at197 Airport Road West, Belfast BT3 9ED;“Connection” means the ‘Free Connection’to the “Phoenix” network where the meterapparatus termination point is no greater than2 metres along the gable wall; “QualifyingProperty” means a domestic property withinthe area in which natural gas is currentlyavailable and within which “Phoenix” islicensed (pursuant to the Gas Order (NI) 1996)to convey natural gas and where there is asuitable distribution pipeline within 50 metresof the curtilage at the front of the “QualifyingProperty” ; “Applicant” means the owner ofthe “Qualifying Property”; “Claimant” beingthe owner and occupier of the “QualifyingProperty” seeking an incentive payment.FREE connection to a natural gasmeter worth up to £7502. A “Connection” to a “Qualifying Property”is available to all “Applicants” regardless asto whether they avail of any other incentiveoffer. A “Connection” is only available for thefirst connection to a “Qualifying Property”.“Phoenix” will arrange to connect the“Qualifying Property” and install our meterapparatus, which is currently worth up to£750.3. “Phoenix” will install and maintain the gasservice and meter apparatus but the meterbox/housing will form part of the fabric of the“Qualifying Property” and will therefore bethe responsibility of the “Applicant” to ensurethat it is adequately maintained so as not tocompromise the safety and integrity of themeter apparatus.4. ”Phoenix” will arrange a “Connection” to a“Qualifying Property” only when the “Applicant”signs a “Phoenix” Gas Connection Agreement,choses a preferred gas supplier, engages aGas Safe registered installer to undertake theinstallation of a gas central heating system orappliance and requests/agrees a connectiondate with “Phoenix”. Where the “Applicant”is also wishing to take advantage of the NIExecutive Boiler Replacement Allowance theymust confirm that their grant application hasbeen approved.5. In all instances the location of the meter at the“Qualifying Property” and the application ofany associated charges will be determined by“Phoenix”.6. Where “Phoenix” are requested to connecta “Qualifying Property” whereby the gasservice or distribution pipe has to be laidin or through land/property not exclusivelyowned by the “Applicant” an ‘Agreement toPermit the Installation of a Gas Supply Pipeand Gas Apparatus’ must be provided to“Phoenix” by the “Applicant” prior to the startof construction.Standard Terms & Conditions(For All January - April 2013 Schemes)7. To qualify for any Scheme “Claimants” mustcontact “Phoenix” Customer Services betweenJanuary 1st 2013 and April 30th 2013 torequest a “Connection”8. The January - April 2013 Schemes do notapply to:-a. “Qualifying Properties” that already have anatural gas connection, whether or not naturalgas has ever been consumed.b. Any new build property or existingproperties undergoing an extension orextensive renovation.c. Any “Claimant” for the January - April2013 Schemes who is also eligible for grant11

12assistance of any kind (usually availablefrom a Governmental direct or sponsoredorganisation or charity) for the installation ofany gas appliance or central heating system.d. Owners or tenants of public or private rentalproperties.e. Any central heating installation carriedout by an installer who is not registered with“Phoenix” to offer the January - April 2013Schemes. (Installers listed on the PhoenixNatural Gas website are registered). Theexception to this rule is that a Gas SafeInstaller, not necessarily registered with“Phoenix”, can undertake heating installationsunder the NI Executive funded BoilerReplacement Allowance.f. Existing boiler conversions from LPG tonatural gas, unless the central heating boiler isalready SEDBUK A rated.g. Any heating installation undertaken wherethe “Phoenix” Registered Installer does notsupply and physically install the boiler, controls,associated pipework, radiators etc.9. “Phoenix” may at its absolute discretion:a. Withdraw or amend the January - April2013 schemes at any time without prior noticeor redress.b. Vary the eligibility terms and conditions.c. Reduce or extend the time limit for thecompletion of the installation of the specifiedappliance or central heating system to qualifyfor the January - April 2013 Incentives.10. “Phoenix” recommends that customers getat least three competitive quotations fromdifferent Gas Safe registered installers.11. “Claimants” will be able to claim the Oil BoilerScrappage Scheme only if they employ a GasSafe registered installer who is also registeredwith ‘Phoenix’ at the date the ‘QualifyingProperty is connected to the “Phoenix” network.12. ‘Phoenix’ will not accept liability for anyequipment installed or quality of workperformed by any installer. Any agreementmade, even with regards the acceptanceof these ‘offers’, is between the “Claimant”and their installer, including any financialtransactions.13. The recommended minimum technicalspecification for a central heating install islisted on page 8 of the “Phoenix” January -April 2013 brochure.Oil Boiler Scrappage Scheme - £40014. “Claimants” installing a SEDBUK A rated highefficiency natural gas condensing boiler andfull controls upgrade, where appropriate, mayqualify for the Oil Boiler Scrappage Scheme.15. In these Conditions the “Offer” means the OilBoiler Scrappage Scheme 2013 whereby the“Claimant” will receive up to £400. The cashback will be paid against the gross price of thenatural gas central heating installation.16. To obtain the Oil Boiler Scrappage 2013 Offer:a. The “Claimants” “Phoenix” RegisteredInstaller, after completing the heatinginstallation must discount the final invoice byup to £400. Where the “Phoenix” RegisteredInstaller total invoice is less than £400 this willbe the amount paid.b. The “Phoenix” Registered Installer will thenrecover up to £400 direct from “Phoenix”.The owner of the “Qualifying Property” cannotclaim the cash back direct from “Phoenix”.c. The claim documentation must be receivedby ‘Phoenix’ within 63 calendar days (includingany public holidays) of the actual meter installdate. Claims received later than 63 days afterthe meter installation will not be processedunder any circumstances.17. This offer can be used with the ‘FreeConnection to a Natural Gas Meter’ offer butcannot be used in conjunction with any otheroffer made available by “Phoenix” or any otheragency (see 8c).Gas Appliance Offer - £40018. In these conditions the “Offer” means the ‘GasAppliance Offer’ where an appliance is eithera natural gas burning cooker, hob, gas fire ortumble drier. For the purpose of this offer anappliance is not a central heating boiler.19. To obtain the ‘Offer’:a. Where the Gas Safe Registered Installer andappliance purchase final invoices total lessthan £400 this will be the maximum amountclaimed.b. The “Claimant” must complete a customerclaim form which can be downloaded fromour website. Where a “Phoenix” RegisteredInstaller is engaged by the “Claimant” they canclaim the cash back on the “Claimant’s” behalf.Under this “offer” the installer has to be Gas

Safe Registered but not necessarily “Phoenix”Registered.c. The claim documentation must be receivedby ‘Phoenix’ within 63 calendar days (includingany public holidays) of the actual meter installdate. Claims received later than 63 days afterthe meter installation will not be processedunder any circumstances.20. This offer can be used with the ‘FreeConnection to a Natural Gas Meter’ offer butcannot be used in conjunction with any otheroffer made available by “Phoenix” or any otheragency (see 8c).Boiler Replacement AllowanceAdditional Cashback21. “Applicants” who have taken advantage ofthe NI Executive funded Boiler ReplacementAllowance can claim a £200 additionalpayment from “Phoenix” but no other cashback incentive offer under the January - April2013 Schemes.22. To obtain the Support Payment “Claimants”must:a. Within 100 calendar days (including publicholidays) of the actual meter install date the“Claimant” must complete and submit, toPhoenix”, the ‘Customer Claim Form’ from theback of the January - April 2013 brochure orfrom our website.b. When submitting the claim the “Claimant”must provide a receipted copy of the finalGas Safe Registered installer’s invoice for thenatural gas heating installation. This invoicemust show the full allowance granted by theNI Executive funded ‘Boiler ReplacementAllowance’ and include the make and model ofthe SEDBUK ‘A’ rated boiler installed.c. The Gas Safe Registered Installer may notclaim the Support Payment on the “Claimants”behalf.23. This offer can be used with the ‘FreeConnection to a Natural Gas Meter’ offer butcannot be used in conjunction with any otheroffer made available by “Phoenix”.Flexible Finance OptionTerms & Conditions24. The ‘Flexible Finance Option’ is only availablefor “Claimants” installing natural gas centralheating who take advantage of the ‘Oil BoilerScrappage 2013 offer’. It is not available to“Claimants” taking the NI Executive fundedBoiler Replacement Allowance or GasAppliance Offer.25. The ‘Flexible Finance Option’ must beagreed with an installer who is registered with‘Shermin Finance’ to offer the ‘Flexible FinanceOption’26. The ‘Flexible Finance Option’ is available topersons aged 18 and over subject to status. Afull credit check will be undertaken. No depositrequired.27. Typical Example. Cash Price £2,000, nodeposit; pay 60 monthly repayments of£48.53. Total amount payable £2911.80(includes £95 documentation fee). Typical17.1% APR.28. Written quotations on request. Finance subjectto status. Terms and Conditions apply.Clydesdale Financial Services LimitedTrading as Barclays Partner FinancePO Box 2501CardiffCF23 0FP .29. Agreement is between Clydesdale FinancialServices Ltd and the “Claimant”. “Phoenix”accepts no liability for non-payment by thecustomer. The ‘Flexible Finance Scheme’ isapplicable only to costs relating directly to thecentral heating installation.Contacting Phoenix Natural Gas.If you require further information on any of theschemes detailed in this booklet please telephone08454 555555*. Our office hours are Mondayto Thursday 08:30 to 19:00 and Fridays 08:30to 16:30. Alternatively visit our website www.phoenixnaturalgas.com*Calls may be recorded or monitored. Calls costfrom 3p per minute from a BT landline. Calls fromother phone networks may vary.Copyright Notice:© Phoenix Natural Gas Ltd 2013 - all rightsreserved.Material published in this document is thecopyright of Phoenix Natural Gas Ltd and may notbe reproduced without permission.13

! ! !How to claimBoiler Replacement Allowance Additional£200 Cashback1. Please ensure you read carefully the Terms & Conditions associatedwith the £200 cashback offer.2. To qualify, you must contact Phoenix Natural Gas between January 1st2013 and April 30th 2013 to request a connection to the natural gasnetwork. Your central heating installation and cashback claim must becompleted within 180 days of your meter installation.3. Your installer completes the installation and you claim your Cashbackfrom Phoenix Natural Gas. (Full instructions can be found in the Termsand Conditions for your chosen offer from page 12 of this booklet).4. The company who carries out your installation must be registered withGas Safe. For a full list of Gas Safe registered installers please visitwww.gassaferegister.co.uk.Boiler manufacturers supporting Phoenix rewardsAll offers applicable to SEDBUK A rated boilers only from thefollowing manufacturers:• Baxi• Glow-worm• Ideal• Vaillant• Vokera• Worcester14

! ! !Customer Claim FormBoiler Replacement Additional CashbackCustomer Claim Form DetailsImportant: No cashback will be authorised unless all details on this form are completed and a copyof the Installer’s Invoice is attached. Please ask your installer to assist you.Cashback Amount^Installer DetailsInstaller Name:Gas Safe Registration NumberPersonal DetailsTitle:(e.g Mr/Mrs/Ms)ConnectionAddress:First Name:Surname:Postcode: Home Tel: Mobile:Email:Conversion DetailsType of conversion (please tick as appropriate) Oil/LPG Economy 7 Solid FuelBoiler MakeBoiler ModelDeclarationSign below to confirm that the terms and conditions have been read and the heating system orappliance has been installed according to the guidelines provided. Please state the exact details towhom the cheque is to be made payable to:Customer’s SignatureDatePrint NameInstaller’s SignatureDateInstaller’s NameThis form must be signed by customer and installerIf further information is required please contact us on 08454 55 55 55*Office Use SMP Number Date* Calls cost from 3p per minute from a BT landline. Calls from other networks may vary. Calls may be recorded or monitored.^Please ensure you have fully read the Terms and Conditions associated with the Boiler Replacement Allowance Support Payment on page 12.15

197 Airport Road West, Belfast, BT3 9ED