New Work Order - Orgatec

18New Work orderCommunicationservices of theknowledge worker(amount of time in percent). Knowledge workershave to handle amultitude of communicativetasks. Averagetime per week spent onthe following tasks:+++ 28 % writing andreading e-mail,+++ 19% searchingfor and collectinginformation,+++ 14% coordinatingwork withcollaborators,+++ 39% carryingout their coreresponsibilities.(McKinsey 2012b)Transparent information will become a keyfactor in the knowledge society of tomorrowTransparent processes, data and facts will prevent redundant work, ensure comparability, and makeconnections more clearly recognisable. The increased need to base decisions on hard facts, figuresand data has led to a demand for dynamic and transparent processes that use social software to visualisecommunication and make it possible to trace projects processes and thus make collaborationmore efficient.A recent survey conducted by McKinsey found that knowledge workers spend 61% of theirtime on writing e-mails, searching for information and communicating with co-workers, and thatthey can only carry out their core responsibilities in the remaining 39% of their time. In the future,access to technical infrastructure, work materials and colleagues will be a given.The duration of processing will become moreimportant than where it takes placeThis increasingly flexible work culture and its drive toward efficiency are making the transparencyof information and performance very important for companies. And companies aiming to achievegreater efficiency and transparent information will have to utilize collaborative social media toolssuch as microblogging and activity streams, which label different steps of the work process withshort chronological messages so that all co-workers and partners can follow the process. Productivityassessments indicate that socially connected knowledge workers can save up to 25% of theirtime—and spare their nerves.NEW WORK ORDERimplies a revolutionin our understandingof workand our workplacebehaviour.TIME SAVINGS DUE TO THE USE OF SOCIAL TECHNOLOGIES,USING THE EXAMPLE OF AN AVERAGE WORKING WEEKKnowledge workers’activitiesTime traditionallyneededTime saved by useof social technologyProductivityincreaseWriting and readinge-mails28% 7.0–8.0% 25–30%Searching for andcollecting informationInternal communicationand collaborationFunction-specifictasks19% 5.5–6.5% 30–35%14% 3.5–5.0% 25–35%39% 4.0–6.0% 10–15%Time savingsIncreased productivitywith social softwareAmount of time inper cent(McKinsey 2012b)TotalSource: McKinsey 2012b Graphic: Trendbüro100% 20–25% 20–25%According to McKinsey,the implementation ofsocial software will enablecompanies to increasetheir knowledgeworkers’ productivity by20 to 25%.