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Faces Behind the PhonesHarry NursePresidentJan NurseZabel Zone EditorTheo Terry, R.S.VP Government RelationsBecky PageVP Business ServicesAmy SparksAccounts ReceivableLesley JenkinsCredit & CollectionsBill RawlinsEnvironmentalSpecialistWes Combs, R.S.Advanced TreatmentSystems ManagerBrian Borders, R.S.VP MarketingTom PettyP.G., R.E.H.S.EnvironmentalSpecialistJoe MattinglyAccount ManagerAnn HinesAccount ManagerLarry NurseAccount ManagerVanessa CoxAccount ManagerLinda EllsworthProduction AssistantGary EllsworthRoto-MoldProduction ManagerWilliam SchneiderV.P. OperationsTom JenkinsMedia Services Manager32
Loyalty,Thenameof theGameLoyalty - a quality,state, or instance ofbeing loyal; faithfulnessor faithful adherenceBy Vanessa Cox to...Being a fairly newemployee here at Zabel(only 15 months) I am constantly amazed byZabel's loyalty to our customers. Most companiesI've had the experience of being associated withhave only been interested in doing the leastamount necessary to get a customer's business.Notice that I said, "get", not "keep" a customer'sbusiness. How do we, at Zabel, keep ourcustomers in this increasingly competitive onsitemarket? Loyalty. Zabel is loyal to ourcustomers, to our industry, and to ourenvironment; in turn, we receive loyalty fromthose we serve.To say Zabel is loyal is one thing, but forthose of you who haven't called and placed yourfirst order with us, you're probably wonderingif I can back that statement up. You bet I can.Let's start with product development. There isno better way to let people know you want tomake them happy than to give them productsthat help their business. Zabel is constantlycoming out with new or improved products thathelp to advance the onsite industry. How dowe know what you need? We listen! Whenyou call in and are talking to your accountmanager, we are paying attention. If you thinkthere is something that we can do to improveour products or something you'd like to seemade available, let us know, we'll take it to thedrawing board and see what happens.Another way Zabel shows its loyalty is qualityproducts. From the very first Zabel filter producedin 1959, we have been committed to producingproducts of the highest quality. Not only dowe produce the best products, but we also backthem up with the best warranty available. Byproviding quality products, we believe that ourcustomers will continue to come back time andagain because they know we'll stand behind ourproducts and continue to give them the bestservice available.Take care of those that take care of you. Ifyou aren't happy, then we're not happy. A partof being successful in the on-site industry isknowing how to takecare of your customers.Let's face it, people inour industry haveoptions. There are othercompanies that mayprovide a product that isa little cheaper, one thatlooks pretty in a picture,or one that makes falsepromises; but it's thequality of Zabel'sproducts, people, andideals that keep ourcustomers coming back.Take care ofthose that takecare of you. Ifyou aren’thappy, thenwe’re nothappy.33
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Page 37 and 38: By Harry L. NurseWhy do environment
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Page 41 and 42: TMFilter plates in clear zone1. How
Page 44: Introducing the Zabel 8” filter.

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