Information Book for Disabled Prisoners - Inside Time
Information Book for Disabled Prisoners - Inside Time
Information Book for Disabled Prisoners - Inside Time
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Making a Request or Complaint<br />
How can you ask <strong>for</strong> something in prison,<br />
or complain about your treatment?<br />
If you wish to ask <strong>for</strong> something, or are<br />
unhappy with your treatment, you can make<br />
a request or complaint through the prison’s<br />
complaints system, details of which should<br />
have been given to you during induction. You<br />
can get more in<strong>for</strong>mation about making a<br />
request or complaint from the Wing Office,<br />
from where you can also get the <strong>for</strong>ms you<br />
need to use. <strong>In<strong>for</strong>mation</strong> leaflets about the<br />
process are also available in the<br />
establishment, and the system is covered in<br />
full in PSO 2510, ‘<strong>Prisoners</strong>’ Request and<br />
Complaints Procedures’ a copy of which is in<br />
the library.<br />
11<br />
Confidential Access<br />
If you want to complain about something which is particularly<br />
serious or sensitive you can use 'confidential access' to do so.<br />
You will need to explain on the <strong>for</strong>m why you wish to use<br />
confidential access. It is up to the person whose name is on<br />
the envelope how to deal with the problem you raise.
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