YEAR 11 - Broughton Hall High School

Director of LearningMr F LawellBUSINESS STUDIESYear 11In Year 11, pupils taking a business studies course will have two lessons per week.The outline of the two business courses in Year 11 are as follows:-Outline of theCourseGCSE Business StudiesIn Year 11, students will complete Unit 3 ofthe course which will consist of the followingtopics:Methods of productionRevenue, costs and break-evenSources of financeCash flow forecastingBusiness ethicsSocial costs and BenefitsGlobalisationGovernment and business activityOCR Level 2 National Awardin BusinessIn Y11 pupils will complete the third unitof this course.In unit 3 pupils will learn about differenttypes of customers and how goodcustomer service will help improve theperformance of a business. Pupils willalso learn about laws protecting consumersand where customers can getadvice and support. Pupils will haveto take part in a series of role plays,some of which will involve staff fromcustomer services at Tesco. Pupils willneed to demonstrate how they wouldhandle a customer complaint and willalso need to demonstrate their salesskillsPercentageweighting forexams andcourseworkUnit 1 (25%): Marketing and EnterpriseInternally assessed controlled assessmentUnit 2 (25%): Business and PeopleExternally assessed (unseen examination)Unit 3 (50%): Production, Finance andthe External Business EnvironmentExternally assessed (based on pre-releasedcase study)100% of assessment is by courseworkPupils need to complete 3 units of studyInvestigating BusinessCommunication in BusinessKeeping Customers HappyExtra curricular support: Catch up sessions are provided after school for pupils who are behind withportfolio work or having difficulties with class or homework. There is an open-door policy within the businessstudies department and pupils are encouraged to come and speak with staff either before school, duringthe lunch hour or after school. As the GCSE exams approach, revision sessions will be held for pupils.Websites to visit: Pupils taking the GCSE course have access to a range of revision material via MoodleA few additional websites that pupils can use to help revise are:Bized:www.bized.ac.uk GCSE Bitesize:http://www.bbc.co.uk/schools/gcsebitesize/business/Business Online: http://www.businessstudiesonline.com/17