<strong>GAC</strong> FACESQ & A:Bill Hill, Group Vice President- CommercialReflections on a 25-year contribution to the upward march ofthe <strong>GAC</strong> GroupBorn:20 April 1960 in Manchester, UK.Before <strong>GAC</strong>:Worked for International Express Co.Ltd. from 1976 to 1979, then RHFreight Group from 1979 to 1984.Joined <strong>GAC</strong>:Joined as Sales Manager for <strong>GAC</strong>Kuwait in 1984. Served from 1988 to1995 as Marketing Manager for <strong>GAC</strong>Forwarding Dubai, then as RegionalLogistics Manager for Asia (1995-2002),and Group Vice President Logistics(2002-2009), before being appointedGroup Vice President Commercial in2010.your career? And the scariest?Funniest: A customer once resigned in themiddle of a sales call in Kuwait. Though notfunny at the time, upon reflection it was alittle like being in a Monty Python sketch.Scariest: I was once caught up in a broaddaylight ‘hold-up’ in Down Town Karachi,Jesse James style with a gun held to myhead. Fortunately, I had no possessions onme and the matter passed without furtherincident but it shows how vulnerable weall are.What are the five most importantmilestones that have shaped yourcareer?• Getting my first job at my first interview,aged 16 years.• Studying seven years at night school,to pass my Forwarding & Marketingexaminations.• Getting my first job with <strong>GAC</strong>, afterinitially being told I was too young.• Being given the empowerment andGroup support to develop the logisticsbusiness in Asia, almost from scratch.18 <strong>GAC</strong> WORLD | JULY 2010• Being appointed a member of the <strong>GAC</strong>Group’s Main Board.What would you say has been yourmost significant contribution to <strong>GAC</strong>thus far?Being part of a team that has helpeddevelop the logistics business within <strong>GAC</strong>from a small local/regional Middle Eastenterprise to a truly global player.What is the funniest thing that’s everhappened to you during the course ofWhen you consider your 25 years with<strong>GAC</strong> and the global logistics industry,what have been the major shifts in thebusiness?The world is now much smaller, figuratively.Communications and E-Commerce havechanged forever the way business is done.Transparency is the key word for thefuture.You drove <strong>GAC</strong>’s foray into sportssponsorship since 2004. What has sportsgot to do with business?The initial plan was to build <strong>GAC</strong>’s brandusing sports as the platform. However,as we got more involved, we found that
<strong>GAC</strong> WRAPsports offered many logistics opportunities,so the branding and business went handin-hand.As we have experienced throughour relationships with Formula One racingteams, we need to learn from their workethics:- the meticulous planning, carefulcoordination, clinical efficiency with nomargin for error, enthusiastic people, thebest possible equipment and the will toWIN. We must want to be the best tosucceed in our business.What are the most meaningful lessonsyou’ve learnt from your decades inbusiness?Honesty with colleagues, honesty withcustomers, honesty with suppliers. It’s notalways easy, but life is simpler if you onlyhave to remember the truth.You are heading <strong>GAC</strong>’s new CommercialUnit. What are your priorities? Whatchallenges do you foresee? What valuedo you think the Commercial team canbring to the rest of <strong>GAC</strong>?The priorities are to bring together ourSales, Marketing and IT capabilities. TheCommercial Team should be at the ‘sharpend’ of our business, cutting a smooth pathfor the operational and financial experts tomake their jobs easier. We must act as theradar.What must <strong>GAC</strong> do better to continueto build and grow?We must maintain our company valuesand, at the same time, create a successfulenvironment for our staff, customers andsuppliers.To what extent do you think <strong>GAC</strong>’sintegrated services have served theGroup and its customers?So far, we have done well, but we have muchmore to do and create in the future as weidentify more areas where we can integrateour service offerings to customers.In business, does size matter? And, ifso, why?Yes and no. Yes, as a certain volume ofbusiness does bring economies of scalewhich are necessary to be competitive.And no, as we can never believe that ‘onesize fits all’ – we are <strong>GAC</strong> and our cultureis to look after all our customers, big andsmall.What do you see on the horizon for theglobal Logistics industry?Infinite growth, as logistics expands toencompass all services up and down thesupply chain.Woolly hats forwinter sailorsAs the maritime world marks the Yearof the Seafarer, <strong>GAC</strong> is working withthe international maritime welfarecharity, the Sailors’ Society to deliver20,000 donated woolly hats to sailorsworldwide.The Sailors’ Society is part ofthe worldwide support network thatseeks to safeguard the welfare of sailors.Every year, the Society receives woollyhats knitted bycaring volunteers.This year, theywill be sent– free of charge– to seafarers atMoves &Appointments<strong>GAC</strong> DubaiMike CamaraCompany Sales ManagerPreviously:Sales & Customer Service Manager,Freight Service.<strong>GAC</strong> Norway - OsloCapt Bjørn KongslieMarine AdvisorPreviously:Master of many vessel typesincluding tankers, bulk carriers,support vessels and tugs.<strong>GAC</strong> Corporate Communications, SingaporeNikki TaylorCorporate CommunicationsManagerPreviously:Senior Communications Executive.Corporate Communications, HoustonMagen SingletonCommunications Executive,AmericasPreviously:Marketing Director for a localarchitecture firm.locations as far flung as Brazil and Russia,courtesy of <strong>GAC</strong>’s global distributionnetwork.Strategic support“Many <strong>GAC</strong> managers started their workinglives at sea, so we appreciate the essentialrole that sailors play in our industry andunderstand the challenges they face,” says<strong>GAC</strong> Group President Lars Säfverström.“We have been supporting the Sailors’Society for some years, participating infundraising events and making Christmasdonations. Now, as we welcome the Yearof the Seafarer, this new partnership takesthat support a step further.”<strong>GAC</strong> JapanYuichi AdachiMarketing Manager, ShippingPreviously:Manager, Marine & Crane Division,ABB K.K. Japan.<strong>GAC</strong> QatarRavindu Rodrigo- Commercial Manager forLogistics & Shipping ServicesPreviously:Manager, Freight Services &Claims.Corporate Communications, DubaiSalman SiddiquiCommunications Executive, <strong>GAC</strong>SolutionsPreviously:Assistant Manager for CorporateCommunications for a globallogistics firm in Pakistan.LOOKING FOR CONTACT DETAILS?Many <strong>GAC</strong> staff are listed in the directorysection of the <strong>GAC</strong> website: www.gacworld.comJust type in the surname of the person you arelooking for in the Name Search field in the“Directory” section of the site.JULY 2010 | <strong>GAC</strong> WORLD 19