NOVEMBER 2010 - Association of Marina Industries

1NOVEMBER 2010ADVOCATEIn this issue:• Ethanol Myths ... page 6• Pumped Up About Free Service ... page 11• News from Washington ... page 23

Welcome to the November issueMarina Study Tour Offers InvaluableTrainingParticipants call it a “huge opportunity”Twenty one marina industry professionals participated in the2010 SoutheastFlorida MarinaStudy Tour, October27–28, 2010.The two-daytraining includedprivate, exclusivetours of sevenmarinas and gaveattendees an indepthlook atthe operations ofthese facilities. Each day concluded with a SWOT (strengths,weaknesses, opportunities, and threats) analysis where participantslearned from each other by discussing the marinas theyvisited and pointing out positive and negative attributes as wellas their unique sales points.“The Marina Study Tour was a huge opportunity,” FredDonovan of Rod N Reel, Inc. said, “The operators of thehost marinas were totally open, sharing the inner workingsof their businesses. The end-of-day classroom and SWOTanalysis was the most valuable aspect of the tour becauseit compelled me to scrutinize the Strengths, Weaknesses,Opportunities, and Threats of my business.”Seeing behind the scenesat a number of marinasalso provided attendeeswith useful and practicalbusiness ideas to takeback to their own facilities.The tour’s host, TimTimpson, CMM, offeredcreative solutionsto common problems while teaching attendees what issuesand opportunities to look for. Participants can now objectivelyanalyze their own businesses to determine their strengths andweaknesses so success and growth are imminent.The training also presented participants with a one-of-a-kindnetworking experience as the group spent two full days workingand socializing together. “The Study Tour allowed me to create2a number of valuableprofessional relationshipswith other attendeesand the staffat the marinas visited,”David Coyle of TridentBuilding Systemsstated. “The numberof attendees made itmanageable to get toknow everyone and learn what each is interested in. The groupwas small enough to develop real, long-term relationships butlarge enough for diversified ideas and suggestions. It was justthe right size and the right amount of time.”The Study Tour has become an invaluable experiencethanks to hands-on education and convenient, meaningfulnetworking. The next Southeast Florida Marina Study Touris scheduled for October 26–27, 2010. For more informationvisit www.marinaassociation.org.2010 ADA StandardsThe new 2010 ADA Standards recently adopted by the Departmentof Justice are now available. You can access themon AMI’s website under Government and then CurrentIssues http://www.marinaassociation.org/current-issues.This edition, like the HTML version posted on the AccessBoard’s website previously, notes supplementary design requirementsincluded in the DOJ’s updated ADA regulations.For more information on ADA you can also visit the AccessBoard website www.access-board.gov/ada/index.htm.Marinalife Introduces iPhone ApplicationMarinalife recently introduced a new iPhone application givingcruisers, marine enthusiasts, and travelers instant accessto up-to-date listings for marinas and services and links to thecompany’s online reservation service. The app was introducedjust before the Ft. Lauderdale International Boat Show andMarinalife has seen thousands of downloads already.The Marinalife app is a free download built by the company’spartner EarthNC and the application provides iPhone MarineChart and iPad Marine Charts as one universal app. Users caneasily access the largest database of marina and marine travelrelated information through this app. The data is searchablewithin the app, cacheable for offline use, and overlaid on theMarinalife Introduce iPhone... Continued on Page 3

Industry NewsMarinalife Introduce iPhone... Continued from Page 2NOAA charts and Google satellite maps. In addition, featuredadvertisers are identified in different colors on the maps withinthe app which provides these premium marina memberswith even greater visibility to the active cruising community.“The app has generated immediate positive response fromthe industry and from consumers. We are a web-basedcompany so taking advantage of the most current technologyis critical to having a great product as well as great customerservice,” says Joy McPeters, CEO of Marinalife.Sunrise Harbor Marina CompletesDredging in Time for SeasonSource: SuperYachtTimes.comIn expectation of a brisk winter seasonal business, WEST-REC Marinas has announced the recent completion of itsmonth long dredging project at Sunrise Harbor Marina.More, the marina has upgraded electrical pedestals givingyachts additional 208 and 480 3-Phase power. Theseenhancements to the already well established facility addconsiderable megayacht capabilities to existing marinaamenities and accommodations.With an 8.5’ minimum depth at mean low tide throughout innerslips to 10’ at exterior slips on Dock A, Sunrise Harbor Marina’sdredging investment adds significantly to Fort Lauderdale areasuperyacht facilities. The marina also features an unparalleled850,000 square foot development, including uncompromisingfull-service capabilities and a luxurious residential communitycomprised of 368 rental apartments in two beautiful towers,two guest suites and 7,000 square feet of retail frontage.Marina amenities feature a controlled-access garage, 24-hour valet parking, concierge service, Club Room, climatecontrolledwine room, business center, health and fitnesscenter, spa, tennis courts, and two pools.The private 22-slip marina has 2,500 feet of parallel dockageaccommodating yachts up to 200’+ which is constructed ofconcrete floating docks. The facility is directly across theIntracoastal Bridge from beautiful Fort Lauderdale Beach,adjacent to the chic Galleria Mall, and within walking distanceto first class restaurants, shops, movies and parks.Marina Management ProfessionalsThird Party – Turn KeyMarina ManagementFull Service, All Accounting, Insurance PoolDesign & Development –Construction ManagementOur Client List Includes:Financial Institutions,Corporate Ownership,Family & Individual OwnershipMarinas International Management Division727-822-9173 Kirby@marinasintl.com11226 Indian TrailDallas, TX 752291110 3rd St. SouthSt. Petersburg, FL 337013WelcomeAboardTown of BristolBristol, RIBR MarinasRio de Janeiro, BrasilSt. Georges Boatyard LtdSt. Georges, BermudaRickenbacker Marina Inc.Key Biscayne, FL

5Conference CornerIMI Drystack ConferenceIMI’s Drystack Conference Deemed a Success—Overseventy-five marinaindustry professionalsattended the InternationalMarina Institute’sDrystack Conference,October 24–26,2010 in Fort Lauderdale,Florida. The conference featured eleven seminars focusedon dry storage projects, new technology, and updateson drystack development in other parts of the world. Theevent also included networking receptions and exhibitsfrom companies who offer products and services to marinaswith drystack facilities. IMI would like to thank BellinghamMarine for sponsoring the Drystack Conference.Next year IMI’s Fall Conference will be held October 23–25, 2011. Mark your calendar now and keep an eye out forfurther details!Seminar Content Online—Allseminar descriptions, speakernames, and speaker biographiesfor IMBC 2011 are now postedat www.marinaassociation.org/imbc/education/seminars. Visitthe site to view what topics will be covered and start thinkingabout which sessions you’d like to attend. In addition,a tentative agenda for the Clean Marina & Clean BoatingWorkshop is available at www.marinaassociation.org/imbc/education/pre-conference-programs. The Clean Marina &Clean Boating Workshop will take place on Wednesday,January 26, 2011 from 8:00am–4:30pm at the Greater FortLauderdale/Broward County Convention Center. Registrationfor the workshop is available at www.marinaassociation.org/imbc/registration.Over 20 New Companies Exhibiting at IMBC– As IMBC’sexhibit floor continues to grow each year, so do the numberof companies displaying their products and services. Forthe 2011 show, IMBC will have over twenty new companiesin booths, in addition to over 90 returning companies.To view a list of exhibitors to date, visit www.marinaassociation.org/imbc/exhibitors.Phone App to be Available in December— Get conferenceinformation, alerts, and updates in the palm of yourhand! For IMBC 2011, a new mobile phone application willbe available for download by mid December. The app willinclude the conference agenda, a list of exhibitors, hoteland local restaurant information, and more. Look for ourannouncement that the app is ready and directions for howto download the FREE app. The app is being developed andwill be powered by Beyond 2000 Software.International Marina &Boatyard ConferenceJanuary 26-28, 2010 · Fort Lauderdale Convention Center,Fort Lauderdale, FLSurvey Winner—Thank you to all who participated inAMI’s Marina Industry Trends Survey! We have receivedgreat data and are excited to compile and analyze it forthe seminar Marina Industry Update being presented atIMBC in January. As you know, everyone who filled outthe survey was entered into a drawing to win a free fullconference pass to IMBC. Congratulations to Jason Ryanof Signal Mountain Lodge in Moran, WY, the winner ofthis drawing. Join Jason at the conference by registering atwww.marinaassociation.org/imbc/registration.

6Technical AdviceFrom Bob AdrianceThree Myths About EthanolIn the five years since ethanol began to be widely used inthe United States, a lot has been written about its properties,the problems it has created, and how to best cope withits possible effects. Some of the advice has been based onscience and some on hearsay.Seaworthy talked to two engineers who have over 75 yearsof combined experience working with gasoline: Jim Simnick,technical advisor at BP Global Fuels Technology andLew Gibbs, a senior engineering consultant and a ChevronFellow. Seaworthy asked three questions about popular“myths” that could affect how people deal with ethanolenhancedgasoline. Their answers are summarized below.***********Question: Does ethanol-enhanced gasoline (E-10) lose octanemuch faster than regular gasoline?less gasoline in the tank means there will be less ethanolto absorb the condensation. It’s interesting to note that inareas of the Midwest that have been dealing with E-10 forover a decade, topping off tanks is common practice. (Asan alternative, completely emptying the tank would eliminateany chance of phase separation.)If phase separation occurs, the highly corrosive ethanol/watermixture will settle to the bottom of the tank and remainthere even after fresh fuel is added in the spring. The onlyway to remedy the problem would then be to drain the tankand add fresh gasoline. The best way to avoid phase separationover the winter (aside from completely draining thetank, which isn’t practical) is to leave the tank full (95-percentfull to allow for expansion) so that there is less moist airin the tank, less space for condensation to collect, and moregasoline to absorb whatever moisture does accumulate.This is an especially important question because many mechanicsbelieve that octane loss during winter storage couldbe great enough to damage an engine when it is run in thespring. These same mechanics will often recommend leavingthe tank almost empty so that fresh gasoline can beadded in the spring to raise depleted octane levels.Answer: While all gasoline loses octane as it ages, ethanol-enhancedgasoline loses octane at about the same rate as regulargasoline. Both Gibbs and Simnick said that the loss of octaneover the winter would not be sufficient to damage an engine.Note, however, to keep any gasoline, including E10, as fresh aspossible, they said it’s good practice to always add an antioxidantwhenever the boat will be idle for long periods.The recommendation to leave a tank mostly empty is badadvice because it could significantly increase the amountof water that gets into the tank. (When enough moisture isattracted through the vent, the ethanol will separate fromthe gasoline.)Leaving a tank mostly empty does three things to increasethe chances of phase separation: 1. It increases the volumeof open space in the tank (its “lung capacity”) so it can“breathe in” moist air. 2. An almost empty tank leaves morespace on tank walls for condensation to form. 3. Leaving

7Question: Since E-10 attracts water, is it important to installa water separator to prevent the water reaching the engine?Answer: Unlike regular gasoline, which can absorb almostno moisture, E-10 can hold up to ½ percent of water by volume,and the water molecules will dissolve in the fuel. Thesolubilized water will bypass the water separator and burnharmlessly through the engine. Only if phase separationwere to occur would a water separator do its job, but bythen the fuel itself would be the problem. Phase-separatedgasoline consists of a water/ethanol mixture on the bottomof the tank and reduced-octane gasoline floating at the top,either of which will damage your engine.Note, however, that a fuel filter (10-micron) is essential tokeep gunk from reaching your engine. Ethanol is a solventthat dissolves resins, rust and dirt that have accumulatedon older tank walls. Especially when you first make thetransition to E-10, it is important to carry spare filters anda galvanized bucket to store used filters prior to disposal.Even in new engines and tanks, E-10 will sometimes forma mysterious gooey substance that will also clog filters.Richard Kolb, the manager of Emissions and Regulationsfor Volvo Penta, believes the goo is caused by water mixingwith one or more of the 108 approved compounds that canbe used in gasoline. These compounds vary among suppliers,so one solution is to change to a different brand ofgasoline. Another is to use carburetor cleaner, which hesays has sometimes remedied the problem.Question: Are there additives that will prevent phase separation?Answer: Both Gibbs and Simnick said that the additivesthat eliminate water may work incrementally to protectagainst phase separation, but as Jim Simnick said there isno additive that will stand up to a good slug of water.Curiously, if E-15 were to be allowed, it would be less proneto phase separation than E-10 since the additional alcoholwould absorb more water. That’s the good news. But—thebad news--adding more ethanol raises other issues withmaterials compatibility: elastomers, plastics and metalsmay be affected because alcohol is more corrosive thangasoline and engines have only been tested with E-10. Also,adding oxygen in the fuel may cause the engine to run hotter,especially if a computer does not control combustion.***********Bob Adriance is editor of Seaworthy, the BoatU.S. DamageAvoidance publication that is based on real insuranceclaims. Bob is also the Author of Seaworthy, EssentialLessons from BoatU.S. 20-Year Case File of ThingsGone Wrong published by McGraw-Hill/InternationalMarine.GOINGGREENThis month’s feature: Protect WaterwaysThis month’s tip brought to you by Elizabeth LaPorte atMI Sea Grant http://www.miseagrant.umich.edu• Restrict all maintenance to designated areas, ideally100 feet or more from water, to contain or eliminatepollutants—no debris should be allowed to enterany waterways.• Contaminants from hull maintenance are moreeasily contained on land.• Maintenance areas should be paved and shelteredfrom rain to prevent debris from entering waterwaysfrom runoff.• Post signs, such as “Maintenance Area for Stripping,Fiberglass Repair, and Spray Painting.”• If a hard surface maintenance area is not practical,perform maintenance work over tarps or filter fabricto collect paint chips and other debris. Filter fabricallows water to pass through, unlike plastic.• Post fliers with maintenance guidelines for boatowners and contractors throughout the boatyard,such as “Use plant-based solvents and green cleaningproducts.”• Use drip pans when handling any type of liquid, and useseparate drip pans for each fluid to avoid mixing.• Use funnels to transfer all fluids, particularlypetroleum-based strippers and solvents.• Allow solids in used strippers and thinners to settle,making solvents reusable.• Use only one cleaning solvent to simplify disposal.• Use only the minimal amount of solvent needed.Lew Gibbs says the best way to prevent phase separation inE-10 is to “keep it dry, keep it dry, keep it dry.” That meanskeeping the tank filled to prevent condensation.Pour solvent into a small container for smaller jobs.

Clean Marina &Environmental NewsEPA Gives Sea Grant $1.5 million forGreat LakesThe federal government has awarded $1.5 million to theMichigan Sea Grant program for two Great Lakes cleanupprojects.One project will build underwater reefs to improve habitatin the St. Clair River for native fish such as whitefish, walleyeand sturgeon.The other will encourage boaters and marinas to reducepollution. It will help develop standards for marinas thatwant to be designated as clean operators.Michigan Sea Grant involves scientists from the Universityof Michigan and Michigan State University.The grant from the Environmental Protection Agency is partof the Great Lakes Restoration Initiative, a $5 billion plan toreduce pollution in the lakes and fight invasive species.We Are All Feeling the Effectsof a Suffering EconomyAs gas prices continue toincrease the profit marginsat the fuel dock are less. As acountry, marina fuel usage is down 40% from what ithas been in year’s past.The Good News?Transaction Solutions can help you INCREASE YOURPROFIT MARGIN through Guaranteed Savings onyour monthly credit card processing fees!Fax a recent month’s processing statement in todayand a Transaction Solutions/AMI Representative willprovide you with a detailed comparative analysis.For more details contact us at 850-934-3030 or viaemail at ami@tspay.comGuaranteed Savings, Guaranteed ResultsVisit us Online at www.TSPay.com8Local Marinas Help Keep Waters CleanSource: Cape May County Herald.comTwo local marinas are certified for using best managementpractices to protect the state’s marine resources and anotherhas pledged to join them.Last month, the state Department of Environmental Protection(DEP) and the New Jersey Sea Grant Consortiumannounced that there were 40 marinas in the Garden Statethat were designated as Clean Marinas.“Launched just five years ago, the Clean Marina programis an environmental success story,” DEP CommissionerBob Martin said in a release. “The program now reachesinto virtually every corner of the state, from the AtlanticHighlands to Cape May, and is a great example of a publicprivatepartnership that fosters environmental stewardship.I strongly urge all operators of marinas, yacht clubsand other boating facilities across the state to learn aboutthe program and to begin working toward the same goal ofprotecting our coastal resources.”The DEP and the Sea Grant Consortium, an affiliation ofcoastal advocacy groups, have teamed up since 2005 to spurmarinas to adopt programs to protect the environment.Each marina is evaluated for launching any of a numberof voluntary best management practices it undertakes toprotect the environment.Locally, two Wildwood-area marinas are certified — SchoonerIsland Marina, 5100 Lake Road, and Pier 47 Marina,3001 Wildwood Blvd.“These marinas have really gone above and beyond thecall of duty to earn the Clean Marina designation,” saidthe consortium’s Michael Danko. “We’re urging boatersthroughout the state to be good stewards of New Jersey’smarine and coastal environments by patronizing marinasthat have taken steps to protect this invaluable resource.”The practices that marinas like Schooner Island and Pier47 are following include installation of systems to collectwashing water, recycling boat storage shrink wrap, devel-Clean Marina & Environmental News Continued on Page 5

From Our Affinity Partner,Wells Fargo CommercialBanking GroupDear Members,As we begin the new year, it’s timeto have your insurance/risk managementprogram reviewed byour endorsed insurance partnersat Wells Fargo Insurance Services(WFIS). WFIS is offering your company an insurance/riskmanagement program review (business insurance/employeebenefit plans), as well as an introductionto the Commercial Banking Group of WellsFargo Bank.What does Commercial Banking offer customers?The Wells Fargo Commercial Banking Group, throughour Regional Commercial Banking Offices (RCBOs),leverages the full array of Wells Fargo’s products andservices to address the needs of middle-market businesses.• We offer our customers a variety of tailoredfinancing, including:• Working capital funding• Real estate financing• Equipment leasing and financing• Trade finance• Expansion and acquisition• International bankingThrough our partners across Wells Fargo, we also delivera comprehensive suite of treasury management,investment, international and insurance services forbusiness customers, along with investment and bankingservices for their principals and employees.Please contact your AMI Insurance Program Manager:John Chiazza, Sr. Sales ExecutiveWells Fargo Insurance Agency of Michigan, Inc.Commercial Department648 Monroe Ave, Suite 300Grand Rapids, MI 49503-1453616-336-0121 voice/616-234-1621 fax616-581-4402 mobile9Clean Marina & Environmental News Continued from Page 3oping environmental emergency response plans, postingsigns to educate marina users about environmental protection,implementing training for proper fueling, and takingsteps to prevent oil, antifreeze and other fluids from foulingthe water.Each marina receives a pennant and special seal indicatingits certification in the program.In addition to the 40 certified marinas, there are 40 othersthroughout the state that have pledged to identify opportunitiesand implement practices to control pollution,enhance the surrounding environment and encourageresponsible boating practices. They also pledge to pursuecertification as a New Jersey Clean Marina, according tothe release.Locally, Grassy Sound Marina, 13 North Wildwood Blvd.,has made that pledge.Certified marinas and those working toward certificationare eligible to apply for grants to help them achieve theirenvironmental objectives. The grants are made possible bya partnership between the Sea Grant Consortium and thestate Department of Transportation.For more information about the Program and to see theentire list of New Jersey’s Clean Marinas, visit www.njcleanmarina.org.Local Sites Among Those Certified,Recertified as N.C. Clean MarinasSource: Cape Fear Business NewsThree coastal marinas have been certified as North CarolinaClean Marinas, a designation given to marinas that gobeyond the state’s environmental regulations.The Joyner Marina in Carolina Beach, River Dunes Marinain Oriental, and Manteo Waterfront Marina earned the statusas North Carolina Clean Marinas.The Clean Marina program illustrates how marina operatorscan help safeguard the environment by using managementand operation techniques that exceed environmentalrequirements. To earn the certification, the marina’s ownersprepare spill prevention plans and conduct safety andemergency planning. Marina operators also control boatClean Marina & Environmental News Continued on Page 5

Clean Marina & Environmental News Continued from Page 3the U.S. Power Squadron, U.S. Coast Guard Auxiliary andN.C. Big Sweep. For more information, contact Pat Durrett,North Carolina’s Clean Marina coordinator, at (252)808-2808.Pumped Up About Free ServiceLake Wylie Pump Out Boat Hits theWaterSource: Lake Wylie PilotIt’s a dirty job, but somebody’s going to have a much easiertime doing it.On Monday afternoon, Capt. Donnie Brown with PumpOutUSA delivered a new $119,000 pump out boat to DuranColey, owner of Commodore Yacht Club, Lake Club Marinaand Tega Cay Marina. The new vessel replaces an older,smaller one and will improve service to all parts of LakeWylie.“He’s real excited about it, and he should be,” said Joe Stowe,executive director of the Lake Wylie Marine Commission.“In a fairly short time, he’s become a real mover and shakeralong the lake. A lot of people don’t want to be bothered.”The grant program pays up to 75 percent of the initial costof a boat like the one delivered to Coley, as well as ongoingcosts like gas and operation by staff. The money comesfrom state sales of items like boat fuel and fishing tackle.“The users of the resource are actually the ones paying forthe pump out,” Meister said.The vessel is required to service, in the case of the newboat, all South Carolina waters on Lake Wylie and chargeno more than $5 per pump out. Coley said the boat will gofurther still.“We actually do it free,” he said. “We actually cover thewhole lake.”The previous pump out boat held 350 gallons at a time, andwas 23 feet long. At 26 feet long, the new boat holds up to1,000 gallons. Which means Coley and his team can servicea marina with multiple houseboats at once rather thanneeding to make return trips.“Now we can probably get three or four boats at once,” hesaid.The boat launched at Tega Cay Marina Monday afternoon,but will be housed at Lake Club Marina. While he and hisstaff have been pumping out for eight years, Coley hopesthe new boat will improve service.When the marine commission named its first class of cleanmarinas earlier this year, Coley’s three made the list alongwith River Hills Marina, which is a certified South CarolinaClean Marina. The new pump out boat investment willadd convenience along the lake, said marine commissionchairman Smith “Smitty” Hanks, while keeping dischargesout of the water.“He’s done everything we’ve asked of him, and done it in atimely matter,” Hanks said.The new boat was paid for in part through a grant fromSouth Carolina Department of Natural Resources. Stateclean vessel coordinator Scott Meister said keeping thecontents from holding tanks of boats out of the water isimportant throughout the state, but especially on inlandlakes such as Wylie.“It’s especially important in these waters because they’re aclosed system,” he said. “You don’t have something to comein and flush them out several times a year.”11“You’d be amazed how much we pump,” he said. “It justmakes you wonder what it was like before this. There wasnowhere else for it all to go except the lake.”To find out about pump out services, call 803-548-7380.Two More Clean Marinas On The WestRiverTwo facilities on the West River have recently joined theranks of Maryland’s certified Clean Marinas. The GalesvilleHarbor Yacht Yard and the West River Yacht HarbourCondominium Association, including the West River FuelDock, worked simultaneously to meet the award criteriaand become certified Clean Marinas. The Maryland Departmentof Natural Resources (DNR) oversees the CleanMarina Initiative, which is a voluntary program that promotesand celebrates efforts of marinas, boatyards andyacht clubs to reduce their pollution.“We were really pleased to see these facilities working togetherto help protect the West River and, ultimately the Chesa-Clean Marina & Environmental News Continued on Page 5

12Clean Marina & Environmental News Continued from Page 3peake,” said Donna Morrow, DNR’s Clean Marina ProgramAdministrator. “Marinas and boatyards rely on healthy waterways,and these businesses opted to help theirs.”Using the Maryland Clean Marina guidebook and checklist,both facilities identified areas where they could improveand took steps to do so. Galesville Harbor Yacht Yardinstalled two rain barrels to collect water that would otherwiserun off the roof, across hot pavement, and directlyinto the West River. Instead, the water will cool off, andthen be used to water landscaping. The Yacht Yard recyclesshrink wrap, scrap metal, and used oil and batteries. Employeesalso filter the water used in washing boat bottomsbefore releasing it to the river.“We were a little late in getting to this but I’m glad we tookthe time to become a Clean Marina,” said Galesville HarborYacht Yard General Manager Charlie Duvall. “Our customershave been 100 percent supportive. Helping the health ofthe Bay is proving to also be good for business.”Staff from the West River Yacht Harbour CondominiumAssociation put special containment around the oil recyclingtank to prevent oil from getting into rain water andworked with slip owners on preventing illegal discharges.“This certification illustrates what we’ve always been about- protecting the West River and the Bay,” said MichelleWalker, business manager of the Yacht Harbour. “We’rehappy to be a part of the Clean Marina program.”The West River Fuel Dock is run with care to prevent spillsand monitor customers, and it maintains a spill responsekit. The marina also has a both a fixed and a portable pumpoutsystem to empty boat holding tanks.“Clean Marina practices for the fuel dock are the simple,smart things all of us should do to protect our waters,” saidScott Hewitt, owner of the West River Fuel Dock. “I encourageothers to join the program.”Marinas, boatyards, and yacht clubs of any size in Marylandare encouraged to participate in the program. Moreinformation and free program materials are available bycalling 410-260-8773 or visiting.What are guests saying about your WiFi?Plenty. WiFi is the #1 technology amenity in marinas. So youcan be sure that if your WiFi is not great, your guests will tellothers. As the oldest and largest wireless network provider in theindustry, TengoInternet offers comprehensive services that no otherprovider can match—like 24/7 network monitoring, dynamic guestbandwidth shaping, consumer liability protection, 24-hour, tollfreeguest support line, online branding, guest surveying, onlineguest communication and a VIP staff line to help your businesssucceed. Make sure your guests are saying the right things aboutyour WiFi—join the over 900 properties and 450,000 guests usingTengoInternet today.Solution begin at $595.00Call (512) 469-7660 today.2009/2010Supplierof the Year512.469.7660 | sales@tengointernet.com | www.tengointernet.com

Legislation &By Wendy LarimerOctober and November turned into the months of regulatoryactivity affecting or having the potential to affect ourindustry. Action Alerts were emailed to you on most matterswhere we asked for your help. At this writing no finalizationon anything has occurred but I wanted to remindyou of what AMI has been working on.First is ethanol. By now you are aware EPA has begun allowingthe sale of E15 to vehicles built in the year 2007 and later.Pumping E15 into marine engines is still not permitted, as EPAstudies have not shown that E15 is safe in such application. EPAis holding meetings and took comments on their idea to putsafety/warning labels on E15 dispensing pumps as the meansto help boaters avoid misfueling. The results of that idea havenot been determined yet, but NMMA and many other organizationshave come out strongly against such labeling sayingit doesn’t do enough. AMI agrees with this and is encouragingour members to educate their boaters on what fuel is safe. Thisis a time to market marinas as safe places to fuel since it is unlikelyE15 will be available at marine fuel docks.Next up is the proposal by the Department of Labor toamend the Longshore and Harbor Workers’ CompensationProgram such that nearly all marinas would now haveWith BoatU.S. Insurance,You’re Not Just A Number...BoatU.S. Member Bruce Fournier aboard“G’Day” on the Braden River in Florida.“So often in this day and age,customer service representativesare indifferent in their dealingswith clients over the phone. I wasextremely satisfied with the helpfuland courteous way my insuranceinquiry was handled and want tothank you for having people ofthis caliber available for yourinsurance customers.”—Bruce Fournier,Bradenton, FLYou’re Number One!At BoatU.S., you’ll find boating experts with the answers youneed when you call. Our knowledgeable Underwriters not onlyfind the perfect coverage for your boat and boating lifestyle,we’ll work with you to help find ways to save on your premium.And, as a Berkshire Hathaway company, you can be sureBoatU.S. will be here each and every time you need us.For a fast, free quote call 1-800-283-2883or apply online at BoatUS.comPolicies Subject to Limits and Exclusions13partnershipsto carry this costly insurance, on top of their state workmen’scompensation insurance. The amendments in effect say thatany marina that stores, repairs, or really even touches anycommercial vessel (including local sheriff boats, Sea Tow,state wildlife vessels, 6 pack charter boats etc.) will have tocarry Longshore for any employee that comes in contactwith these boats. Workmen’s comp has been successfullyprotecting marina employees and Longshore isn’t needed.AMI, with NMMA, met with several representatives from theDOL to educate them on marinas and boat manufacturers,and how their amendments could drive these industries outof business. The meeting went well, with DOL taking lots ofnotes, asking questions, and thanking us profusely for talkingto them. As so often is the case, draft rules were put into placewithout the rule makers really understanding the businessesthat will pay the price. This is why AMI works hard to keepon top of draft federal rules and why we act as a voice for theindustry with agencies that are not familiar with marinas. Wehope our arguments of why the draft rules are misguided wereheard and changes will be made. Stay tuned.In early October the rules on sulfur content in diesel fuelchanged for many states and with the change came newlabeling requirements for any pump dispensing diesel. Wesent out notice of this along with information on whereto buy labels. If you have not properly labeled your pumpyet, you face fines of up to $32,000 PER DAY. You can seethe labels you need by going to http://www.marinaassociation.org/current-issuesThe labels cost about $2 each whichseems a small price to pay to save you thousands.In a rare good news in the rulemaking front, at AMI’sdrystack conference we learned that those writing the NationalFire Protection Act are looking at standardizing firerequirements for drystacks. This would replace the mishmashof local fire codes that now mandate what fire protectionis needed, often far exceeding the need or beingcompletely unreasonable. Unfortunately to do such a studytakes money which the NFPA is currently lacking, but theyare seeking sponsors or donors and then will be looking forpeople in our industry to help shape the new rules.If you want more information on the above topics visit ourweb page and check out the current issues section underthe government tab at the top.

14International Marina & Boatyard ConferenceJanuary 26–28, 2011Fort Lauderdale Convention Center, Fort Lauderdale, FLPhone: (401) 682-7334 • Email: imbc@marinaassociation.org • Web: www.marinaassociation.org/imbcFACT SHEETAttendee FactsNumber of attendees: 800+Number of countries represented: 11Marinas represented: over 100Top 3 reported reasons to attend:1. Educational Sessions2. Networking3. Exhibit Hall and exposure tocutting edge technologyNumber of CMMs present in 2010: 60Exhibit Hall FactsNumber of hours the hall is open: 14Number of exclusive exhibit hours: 6.5Number of exhibitors: 125 in 2010Percentage of return exhibitors: 60%New Exhibitors: Over 30 newcompanies at IMBC 2010Floor plan square footage: 44,000Education FactsTotal number of seminars offered: 131 Keynote address4 General seminars8 Breakout seminarsEducation Time: over 600 minutesContact Hours available for CMMs: 10Additional education time and contacthours during the IMBC field trip: 4Number of annual member meetings: 21 AMI1 ABBRAFort Lauderdale Area FactsMiles of navigable inland waterways: 300Number of flights daily: over 700Number of direct flights daily: over 300Number of restaurants: over 4,000Average Hours of sunshine per year:3,000Average Temperature: 77 0Award winning Convention & VisitorsBureau

Around The WorldWork Begins on First Marina in LusailCitySource: Zawya, The PeninsulaMourjan Marinas IGY, the developer and manager of luxurymarinas and yachting lifestyle destinations, yesterdayannounced it has started construction work on the firstmarina within the Lusail City development in Doha.Located in the Marina District of the prestigious Lusaildevelopment, the marina will start operating after QatarNational Day in mid December with services and facilitiesthat will make it one of the premiere marina facilities inthe region.Mourjan Marinas IGY, who will undertake full responsibilityfor design, construction and operation of all marinas inthe Lusail City development, is now leasing berths at themarina and will develop 96 modern floating marina berthscatering for yachts of 10-40 metres in length.The marina will also include three on-water lounge areas,a shisha café, a juice bar and a family lounge area, uniqueintegrated misting technology with air condition in thewalkways during the summer season in addition to contemporaryshade structures on the marina.Your browser may not support display of this image. MatthewBate (pictured), Director of Operations for MourjanMarinas IGY, said: ‘’We are delighted to have started theconstruction of this marina which will combine elegantlydesigned facilities with world-class services to become oneof the region’s premiere berthing facilities.”The marina’s features will include underwater lighting,black and grey water ‘pump-out’ at the berths, a fuel servicestation, 24 hour security, a five-star concierge service,laundry service, a deck wash for all yachts and valet parking.In addition, the marina - designed as an eco-friendlyfacility - will also offer wi-fi services and a clubhouse.Situated along the coast just north of Doha, the Lusail Citydevelopment is set to become a thriving maritime hub,with a number of marinas serving the different segments,including private, business, and community marinas. Thismaster planned urban development will be home to a selfsustainingcommunity, comprising residential, commercial,retail, hospitality, resort, and entertainment venues.Bate added: “The marina is the first of multiple marinas tobe built in Lusail City and one of the region’s most excitingand ambitious projects.” He said the marina will set newbenchmarks for the yachting experience locally and internationallyand will be the place to be for yacht owners inQatar and beyond.“This marina has been designed with the needs of the localmarket in mind and nothing like this has been built before inthis region. As we expand our work on the Lusail City Marinadevelopment, we remain committed to providing the bestequipped berthing facilities throughout the region,” he said.Reedley Marina Expansion PlanSource: The CitizenReedley Marina could almost double in capacity after planswere submitted for a major extension.The 90-berth marina opened in 2008, becoming a big attractionfor narrowboats.Bosses said it had been such a success more capacity wasneeded, and now a ‘’second phase’ of the scheme has beenunveiled.It would see a new 76-berth marina built on vacant landnext to the current site on the Leeds Liverpool Canal.More than 40 new car parking spaces would also be added,as well as two new buildings, of 220 and 54 square metres.The plans have come from Jason Fyldes, the director of themarina in Barden Lane, on the Burnley and Pendle border,and have won the approval of British Waterways, thequango that controls the canal.A statement by Reedley Marina’s planning agent, BlackobasedCrosby and Co, said: “This application follows thesuccess of the existing marina and increased demand formoorings from visitors to the area.”15Around the World Continued on Page 5

Around the World Continued from Page 3The company said the low-lying buildings would be at canallevel and not have a negative impact on the views fromthe scene.The new development would be an ‘essential tourism andleisure facility’ which would be appropriate for the greenbelt location, it said.In his response to the proposals, Carl West, technical managerof British Waterways, said the landscaping included inthe scheme could enhance the appearance of the site.He judged it ‘acceptable’ so the proposals can now moveonto a more detailed design and construction phase.It will be considered by Pendle Council’s planning committeein the New Year.Reedley Marina is home to a number of waterside businessesoffering leisure trips and selling boats and equipment.These were badly hit by the recent forced closure of a 60-mile stretch of the Leeds Liverpool canal following droughtwarnings over the summer.UK & Egypt. Camper & NicholsonsMarinas Now Operating HurghadaMarinaSource: BYM Product and Industry NewsHurghada Marina, Egypt has a new Harbour Manager andsigned a ten year operations contract with Camper & NicholsonsMarinas.Camper & Nicholsons Marinas is delighted to extend itsmarina portfolio to include Hurghada Marina in Egypt andto announce the employment of William Bowman as themarina’s new Harbour Manager. This latest signing meansC&N now has a presence in the Red Sea to add to currentlocations in Malta, Italy, Turkey, Grenada, and Cyprus andSt Kitts (under construction).For Hurghada Marina, this association means being encompassedby the renowned Camper & Nicholsons Marinasbrand and its strong reputation in the marketplace.With C&N’s history dating back to 1782, Hurghada willbenefit greatly from the knowledge, experience and expertiseof the oldest name in yachting. A key aspect of the operationscontract will be to ensure the service and facilitylevels meet the very high standards expected from C&Ncustomers around the world.William Bowman joins C&N Marinas with over 15 yearsproject management experience in the marina industry. AsHarbour Manager, Bowman will manage the enhancementworks to be carried out imminently to align Hurghada Marinato C&N’s exacting standards. This includes constructionand fitting-out of new washrooms, laundry and Capitaineriewith relaxation areas.Hurghada Marina, with 200 berths capable of taking vesselsfrom 10m to 80m LOA, is situated inside HurghadaCity on the western coast of the Red Sea near the entranceto the Gulf of Suez. Since opening, the marina has had alarge impact on the city with its chic, waterfront bars andrestaurants and retail offering; providing visitors with afantastic, relaxing atmosphere for year round alfresco diningand shopping. In total, the development covers some120,000m2 and including 100 established retail outlets.Hurghada City has been a thriving maritime port for generationsand offers plenty of variety and sophistication.Only at Hurghada Marina can you enjoy the contemporaryRed Sea yachting scene, from the vibrant environment ofan authentic Egyptian city port.Hurghada Marina is owned by an experienced group ofEgyptian businessmen with 5 star hotel interests in the RedSea. General Manager of the holding company, Mr NamaziMekkawi, said „We are very pleased to be working withCamper & Nicholsons Marinas. We understand the importanceof a successful partnership with a marina operatorwith a brand and reputation such as theirs. C&N Marinashas a total dedication to maintaining superior standardsand service levels. While they work with the utmost professionalismand understanding of the international yachtingmarket, it is clear that they are sensitive to local culturesand traditions. We look forward to seeing the difference inour marina and the benefits to our customers.Camper & Nicholsons Marinas is excited about the new200 berth marina on the Red Sea, increasing berthing destinationsavailable to yachts of all sizes. Operations Director,James Beaver, regards Hurghada as a strong comple-16Around the World Continued on Page 5

17Around the World Continued from Page 3ment to the company’s network. “We are familiar withyacht owners demanding the highest service standards inthe marinas they visit” he said. “What we are now seeingis that marina owners and investors are also seekingsimilarly high levels of professionalism in marina management.We are delighted to be working with HurghadaMarinas shareholders to satisfy the demands of both investorsand customers.”Marina to Offer World Class Facilities forFishosSource: Fishing WorldThe first stage – a state-of-the-art dry stack facility – of themuch-anticipated Shoalhaven City Marina is expected tobe operational in the first half of 2011, providing local andvisiting anglers with a convenient base from which to accessfish-rich reefs such as the famous Sir Joseph YoungBanks, which lie just 10nm from the marina precinct.Located near Nowra, just 150km south of Sydney, on theedge of Berrys Canal – which links the Shoalhaven andCrookhaven rivers to create a navigable passage to the TasmanSea – Shoalhaven City Marina is the first developmentof its kind on the NSW South Coast.When fully developed, the facility will provide a 200+ berthmodern floating pontoon marina, a 240+ berth dry stackfacility, an up-market clubhouse and a full suite of industrialmarine support services – including facilities for boatbuilders and manufacturers of other marine products.Fully funded and with the first council DA approval alreadyin place, Shoalhaven City Marina is one of very fewfreehold marina developments in NSW. Owned by AlburyHoldings, the marina is being developed by Southern CrossWaterfronts (SCW).SCW’s Simone Coombes said the entire site was being developedin a “carefully-phased manner” in response to demandfrom the market.“The first stage of the development is the dry stack facility,where anglers can store their boats, rather than having totow them considerable distances every time they want togo fishing,” Ms Coombes said.“Just 14 nautical miles north of Jervis Bay, the marina isperfectly positioned for exploring the pristine waters ofJervis Bay or the upper reaches of the Shoalhaven River,and as a base for recreational or charter boats.”Local anglers say the marina will provide safe and easy accessto popular locations such as the Banks, which is wellknown for producing XOS kingfish, snapper, tuna, sharksand black marlin. The Shoalhaven has long been popularwith game and sport anglers from around NSW but thearea’s fishing potential has been hampered by a serious lackof boating facilities and infrastructure.The Shoalhaven City Marina will allow access and storageoptions for a wide range of offshore fishing vessels, openingup the extensive system of canyons and drop-offs onthe continental shelf east of Jervis Bay. These deep-watersystems offer excellent offshore game fishing for blue, blackand striped marlin, plus yellowfin and bigeye tuna, albacore,southern bluefin tuna, mahi mahi and mako sharks.The development will also incorporate a clubhouse whichwill provide a safe and pleasant environment for club membersand guests, including first-class facilities to unwindafter a long day on the water. A large marina, with spacefor up to 200 mono-hull and catamaran vessels varying inlength from 10-20m, and a full-service marine industrialpark, are also part of the plans.

YOU KNOW WHAT YOU NEED TO KNOW ABOUT BOATS...LET IMI ® TEACH YOU THE REST.Marina businesses have evolved into sophisticated,capital-intensive, highly regulated enterprises thatrequire top professional management.Get on the inside track by becoming aCertified Marina Manager.∙ Personnel management∙ Regulatory obligations∙ Customer service and marketing∙ Risk and liabilities∙ Marine law∙ Fire and emergency response∙ Health and safety compliance∙ Environmental management∙ Industry networking∙ Quality controlCertified Marina Managers (CMM) earn higher wages, advance farther within the industry, and gain international respect.2011 Training Schedule2010Intermediate Marina Management Course Boca Raton, FL November 14–18, 2010Advanced Marina Management Course Fort Lauderdale, FL December 5–10, 20102011International Marina & Boatyard Conference Fort Lauderdale, FL January 26–28, 2011Intermediate Marina Management Course Charleston, SC February 27–March 3, 2011Advanced Marina Management Course Charleston, SC March 20–25, 2011Marina Operator Course Fort Lauderdale, FL September 25–29, 2011IMI’s Fall Conference Fort Lauderdale, FL October 23–25, 20115 th Annual Southeast Florida Marina Study Tour Fort Lauderdale, FL October 26–27, 2011Intermediate Marina Management Course Tampa, FL November 6–10, 2011Advanced Marina Management Course Tampa, FL December 11–16, 2011Endorsed by: International Council Of Marine Industry Associations- was formedin 1967 to bring together in one global organisation all the national boatingfederations and other bodies involved in the recreational marine industry, and torepresent them at an international level.International Marina Institute® ∙ 50 Water Street Warren, RI ∙ 401-247-0314 ∙ www.marinaassociation.org

Training & CertificationBy Kayce Cashill FlorioThe International Marina Institute (IMI) continues to bebusy with its fall programming. In November, IMI hostedan Intermediate Marina Management (IMM) course inBoca Raton, FL, training eighteen marina professionals.Many of these professionals are making their way throughthe training curriculum to achieve the coveted CertifiedMarina Manager (CMM) or Certified Marina Operator(CMO) certificates, others are looking to gain continuededucation through the industry-leading faculty and peernetworking.IMM attendees came from all over the United Statesincluding, Connecticut, Rhode Island, Texas, NorthCarolina, South Carolina, Wisconsin, Maryland andFlorida. International representation was strong, as well,with attendees from UAE, the Caribbean and Singapore.The course kicked off with Pam Lendzion, MarinasInternational, helping the students through the challengesthey face in personal development and staying on coursefor achieving personal and professional goals. She providedhelpful strategies for dealing with these challenges.“What floats your boat?” Ms. Lendzion asked of thestudents. “What drives you in your personal life more oftenthan not drives you in your professional life, as well. Whenyou identify what that is, it is easier to find that balance inyour life. Balancing a personal life with the demands of theprofessional life has truly become the greatest test of timemanagement skills. Personnel levels are being trimmedback to keep costs low, this has really put a significantstrain on the remaining staff,” says Ms. Lendzion. Thefirst day closed with Kirby Scheimann, CMM, MarinasInternational, presenting on the importance of developingthe right marketing plan, which incorporates all aspectsof outreach, and he emphasized the importance of havinga website in today’s market. In addition, Mr. Scheimannhoned in on the importance of customer service. Hehighlighted to the class that “it’s not ok to be good atcustomer service in today’s market, you have to be great.”The next day opened with a session on EnvironmentalCompliance and Health and Safety with industry expertKelli Thornell-Crete, Ink, Inc. It was an eye-openingsession for many who attended, so much so that manyof the participants tasked themselves with updating theirFront Row (left to right): Tom Pritchard, Guillaume Chaillot,Aabad Melwani, Al BlackBack Row (left to right): Mitra Bikraj, Matt Callouro,Stephanie Bruce, Downing Nightingale, Rob Brown, SteveLinton, Matt Oxidine, Elvis Ferguson, Oscar Mellado, JohnMoren, Steve Endress, Will Richards, Abbie Corderre, Jeff Stukel,Instructor: Jim Schumanenvironmental plans and health and safety documentsupon returning back to their facilities, to ensure theyreduce exposure for their marinas. The attendees alwayssee great value in the field trip for the IMM as it is a meansof comparison for the participants. The IMM class madeits first stop at The Boca Raton Resort Marina with atour given by the resort’s marina manager Toni Merlino.Next stop was Aqua Marine Hidden Harbour Marina inPompano Beach, with a final stop at Harbour Town Marinain Dania Beach to see its impressive new Drystack storagefacility. “Harbour Town embodies the ultimate marina,”says one student, “their facilities are top-notch and theyoffer a multitude of amenities right on-site. This trip offereda very eclectic look at marinas in the Fort Lauderdale area,it was a great experience.”Another area of significant interest to the participants wasMarina Law, which was covered on the third day of thecourse. Professor Dennis Nixon, marina and admiraltylaw specialist and long-time University of Rhode IslandAssistant Dean and faculty member, shared his vastexperiences in contract law and consulted with classparticipants on their own unique legal challenges. These19Training & Certification Continued on Page 17

20Training & Certification Continued from Page 16challenges ranged from abandoned vessels, ill-behavedslip owners and live-aboards. One recommendation fromProfessor Nixon, “It is okay to fire a difficult slip ownerbecause they very often can have a negative impact on theentire marina community.”The remainder of the course highlighted EmergencyResponse and Human Resource Management, presentedby Tim Timpson, CMM, MarinaResource, LLC, andJim Schuman, Fortune, Alsweet, Weiss, and Schuman,respectively. The Emergency Response session highlightedthe importance of having a documented and executableemergency response plan both from an asset protectionand a liability standpoint. Students were broken into groupsand given mock emergency scenarios and were taskedwith creating a documented emergency response planfor each scenario. For many involved, this group projecthighlighted gaps in their own response programs and gavethem ideas for updating their own plans upon returning totheir facilities. Changes they felt were imperative for thesafety of their boaters, marinas and staff alike.Jim Schuman closed out the course with his session onHuman Resource Management. Students were tasked withdetermining their specific leadership style and discussedways that they felt they could improve upon their leadershipskills. One area of particular interest to the group wasdealing with difficult employees and how best to motivateand reward staff members to ensure they are working attheir best. Mr. Schuman pulled from his many years ofexperience to share his tips for dealing with employeechallenges and provided some helpful steps to achievinga united and cohesive staff. Mr. Schuman also tasked eachTraining & Certification Continued on Page 17

21Training & Certification Continued from Page 16individual with identifying several action items that theycould take away and apply, using something new theylearned at the course.Mr. Schuman follows up several weeks after the course andperiodically thereafter to keep the students on task, makingsure they continue to work towards implementation of theiraction items. “Follow-up is key to success here, experienceshows that once they return to their facilities, the day today operations take over once again and it is difficult to stayfocused on these goals. I serve as a reminder to their selfappointedgoals, and it is this follow-up which often resultsin their successes here.”The attendees at the class were energized and anxious toget back to their facilities to apply all that they had learnedduring their 4-day professional experience. The classresoundingly felt that they could all use work on theirleadership skills and were anxious to go back and usemany of the techniques offered up by Ms. Lendzion andMr. Schuman to help them be successful here. Anotherimportant goal for several students was to create a companywebsite and for those who may already have websites,to upgrade them, make them more user friendly, and tobecome more engaged in the use of social media as a wayof promoting their facilities.Overall, each participant’s experience was different;however, one theme was consistent, all left the programwith a renewed vision of the positive impact they canhave on their facilities and the feeling that this course wasinvaluable, so much so that they did not want it to end.Many were “pleased with the legitimacy of this course, itactually surprised me. This is much more than a seminar.This is an extremely valuable, educational and effectivecourse! I am very impressed and thankful to have had theopportunity to participate. This is an excellent program!”By attending this course they were exposed to new ways ofdealing with the issues and challenges common throughouttheir industry, and with the realization that many ofthese issues transcend industries, so these skills can beapplied anywhere at any time, whether it be a personalor professional application. They learned about policiesand practices that have been successful in other regionsof the country and in different nations. They discoverednew solutions to traditional management challenges andestablished a long-lasting network of contacts and friendsin the industry for years to come.For those aspiring to become CMMs or CMOs, the nextstep after the IMM is the Advanced Marina Management(AMM) course or the Marina Operator Course (MOC). Thelast run of the AMM for 2010 is scheduled for December5-10 in Fort Lauderdale and the MOC is scheduled forSeptember 25, 2011, also in Fort Lauderdale. IMI is veryencouraged by the continued level of interest in the trainingprograms during what has been a challenging economictime. IMI is accepting applications for the spring 2011IMM and AMM courses scheduled to open on February27, 2011 and March 20, 2011, respectively.These courses are being held in Charleston, SC. The AMMprogram is a profit-management training course designedfor senior marina professionals. Through small groups,interactive workshops, and specific case studies, the AMMcourse examines such topics as profit-center management,regulations and permitting, operations, marina law,human-resource management, risk management and losscontrol, improving the quality and value of services, policyand procedure manuals, business strategy and financialmanagement, and marketing, promotion, and pricing.The AMM offers its graduates a national and internationalbusiness perspective on management issues, and a longtermnetwork of international contacts to rely on in thefuture. Attendees learn about policies and practices thathave been successful in other regions of the country andin different nations and they discover new solutions totraditional management challenges.Don’t miss your opportunity to participate in IMI’s programsto gain valuable experience and long- term relationshipsthrough networking opportunities. IMI strives to providenew, exciting and applicable training to all marinaprofessionals and the staff that support them. We welcomeyour thoughts on current training interests. To share youneeds for continued education and thoughts on topics fortraining please email imitraining@marinaassociation.org.For more information or to register for IMI’s trainingprograms, please visit www.marinaassociation.org.Attention AMI Members:Be sure to share your news with us so we caninclude it in the monthly Advocate newsletter!Email news items to:malves@marinaassociation.org.

Courage And The Performance 20 Group MethodIt takes courage to ask for help with a problem. It takes courage to show my financial numbers to my peers when I knowthat my bottom line is the worst in the room. It takes courage to sit and listen to six or seven respected peers tell me thatwhat I am doing is wrong.It takes courage to accept the fact that I am the reason my business is not maximizing its potential. It is not the economyor my staff. It is what I am doing every day when I come to work.Welcome to the world of Performance 20 Groups…The place where profit hangs out…The place where we find out howgood we are…The place where WE are the solutions to our problems…Performance 20 Groups: The place where bad ideas come to die. The place where good ideas are born. The place wherebehavior changes.Performance 20 Groups have been around for at least 35 years. For the first time, they are being made available to individualswho have earned the distinction of CMM.The Performance 20 Group MethodEveryone has problems doing the best they can with what they have. Performance Inc. has been helping people maximizetheir profit opportunities for more than 30 years. Those using the Performance 20 Group Method to improve theeffectiveness and efficiency of their operations vary from the car and truck industry to the recreational vehicle industryto the marine industry to the outdoor sports industry to the photographic industry, to the building supply industry.The Performance 20 Group Method rests on three pillars:• The first is that no one is more likely to have experienced the types of problems an owner/operator has faced—and tohave found a solution that works—than someone who is has walked the walk.The facilitators from Performance Incorporated are there to make sure that the meetings move smoothly and everyonestays on task. The attendees supply the expertise and drive the meetings.• The second pillar requires a rigorous collection and review of selected metrics. The Performance 20 Group Methodrequires the use of hard numbers to reveal the strong, identify shortfalls, and to track progress toward a goal.A review of the metrics quickly uncovers who should be presenting their best practices. Everyone should want to findout exactly what they are doing to achieve their results.• The final pillar requires that targets be set (usually with input from the group) and progress tracked. It could be athree month, a six month, or a one year goal. No matter the length, the person with the goal must be prepared toreport to the group during regularly scheduled meetings.Goals and targets are number driven. We want to know what someone is going to do and how they are going to do it.Success is usually indicated by hitting a pre-determined number.Every time the Performance 20 Group Method brings together highly motivated and intelligent people with commonprofessional backgrounds, we get results. The total is truly greater than the sum of its parts.Robert SchwartzPerformance Incorporated, Suite 5003855 Centerview DriveChantilly, VA 20151-3232Cell Phone: 202-271-8975Fax: (703) 481-0900E-mail: Bob_Schwartz@adp.com22

23News From WashingtonBy Larry InnisPresident’s Bi-Partisan CommissionAnnounces Draft Recommendations toReduce DeficitThe leaders of the president’s deficit commission sparkedcriticism from both political parties this week for its proposalsto cut Federal programs. The obvious proposed cutsto programs like social security, such as raising the retirementage; the elimination of all earmarks, like a $1.9 millionsavings for the elimination of the Pleasure Beach WaterTaxi in Connecticut; and the combination of various governmentagencies were expected in the report. Howeverseveral recommendations more directly affect the marineindustry.What are some of the recommendations that may impactmarinas? The National Commission on Fiscal Responsibilityis co-chaired by Erskine Bowles, a Democrat, and AlanSimpson, a Republican. Both have indicated there will bereluctance in Congress to pass many of their recommendations,especially those with strong interest groups supportingthe status quo. However, Republicans fresh off sweepinggains in the November elections vowed to shrink thefederal government. Many Democrats concerned abouttheir political futures also are looking more favorably atgovernment cuts.1.Raise Gas Taxes.2. Eliminate Many Tax Deductions, like the Mortgageand Second Home Mortgage Interest Deduction. Theboating industry has long fought for retention of thesecond home mortgage deduction critical for the economicviability of retail boat sales. The primary homemortgage interest deduction is also very important toboat sales and to pay for major boat repairs.3.4.Increase Fees for National Parks and Recreation Areas.Terminate Low-priority Army Corps of EngineersConstruction Projects. An example used by theCommission in its draft report released this week is theelimination of funding for various operations designedto counter beach erosion and small dredging projectsthat enhance recreation. This action would save $1 bil-5.lion per year. The Commission said these expendituresshould be paid for by states, localities, and private landownerswho benefit from the expenditures.Change Inland Waterway Systems to be Fully Selffunded.The Commission proposes to increase the gastax on fuel used by vessels on the waterways to coverthe costs of construction, operation, and maintenance(dredging) of the inland waterways. Recreational boatingwas not specifically mentioned in the draft report,but recreational boaters use the inland waterways andcan expect to contribute to the cost savings of the proposal.There are many recommendations contained in the Commission’sdraft report, but these recommendations have themost potential affect on marinas. AMI must closely watchCongressional action, as it moves to reduce governmentspending to reduce the out-of-control budgetSAFETY FIRSTThis month’s feature: Video & Photo CatalogDo you have a video or complete photo catalog ofevery inch of your marina? If you don’t you should.If your marina falls victim to theft, or suffers damagefrom fire, hurricane, or other disaster, you will haveto be able to prove what your losses are.Most of us do not have a photographic memory, northe ability to otherwise remember every paint or oilcan, jack stand, deck board, line or all the other itemsfound at a marina. If you don’t remember it was thereyou won’t remember to put a claim in for it if it is lost. Ifit is a big item and you can’t prove you ever had it, yourinsurance company will not reimburse you for it.So take the time to take photographic evidence of allthat is yours and store that video or photos off-site,somewhere safe. Also remember to update it as oftenas aspects of your marina change.

Classified AdsWaterfront Manager for a Private Clubin Greenwich, CTThis position is responsible for managing and maintainingclub’s waterfront facilities: 126 moorings, 165 slips, and 26club vessels. Requirements for this position include knowledgeof both sail and power boats, strong mechanical skills,and a USCG License. The waterfront manager oversees adepartment of 12 full-time and seasonal staff .of service to all its customers? Bring your expertise to thiswell established company and advance your career to thenext level.SkipperBud’s offers competitive compensation and an excellentbenefit package to include health, dental, life andlong term disability insurance, flexible spending programand a 401(k) plan. Interested candidates should submit aresume to mabbott@skipperbuds.com.The ideal candidate will have strong interpersonal skills towork closely with members and other departments. Thisis a year-round position with competitive salary and fullbenefits. Send resume must be accompanied by cover letterto: RiversideYCHR@aol.com.No phone calls please.Marina Manager PositionCertified Marina Manager looking to fill the role as MarinaManager for an organization that can utilize my 20 years ofexperience in the Marina/Hospitality Industry and knowledgegained through education and certification to operatea facility to the highest standard while meeting and exceedingfinancial and budgetary goals. Available for immediateemployment and willing to relocate to Mid-Atlantic andSoutheastern US. Contact Dave O’Connor at (239)848-0904 or e-mail at daveoconnor5@aol.com.Management PositionsSkipperBud’s multi-location Marine Dealership continuesto grow and is seeking an experienced Service Managerand Sales Manager to continue the long tradition of excellenceupheld during its 40 years (and counting!) of servingthe boating community through out the Midwest. Qualifiedcandidates must be result-oriented, profit-minded andcustomer focused.SkipperBud’s takes pride in being a service company thatsells boats; servicing our customers is our first priority.Other services offered to our customers includes BrokerageServices, Boat Storage and Seasonal Drystack, Financeand Insurance options and multiple Marina operations onthe Great Lakes and beyond. Wouldn’t you like to be amember of an organization that is able to offer this level25Advertising OpportunitiesAMI Advocate (monthly circulation)Full Page¼ Page12 months $5,500 12 months $1,5006 months $3,200 6 months $9003 months $1,800 3 months $5251 month $700½ Page12 months $2,9006 months $1,7003 months $1,0001 month $400AMI News Fax (bi-weekly circulation)26 ads (1 year) $6,50013 ads (1/2 year) $3,7506 ads (2.5 months) $1,7251 ad $330AMI NewsWatch (weekly circulation)1 Year (52 ads) $9,7506 months (26 ads) $5,6003 months (13 ads) $3,2251 month (4 ads) $1,2501 week (1 ad) $350Buy one package and receive 10% off on all additionalpackages (higher price prevails).

Need a Little Help NavigatingEmployee Benets Programs?The Association of MarinaIndustries (AMI) can providethe guidance you need to helpmake informed buying decisions— smart buying decisions.Finding the right coverage for your employeesSorting through the myriad of coverage options available today can be timeconsuming and dicult, especially for AMI members, who are usually busywith other aspects of running a business. AMI members looking for employeebenefit solutions now have the buying power of the association and the securityof working with a trusted partner, Dynastar Benefits Group, an experiencedemployee benets brokerage. The AMI employee benefits program wasdeveloped to help members wade through the choices.The AMI employeebenets programprovides:• Direction for members looking toadopt an employee benefits programbut don’t know where to start• Experienced employee benetsconsulting and planning to help AMImembers recruit and maintain atalented workforce• Individualized attention to addressthe unique needs of employers• Guidance in the implementation ofemployee benefits programsAMI and Dynastar have developed a number of programs to help associationmember companies nd solutions that protect hard-working employees andoer reliable options from dependable carriers. Dynastar uses its industryexpertise to help develop quality plan options that match the individual businessowner's needs.Recently AMI and Dynastar established a relationship with HM Life InsuranceCompany to develop a Limited Benet Medical program that oers dierentplans and premium levels. Together, Dynastar and HM can help nd healthcoverage that is right for every group. This is just one example of how businesseslike yours can take advantage of Dynastar's expertise in nding the rightemployee benets solution.Take a look at the Limited Benet Medical Plans on the reverse side of this sheetto see the options developed for AMI members.Interested in learning more?Go to www.amiemployeebenets.com or call 719.313.9578 tospeak to Shawn, your AMI benets specialist, who can address yourparticular needs.26

Association of Marina Industries – HM Care Advantage Benet SummaryBenet Schedule Value Standard PremiumOce Visits – Physician/Licensed PractitionerDaily In-HospitalAdditional Daily Benet for FirstDay of Hospital ConnementSurgeryAnesthesiaOutpatient Diagnostic TestingProvider Network$60 per Visit5 Visits$100 per Day30 Days$100 First Day1 Admission$500 Max. per SurgeryBased on Schedule2 Surgeries20% of ScheduledSurgery Benet$100 per Testing Day3 DaysReduces Fees fromNetwork Providers$80 per Visit5 Visits$200 per Day30 Days$200 First Day1 Admission$500 Max. per SurgeryBased on Schedule2 Surgeries20% of ScheduledSurgery Benet$125 per Testing Day3 DaysReduces Fees fromNetwork ProvidersHospital Emergency Room Not Included $250 per Visit2 VisitsInpatient Visits – Physician Not Included $100 per Visit3 Visits$100 per Visit5 Visits$500 per Day30 Days$500 First Day1 Admission$1,000 Max. per SurgeryBased on Schedule3 Surgeries20% of ScheduledSurgery Benet$300 per Testing Day3 DaysReduces Fees fromNetwork Providers$500 per Visit3 Visits$100 per Visit3 VisitsDaily Intensive Care Unit Not Included Not Included $1,000 per DayReplaces In-Hospital DaysOutpatient Hospital Services Not Included $200 per Treatment Day2 DaysWellness Screening TestWellness ServiceOutpatient PrescriptionDrug Insurance*(Dependent-only coverage isnot available.)*Provided by Fidelity Security LifeInsurance Company.$150 per Test1 Test$75 per Service1 ServiceNot Included(See PharmacyDiscount Card)$150 per Test1 Test$75 per Service1 Service$10 Co-pay GenericFormulary$15 Co-pay Generic OralFormulary Contraceptives$50 Co-pay Brand NameFormulary$1,000 Max. Benet$250 per Treatment Day2 Days$150 per Test1 Test$75 per Service1 Service$10 Co-pay GenericFormulary$15 Co-pay Generic OralFormulary Contraceptives$50 Co-pay Brand NameFormulary$1,000 Max. BenetIndemnity Benefits shown are per calendar year per covered person. The calendar year is the employer-defined benefit cycle.This Benefit Summary is not intended to be a complete or legal description of the program of benefits. Certain exclusions andlimitations apply and may vary by state. HM Care Advantage pays a fixed amount for medical services. It does not provide majormedical or comprehensive medical coverage.Starting at less than $45per month per employee,the plans at the leftwere developed for theAssociation of MarinaIndustries .About HM Care AdvantageHM Care Advantage pays axed amount for medicalservices. The benets can bepaid directly to the provideror to the employee, whicheverthe employee prefers.Complementary discount andwellness programs round outthe coverage offering, and aprovider network helps reduceout-of-pocket expenses.Additional value-addedbenets include:• Health Information On-Call• Complementary WellnessDiscount Program• Health Information On-Line• Pharmacy Discount Card**• Vision Discount** Replaced by insured prescriptiondrug coverage when insured coverageis offeredMonthly Premium Costs Value Standard PremiumEmployee $44.11 $95.14 $114.70Employee + Spouse $80.12 $167.65 $264.31Employee + Children $81.16 $181.48 $278.14Family $117.05 $253.83 $397.59The rates shown above are contingent upon the employer contributing at least 100% of the premium for the lowest pricedemployee-only plan.About HM Life Insurance CompanyHM Life Insurance Company is a member of the HM Insurance Group, based in Pittsburgh, PA. HMInsurance Group, a Highmark Company, oers a product portfolio featuring HM Worksite Advantage —Critical Illness, Accident and Disability Income plans — and HM Care Advantage, a limited benetmedical plan. HM is a recognized leader in excess loss and reinsurance including Employer Stop Loss,Provider Excess and HMO Reinsurance. HM Life Insurance Company has received “A-” (Excellent)ratings from A.M. Best Company, one of the country’s oldest and most respected rating agencies.Interested inlearning more?Visit AMI's benets site,www.amiemployeebenets.com,or call 719.313.9578 to speak toShawn, your AMI benetsspecialist, who can addressyour particular needs.HM Care Advantage is an HM Life Insurance Company product administered by Key Benet Administrators (KBA). Based on the plan selected, Medical and Visioncoverages are underwritten by HM Life Insurance Company, Pittsburgh, PA, under policy form series HM905, HL902 or similar. For other insured products when available:Dental and Outpatient Prescription Drug coverages are underwritten by Fidelity Security Life Insurance Company, Kansas City, MO, under policy form series M-9037 andM-9031/M-9022. Administrative and/or customer support services when available are provided: for Health Information On-Call – Health Dialog Services Corporation; forComplementary Wellness Discount Program – Healthways Whole-Health Networks, Inc; for Health Information On-Line – HealthMedia® Inc.; for Pharmacy Discount Card– Caremark, Inc; for Vision – Davis Vision; for Provider Network Discount – MultiPlan and Indiana Health Network. Other administrative and/or customer support servicesmay be provided by HM Life Insurance Company and HM Benets Administrators. Certain exclusions and limitations may apply. See your certicate or other evidence ofcoverage for details. Coverage or service requested or the use of a specic association, franchise, trust or union may not be avail-able in all states.MTG - 1320 (08/14/09)27

AMI Contact InformationMerritt AlvesAMI Membership CoordinatorPhone: (866) 367-6622Fax: (401) 247-0074malves@marinaassociation.orgWendy LarimerAMI Legislative Coordinator(202) 350-9623wlarimer@marinaassociation.orgInternational Marina Institute (IMI)Education & Training Programs(401) 247-0314imitraining@marinaassociation.orgInternational Marina & Boatyard Conference (IMBC)(401) 682-7334IMBC@marinaassociation.orgAMI50 Water StreetWarren, RI 02885www.marinaassociation.orgToll free: (866) 367-6622www.MarinaAssociation.org