Environmental Sustainability Report - Merseytravel

EnvironmentalSustainabilityReport2010/2011Environmental Sustainability Report 2010/20111

Contents03 Foreword04 Merseytravel’s Sites05 Merseytravel - Who We Are07 Merseytravel’s Vision, Values and CorporateThemes for 2010/201108 Environmental Policy Statement of Intent10 EnvironmentEnvironmental Sustainability Report 2010/201118 Social24 Economic, Technological and Political28 2006-2011 Strategy Review36 AppendicesAppendix 1: Glossary of TermsAppendix 2: List of Abbreviations2Appendix 3: Data Tables

ForewordThrough 2010/2011 all sectors of theeconomy were affected by the downturnin the global economy and the spendingcuts across the public sector. Despitethese challenges environmentalsustainability has remained at the core ofour decision making at Merseytravel andis a key element of our decision-makingprocess for everything we do. Indeed thecase for efficiency and sustainability hasnever been stronger in these times oftight financial constraints and continuingpressure on our global natural resources.This year saw the final year of our thirdEnvironmental Sustainability Strategy(ESS) which covered the period from2006-2011. As a result this annual reportnot only outlines the progress we havemade in the last year but also provides asummary of the last 5 years against ourkey indicators. We set 66 ‘targets’ in2006 and have either fully achieved orprogressed 64 of those. Of the remaining2 these were unachievable due tocompeting external demands. Reviewingour performance regularly enables us toidentify our areas of strength and wherewe face challenges we need to address.We are proud of the work we have doneover the course of the last strategy butcannot dwell on our success and havealready begun delivery of our nextstrategy which runs to 2016.Cllr Mark Dowd OBEChair of the Integrated TransportAuthoritySome of our key achievements overthe last five years include:• Developed and begun implementationof our Carbon Management Plan.• Attained ISO 14001 certification forour Environmental ManagementSystem every year since 2003.• Awarded the Carbon Trust Standardfor reducing our carbon footprint by7% over 2 years.• Reduced carbon emissions from ourenergy use, vehicle fleet and businesstravel.• Delivered several EU projects focusedon sustainable transport.• Continued to work with schools andthe community to promote the use ofpublic transport and engage withthem for their views for improvement.• Supported the delivery of theTravelwise Campaign encouragingmore sustainable methods of travel.We hope that you will gain some usefulinsight into our environmental work fromthis report and will continue to follow theprogress Merseytravel is making on thisagenda in future versions.Neil Scales OBEChief Executive and Director GeneralEnvironmental Sustainability Report 2010/20113

Merseytravel SitesEnvironmental Sustainability Report 2010/20114Key to Merseytravel’s SitesMerseytravel’s Headquarters Buildings1. 24 Hatton Garden and Beetham CourtMersey Ferries2. Pier Head Terminal andThe Beatles Story3. Seacombe Terminal, offices,Spaceport and Duke Street repair andmaintenance unit4. Woodside Terminal and U-boat StoryBus Stations and Travel Centres5. Liverpool One6. Queen Square7. Bootle8. Southport9. Huyton10. St Helens and ALTEReco Bus Garage11. BirkenheadMersey Tunnels12. Georges Dock13. Kingsway Tunnel14. Queensway Tunnel15. Wallasey works, offices, Policeand Tolls16. Ventilation StationBus/Train Interchange17. Liverpool South ParkwayRailwaysMerseyrail Electrics and Northern Railoperate train services and stations on theMerseyrail Network on behalf ofMerseytravel. London Midland and EastMidlands Trains operate services inassociation with Merseytravel.Bus ServicesPrivate companies operate all busservices in Merseyside. Merseytravelsupports socially necessary nonprofitableservices through subsidisedsupport.

Merseytravel - Who We AreMerseytravel is the operating name fortwo statutory organisations:1. Merseytravel Integrated TransportAuthority (ITA).2. Merseyside Passenger TransportExecutive (PTE).Merseytravel covers the 5 Merseysidedistricts of Knowsley, Liverpool, Sefton,St Helens and Wirral. A total of 18 electedmembers representing each Authority siton the ITA developing transport policiesfor the region.Merseytravel works together with itsPartners to ensure excellent access topublic transport and to improve thequality of life on Merseyside by:• Funding specific socially necessarybus routes.ConsultationTo improve transport services,Merseytravel consults the residents ofand visitors to Merseyside, service users,the business community, the health sectorand local authority partners in order toconstantly review and improve services.Merseytravel currently has a number ofadvisory groups which provide valuablefeedback and guidance to better informour policies.The Merseyside Local TransportPlan (LTP)The second Merseyside LTP was activefrom 2006 until 2011 and provided astrategic framework and a £230m deliveryprogramme of transport investment andservice improvements with six mainobjectives:• Maintaining bus stations and sheltersfor bus users and operators.• Ensuring a high quality rail network.• Running tunnels, ferries and touristattractions.• Administering concessionary travelschemes.• Providing prepaid ticketing and travelinformation services.• Working with private companies whooperate bus and train services.• Ensuring the Local Transport Plan(LTP) strategy and plans are deliveredin Merseyside.1. Provide appropriate infrastructure tosupport social and economic growth andregeneration.2. Provide access for all to ensure aninclusive community.3. Manage demand to provide an efficienttransport network.4. Support a healthier community byensuring transport actively improveshealth, the quality of life and ensures thesafety and security of all users.5. Protect and enhance the environment.6. Make best use of existing resourcesand strive to ensure value for money at alltimes.Environmental Sustainability Report 2010/20115

Environmental Sustainability Report 2010/2011In April 2011 the ITA became responsiblefor the third LTP (LTP3) which will still bedeveloped and delivered in collaborationwith the five Merseyside local authorities.LTP3 runs from 2011 to 2024 andcontains both short and longer termactions to provide Merseyside with a safe,sustainable, efficient and integratedtransport network, accessible to all.The current published LTP is available todownload on the Merseyside LocalTransport Plan websitewww.transportmerseyside.orgEnvironmental Sustainability StrategyMerseytravel published its thirdEnvironmental Sustainability Strategy in2006 which ran until 2011.During that time Merseytravel’s overallstrategic goal was: ‘To play a leading rolein partnership with key stakeholders todevelop environmental and transportpolicies for Merseyside, that seek toincrease investment for the maintenanceand development of a high qualitytransport system, that will help to reducecar usage, be efficient andenvironmentally sustainable’.To achieve this Merseytravel adopted thefollowing key principles to guide thedevelopment of the policies contained inthe strategy to ensure they fit within theUK Government principles to achievesustainability:• Corporate social responsibility;• Environmental probity;• Public accountability;• Participation and ownership;• Raising awareness and education.This is the final annual environmentalsustainability report for the 2006-2011strategy which gives a summary accountof Merseytravel’s progress in itsimplementation as well as for this finalyear 2010/2011. The policy statementsand how they have been implemented aredetailed in the environment, social andeconomic, technological and politicalsections of this report. Merseytravel’s keystrategy achievements from the 5 yearsare highlighted in the EnvironmentalSustainability Strategy section and at theend Merseytravel introduces its fourthenvironmental strategy for 2011-2016.The Environmental Sustainability Strategyis available to download from theMerseytravel websitewww.merseytravel.gov.uk/information_environment.asp6

Merseytravel’s Vision, Value and Corporate Themes for 2010/2011VisionA world class organisation and aworld class transport systemMissionTo promote an integrated transportsystem to improve quality of life onMerseysideCorporate Strategic ThemesST1ST2ST3ST4ST5With partners deliver a single accessible integrated transport network tosupport wider local, regional and national agendasPromote the economic and social development of the Liverpool CityRegionServing the community to achieve increasing levels of customerexperienceMake the most of our people and develop their capabilities and those ofthe wider transport community to deliver world class servicesDeliver value for money through innovation and business development ina changing environmentOur core values are:• Accountable to the community• Responsive to our stakeholders• Honest in our dealings• Fair in our procedures• Supportive to our colleagues• Keen to learn• Willing to innovate• Committed to continuousimprovementOur core values are:• Be safe• Be needs driven• Be accessible• Be quality focussed• Be provided by trained staff• Consider environmental issues• Support economic regenerationincluding tourismEnvironmental Sustainability Report 2010/20117

Environmental Policy Statement of IntentEnvironmental Sustainability Report 2010/2011Merseytravel comprising the MerseysideIntegrated Transport Authority (ITA) andPassenger Transport Executive (PTE) iscommitted to the implementation of asingle, integrated sustainable transportnetwork for the city region that isaccessible to everyone. The organisationissued its Environmental SustainabilityStrategy in 2006 that sets out the policiesto be adopted by all its business areas insupport of this commitment.Merseytravel has implemented anEnvironmental Management System(EMS), which was first certified to ISO14001 in June 2003. As part of thisimplementation, Merseytravel hasundertaken an environmental review of itscurrent activities and examined theimpact on the environment of all sites andpremises under its control. Through thissystem, Merseytravel understands theenvironmental implications of its day-todayactions, allowing it to set appropriateobjectives and targets as well asestablishing the appropriate proceduresfor their measurement, audit and control.Merseytravel is achieving this by:-Continually improving environmentalperformance and controlling pollutionfrom all its activities, products andservices.Environmental performance will bemeasured and monitored via proceduresdocumented in the EMS and the EMSaction plan.Publishing an EnvironmentalSustainability Report on an annualbasis.This report will record progress madetowards the objectives and actions of theEnvironmental Sustainability Strategy,providing results of all environmentalperformance monitoring. Proposed actionfor key business areas will be developedas an outcome of this monitoring process.8

Complying with all applicable currentlegislation, approved codes of practiceand guidance pertinent to its activities.Merseytravel aims to be innovative in itsapproach to the environment and whereappropriate will adopt standards of designand operation in advance of any legalrequirements.Issuing specific statements, providingadvice and develop plans to improveenvironmental performance.These will address CO2 emissions andenergy efficiency, resource use, transport(encompassing our own fleet and stafftravel), waste minimisation, constructionand procurement (covering both goodsand services).The Environmental Management SystemMonitoring Group is the steering group forall environmental matters pertinent to theorganisation. This group will beresponsible for agreeing action plans forall business areas as well as devising aprogramme of objectives and targetsconsistent with this policy and the EMS.This group will report to the PTE or theITA’s Environment Committee. The policywill be reviewed annually with the input ofthe experience gained through theimplementation of the EMS.Neil Scales,Chief Executive & Director General5 October 2010Undertaking an environmentalawareness raising programme.This will encourage the commitment andinvolvement of employees to adhere tothe requirements of the EMS andimplement this policy.Involving the wider communityMerseytravel is committed tocommunicating with the wider communityon relevant environmental issues. Thispolicy and the key environmental issuesarising from Merseytravel activities will beconveyed to suppliers, contractors,stakeholders and the wider communityvia published documentation and widerdissemination activity.Environmental Sustainability Report 2010/20119

Environment2010/2011 Achievements:Developeda 6 year CarbonManagement PlanSet a CO 2 ereduction target of24% by 2016Environmental Sustainability Report 2010/201110Merseytravel recognises that the sites wemanage, the services we supply and thedecisions of our staff have an effect onthe environment. We are committed tointegrating the environment into the coreof our work to minimise the impact of ouroperations on the environment.2010/2011 AchievementsTo manage its operational impact,Merseytravel has implemented anEnvironmental Management System(EMS) to ISO 14001 standard and hasretained its certification every year since2003. The organisation continues tomeasure itself against EnvironmentalPerformance Indicators and the resultsare shared within this section.Carbon reduction and energy efficiencycontinues to be a major focus of our workand in 2010.This year Merseytravel joined the CarbonTrust’s Local Authority CarbonManagement Programme with the aim ofreducing its greenhouse gas footprint.Through the programme Merseytravelcalculated a new greenhouse gasfootprint of 11,020,211 kg of CO2e for2009/2010 and developed a 6-yearCarbon Management Plan (CMP) to guideits ambition to cut its CO2e emissions by24% by March 2016.To achieve the 24% reduction target theplan is based on two work strands:1. Change management - to embedcarbon into the organisation’s workingculture and2. Technical improvements – to lowercarbon emissions through invest tosave projects and investmentprogramme projects. Current identifiedprojects make up 23.9% of thebaseline, equating to a potential CO2ereduction of 2,635,157 kgs in one year.The Carbon Management Team meetsregularly to review and monitor theprogress of the actions and projects,against the target. While also developingnew opportunities that also meet therequirements of the Carbon ReductionCommitment Regulations. The CMP isoverseen at a senior level by the CarbonManagement Board which is chaired bythe Chief Executive who has ultimateresponsibility for Merseytravel’s carbonemissions. The board meets quarterly toreview the progress of the plan and helpaddress any challenges.

Carbon dioxide equivalent CO2e emissions data for period 1 April to 31 MarchKilograms of CO2eScope 1 direct: natural gas, generator oil and ownedtransportScope 2 electricity indirect: purchased electricity (gridaverage)Base Year2009/20102,604,9232010/20112,662,4968,368,927 8,563,219Scope 3 other indirect: business travel 46,360 62,472Total gross emissions 11,020,211 11,288,187Average occupied building emissions per employee 9,696 10,822Environmental Sustainability Report 2010/2011This table has been compiled usingDefra guidance on measuring andreporting greenhouse gas emissionsand also their October 2010greenhouse gas conversion factors forcompany reporting.The base year has been changed fromthe original strategy starting year of2005/2006 to 2009/2010 as theorganisation’s sites and thequantification methodologies changed(from carbon dioxide (CO2) to carbondioxide equivalent (CO2e)) following itsparticipation in the Carbon Trust’sCarbon Management Programme in2010/2011.Merseytravel has excluded from scope1 its emissions from air conditioningand refrigeration and from scope 3emissions its purchased materials andfuels, staff commuting, waste disposal,some leased assets, franchising andoutsourcing and sold goods andservices. The data has been excludedas it is not available or the emissionshave minimal impact.Recycling emissions have not beenincluded in Merseytravel’s CarbonManagement Plan as the waste tolandfill data is not currently available.The recycling emissions have beencalculated as 27,100 kg CO 2 e for2009/2010 and 42,628 kg CO2e for2010/2011.12

Estate electricity, gas and fuel oil useHeadquarter buildingsYear2010/112009/10Mersey Ferry terminals, offices & museumsKingsway Tunnel & ventilation stationsQueensway Tunnel & ventilation stationsBus stations05,000,000 10,000,000 15,000,000 20,000,000Energy use (kWh)ESS 2006-2011 ProgressMer16 Merseytravel will continue totrial and implement the use oftechnological solutions thatminimise use of energy, waterand other resources and willactively seek to includeapplications that use renewableenergy.Electricity and gas use has increased atthe Mersey Ferries in comparison to theprevious year due to the opening of thePier Head Ferry Terminal, including anew restaurant and cafe. However,energy use has reduced at theheadquarter buildings but increased atthe bus stations due to staff relocatingbetween the sites and extended travelcentre opening hours.Tun1 Mersey Tunnels will improvethe energy efficiency of plant,fixtures and fittings duringplanned maintenance.Solar thermal, solar photovoltaic’s andrainwater harvesting are some of thetechnologies Merseytravel have installedin the last 5 years.Solar photovoltaic bus stops have beenparticularly successful economically andenvironmentally and will be installed aspart of an investment programme.Three sites now have solar thermal panelsto produce or supplement the hot waterfor the kitchens and wash rooms. As gasprices continue to rise the paybackperiod for this technology reduces.As with all projects, Merseytravel willconsider if it is viable to roll out thistechnology to additional sites on acase-by-case basis.Environmental Sustainability Report 2010/201113

Estate electricity, gas and fuel oil useESS 2006-2011 Progress24%27%49%Green tariff electricty - good quality CHPNatural gasGreen tariff electricty - renewableMer21 Merseytravel will not buyenergy from nuclear sourcesfor at least the next 5 years.From the April 2006 to March 2011,Merseytravel purchased all itselectricity from renewable sources orgood quality combined heat and power(CHP).Vehicle fleetHeadquarter buildings & bus stations2010/11Mersey Ferry vesselsYear2009/10Mersey Tunnels VehiclesMersey Ferry Vehicles0500,00 1,000,000 1,500,000CO 2 e emissions (kg)Environmental Sustainability Report 2010/201114ESS 2006-2011 ProgressTun5 Mersey Tunnels will continue toimprove its vehicle fleet byinvestigating the use of lessenvironmentally damagingvehicles for deliveries and localjourneys.Merseytravel (including the MerseyTunnels) is undertaking a review of itsvehicle fleet to ensure the organisation’senvironmental commitments are takenforward in its operational vehicle fleet.The procurement of any new vehicles willtake account of whole life costs andsustainability issues in line withMerseytravel’s EnvironmentalSustainability Strategy and the EUdirective on Clean and Energy EfficientRoad Transport Vehicles.The Tunnels Police have reduced theamount of equipment, such as breathingapparatus, traffic cones and lights, carriedin their vehicles to improve fuel efficiencyby carrying less weight.Merseytravel owns and leases a fleet of69 vehicles including three Mersey Ferryvessels. In the last year the Mersey Ferryvessels have increased the amount of fuelpurchased and consequently their CO2eemissions due to expanding the cruises(see the Environmental SustainabilityStrategy section for the 5 year progress).

Business travelYear2010/112009/10Essential / casual car useTaxisRailAir05,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000CO 2 e emissions (kg)Overall business travel will naturallyfluctuate year on year. It is positive to notethat taxi use has decreased following theintroduction of a new business travelpolicy. The policy ensures the mostefficient means of travel, in order tominimise costs, are used. It is now arequirement for taxis to be used inexceptional circumstances and formanagers to approve these journeys. Railand air travel increased due to additionalmeetings with contractors and partners tohelp introduce SMART ticketing toMerseyside and to progress Europeanprojects. The rail and air emissions arelower than 2008/2009 showing the overalllong term trend is decreasing (see theEnvironmental Sustainability Strategysection for the 5 year progress).Merseytravel has an adopted Travel Planwhich is a package of mechanisms,initiatives and targets aimed at promotinggreener, cleaner, more sustainable travelchoices and reducing the reliance on theprivate car, thus reducing the impact ofstaff travel and transport on theenvironment.2010 saw the release of the revised StaffTravel Plan, reviewing the success ofGiant Steps, the previous plan that beganin June 2003. The new travel plan setfurther targets for the increase of cyclingand walking as modes of travel forMerseytravel employee. The targets areavailable to view in the 2009/2010Environmental Sustainability Report; thedocument can be accessed atwww.merseytravel.gov.uk/information_environment.aspThe Travel Plan uses the SustainableTransport Hierarchy, a method ofmeasuring the suitability of a mode oftransport for employees travelling forbusiness purposes and also included forthe first time alternatives to travel such astele- and video-conferencing.Merseytravel also signed up to theGovernment sponsored Cycle to WorkScheme in March 2011, allowingemployees to buy a bike using salarysacrifice. In its first month, 15 employeeshad already taken up the offer and wereusing their bike to cycle to work.Environmental Sustainability Report 2010/201115

Water useHeadquarter buildingsYear2010/112009/10Mersey Ferry terminals, office & musuemsKingsway Tunnel & ventilation stationsQueensway Tunnel & ventilation stationsBus stations010,000 20,000 30,000 40,000Water (m 3 )Environmental Sustainability Report 2010/2011Water consumption increased overall asdamaged sections of the KingswayTunnel road deck were removed usinghigh pressure water (hydro-demolition)and due to several major bursts on thefire mains. Usage increased at the MerseyFerries following the opening of a newrestaurant and cafe and also at the busstations due to longer travel centreopening hours and staff relocating fromthe headquarter buildings.Consumption is expected to reduce nextyear in comparison to the base year asthe road deck repair project ended inOctober 2010 and the fire mainreplacement project is expected to end inlate 2011/early 2012 (see theEnvironmental Sustainability Strategysection for the 5 year trend in use).ESS 2006-2011 ProgressFer5 Mersey Ferries will seek tominimise waste and increaserecycling from all terminal and onvessel operations. All waste willbe disposed of at appropriatelicensed waste facilities.Waste minimisation and resource useare important issues that continue to offerthe potential for improvement. This yearMerseytravel recycled 125 tonnes ofwaste, an increase of 13% in comparisonto the previous year. This positive trend isdue to increased glass recycling at theMersey Ferries.16

Quantity of waste recycled2010/11Year2009/10020,000 40,000 60,000 80,000 100,000 120,000 140,000Weight (kg)Waste minimisation and resource useare important issues that continue to offerthe potential for improvement. This yearMerseytravel recycled 125 tonnes ofwaste, an increase of 13% in comparisonto the previous year. This positive trend isdue to increased glass recycling at theMersey Ferries.In mid-2011 Merseytravel will award anew general waste, recycling andconstruction waste contract. Thesuccessful company will be required toreport monthly the quantity of waste sentto landfill and for recycling thereforeimproving Merseytravel’s data andevaluation processes.Merseytravel expects the quantity ofwaste sent to landfill and for recycling totemporarily increase next year as nearlyone-third of its staff prepare to move tothe new headquarter building in 2012.Use of information technology will be atthe heart of the organisation which willhelp staff to move to a paper-reducedsystem of working.In 2010/2011, the Mersey Tunnelsreduced the potential for fuel or oil to bewasted and lowered the risk of a pollutionincident by replacing the fuel storagetanks at the Wallasey Works Unit,installing an interceptor at the surfacewater drain outside the fuel tank/pumpsand by replacing the waste oil storagetank. All of the equipment has integratedsafety systems. The Mersey Tunnels alsoremoved obsolete fuel storage tanks.Environmental Sustainability Report 2010/201117

145 Merseytravelmanagers haveundergoneleadership trainingAwarded the Investors inPeople Good Practice Awardin Health & WellbeingA secure public transport system is keyto help improve accessibility andconfidence in using the transport system,especially for the most vulnerablemembers of the community. OnMerseyside this is done throughTravelSafe, a cross-sector partnership toaddress crime and the fear of crimeassociated with the transport sector.TravelSafe sees Merseytravel, MerseysidePolice and private operators workingtogether by sharing intelligence,information and resources.This year saw a 34% reduction inincidents of smashed windows (269 fewerincidents) in 2010/2011 when comparedto 2009/2010. Over the life time of thestrategy all 66 Merseyrail stations havebeen awarded the coveted “securestation” status after visits by the BritishTransport Police on behalf of theDepartment for Transport in associationwith Crime Concern. Merseyrail havebecome the first rail network in the UKthat is deemed as ‘fully secure’.The Merseytravel’s Public Arts Strategyobjective is to improve the journeyexperience for the travelling public bycreating a safe and stimulatingenvironment in which to travel. Public artalso contributes towards the regenerationof the City whilst supportingMerseytravel’s Tourism Strategy byenhancing our facilities and infrastructure.This will give Merseyside a unique qualityand edge over other competing visitordestinations.This year public art installations included:• One Love One Life One Liverpool atLiverpool James Street Station,designed by self taught artist GrantSearl, is the first of a 5 piececommission called ‘Animate theUnderground’. One Love One LifeOne Liverpool’ is an oil on canvasreproduction image bearingreferences to local landmarks and theintense loyalty that Merseyside peoplefeel for their area and their footballclubs. Each piece of art will beaccompanied by its very own riddle,which leads to a hidden word; whenall five riddles have been solved theywill form the basis of an answer to acompetition.• The Madness of King John atLiverpool Lime Street Underpass isthe second instalment ofMerseytravel’s ‘Animate theUnderground’ commissioned to GarntSearl who said it was, “inspired by thelyrics, words and thoughts of JohnLennon.”• Old Roan Station communityproject saw the transformation of anold derelict piece of land, which usedto house the old booking office, into apeaceful community plot thatremembers the men and women thatdied during the two World Wars aswell as embracing the creative spirit ofthe present community.Environmental Sustainability Report 2010/201119

Promoting sustainable transport choicescontinued to be delivered throughTravelWise, the campaign to promotesustainable transport in Merseyside.The brand is used by Merseytravel and the5 Local Authorities and can be applied toany Smarter Choices activity. In 2010/11the campaign achievements included:• Joint project with Liverpool ActiveCities that saw 39 people in healthdeprivation areas receive free bikeand training package.• Personalised Travel Planning inWest Derby saw a modal shift to bususe of 12% from those interviewedbefore and after the project.Environmental Sustainability Report 2010/2011• Support to 51 organisations topromote sustainable travel to tourismdestinations and development of atool that sits on tourism websitesshowing ‘how to find us’ bysustainable modes. This was 50%funded by the European RegionalDevelopment Fund.• Development of new cycle andwalking routes in Sefton and Wirral aspart of the ERDF project.• Walk to School campaign in Octoberand May seeing 280 of schoolsparticipating and promoting the “Walkto School” message to parents, staffand pupils.• Joint project with Liverpool PrimaryCare Trust, as part of the Year ofHealth and Wellbeing, in which over250 people received adult cycletraining and maintenance skills, aswell as hundreds of people attendedevents where Dr Bike was presentfixing bikes.• National Standard Bikeability trainingcontinued to be delivered. Since2006, 53,000 pupils have receivedtraining in school.• Delivered stakeholder LTPcommunications via newsletters,breakfast briefings and an annualconference ensuring engagement andaction in the debate around transport,mobility and health.• Continued to provide support andtools to organisations and schools toimplement travel plans that encouragestaff, pupils, visitors, patients andstudents to travel on foot, by bike,bus, train, ferry and car share.20

ESS 2006 - 2011 ProgressMer7 Merseytravel will ensure that allnew and redeveloped facilitieshave adequate provision forinterchange between modeswhere the land is available andthe provision is justified, toreduce car journeys in to urbanareas and facilitate integration ofthe public transport network.Mer10 Merseytravel will ensure that allnew and redeveloped stationshave safe, convenient andsecure cycle storage facilitieswhere practicable and inconsultation with other cyclegroups.During 2010/2011 Merseyrail inconjunction with Merseytravel, WirralCouncil and Sefton Council introducednew and secure cycle parking at 18stations. The scheme was part of CycleEngland’s Cycling Demonstration TrainOperator scheme and saw the creation of750 secure cycle parking spaces withSmart Card access which are used by400 members of the scheme. This takesthe total on the network to nearly 1,500spaces all of which are protected byCCTV.Merseytravel are committed to investingin the learning and development of allemployees and will continue to improveways of helping people realise their fullpotential. To assist the development ofemployees Merseytravel has developed aLeadership Programme for all managersand supervisors.The Leadership Programme is focussedon managers and supervisorsunderstanding the importance of their rolewithin the organisation. The programmewill enable managers and supervisors tohave a consistent approach in drivingMerseytravel forward. This has allowedmanagers to support Merseytravel as itstrives to meet its ‘world class’ vision. Inthe last 12 months, 145 managers haveundertaken the leadership programme,which has led to a direct change in theway they manage their sections and theirstaff. A number of Continued ProfessionalDevelopment workshops have also beendelivered since to allow managers tocontinue to build upon the knowledge andskills gained from the leadershipprogramme, such as emotionalintelligence, micro communications andgiving and receiving feedback.Environmental Sustainability Report 2010/201121

Environmental Sustainability Report 2010/2011The health and wellbeing of staff isimportant to Merseytravel and we haveestablished an effective WorkplaceWellbeing Strategy to ensure we have ahealthy and contented workforce whichwill, in turn, improve our productivity andefficiency as an organisation.Health and Wellbeing highlights this yearinclude:• Signing up to the Mindful EmployerCharter, a national campaign whichaims to increase awareness of mentalhealth at work and provide support forcompanies in recruiting and retainingstaff with mental health conditions.• Merseytravel recruited a team ofvolunteers from within Merseytravel tobe our Workplace WellbeingPromoters.• A new working group was formedcalled the Joint Health, Safety andWellbeing Forum. The Forum iscomprised of management and unionmembers. Their role is to ensure thatthe strategy & plan stay focused andin line with requirements for bestbusiness practice.• Merseytravel was awarded theInvestors in People Good PracticeAward in Health and Wellbeing (IiP).ESS 2006-2011 ProgressMer 1 Merseytravel will develop astrategy and subsequent actionplan to embed Corporate SocialResponsibility across the wholeorganisation.Merseytravel worked with BITC (Businessin the Community) to assess the potentialto incorporate all the positive work theorganisation currently achieves regardingCSR into one strategy. This will bringtogether the policies and strategies thatfocus on:• Environmental performance,• Health, safety and well being ofMerseytravel staff,• Desire for training staff andpersonal development,• How Merseytravel engage withlocal communities and• Involvement with charities.A Corporate Social ResponsibilityStrategy will help integrate all theseaspects to Merseytravel’s organisationaland regional shared goals.Merseytravel has supported a locallyregistered charity every year since 2003.Merseytravel employees vote for acharity of their choice and last yearapproximately £8,000 was raised for thecharity Sundowns by staff through variousevents including:• Ticket Auctions for local eventsincluding football matches and theatreshows.22• Staff and customer donations fromevents such as a Wallace and Gromitweekend at Spaceport and the TunnelTours.• Sponsorship money raised by staff forevents such as the Wirral CoastalWalk.• Numerous raffles and fairs.

Merseytravel maintains a system forresponding to stakeholder feedback forour own activities, as well as bus serviceproviders and rail stations. All complaintsrelating to the environment and widersustainability issues received in 2010/2011are listed in the table. The correspondenceis acknowledged and forwarded to therelevant department or agency for aresponse.This is also supported by Freedom ofInformation requests and EnvironmentalInformation.Stakeholder FeedbackType of enquiry / complaintNumber of enquiries / complaintsMerseytravel, bus operators in the city centre& train stationsAccessibilityDisabled accessFacilities accessibilityPram carrying policyRail station accessibilityVehicle rampVehicle floor not loweredVehicle accessibilityTotal13242001334Pollution & EnvironmentCleanliness litterPollution litterPollution noiseVehicle electricTotalFacilitiesPark & ride and cycle facilitiesFacilities car parkingTotal20114123Environmental Sustainability Report 2010/2011Information (Total) 296Overall Total 33723

Economic, Technological and Poltical2010/2011 Achievements:Stagecoach andMerseytravelsustainablebiodiesel trial47bus idling finesissuedEnvironmental Sustainability Report 2010/201124Merseytravel is committed to sustainabledevelopment and recognises we caninfluence and assist the private sector tomanage their supply chains and improvethe environmental performance of theiroperations.Procurement continues to be an areawhere sustainability improvements arebeing made. In April, Action Sustainability,funded by Envirolink Northwest, assistedMerseytravel to train its new procurementteam about sustainability issues and todevelop an action plan to work through“Procuring the Future’s flexibleframework”. A year later the team hascompleted 24% of the flexible frameworkand plans to complete the framework by2016.This year Merseytravel approved a newprocurement policy and strategy thatembeds sustainability, introduced a newICT system to manage the tender processand developed new contract awardcriteria. When tendering goods, works orservices a company is asked technical,financial, health and safety, equality anddiversity and environmental questions.The answers are scored and thecompanies with the highest scores moveonto the specification stage.ESS 2006 - 2011 ProgressMer14 Merseytravel will continue toresearch and trial the use ofnew technologies in vehicledesign and pollutionabatement to reduce fuelconsumption and improve localair quality.SBS3Merseytravel will activelysupport the introduction ofbuses using proven alternativetechnologies on selectedroutes.Through 2010/2011 Merseytravelcontinued to operate a full electric busservice in St Helens, began a sustainablebiofuel trial with bus operator Stagecoachand supported Cumfy Bus’s successfulapplication to the DfT Green Bus fund forlow emission vehicles on the LiverpoolCity Centre Supported Services.

SMART ticketinglaunched80% of supportedbus servicesare Euro 3 or betterIn 2010 Merseytravel successfullycompleted the 3 year BIONIC (BiofuelNetworks In the Community) sustainablebiofuels project of which Merseytravelwere the co-ordinators. The project aimwas to examine the barriers to the use ofhigh blends of sustainable biofuels andestablish practical solutions to overcomethem. The outcomes included a trial witha commercial operator of a blend ofsustainable biodiesel made from locallysourced used cooking oil, a network forinterested organisations to engage with tosupport the wider uptake of sustainablebiofuels and a set of Best PractiseGuidelines to support potential users ingetting projects off the ground.For further information visithttp://www.bionic-project.eu/CLIMATLANTIC is a 2 year transnationalproject that started in 2010 looking atdeveloping strategies at regional and locallevel towards the reduction of the carbonfootprint in the Atlantic Area of Europe.The strategies are being developed under4 basic pillars – Mobility, Energy, TerritorialManagement and Social Behaviour.In Merseyside the actions beingimplemented include a trial Eco Cruise onthe Mersey Ferries for local schoolchildren. If successful then this willbecome a permanent resource for localschools. The new ClimAtlantic websiteaimed at schools, teachers andschoolchildren will be launched in July2011 and will provide information forpeople who want to find out more aboutthe environment and making smartertravel choices. The ClimAtlantic book ofpoetry which features poems on climatechange written by school children will beincluded with the May – August 2011edition of the Educate magazine whichhas a distribution of 30,000 copies toschools across the UK.For further info www.climatlantic.co.ukEnvironmental Sustainability Report 2010/201125

ESS 2006-2011 ProgressMerseytravel are co-ordinators of START,a European Commission project to aidSeamless Travel across the Atlantic arearegions using sustainable transport whichruns from 2009 - 2012.Through START a pilot smartcardticketing project is being developed whichwill be aimed at visitors to the LiverpoolCity Region. The smartcard (LiverpoolDay Tripper) will be unique as it will offerreturn travel to and from Liverpool JohnLennon Airport to the city centre alongwith entrance to two of the region’s topattractions – The Beatles Story and RiverExplorer cruise on the Mersey Ferries.Phase one of the smartcard will launch inJuly 2011, with a second phase, whichwill offer a greater variety of attraction andpurchasing options, will launch in autumn2011. For more information visitwww.start-project.euSBS1 Merseytravel will review itscontracting procedure toensure that the mostappropriate service in termsof quality, service reliabilityand environmental performanceis offered to the customer.SBS4 Merseytravel will continue tostipulate a bus age restrictionof not more than 15 years oldthrough its tendering process.Tenders for Contracted Services supportthe use of alternative technologies andfuels as well as better Euro standards byoperators. The Liverpool City CentreServices had specific reference tooperators applying to the DfT Green BusFund in 2009. This is alongsidestipulations on other areas of servicequality including punctuality, cleanlinessand driver behaviour. Despite the toughfinancial constraints this year has brought,Merseytravel have maintained aninsistence on standards of serviceincluding the maximum age of vehicles.Environmental Sustainability Report 2010/201126

The burning of fossil fuels fortransportation is a major contributor topoor air quality and in Merseysideseveral air quality management areashave been declared where atmosphericpollution is above legal standards.In support of improving the air quality onMerseyside Merseytravel:• Works in Partnership with localauthorities and private operators onAir Quality Management Plans andactions to reduce emissions frompublic transport.• Encourages the use of moresustainable transport choices throughthe TravelWise campaign on SmarterChoices.• Implements measures to preventidling of buses in bus stations and inallocated layover bays in the CityCentre and encourage the use ofhigher Euro standards buses througha ‘Green’ departure charge tariff.• Implements the use of new vehicletechnology to reduce emissions frompublic transport eg full electric andhybrid buses.• Through the LTP developed strategicapproach to reducing emissionsacross Merseyside through theLiverpool City Region Low EmissionStrategy.ESS 2006 - 2011 ProgressMer23 Merseytravel will work inpartnership with localauthorities to assist in thedevelopment of strategies toimprove air quality.Merseytravel provided support in thedevelopment of the Liverpool City CouncilAir Quality Action Plan, the Low EmissionStrategy for the Liverpool city region andis a partner in the Low EmissionsStrategies Regional Group Initiative led bySefton Council.Tun2 Mersey Tunnels will minimisecongestion, queuing and othersituations that lead to inefficientfuel burn by taking steps toensure that free flowing traffic isfacilitated throughout thetunnels.Asset Management introduced aprogramme of overnight tunnel closuresso maintenance is carried out withminimum impact to traffic flow. A newCCTV system is being installed to providebetter monitoring of traffic and routineTuesday and Thursday closures havebeen suspended for non-urgent work.Environmental Sustainability Report 2010/201127

2006 - 2011 Strategy Review2006-2011 Environmental SustainabilityStrategy – Final Summary ReviewEnvironmental KPIs and AchievementsEnvironmental Sustainability Report 2010/2011The early sections of this report gave adetailed review of 2010/2011, but 2011 isalso the final year of the 2006-2011Environmental Sustainability Strategy andhere Merseytravel will reflect on key areasof progress over the whole five yearperiod. The 2006-2011 strategy expandedupon its predecessors to include all threestrands of sustainable development –environment, social and economic issueswhich we aim to develop further into anadopted Corporate Social Responsibility(CSR) during the course of the nextstrategy.The 2006-2011 strategy contained 66policy statements identifying specificactions focused on individual operationalareas of Merseytravel. At the end of thestrategy time-frame Merseytravelrecorded progress or full completion on atotal of 64 (97%), a successful outcomefrom Merseytravel’s point of view. Thosethat were not completed were subject towider competing demands includingeconomic or social aspects. Below is aselection of the key achievements andMerseytravel’s key performanceindicators (KPIs) during this period.• Retained certification to EMS ISO14001 having first achieved thestandard in 2003.• Gained the Carbon Trust Standard in2009 for reducing Merseytravel’scarbon footprint by 7% over 2 yearsby completing projects like theinstallation of variable speed drivesand motors at the Mersey Tunnelsventilation stations.• Developed a 6 year CarbonManagement Plan to 2016 to reduceMerseytravel’s greenhouse gasfootprint by 24% (CO2e). The planidentifies potential projects to reduceMerseytravel’s potential footprint by23.9%.• Reduced the number of MerseyTunnels paper statements sent toconcessionary holders by 100% andpre-paid account holders by 76%.28

Estate electricty and gas use2010/112009/102008/09Year2007/082006/072005/0605,000,000Headquarter and bus infrastructure10,000,000 15,000,000 20,000,000 25,000,000Energy consumption (kWh)Mersey Ferries• Reduced energy consumption by 4%within 5 years.• Continued delivery of the staff travelplan covering personal and businesstravel.Queensway TunnelKingsway Tunnel• Commissioned the construction ofLiverpool South Parkway and PierHead Ferry Terminal. Both buildingswere assessed against the BuildingResearch EstablishmentsEnvironmental AssessmentMethodology (BREEAM) for theirsustainable design and both achievedratings of Very Good.Environmental Sustainability Report 2010/201129

Estate water use2010/112009/102008/09Year2007/082006/072005/060 5,00010,000 15,000 20,000 25,000 30,000 35,000 40,000Water use (m 3 )Headquarter and bus infrastructureMersey FerriesQueensway TunnelKingsway TunnelEnvironmental Sustainability Report 2010/2011Year• Reduced water consumption by 2.4% incomparison to 2005/2006. See theEnvironment section earlier for anexplanation why water usage hasincreased in the last year.Vehicle Fleet2010/112009/102008/092007/08• Reduced CO2 emissions from thevehicle fleet by 21% in comparisonto 2005/2006.302006/072005/060 500,0001,000,000 1,500,000 2,000,000CO 2 emissions (kg)Headquarter and bus infrastructureMersey FerriesQueensway TunnelKingsway Tunnel

Business Travel2010/112009/102008/09Year2007/082006/072005/06010,00020,00030,00040,00050,00060,00070,000C0 2 (kg)Essential / causal car usersTaxisRailAirThe taxi data has not been included for 2007/08 as it was not available. We can assume a trend of decreasing use.• Reduced CO2 emissions frombusiness travel by 29% in comparisonto 2005/2006.• Increased recycling by 106% incomparison to 2005/06.YearQuantity of waste recycled2010/112009/102008/092007/08Environmental Sustainability Report 2010/20112006/07312005/060 20,00040,000 60,000 80,000 100,000 120,000 140,000Weight (Kg)

Social AchievementsEnvironmental Sustainability Report 2010/2011• Delivered the TravelWise programmeto promote smarter travel choicessuch as public transport, walking,cycling and by using methodsincluding travel planning.• Developed a Public Art Strategy andintroduced 19 new art installations.• Celebrated Year of the Environmentthrough an art competition andworked with the National WildflowerCentre to engage with schoolsgrowning trees and shrubs for localtrain stations and growing vegetablesin school allotments.• Achieved certification to Health andSafety Management System ISO18001 in 2010, Quality ManagementSystem ISO 9001 in 2010 andInvestors in People gold award in2011 and champion status in 2006.• Educated more than 88% ofMerseytravel staff to level 2 standard,with over 62% of staff at level 3 orhigher.• Awarded the Business in theCommunity Awards for Excellence forshowing an outstanding commitmentto Skills for Life. Highlights of thelearning programme include thedevelopment of a coaching andapprenticeship programme.• 7 years of the Liverbird DiscoveryCruise.• Fundraised for local charities andcommunity groups.• Reduced crime on the publictransport network through theTravelSafe programme:• TravelSafe and partners developedthe bus IRiS System to mapincidents associated with the busnetwork and pass the intelligenceonto the police for focussedintervention.• Operations have seen a 74%reduction of smashed windows(1,488 fewer incidents) whencompared to figures in 2006/2007• 66 Merseyrail stations and theassociated car parks havereceived Secure Station Status.• Invested in measures that make thebus and rail network more accessiblefor people who use wheelchairs orhave other mobility or sensory needs.• Improved information at rail stationsacross Merseyside.• Continued to engage with youngpeople in the community through the‘Your Choice’ conferences, to educateyoung people with the aim to reduceanti-social behaviour. Merseytravelalong with the emergency servicesdeliver these conferences.• Continued to work with schools toeducate children and young peopleabout transport.32

Economic, Technological andPolitical Achievements• Established an EnvironmentCommittee for the IntegratedTransport Authority’s electedmembers.• Embedding sustainability intoMerseytravel’s purchasing, throughthe:• Developed a new ProcurementStrategy and Policy.• Completed 24% of the Procuringthe Future’s flexible framework.• Delivery of European Union projectssuch as:• BIONIC (Biofuel Networks in theCommunity) promoting theproduction and use of sustainablyproduced transport biofuels.• ClimAtlantic focusing on educationand carbon reduction in transport.• Let’s Get Moving work to deliverprojects reducing transportbarriers to work, education andtraining for residents ofMerseyside living in the mostdisadvantaged areas.• START to make it easy to travel to,from and around the Atlanticregions using environmentallyfriendly, collective modes oftransport.• Mediate establishes a commonEuropean methodology formeasuring accessibility to publictransport.• Green Transport Plans projectworked with the visitor economyto encourage visitors and staff totravel sustainably to touristdestinations.• PARTNER aimed to make it easyfor visitors to travel to, from andaround the Atlantic Area using acombination of local publictransport and inter-regionaltransport services.• Delivery of the ECOtravel, Green CarGuide Live! in 2008 and the ReducedEmissions Vehicle show in 2006.• Supported local bus operators to usehybrid buses on a Contracted Service.• Monitored the air quality in the MerseyTunnels, each year the results werebelow the limits for exposure.• B30 sustainable biofuel trial withStagecoach.• DfT green Bus Fund bid by CumfyBus for Supported Services inLiverpool City Centre.• Provided incentives to bus companiesto improve local air quality through:• Fines for buses idling in layoverbays.• Differential departure chargesystem offering more efficientbuses a discounted rate to use thebus stations and layover bays atMerseytravel bus stations.• Development of Bus QualityPartnership schemes acrossMerseyside.Environmental Sustainability Report 2010/201133

Environmental Strategy 2011-2016Merseytravel’s next EnvironmentalStrategy for 2011-2016 exists alongsidethe third Local Transport Plan (LTP3) forMerseyside. In particular the strategysupports actions in Goal 2 of LTP3, whichis to “Provide and promote a clean, lowemission transport system which isresilient to changes to climate and oilavailability”, reflecting the increasedresponsibility Merseytravel now has overLTP3.The strategy sets a new vision forMerseytravel to:“Be a UK exemplar of environmentalsustainability in local transportprovision”.The strategy focuses on environmentalissues but the intention is that it willbecome part of a wider Corporate SocialResponsibility Strategy, which theorganisation began to develop in 2011.The Environmental Strategy DeliveryGroup will ensure that environmentalconsiderations are thoroughly embeddedacross Merseytravel and will continue towork closely with public transportproviders, local authorities and otherstakeholders to deliver achieve joint aims.Merseytravel will also continue to reporton progress in delivering the strategy infuture annual Environmental Reports.The strategy takes a new approach toachieving this by identifying six Prioritiessupported by Goals, Indicators andTargets and Mechanisms to achieve them.These will be reviewed throughout the fiveyear period to ensure that they are stillrelevant and appropriate.Environmental Sustainability Report 2010/2011“New Head Quarter Building rated BREEAM “Excellent””34

Environmental Sustainability Report 2010/201135

Table B: Showing KPIs and progress during the current year 2010/2011 2 .MerseytravelElectricty and Gas Use (kWh)Base year2009/20102010/2011Headquarter Buildings 2,576,299 1,957,802Bus Stations 2,229,162 2,700,331Mersey Ferries 2,576,724 3,721,069Mersey Tunnels - Kingsway 6,526,634 6,147,510Mersey Tunnels - Queensway 6,225,318 3,168,286Electricity and Gas CO2e emissions (kg/year)Headquarter & Bus Stations 1,160,195 851,615Bus Stations 992,595 1,239,018Mersey Ferries 1,044,067 1,498,023Mersey Tunnels - Kingsway 3,138,214 2,978,131Mersey Tunnels - Queensway 3,032,404 3,027,004Water Use (m 3 /year)Headquarter & Bus Station Vehicles 3,360 3,387Bus Stations 5,831 6,027Environmental Sustainability Report 2010/2011Mersey Ferries 5,545 9,122Mersey Tunnels Vehicles 3 7,376 20,309Mersey Ferries Vessels 3 3,027 2,789Vehicle Fleet CO2e emissions (kg/year)Headquarter & Bus Station Vehicles 68,609 42,605Mersey Ferries Vehicles 4 3,320 8,524Mersey Tunnels Vehicles 4 174,908 178,959Mersey Ferries Vessels 1,359,540 1,401,837Business Travel CO2e emissions (kg/year)Essential & casual car users 20,010 19,698Taxis 1,764 1,13838Rail 12,064 14,894Air 4,981 14,252Waste Recycled (kg)All Sites 109,941 124,6852 The base year has been changed from 2005/06 to 2009/10 as theorganisation’s sites and the quantification methodologies changed(from carbon dioxide (CO 2 ) to carbon dioxide equivalent (CO 2 e))following its participation in the Carbon Trust’s Carbon ManagementProgramme.3 Includes use of the fire mains.4 The 2010/2011 vehicle fleet data for ferry vehicles and tunnelvehicles was missing for 8 weeks. To calculate an annual figure an8 week average was taken using the 44 weeks that were available.

Table C: Showing the engine standards and age of the privately owned buses on Merseyside.Engine standards(number of vehicles)2006 2007 2008 2009 2010 2011Pre Eurowith particulate trapNotavailable1070130266110161612Euro 1with particulate trapNotavailable34953314392244710414828Euro 2with particulate trapNotavailable26840346121492943787244320Euro 3with particulate trapNotavailable3557036573330381887826656Euro 4with particulate trapNotavailable003131005108010821Euro 5with particulate trapNotapplicableNotapplicableNotapplicable12 1224612574Alternative technologyCompressed Natural GasElectricHybridNotavailable066060060060060Total - 1254 1412 1415 1142 1237Age of fleet(number of vehicles)2005/20062006/20072007/20082008/20092009/20102010/2011Less than 1 year 111 161 54 89 137 1372-5 364 124 291 334 255 3716-10 651 292 431 442 257 31211-15 811 502 572 525 398 588Over 15 254 118 54 56 28 23This information will be available in other formats and languages on request.Environmental Sustainability Report 2010/201139

For further information please contact:Merseytravel24 Hatton GardenLiverpool L3 2AN0151 227 5181