MENA ICT Workshop Presentation Session 3 Korean eGov

e-Government Development of Korea17 MAY 2011Hwang Kyu-ChulInformatization Promotion Division DirectorMinistry of Public Administration and SecurityRepublic of Korea1

ContentsIOverviewIIStructure of e-GovernmentIIIStatus of Service IntegrationIVTowards Smart Government2

IOverview3

A Journey to e-Government in KoreaConstruction of National DBEstablishment of administrative DB on residence, real-estate, vehicle, etc.Construction of e-Gov InfrastructureDigitalization of procurement, patent, national tax, and customs, etc.Propulsion of 11 key initiatives including G4C and NEISLegislation of e-Government ActsDevelopment of Citizen-oriented e-Gov’tExecution of 31 e-Government Projects including consolidated logisticsand the sharing of administrative informationUtilize e-Government convergenceUtilize the open, sharing and cooperative elements of e-Government,consolidate national information resources, and develop more digitizationpolicy on information security and smart government4

Current Status of Korea’s e-GovernmentPhase 1 [Foundation]Phase 2 [Service Advancement]Consolidation of internal administrativeprocedure and establishment ofcommon basisSelective public service reformAdvancement of internal administrativeprocedureExpansion of integrated civil servicePhase 2We areHere !Phase 1Level 1EmergingLimited webpresenceLevel 2EnhancedRegularly updatedcontents andinformationLevel 3TransactionalVisa, passport,birth recordsobtained onlineTaxes & fees paidonlineLevel 4SeamlessSeamless onlineservice provided byagenciesConvergedpublic/civil services5

Contribution of IT to National EconomyIT sector growth rate (2010) : 20.1%(1 st quarter), 14.2% (2 nd quarter)12.6%(2006) -> 6.8%(2008) -> 20.1%(1 st quarter, 2010) 14.2%(2 nd quarter,2010)IT sector contribution to GDP growth rate : 20%20.9%(2006) -> 24.3%(2008) -> 19.2%(1 st quarter, 2010), 16.8%(2 nd quarter,2010)Domestic IT Sector GrowthContribution to GDP Growth20.1(%)24.3(%)20.912.619.26.820062008 20101 st quarter2006(Source : Bank of Korea)2008 20101 st quarter6

IT Sector ExportIT Sector export accounted for 32.9%(USD 154bil.) of the total export(USD 467 bil.] in 2010In 2010, the trade balance for the IT sector was USD 78 bil. In surplus,which is higher than the total trade balance for all industriesExportTrade Balance422(unit : USD 1 bil.)467364All IndustriesIT Industry58(unit : USD 1 bil.)594042781311211542008 20092010-132008 2009 20107

IIStructure of e-GovernmentInfrastructureBack – Office ServicesFront – Office Services8

NCIA, Governmental IDC (Internet Data Center)-related to civic life-related to social stability

NCIA, Governmental IDC (Internet Data Center)Business NetworkInternet NetworkCentral Gov Local Gov etc.

NCIA, Governmental IDC (Internet Data Center)Separately managed information systems are consolidated by establishing NCIA*- Information systems of government agencies integrated and managed togetherSeamless & Flawless Operation AchievedStable integrated IT management for 24 / 7Monthly system failure time :67 min → 1.15 minIT Management Improved67% of employees licensed for ITIL (IT Infra. Lib.)Number of systems managed per person :1.8 → 13Security Environment Consolidated8-layer protection / 4-step analysis against intrusionCyber attack / intrusion detection system equippedDual system for natural disaster relief11

On-Nara BPS (Business Processing System)Integrated online management of public processes-87 central government agencies and local governments are currently using On-Nara BPSPolicy accountability improvedOn-naraBPSAll decisions & opinions recorded in e-Document cardsHistory management of all the edited documentsGovernment efficiency enhancedOnline administration of all policy making processAll officers are now using On-Nara BPS (2011)12

Citizen-tailored Gov’t Information SharingTo minimize required documents and office visits by expanding Gov’t informationsharing to the entire public sector and financial institutions- change from Register & provider-centered to customer-tailored Gov’t info. sharing- prevent misuse of critical information and promote Gov’t info. sharing among agenciesExpansion of Gov’t Info. SharingExpanding shared info.: 92 types → 120 typesExpanding # of agencies:- public: 85 agencies → 106 agencies- private: 17 agencies → 30 agenciesConsolidation of private info.Developing ‘One Screen Service’ to show onlyneeded info.of citizens to public officialsDeveloping Gov’t info. relay system to improvethe management of Gov’t info. relay service13

Online Civil Service (G4C)Number of documents and visits have decreased through online civil services- Civil information inquiry, petition & application, document inquiry and issuance, etc.Civil information inquiry and applicationOnline information services for up to 4,969 inquiriesOnline application statistics:* 410 inquiries (2005) → 3,020 inquiries (2010)- Online business registration, tax payment and its certificates,factory registration, etc.Online document inquiry and issuanceIssuance statistics:8 inquiries (2005) → 1,208 inquiries (2010)14

E-Customs : UNI-PASSWorld’s top-level custom administration being achieved through processinnovationand informatization since 1992- Ex/import declaration, in-port, freight management, drawback, etc.e-Clearance PortalTime reductionExport: more than 1 day → within 2 minutesImport: 2.5 hours → 1.5 hours※ United Nations Conference on Trade and Development(UNCTAD) recommends 4 hoursIT Passenger Management flow accelerationImprovedto advanced level40 minutes (Before) → 25 minutes (After)※ International Civil Aviation Organization (ICAO)recommends 45 minutesLogisticsBusinessCustomsbrokerCustomsUS$ 2.4b / yearUS$ 6m / yearUS$ 4.1m / yearSaving 130 workforce/year15

E-Patents : KIPOnetPatent administration is informatized including application, examination,certificate service, etc.Service available 24 hours, 365 daysBoth domestically and internationallyReal-time processing information providedOnline IT Management Processing System Improved for PCTWorld’s 1st to establish online processingsystem for PCTOnline issuance ofcertificationspatent chargerefundPCT onlineapplicationAuthenticationCenterWorld’s 1st to exchange online documents withWIPOExamination period for Patent applicationsIs Shortened to 9.8 months through enhancedefficiencyPersonnel expense Savings are 1.75milliondollars saved from using the efficient KIPOnetsystem16

E-Procurement : KONEPSBidding procedures are now processed online in a one-stop process- In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conductedthrough KONEPS * Users: 191,000 businesses and 41,000 agencies• Enhanced EfficiencyInformation on all public biddingsOne-time registration for bidding for all agenciesand bidding documents submitted onlineSaves USD8.1B worth of transaction costsannuallyEnhanced TransparencyBidding and contract information openReal-time checking of procurement processingReduced face-to-face meeting by workprocedure automationKorea received UN Public Service Award (PSA) in 2003 and was introducedas a best practice model for transparency enhancement by OECD17

IIIStatus of Service Integration18

BackgroundCompletion of digitalization at individual task levelLack of integrated servicesIncreased efficiency and citizen satisfaction achieved byintegrating related services19

Online Civil Affairs ServicesBefore IntegrationAfter IntegrationLocal OfficeCar ChangeRegistration reportTransferNotificationLocal OfficeIDManagementSystemCarRegistrationSystemPerson inChargePerson inChargeTax Office…BusinessRegistrationCorrectionMovementApplicationSchoolTransferNotificationOffice ofEducation…IntegratedapplicationG4CNEISMMAAdministrationSystemNTSAdministrationSystemPerson inChargePerson inChargePerson inCharge……• Several application process foradministration process via personalvisiting or the internet• One time submission of application form Automated process throughinterconnection20

Information Sharing CenterInformation Sharing CenterIntegration of Social Welfare SystemBefore IntegrationAfter IntegrationCity and District (1)Integrated WelfareWage ManagementLocalGov (1)BasicLifeBasicPensionSelfSupportInformationCutCity and District (2)…NTSNPSLocalGov (1)Integrated DBIncomeInformation WageServiceRecordingOnce amonthUpdate+NTSNPSLocalGov (2)BasicLifeBasicPension232 Cities and DistrictsSelfSupport• Individual checking on 232 Income Information Occurrence of overlapping investigation• Individual DB management by each local office Corrupt reception of government subsidy…MOPASLocalGov (2)232 CitiesandDistrictsAdverse ManagementSystemFocusedGroupMOPAS• Provision of public documents to 232 local officesthrough one time checking from related institutes• Prevention of corruptive reception of governmentsubsidy by integrated management of welfareservice records21

National Safety Information ServiceBefore IntegrationAfter IntegrationLocal Government ALocal Government BControl FunctionEmergency Video InformationRiver CCTVRoad CCTVRiver CCTVRoad CCTVNo VideosharingUnavailableInformation sharingVarious Observation InformationLocalCity orDistrict…ObservationInformationLocal EmergencyManagementAgency• Unavailability of visual information sharingdue to closed management by each localgovernment• Co-usage of central CCTV information Enhancement of real-time counteraction22

Integration ResultsIncreased convenience in application- Single application window- Simplification of making application formReduced time taken of Civil service process- Reduction of proceeding time of drunken driver crime(120→15days)- Early finding and handling of local emergency(50→10minutes)Enhancement of administration transparency- Corruptive measure block out through integrated management onwelfare service- Real-time provision of export·import goods position23

IVTowards Smart Government24

Smart Government in 2015Realize a world-best e-Government that works for the peopleUses the desiredcustomized service atany time and placeIndividualsEnterprisesImproves enterprisecompetitiveness usingcustomized servicesSocietyLives a safe andprotected lifePublicservantSmart-work wherebywork is harmonizedwith lifeUser-oriented multiple channel integration serviceSmart-work business environmentInformation disclosure/Public participationLink with therelated agenciesCollaborationAdministrativeagenciesBusiness spacePersonal remoteconferenceDBIntegratedDBGroup remote conference(major hubs)Offline meeting (majortraffic point)DBㅊNurturing serviceRemote traininge-Government infrastructureIntegrated securitysystemNational Computing & InformationAgencyPan-governmental architecture (EA)공통서비스JointutilizationIntegratedauthentication systemAdvancedadministrationSharing serviceIntegrated computing center ofautonomous bodiesCloud computing basisCollaboration/Information sharingPublicagenciesMedical care,welfare,education,employmentagencyEnterprises25

Thank You !!!Ministry of Public Administration and Securityhttp://www.mopas.go.kr26