BIRT Redford Court - The Disabilities Trust

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Outcomes for service users“In our 2010satisfactionsurvey, 100% ofour referrersand purchaserswere satisfiedor more thansatisfied withthe services atRedford Court.”In 2010, at the time of admission 67% of service userswere rated as requiring full time direct supervision.Upon discharge only 38% of service users were rated asrequiring full time direct supervision. Following theirrehabilitation, there was a 70% decrease in their physicaland verbal aggression in service users discharged in 2010.On admission 56% of service users were not engaged inany productive activity, yet 100% of those discharged wereinvolved in some type of productive activity, includingsheltered or voluntary employment.Ongoing monitoring of the severity of neurobehaviouralsymptoms following brain injury is vital to therehabilitation process.BIRT uses a series of standardised rating scales to assesscognitive, emotional and behavioural changes over time.Each service user is assessed during their first month ofadmission. These results are then compared with the samemeasurements sampled during the last month prior todischarge. This includes monitoring of mood, behaviourand motivation, together with any demonstrationof verbal or physical aggression. As well as enablingus to measure service users’ progress, the outcomemeasurement system also acts as a valuable tool forindividual goal setting during the rehabilitation programmeand informs the ongoing care pathway.12
Satisfaction ratingsFeedback is very important to us as it enables us tocontinuously improve our standards of practice. Eachyear we ask service users, families and referrers to offerfeedback on their satisfaction with our service.In 2010, 100% of our referrers and purchasers were satisfiedor more than satisfied with the services at Redford Court.Positive comments included the high standard of careprovided and very friendly and approachable staff.89% of our service users reported they were happy ormore than happy overall with the services they received,with many highlighting thepositive day-to-day aspectsof life at Redford Courtincluding the opportunityto go out shopping or for ameal in a restaurant.100% of service users’families were satisfiedor more than satisfiedwith our service andwould recommend us toothers. Many commentedon the high levels ofprofessionalism the service and the progresstheir family memberhas made through theirrehabilitation.13
Page 2 and 3: “We aim to providethe best qualit
Page 4 and 5: FacilitiesOpened in 1997, Redford C
Page 6 and 7: AssessmentWhen a service user is ad
Page 8 and 9: Clinical practice andclinical teamT
Page 10: Sarah’s StoryAged 19 years old, S
Page 15 and 16: Where we areRedford Court is locate

BIRT Redford Court - The Disabilities Trust

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