Policies & Procedures - ViSalus

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Policies & ProceduresDirect Deposit:ViSalus offers the option to receivecompensation through directdeposit. IP’s who prefer directdeposit will be responsible forproviding correct bank accountinformation to Visalus provided ineach promoter’s back office.Cheque Reissues:Should an IP experience a delay inthe receipt of his/her cheque andwishes to be issued a new cheque,the IP will be responsible for astop payment fee of Thirty dollars($30.00 USD) for the cancellationof the original cheque and thatfee will be deducted from thereplacement cheque.Annual Administration Fee:A $25 USD Annual AdministrationFee will be charged to my creditcard on file with ViSalus. This fee isfor services, which include, but arenot limited to, downline reporting,customer tracking and accountingservices. The Administration Feewill be charged in the month of myenrollment anniversary and if notpaid will result in my IndependentPromotership being placed onFinancial Hold for up to 120 days.IF the Administration Fee remainsunpaid 120 days after it was due,my Independent Promotershipwill be terminated and I will forfeitany commissions that were heldsince the time I was placed onFinancial Hold. If my IndependentPromotership is terminated, Iunderstand that I must re-enrollas a brand new IndependentPromoter and will not be placedback in my original spot if I wish topursue the ViSalus opportunity.Ordering, Payment,Shipping and ReturnPoliciesData entry procedures:IP’s and Customers can placeorders or enter new IP’s directlythrough the online system. Anyorders placed by 11:59PM PSTwill be counted towards thatsame day’s production. Faxedproduct orders and IP agreementsare entered into ViSalus’ systemon the business day thatthey are received. Paperworkreceived after 4:00PM EST will beprocessed the following businessday. All illegible or incorrectlycompleted paperwork will bemarked as “pending” and delayedin processing. Orders will beprocessed as received; therefore,IP’s should contact ViSalus tocheck on a “missing order” beforesubmitting more than once.Paperwork must be 100% correct.It is the IP’s responsibility to verifythe accuracy of the informationof any new IP’s you sponsor orany customers acquired. ViSalusemployees make every attemptto read handwriting, however ifdocuments are illegible ViSaluscannot guarantee that they willbe processed.Methods of Payment/Delivery:To process an order for productsand materials, simply place anorder via shopping cart online orcall, fax or mail your order to theOrder Entry Department. All majorcredit cards are accepted. Debitcards with Visa or MasterCard logoare also accepted. To pay for yourorder by money order, call ViSalus’Order Entry and request a “quote”for your order. When mailing themoney order, simply supply theorder number given at the timeof the quote or reference theterm “quote” and the order willbe shipped the day payment isreceived.All ViSalus orders are shipped viaCanada Post, Canpar, or UPS. (UPSorders cannot be shipped to a P.O.Box). Expedited Service is availablefor an additional charge. IP’s whowould like to pick up orders maydo so Monday through Friday from9:30AM–5:30PM EST at ViSalusheadquarters in Troy, MI, or asmay otherwise be announced byViSalus. It is recommended to callin advance so your order is readyfor pickup.Wholesale:As a benefit for being an IP withViSalus Sciences, we have createda way for you to purchase all ofViSalus Sciences’ products at awholesale price, providing youwith an incredible opportunity toearn additional income when youretail at the Suggested Retail Price.There are no requirements toreceive the Wholesale Priceother than being a registeredpromoter with ViSalus Sciences.Products purchased at wholesaleprice can be received monthlyby placing them on the optionalAuto-Ship Advantage Program forconvenience and efficiency.ViSalus Sciences reserves the rightto limit IP orders in a one-monthperiod regardless of paymentmethod. We do not suggest orcondone the practice of orderinglarge quantities of inventory forthe sole purpose of attemptingto qualify for a position in theViSalus Compensation Plan. Toprotect against this, we reservethe right to monitor all accountactivity on a monthly basis andreserve the right to investigateor take disciplinary action shouldwe believe such practices may betaking place.Preferred Customer Pricing:Preferred Pricing is offered to allViSalus customers who wouldlike to receive specific productsfrom ViSalus on a monthly basis.As a benefit to outside preferredcustomers who sign up for ViSalusSciences’ Auto-Ship Advantageprogram and ViSalus Sciences’other great products. PreferredCustomers are instantly a part ofthe Auto-Ship Advantage programand therefore count toward the IPrequirement of 125 points in Auto-Ship volume.Suggested Retail Pricing:ViSalus Sciences’ SuggestedRetail Pricing is the designatedvalue of each ViSalus product.ViSalus Promoters who purchaseproducts at the wholesale priceare recommended to use theSuggested Retail Price whenselling products for a retail profit.All customers who order throughViSalus directly and who are notenrolled as a Preferred Customeron the Auto-Ship AdvantageProgram will pay the SuggestedRetail Price for each product.Any products purchased onetime at Retail Price will not counttoward the Promoter 125 pointAuto-Ship qualification, but willcount towards the 200 pointPQV Qualification. See ViSalus’Compensation Plan for furtherdetails.Changes on aCustomer’s Account:To add or remove products to anAuto-Ship order online, customersand Promoters must log into theirback offices and make the desiredchanges at least 5 days prior toshipment. Changes may also befaxed or emailed into Data Entry5 days prior to the shipment date.Changes made during or after the5 day period may not take effectuntil the following month.Return Policy:ViSalus stands behind all of itsproduct offerings and will accepta return of products that are notto our customer’s satisfactionincluding products which thecustomer cannot utilize dueto medical reasons using thefollowing guidelines:
1. Exchanges for the sameproduct will be made forproducts that may havebeen damaged in transit.2. Products which have beenpurchased for the firsttime and don’t meet ourcustomer’s satisfaction canbe returned within 30 days ofdelivery for a full refund lessshipping and handling.3. Returns of all other productmust be made within 30 daysof delivery of product ordersin order to receive a refundfor the value of the saleableproduct returned.4. Packages returned due tounsuccessful deliveries (i.e. 3delivery attempts, customermoved, customer gaveincorrect or incompleteaddress) may be subjectto additional shipping andhandling charges to have theproduct resent.5. Compensation of anytype that has been paid toPromoters on products thatare ultimately returned toViSalus must be refundedby the IP to ViSalus. ViSalusreserves the right to deductsuch previously paidcompensation from futureCommission payments tosuch IP.ViSalus PromotershipCancellation Policy:An Independent Promoter whocancels their Promotershipwithin 30 days of enrollmentmay return unused productswhich are unopened and inresalable condition. A refundwill be issued for the cost ofthe ViSalus Promotership ($49USD) and the value of unusedand saleable products If anIndependent Promoter cancelstheir Promotership within theirfirst year but more than 30 daysafter their enrollment date, thesame guidelines apply howeverreturned, saleable products willresult in a product credit equalto the discounted value of thoseproducts but will be subject to arestocking fee. Notwithstanding,an IP may return product within30 days of the delivery pursuant tothe standard return policy.Return Procedure:A Return Pre-AuthorizationNumber is necessary for a returnto be processed. The Customer orIP is required to contact ViSalusto obtain a Pre-AuthorizationNumber. This number mustbe written on the RefundAuthorization Form that is tobe sent back to ViSalus with thereturned product in order forthe return to be processed. Ifa package is returned withouta Return Pre-AuthorizationNumber, the information will bedocumented and the Customeror IP will be required to call andprovide further information as towhy the package was returned.Unauthorized credits will notbe issued when a packagedis returned.Customer Service 8:00AM–8:00PMEST Monday–Friday 877–VISALUSInvalid Preferred Order Policy:Sending in preferred customerorders on the optional autoshipprogram without the customersconsent is a serious offense.Invalid Preferred Customer ordersare defined as orders sent in aspreferred customer orders forany purpose without the writtenauthorization from the customer.Sending in a preferred order whena customer stated that they wouldlike to try the product one timefalls under credit card fraud and/or forgery. These allegations bythe customer will be investigatedand proper action taken as statedunder the Invalid Preferred OrderProcedure. ViSalus will not hinderany investigation or legal actiona customer may choose to takeagainst such cases.Invalid PreferredOrder Procedure:If a customer calls in to inquirewhy they received a secondshipment of an order that theyonly wanted once, the customerwill be asked to submit a signaturesample (via identification card)which will be compared to theoriginal order form. If it is a match,the customer authorized preferredshipments and no credit is issued.If the signature does not match, afull credit is issued to the customerand the IP will be penalized asfollows:1 st offense: The IP will receivea warning and a formal letteris sent out. ID will be debitedfor any shipping and handlingcosts associated with thatorder.2 nd offense: The IP is sentanother letter advising themof a one month suspension,during which time allcommissions are forfeited. Inaddition, any shipping andhandling costs will be debitedto the IP.3 rd offense: Letter ofdeactivation is sent, the IP isdeactivated and commissionsare withheld indefinitelyV. Obligations of IP’sChange of PersonalInformation:Change of Personal Information:IP address information mustbe current and accurate inthe system. ViSalus is notresponsible for mail delays dueto inaccurate and non-currentresidence information for IP’s.IP’s must report any changeof address via their My ViSalusBusiness site or by fax or emailto Promoter Relations. Shouldmail be returned to the homeoffice because of failure to notifyViSalus of an address change, theIP is placed on inactive status.Independent Contractors/Expenses/ Indemnity:All IP’s are responsible for anyand all expenses, which resultfrom their business operation.Miscellaneous expenses include,but are not limited to: licensesor permits required operating abusiness, legal fees, telephoneexpenses, product advertising,fines for not complying withapplicable laws etc. No IP shallinvolve ViSalus in any contractualrelationships to their business.IP’s cannot and will not sign anycontract, rent or lease officespace or equipment, open anybank account, secure credit,cash any negotiable instrument,make any purchases or enter intoagreements of any kind in thename of ViSalus. Such practices aresubject to IP position termination.Each IP shall hold ViSalus harmlessfrom any claims, damages,expenses or liabilities arising outof said IP’s business practices,including attorney fees arising outof actions or conduct in violationof this agreement.Claims and Representations:All IP’s begin with an equalopportunity for income. IP’s willnot make any statements orrepresentations regarding ViSalusservices and/or products otherthan those provided in thesePolicies and Procedures and otherprinted material available byViSalus specifically.1. When an Agreement issigned, you become a selfemployed,independentcontractor. IndependentPromoters do not workfor ViSalus, they work
Page 3: Policies & ProceduresI. Requirement
Page 7 and 8: No IP shall advertise, store, or se
Page 9 and 10: 3. I agree that as a Promoter,I am
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Policies & Procedures - ViSalus

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