Paperwork on collection guide pdf - Royal Mail

You must provide the relevantpaperwork every time you have acollection. All paperwork needs to bereadily available for collections officersto check and scan* on arrival.Getting yourcollections right…Which documents we need from you on collection

Which documents doI need to provide whenmy mail is collected?**You need toprovide thesedocuments…You need toprovide thesedocuments…I use Online Business Account (OBA)I use Despatch Manager Online (DMO)Simply complete and confirm a sales orderin OBA, print it out and hand over theConfirmed Sales Order with your mail.What if there’s a problem with OBA?In this instance, use the Order Generatorto create and print out an OBA Continuity.Find this and more information at:www.royalmail.com/obaemergencyApple Mac users, please contact the OBAHelpline on: 08457 950 950.ConfirmedSales Order †OBAContinuityWhen completing the ‘End of Day’ process,print out the DMO Sales Order Summaryand hand over with your mail. For furtherinformation, visit: www.royalmail.com/dmoI’m sending InternationalMixed Mail Premium UnsortedComplete and hand over a printoutof your Service Consignment Note.I use Despatch ExpressDMOSales OrderSummary †ServiceConsignmentNote †What if I have multiple collections in a day?Relief collectionsA Confirmed Sales Order is preferable for allcollections, however for relief collections (notyour final collection of the day) you could providea Customer Collection Receipt (P4671) availablevia: www.royalmail.com/mailsuppliesLast collection of the dayYou should provide a printed ConfirmedSales Order. If you have over 10 salesorders you can supply an OBA SalesOrder Summary instead.CustomerCollectionReceiptCan be suppliedon relief collections.OBASales OrderSummary †Present with yourfinal collection.Complete the ‘End of Day’ process and selectfrom the menu: Reports > Collection Manifest >Print Manifest. For further information, pleasevisit: www.royalmail.com/despatchexpressI use Posting ChequesFor help with completing your Posting Chequevisit: www.royalmail.com/chequehelpWhat if I’ve run out of Posting Cheques?Call us on 08457 950 950 and we willemail you an Emergency Posting Cheque.You can continue to use this until yourPosting Cheque book arrives.CollectionManifest †PostingCheque †EmergencyPostingCheque

What if I can’t providethe correct paperwork?Without the correct paperwork we may not be ableto collect your mail.For further information and advice, includingexamples of mandatory documentation, please visitus at: www.royalmail.com/collection-paperwork* To ensure efficient scanning, the use of YellowRevenue Protection pouches is being phased out.* * Additional paperwork may be required for specificservices – please check your terms and conditions.† Original version of this document is required.Photocopies are not acceptable.Royal Mail, the Cruciform and the colour red are registered trade marksof Royal Mail Group Ltd. Royal Mail Getting your collections right...© Royal Mail Group Ltd 2012. Royal Mail is a trading name of Royal MailGroup Ltd. Registered in England and Wales number 4138203. Registeredoffice 100 Victoria Embankment, London, EC4Y OHQ. All rights reserved.MISC1349