Course Website: https://ctools.umich.edu/

Class 2Date: Wednesday 11/1, Thursday 11/2Topic:Case:Readings:Toward Managing People RightErik Peterson (A)Greiner, “Evolution and Revolution as Organizations Grow”Hill, “Building One on One Relationships”Questions:1. Assess the current situation at Green Mountain Cellular Telephone (GMCT). Whatare the critical business problems facing GMCT? What factors have contributed tothese problems?2. What should Erik Peterson do to prepare for his upcoming meeting with ChipKnight? What additional changes should Erik Peterson implement, and how shouldhe implement them? Overall, what message should Erik Peterson attempt toconvey to Chip Knight?3. If you were in Erik Peterson’s position, what would you do to manage the situationthat has developed at GMCT? How could you restore confidence among GMCTmanagement that you are an effective manager and change agent?4. Evaluate GMCT in terms of their effectiveness in managing people.