MALAYSIA: Strategic Plan Department of Statistics 2010-14 - Paris21

MESSAGECHIEF STATISTICIAN, MALAYSIAAssalamualaikum warahmatullahi wabarakatuh and salam sejahtera.First and foremost, I would like to express my gratitude to Allah S.W.T with His permissionand blessings, the Strategic Plan of the Department of Statistics, Malaysia 2010-2014has been successfully formulated.The Strategic Plan of the Department of Statistics, Malaysia 2010-2014 is anenhancement of the previous Corporate Plans, with a shift towards upgrading theDepartment’s role as the leading statistical agency for national planning and development.This Strategic Plan is in line with the government’s aspiration to inculcate a culture of highperformance in the public service.This Strategic Plan sets the direction of the Department for the next five years. The Planwas formulated to address the needs of the statistical community. The changes in theexternal environment and its implications to the Department have also been taken intoconsideration in the preparation of this Plan so that it remains as the premier statisticalagency.I strongly believe that this Strategic Plan will provide a comprehensive guideline indelivering excellent statistical services to the users, both the public and private sector.Finally, I would like to congratulate and thank all parties for their contribution in preparingthe Strategic Plan of the Department of Statistics Malaysia 2010-2014.‘PRODUCER OF NATIONAL STATISTICS’DATO’ HAJAH WAN RAMLAH WAN ABD.RAOFSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIAv

INTRODUCTION1.1 Background of the Department of Statistics, MalaysiaEstablishment ofDOSMThe Department of Statistics, Malaysia (DOSM) was establishedin 1949 under the Statistics Ordinance 1949 and was then knownas Bureau of Statistics. The Statistics Ordinance 1949 wasreplaced by the Statistics Act 1965. Under this Act, the Bureau ofStatistics was known as the Department of Statistics, headed bythe Chief Statistician. The Statistics Act 1965 was revised in1989. The functions of the Department are explicitly definedunder Section 2(2):“The functions of the Department shall be to collect and interpretstatistics for the purpose of furnishing information required in theformation or carrying out the Government policy in any field orotherwise required for Government purposes or for meeting theneeds of trade, commerce, industry or agriculture (includingforestry, fishing and hunting)”.In 1965, DOSM comprised 12 divisions at the Headquarters,Kuala Lumpur and two branch offices in Sabah and Sarawak. Thetotal staff then was 363 persons, of which 313 were at theHeadquarters, 20 in Sabah and 30 in Sarawak. In tandem with thecountry’s economic development and increasing demand forstatistical information, a series of restructuring exercises wereundertaken with the latest in 2007. With this restructuring, DOSMwas organised into three programmes namely Management/Coordination Services Programme (MCSP), Social/DemographicProgramme (SDP) and Economic Programme (EP) consisting19 divisions at the Headquarters, 14 State Offices and 28Operational Centres. Currently, DOSM has a staff strength of3,314.In general, the function of MCSP is to provide support services tothe Divisions and State Offices with regards to human resourcemanagement, finance, information technology, user services andmatters related to the implementation of censuses/surveys. TheSDP and EP are responsible for preparing and analysing social/demographic and economic statistics while the State Offices andOperational Centres are responsible for data collection,processing and data quality control. The organisational structureof Department of Statistics, Malaysia is shown in Chart 1.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA3

INTRODUCTIONChart 1: Organisational StructureDepartment of Statistics, Malaysia4STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

INTRODUCTION1.2 Statistical System of MalaysiaStatistical Systemof MalaysiaMalaysia adopts a centralised statistical system. DOSM isresponsible in generating official statistics of the country throughcensuses/surveys and compilations of secondary data.Nevertheless, other ministries/departments/government agenciessuch as Bank Negara Malaysia, Ministry of Agriculture andAgro-based Industry as well as Ministry of Human Resourcesmay produce statistics according to their requirements.Principal StatisticsThe principal statistics produced by DOSM comprise economic areassuch as agriculture, mining and quarrying, manufacturing,construction, services, national accounts, balance of payments,economic indicators and external trade. Meanwhile, social/demographic statistics covers population, labour force, householdincome and expenditure, prices, environment, health, education andhousing.The coordination of data collection among agencies is essential toensure comparability of data collected. This is implemented through:a. Inter Agency Technical Committee;b. Technical consultancy to ministries/agencies in the field ofstatistics; andc. Cadre officers as technical ambassadors in the ministries/agencies.1.3 Governance of Statistical SystemTo assist DOSM in identifying the needs of users, two committeeswere established in 1988 to determine guidelines, policies andpriorities for statistical activities:a. Statistics Steering Committee; andb. Main User Committee.Through this mechanism, the Department is able to fulfil the nation’sneeds in generating data of high quality and integrity as well asattaining international standards.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA5

INTRODUCTIONIn 1988, the Statistics SteeringCommittee and Main User Committeewere formed to determineguidelines, policies and priorities forstatistical activities.Chairperson:Members:MAIN USER COMMITTEEDirector General,Economic Planning UnitChief Statistician, Malaysiaand representatives from:Ministry of FinanceSTATISTICS STEERING COMMITTEEChairperson: Chief Secretary to theGovernmentMembers: Director Generalof Public ServicesSecretary Generalof TreasuryDirector General,Economic Planning UnitGovernor,Bank Negara MalaysiaChief Statistician, MalaysiaSecretariat : Economic Planning UnitSecretariat :Terms of Reference :Bank Negara MalaysiaMinistry of International Tradeand IndustryMalaysia AdministrativeModernisation andManagement Planning UnitDepartment of Statistics,Malaysiaa. Identify and define statistical priorities andrequirements in line with the current planningneeds, in order to enable the Department ofStatistics to operate efficiently and seamlessly;b. Coordinate, at the technical level, the collectionTerms of Reference :a. Determine guidelines and policy for theDepartment of Statistics, Malaysia int h e i m p l e m e n t a t i o n o f i t sresponsibilities;b. Coordinate activities related to thecollection and dissemination of statisticscarried out by government agencies;andc. Provide guidelines towards aneffective national information system.and dissemination of statistics by governmentagencies in order to ensure, among others:i. The efficient and effective utilisation ofavailable resources;ii. The use of standard concepts, definitionsand classifications;iii. The use of appropriate and effectiveiv.methods in the collection and production ofstatistics;The minimisation of duplication; andv. The production of quality and timely data.c. Set up Technical Working Groups forspecific statistical activities.6STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

INTRODUCTION1.4 Statistical Delivery SystemAn efficient and effective delivery system is essential indisseminating information and services to customers andusers. This system is continuously enhanced in line withthe development of the information and communicationtechnology through:generation of information that adhere to thecustomers and users requirements;coordination between data producers and users;formation of institutional and legal framework;adoption of international standards, methodology,concepts and definitions and classifications;enhancement of human capital; andprovision of the latest and appropriate informationand communication technology (ICT)infrastructure.1.5 Vision and Mission1.5.1 VisionVISIONTo Become aLeading StatisticalOrganisationInternationally by2020The vision and mission outlined by the Departmentare in accordance with its role as the Producer ofNational Statistics. It is envisaged towardsachieving statistical services of high standardscomparable with national statistical organisations ofdeveloped countries.The vision is based on:Malaysia as a developed nation in 2020. As such,comprehensive statistics are vital to monitor thegrowth of the country through the provision ofeconomic and social indicators; andThe year 2020 is an appropriate time frame toensure the Department will be able to providecomprehensive statistics in the economic and socialsectors.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA7

INTRODUCTION1.10 Stakeholders and CustomersStatistics produced by DOSM are used for national planning and development.DOSM’s stakeholders are:i. Economic Planning Unit (EPU);ii. Ministry of Finance (MOF);iii. Bank Negara Malaysia (BNM);iv. Ministry of International Trade and Industry (MITI);v. Ministry of Domestic Trade, Co-operatives andConsumerism (MDTCC); andvi. Other Ministries.InternationalMain UsersEconomicPlanning UnitMinistry ofFinanceBNMMITIMDTCCOther ministriesExternalUNWorld BankASEANSecretariatWHOFAOIMFADBESCAPILOOICNSOsNGOsChamber ofCommerceConsumerAssociationsTrade UnionsYouthAssociationsInternalOther CategoryMembers ofParliamentPublic CommissionsEmbassy/HighCommissionsPrivate sectorsStudents/ResearchersPublicOperation CentreDivisionsState Offices12STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSM2.1 Issues and ChallengesChallengesfacedThe DOSM is responsive to the various challenges as itaffects the structure and functions of the Department.Among the challenges faced by DOSM are issues relatedto National Development Policies and the NationalVision, globalisation, economic liberalisation, transition ofthe economy from production-based to knowledge-based,ICT development and telecommunications. Being theproducer of national statistics, it is imperative for DOSM toproduce and interpret relevant statistical information infulfilling the demand for decision making and policyformulation. The main challenges faced by DOSM are:2.1.1 National Development Policy andNational VisionTo ensure the implementation of DevelopmentPolicies and National Vision is on the right path, theGovernment continuously review and evaluate theeffectiveness of the development programmes. As aresult, there would be changes in prioritisation ordiscontinuation of programmes and the introduction ofnew policies.Concept“1Malaysia -People First,Performance Now ”The government is in the midst of formulating the TenthMalaysia Plan (MP) based on the outcome approachtowards realising Vision 2020 in line with the mainthrusts of National Mission and “1Malaysia - PeopleFirst, Performance Now” concept. To ensure effectiveplanning and implementation of the developmentprogrammes, the thrusts of National Mission areelaborated in the NKRA and the Key Results Area(KRA) in the Tenth MP.Hence, as the producer of national statistics, thedirection and strategies of DOSM should be flexible intandem with the National Mission and the NKRA.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA17

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSM2.1.2 GlobalisationThe rapid developments in ICT and economic liberalisationhave accelerated market globalisation. Changes in thedirection of globalisation have significantly affected the nation’scompetitiveness.The advancement of ICT and its increased use in trade hasallowed better accessibility to various products and servicesworldwide. ICT has also enabled trade transactions andinternational services to be conducted online. In the medicalfield, online clinical specialists’ consultancy services areavailable. For example, analysis of a scanned x-ray image froma hospital in Malaysia which requires a specialist opinion fromabroad would be transmitted online. The foreign specialistwould then send the report back to Malaysia. All thetransactions and payments are done online.Another example is international trade transactions. Purchasingof computer software, films, videos and audios via internet arerapidly growing across national borders through onlinepayment. These two examples illustrate the enormouschallenges faced by DOSM in the collection of accurate andcomprehensive information.The progress in ICT has also affected globalisation process. Asa result, information are transmitted rapidly. An event orinformation available in real-time causes the information to beeasily obsolete. Users are able to compare DOSM’s productsand the release time with that of other national statisticalorganisations. Thus, proactive measures and responsivenessto the current needs as well as setting new benchmarks in theproduction of official national statistics are the priority of DOSM.The openness in the ICT system does not only facilitate abetter delivery of products however, it poses threats to thesecurity of information. Online data transmission fromproviders to DOSM or vice versa is always exposed to intrusionby cyber criminals. Furthermore, systems application and data18STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSMrepository are also susceptible to hackers. This is achallenge to DOSM to provide a secured cyber security.In the borderless world and increasing demand for data,timeliness and data reliability are crucial. In 1996,IMF introduced a data standard known as SDDS whichfocuses on timeliness and transparency in the productionof data. To fulfil the standard, DOSM will expand thecoverage of Advanced Release Calendar to other areasof subject matter.Globalisation has also given opportunities to companiesin Malaysia to expand its investment abroad. Theseactivities have grown rapidly. As more companies areinvolved, the number of country destinations had alsoincreased. The expansion of these activities had posedchallenges to the balance of payments statistics incollecting data for direct investment abroad.2.1.3 Economic LiberalisationThe services sector is an important component in thenation’s economy, contributing about 55 per cent to theGDP in 2008 of which 47.6 per cent wasnon-government services. This sector also accounted for57 per cent of the total employment in Malaysia.Realising the potential growth in the services sector, thegovernment has decided to liberalise the 27 servicessubsectors, with no equity condition imposed. Thesesubsectors cover health and social, tourism,transportation, business and computers services andother related services.Liberalisation of the services sector is beingimplemented with the aim of developing a conducivebusiness environment to attract investments,technologies, as well as to create high skilledemployment opportunities. These efforts are expected toSTRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA19

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSMincrease the services sector competitiveness and to act as anew economic growth sector. Thus, it will stimulate thesector’s contribution to the economic growth.The drastic change in Malaysian economy requirestransformation in the monitoring and implementation systems.This will not only have a direct impact on the structure of theeconomy but also on the data collection system. Newindustries continue to flourish rapidly across the nation’sboundary. Thus, necessitate a more comprehensive balance ofpayments statistics particularly in the International TradeServices Sector which enable stakeholders and users tomonitor the impact of liberalisation. The dependency on existingdata sources no longer able to fulfil the current and futureneeds.2.1.4 Demand of the General Public on the Usage andAccessibility of DataThe present society is highly knowledgeable and exposed to thevarious sources of global information. Economic analysis is nolonger at a macro level instead it has become more complexand detailed. As a result, the stakeholders’ and users’expectation have increased and varies.Sampling designThus, as more information is gathered, the more detailedanalysis is required. To overcome these challenges, an efficientsampling design and smaller sample size that produce robustestimates will be introduced. Besides, detailed estimationprocedures will be looked into in order to obtain preciseestimates at smaller level.The globalisation and advancement in ICT have enabled freeflow of information and becomes a challenge to DOSM asprovider of official statistics. Users tend to compare the productsand dissemination methods practiced by DOSM with that ofother national statistical agencies. This creates pressure toDOSM to provide a better dissemination infrastructure and20STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSMcomprehensive information via relevant medium ofcommunication.2.1.5 D e m a n d o n E v i d e n c e - B a s e dDecision MakingIn the 1970’s and 1980’s, the monitoring and analysisof economy were generally at macro level. Status ofdevelopment and economic forecast were aimed atnational level. In the 1990’s, the requirements of datacascaded to state level. The monitoring of economicprogress is now focused on regional and smallerareas.At present, decisions made during planning,implementation and monitoring of policies are mostlybased on evidence. These are done through thefeedback systems and in-depth studies pertaining toany issue. Evidences do not only prove the success orfailure of programme, status and progress ofprogramme but also specific areas at micro level. Asan example, analysis on poverty does not onlydetermine the rate; the data must be able to showwhere the poor are located. Thus, DOSM has tomigrate from current practices towards the use ofgeospatial data.Stakeholders require in-depth analysis which canrelate the data to the actual situation. This entails ahigh analytical skills and knowledge. DOSM willcontinue to enhance the analytical ability of itspersonnel.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA21

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSM2.1.6 Coordination in Data CollectionIntegratedquestionnaireDOSM undertakes various surveys in economic and socialsectors. Data collection in the economic sectors needs tobe coordinated in order to reduce respondents’ burden. Atthe same time, there are several similar variables beingcollected in the different surveys from the sameestablishments. The evolution of data requirements ashighlighted earlier compelled the widening of areas ofresearch. Hence, data collection has become morecomplex.The use of integrated questionnaires will lessenrespondent’s burden as well as operational costs. Inaddition, the use of administrative data will complementexisting data sources. Here, DOSM will leverage on theadvancement in ICT and networking among governmentagencies to optimise the usage of administrative data.2.2 SWOT analysisSWOT analysis was used to identify measures to enhanceachievements through opportunities and improve the currentweaknesses. This analysis was carried out to identify:strengths and weaknesses of DOSM activities based onin-depth analysis, with specific follow-up actions; and opportunities and threats that will assist in thedevelopment of the strategic plan.The use of resources, latest technology and collaboration withgovernment agencies are among the opportunities envisaged.22STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSMDOSM has identified the obstacles and threats that couldhinder its vision of becoming a leading statisticalorganisation. Figure 1 shows the strengths, weaknesses,opportunities and threats as follows:Figure 1: SWOT AnalysisSTRENGTHSWEAKNESSES1. Established organisation withcompetent personnel.2. Certified MS ISO 9001:2008.3. Established research methodologyand statistical compilation.4. Good sampling frame.5. Statistics advisors in specificareas.6. Consultants in statistics to otheragencies.7. Internationally recognisedpersonnel.8. Conducive working environment.9. Equipped with ICT infrastructureand office equipments.10. Adoption of best practices instatistics.11.Structured training programmes.1. Insufficient research and detailedstatistical analysis.2. Inadequate communication ofstatistics to the community.3. Insufficient use and study on thelatest statistical software.4. Lack of study on users’requirements.5. Lack of collaboration withinstitutions of higher learning.6. Dissemination system is mostly inthe form of publications.OPPORTUNITIESTHREATS1. Exploring, examining andenhancing the field of statistics.2. Support from the government inthe form of finance, technology andtraining abroad.3. Use of administrative data fromOGAs.4. Continuous request for newproducts by stakeholders.1. Retirement of knowledgeableofficers.2. Competition from othergovernment agencies.3. Legal factors (Acts that preventdata sharing).4. Over-abundance of ad-hoc datarequests.5. Customers’ confidence in thequality of data produced.6. Establish greater cooperation andcommunication withinternational organisations.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA23

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSM2.3 Implications to the Department of Statistics,MalaysiaThe effects of globalisation, changes in national economic andsocial agenda, developments in information technology, users’expectations on delivery system, pressure arising from adversereactions of respondents have serious implications to DOSM. Inadapting to the environment, DOSM needs to be moreresponsive and sensitive to the changes in consumers’behaviour and be innovative in providing services in a morechallenging environment. DOSM will:Strengthen its role as the leading agency producingstatistics which are user oriented to meet current andfuture needs through benchmarking the bestpractices of reputable statistical organisations.To focus on collaboration with other governmentagencies and the private sectors to increaseresearch, data sharing and to reduce respondents’burden.To review and enhance methodologies, proceduresand survey manuals so as to produce data in a timelymanner, reduce cost and increase response rates viaa more professional rapport with data suppliers.To focus on the establishment of a comprehensivebusiness registry and depicted into geospatial data.24STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA

ENVIRONMENT CHANGE AND ITS IMPLICATION TO DOSMTo develop first-class human capital thatare innovative and knowledgeable throughtraining, networking and activeparticipation at the international arena.To ensure continuous improvement in dataquality and reduced collection time,processing and data dissemination.To enhance information delivery systemsthrough the availability of time series datathat can be accessed interactively.To produce new products that is relevantand meet user requirement and focus onthe interpretation and analysis ofstatistics. To provide a wider understanding ofstatistics to organisations and communitiesthrough informational programmes andstatistical education. To ensure that each plan and workprogramme run smoothly, orderly andefficiently even after the retirement or thetransfer of an officer.To develop expertise through knowledgeenrichment in the field of statisticalanalysis. To ensure the organisation is strongthrough skilled and competent personneland the use of ICT, at par to those ofdeveloped countries.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA25

THE ROLE OF THE DEPARTMENTThe Strategic Plan 2010 - 2014 of the Department sets the frameworkto become a leading statistical agency internationally. Five majorroles have been identified namely as producer of national statistics,coordinator of statistical activities, enhancing the datacommunication, broaden the smart networking and strengthening thestatistical profession.3.1 Producer of National StatisticsAs stipulated in the Statistics Act, the Department is tasked toproduce official national statistics. Since its inception in 1949, theDepartment has produced quality data, user-oriented and timelystatistics for the formulation of national development policies andadministration.Globalisation, changes in the economic structure, sophisticatedand complex requests from users and ICT development have ledto new data requests and high expectations for statisticalservices. An analysis of external and internal environment of theDepartment indicates the needs to continuously evaluate servicedelivery system. In order to meet dynamic needs in a challengingenvironment, the Department is always responsive to users’requirements.Improvements in the statistical system and procedures willaccelerate delivery system of DOSM. This improvementencompasses continuous study on products, timeliness and dataquality. The Department will continue its efforts to developappropriate instruments and produce indicators which will assiststakeholders to formulate policies and monitor the plannedprogrammes. In addition, DOSM will produce seasonally adjusteddata and provide projections as well as estimations on maineconomic indicators to assist stakeholders in formulatingappropriate policies and programmes. Data usability will beSTRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA29

THE ROLE OF THE DEPARTMENTdiversified and data analysis will be improved. These effortsare in line with dynamic economic scenario and globalisationwhich have implications on the needs for information.The business frames are continuously updated to ensure it iscomplete, efficient and current. Sampling methods arereviewed and improved through the application of bestsampling techniques. The usage of administrative data will beexpanded to complement the existing primary data andoptimise the use of resources and reduce respondents’ burden.Methods of data collection have been diversified from face toface interviews and mail to the use of appropriate tools andapplications in line with technological changes. Among thetools and applications used are Personal Digital Assistant(PDA), Computer Aided Telephone Interview (CATI) ande-survey.In realising the Department’s ICT Strategic Plan, an integratedsystem of preparation and data collection, processing anddissemination known as the National Enterprise-WideStatistical Systems (NEWSS) framework is currently underdevelopment. The first phase of NEWSS covers Labour ForceSurvey, Monthly Manufacturing Survey and Economic Surveys/Censuses. This system will be further expanded to includeother surveys as well as statistical compilation based onsecondary data. Full implementation of NEWSS will enhancethe capacity of the Department as the Producer of NationalStatistics.3.2 Coordinator of Statistical ActivitiesApart from being the official producer of national statistics, theDepartment broaden its role as the coordinator for statisticalactivities in the country. Currently, the Department provides30STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

THE ROLE OF THE DEPARTMENTtechnical consultancy which includes sampling andquestionnaire design; and data collection based on selectedrequests from users. In order to increase and coordinate thequality of researches in the country, the Department will extendtechnical consultancy to other agencies, organisations andresearchers. This will ensure high quality statistics areproduced.Coordination of statistical activities also covers the activities ofharmonisation of codes, classifications and definitions used byall agencies through the establishment of Inter AgencyTechnical Committee (IATC) under the PERKASA STATSproject. This will improve the cooperation and enhance goodrelationship with other government agencies as well as tofacilitate access and the use of secondary data.DOSM receives feedback on data requirements fromstakeholders through the Main User Committee. Thegovernance of this committee will be strengthened andimproved to balance the needs of stakeholders and the capacityof the Department.3.3 Enhancement of Data CommunicationThe Department has strengthened its capacity in datacommunication, for instance, monthly data can be accessed viaportal. However, most of the statistics currently are published inhardcopy and compact discs (CD). Nonetheless, the formatsand contents of publications will continuously be improved tosuit users’ needs.The advancement in ICT and increasing statistical literacyamong users have resulted in sophisticated and complex datarequirements. Thus, data communication will be givenemphasis.STRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA31

THE ROLE OF THE DEPARTMENTPortal is the best medium to improve data communication.Aggregated and time series data together with user manualare provided in the portal. Free downloads of data andpublications will enhance data accessibility.Interactive databases through online data sharing increasesdata communication and allow users to do data mining.Database on Small and Medium Enterprise (SME) andAgriculture Database are available whilst EnvironmentDatabase is currently under development. At the same time,under NEWSS project, databases for Labour Force Survey,Monthly Manufacturing Survey and Economic Surveys/Censuses are in the developmental stages. To enhance datacommunication and accessibility, databases will be extendedto other data collected by the Department.Besides the data communication to stakeholders, theDepartment will extend its data delivery to specific targetgroups such as students or institutions of higher learning andresearchers. As practised by other statistical agencies, theDepartment will create a webpage which is accessible to allusers. This approach will increase data accessibility andimprove statistical literacy among users.To further strengthen data communication, the Departmentutilises facilities provided by e-government through shortmessaging system (SMS) known as mySMS. Seven mainindicators namely Population, GDP, consumer price index,external trade, monthly manufacturing, industrial productionindex and unemployment rate are available in mySMS. Thisfacility will be expanded to other indicators.In line with the country’s development, more detailed data arerequired at the lowest level of analysis. For this purpose,32STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

THE ROLE OF THE DEPARTMENTDOSM will outline policies and relevant data collectionmethods in order to provide micro data to thestakeholders and other users.3.4 Smart NetworkingSmart networking has intensified research, methodologydevelopment, knowledge sharing and life-long learning.The synergy from this networking would improve thequality of data produced.Smart networking would be strengthened with higherlearning institutions, Ministry of Education, Ministry ofHigher Learning and other related agencies to createportal on statistics for educational purposes andparticipating in career exhibitions and talks.Organising and participating in international statisticalactivities are increasingly significant. The Department willcontinue to organise and participate in related activitiessuch as International Comparison Programme, foreigndirect investment, industrial statistics, input-output tablesand capital stock. Among the international institutionsrelated to these activities are the United Nations StatisticsDivision (UNSD), World Bank, Institute of DevelopingEconomies (IDE), Australian Bureau of Statistics (ABS)and IMF. The current smart networking will be broadenedthrough training opportunities with other national statisticalagencies and professional statistical bodies.Collaboration in data sharing with related governmentagencies will be enhanced. This collaboration has beenformalised through Memorandum of Understandings withBank Negara Malaysia, Companies Commission ofMalaysia, Employees’ Provident Fund and TourismSTRATEGIC PLAN 2010 - 2014DEPARTMENT OF STATISTICS, MALAYSIA33

THE ROLE OF THE DEPARTMENTMalaysia. It will be further extended to the Ministry ofHealth, Ministry of Education, Malaysian Communicationsand Multimedia Commission and others.Smart networking will be further enhanced through periodicdialogue sessions with data providers and the privatesectors. These will facilitate data collection process whicheventually fulfil users’ requirements.3.5 Strengthening Statistical ProfessionThe Department is responsible in nurturingprofessional statisticians who will be recognised both locallyand internationally. To support this effort, continuoustraining is undertaken by establishing comprehensivetraining roadmap. Personnel are equipped with adequatetraining to develop excellent and versatile individuals.Improvement in training opportunities for cadre officers willensure their services as technical ambassadorscontinuously relevant.These professionals are able to provide technicalconsultancy services to local and international agencies.A directory of experts will be created to facilitatereferences.To promote professionalism, personnel are encouraged toconduct research and analysis. They are also encouragedto document their findings in statistical journals. Being astatistical practitioner, recognition of the statistics professionis of paramount importance, to be at par with internationalstandard. Thus, the vision of the Department to become aninternationally recognised statistical organisation will bematerialised.34STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-20144.1 IntroductionIn realising its vision and mission, DOSM hasoutlined the way forward that encompasses thestrategic thrusts, key areas and goals for theperiod 2010-2014 in tandem with its role as theProducer of National Statistics. This direction isformulated based on an analysis of the currentenvironment, issues and challenges such aseconomic liberalisation and globalisation, highexpectation of the stakeholders, lessenrespondents’ burden as well as the dynamicadvancement in ICT.The strategic direction also incorporates the focus of thecountry’s agenda, that is TO STRENGTHEN THEINSTITUTIONAL AND IMPLEMENTATIONCAPACITY as outlined in the National Mission Thrust2006-2020. The Department Strategic Plan (DSP) is alsoaligned to the NKRA and KRA as identified in the 10 thMP.4.2 Analysis of Four Action FrameworkIn formulating the Strategic Thrusts, DOSM hasidentified the activities that need to be raised,reduced, created and eliminated through the analysis ofthe Four Action Framework based on the Blue OceanStrategy.Enhancements in technical aspects particularly in subjectmatter expertise and development of new economic andsocial indicators enable the use of statistical knowledgeto fulfil the needs and expectations of policy makers,businesses and international communities. Technology,STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA37

STRATEGIC DIRECTION 2010-2014resource management, communication and publicityaspects are also emphasised. In line with technologicaladvancement and the target in delighting the customers,the coordination of data requests through online system,is planned in accordance with the concept of people firstwhereby data users and service delivery are givenpriority. To strengthen the statistical services, datacollection will be improved further by reducingdependence on primary data. Irrelevant processes suchas in-silo data processing will be replaced by integratedprocessing through the implementation of NEWSS.The analysis of four action framework serves as inputs indeveloping the DSP so as to be more dynamic andefficient in the delivery system to meet the futurechallenges.4.3 Strategic ThrustDOSM strategic thrusts for the period 2010-2014 areformulated to strengthen the capabilities of the statisticalservices. The strategic thrusts provide an equal emphasison core businesses, human resources, financial as wellas information technology. Hence, three strategic thrustsare introduced:Strategic Thrust 1 To Produce Information of Integrityand ReliabilityStrategic Thrust 2 To Strengthen Research and Analysisas well as to Inculcate InnovationCultureStrategic Thrust 3 To Strengthen Resource Management38STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014Strategic Thrust 1:and reliabilityTo produce information of integrityDOSM is the main agency in providing statistics for policyformulation and implementation as well as for monitoringnational programmes. Hence, the information provided istimely, relevant, accurate and reliable. These fulfil the needsand expectations of the stakeholders and to strengthen theconfidence of users. The reliability of the information isascertained in terms of data source and coverage,methodology, processing and related analysis.In providing and sharing of information globally, DOSMadopts the UNSD (1994), Fundamental Principles of OfficialStatistics. Internalisation of the concepts and adoption of thecore values of the Department will place DOSM at par withadvanced statistical organisations. In this context,consultation with; and participation by stakeholders,ministries, other government agencies and private sectorsare adopted.Four strategies are outlined under Strategic Thrust 1:Strategy 1:To Strengthen the StatisticalServices in the Challenging andDynamic EnvironmentPresently, most of the stakeholders’and users’ needs have been fulfilled.However, the request for informationwill increase tremendouslyespecially with the pressure forevidence-based decision making.Hence, one of the initiatives taken isto strengthen the Malaysia’s Statistical System. Itintegrates all data collected by DOSM and other agenciesin the data repository.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA39

STRATEGIC DIRECTION 2010-2014This Strategy is implemented through:First Programme: To increase the ability in data collectionwhich includes various data collection methods and thissubsequently improve the effectiveness and optimal use ofresources. Integrating the questionnaires, emphasising onthe most required variables and extending the use ofadministrative data from other agencies are among theefforts to be implemented. These approaches reduce therespondents’ burden so as to ensure high response rate, aswell as timely and quality information.Second Programme: To promote the use of concepts,codes and statistical classifications such as MalaysiaStandard Industrial Classification (MSIC) and MalaysiaClassification of Products by Activity (MCPA) to otherrelated government agencies. The effort supports theuniformity of information from other administrative datasources in accordance to national and internationalstatistical standards.Third Programme:To develop a central repository fordata collected and processed by DOSM and othergovernment agencies. This infrastructure is in line with thedynamic and challenging data usage by the usercommunity. Improving and providing various means inaccessing the information are being carried out concurrentlywith the enhancement of the database capacity as well assharing of micro data and small area statistics.Fourth Programme: To upgrade the capability in providingvarious data to support the policy makers in formulatingsocial and economic programmes. A wider scope of dataand new domestic and international economic data as wellas social statistics are the focus towards thestrengthening of statistical services. DOSM is committed toimprove the presentation of data, broaden the40STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014statistical analysis as well as to provide detailed datadissemination according to current needs.Fifth Programme: To strengthen the Malaysia’sStatistical System through the coordination of datacollection activities between DOSM and other agencies.The implementation plan will enrich the data repositorycontent through the use of administrative data whichadhere to the concepts, definitions, codes andclassifications set at international level.Sixth Programme: To strengthen the household andestablishment frames through the enhancement of theCentral Registry System and the Census FrameDatabase System. The Central Registry System will becontinuously updated based on the latest companyregistration and through field work while the GlobalPositioning System (GPS) is used to enhance theidentification of the Enumeration Block boundaries.Strategy 2 :To Optimise the Use ofStatistical Methodology andTechnologyOptimisation of statisticalmethodology and technologyapplications will reduce thedependency on human resourcesand therefore, enables more timelyoutput. This strategy is fulfiled by theintegration of technicalknowledge, soft skills, software andhardware and to adapt the best practices of theInternational Statistical Agencies. The programmesoutlined are as follows:First Programme: To strengthen data analysis byenhancing data acquisition and the application of bestanalytical techniques in specific areas. This is supportedwith continuous effort in the application of samplingtechniques and the use of advanced statistical software.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA41

STRATEGIC DIRECTION 2010-2014Second Programme: To enhance the sampling designby reviewing the relevant sampling approach for theeconomic and household surveys. The use of appropriatesoftware in generating statistics will be reviewedregularly. Continuous monitoring of the field operationsensure that the survey procedures are observed.Third Programme: To upgrade and extend the use ofstatistical methodology for estimates in the preparation ofpreliminary data or short term projection. Efforts are alsoundertaken to enhance the existing modelling techniquesto upgrade the ability in producing statistics within a shortperiod.Fourth Programme:To broaden the implementationscope of the NEWSS project in order to enhance theefficiency in data management and information. Thisencompasses the process of data collection, processingand dissemination of data. The advancement oftechnology and the strengthening of human resource willsupport the application of international standard and bestpractices.Strategy 3:To Increase the Understandingand Use of Statistics Among theUsers and Communitiesprogrammes outlined are:The Department emphasises on themarketing and promotion strategiesof its products to the potential usersin line with the concept of statistics aspublic goods. In the scenario ofevidence-based decision making,statistics should be easily accessibleto main users and the public.TheFirst Programme: To intensify publicity and promotionprogrammes through the enhancement of datadissemination and communication methods. It can beachieved by the utilisation of web portals, onlinedatabases and strategic partnerships with other agencies.42STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014Apart from this, the involvement of media in datadissemination should be intensified. DOSM activelyparticipates in seminars, workshops and exhibitions onstatistics.Second Programme: To improve the data accessibilityby users are noted through the availability of onlinedatabases, developing interactive modules anddissemination via mySMS. Free downloads and onlinepayments are provided in the DOSM’s portal.Strategy 4 :To Expand Networking with DataProviders and UsersTo improve data collection, DOSMcontinuously expand the networking viaeffective coordination and collaborationwith data providers and users.Consultations with data users willimprove data communications.Consultation and statistical coordinationactivities will be intensified in the effort to position thestatistical services into the mainstream.The identified programmes are:First Programme: To enhance collaboration with dataprovider via data sharing agreement. Emphasis tostrengthen the functions of DOSM from the legal aspect isundertaken by reviewing the Statistics Act 1965(Revised - 1989).Second Programme: To increase consultation with datausers through existing mechanism such as StatisticsSteering Committee and Main User Committee. Thesecommittees and the Inter Agency Planning Group (IAPG)are the platforms used to identify data requirements ornew social and economic indicators. Continuousinteractive sessions are organised to identify thestakeholders’ and users’ needs.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA43

STRATEGIC DIRECTION 2010-2014Strategic Thrust 2: To strengthen research and analysisas well as to inculcate innovation cultureAs the national producer of statistics, DOSM will continue toreinforce its roles by strengthening the research andanalytical activities and inculcate the innovationculture among its workforce. Capability in applyingknowledge is the key to success of Strategic Thrust 2.Three strategies have been outlined under this strategicthrust.Strategy 1 :To Enhance Research andAnalysis CapabilityIn order to implement Strategy 1,programmes are planned to strengthencapabilities in research and data analysis.These programmes include:First Programme: To intensify dataanalysis. The objective of this programme is to enhance thevalue added of the products of the Department and toimprove the competency of the officers. Divisions/Stateoffices are required to produce two statistical researchpapers annually as well as to provide analysis for thepublished data.Second Programme: To conduct research in niche areas.This is to fulfil the new requirements of the stakeholders.Each Division is required to identify at least one newstatistical area for the period of 2010-2014.44STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014Strategy 2:To Nurture Innovation Culturein Producing and DeliveringStatistical Products and ServicesTo foster an innovation culture,knowledge enhancement throughcontinuous learning and training; andsmart networking with nationalstatistical offices of advanced countries,higher learning institutions, domesticand foreign professional bodies will be undertaken. Theprogrammes outlined include:First Programme: To continuously establish networkingwith main users, higher learning institutions; andprofessional bodies, domestic and abroad. The objectiveof this programme is to promote knowledge sharing anddevelop expertise as well as to venture into newareas in statistics. The officers are always given theopportunities to attend seminars and meetings withinand outside the country. This initiative will encourageexchange of ideas among agencies particularly statisticalagencies.Second Programme: To continue the Innovative andCreative Group (ICG) activities. The focus of ICG is inthe core business areas, administration/finance and ICT.It is compulsory for the Divisions and State Offices toparticipate in ICG competition held annually.Third Programme: To participate in Star RatingProgramme at the ministry level to enhance the deliveryof products and services.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA45

STRATEGIC DIRECTION 2010-2014Strategy 3 :To Develop Competent HumanCapital of High Level ProfessionalismThe development ofcompetent, creative andinnovative human capital withpositive attitude andspiritual values arecontinuously being inculcated.The Human CapitalDevelopment programmes are as follows:First Programme: To continue the strategic human capitaldevelopment through the strengthening of mind, body andsoul (MINJARO). It is implemented through internalisation andpractice of DOSM’s core values, promoting knowledgeenhancement and developing leadership skills. Training andcourses in the Competency Plan which coversfunctional,generic, behavioural, ICT, presentation of papers locally andinternationally constitute some of the activities that aremonitored and given importance.Second Programme: To continuously provide and enhancetechnical consultancy in various fields to local and foreignagencies. DOSM will continuously provide its officers courseson training of trainers/facilitators, organise intellectualdiscourse and premier talk by renowned persons regularly.Third Programme: To preserve knowledge throughKnowledge Management System with the objective toinculcate and encourage knowledge sharing. In the efforts todevelop competent and competitive human capital, theStatistical Training Institute Malaysia (ILSM) is established toexpand the current scope of Statistical Training Division. ILSMwill provide continuous and structured training programmes toenhance expertise and professionalism in line with DOSM’saspiration to be at par with advanced countries.Fourth Programme: To develop a high performingorganisation and inculcate first class mentality throughperformance management based on KPI. The measurementof KPI at Department, Divisions and State Offices level will befurther cascaded to individuals to sustain and improveperformance.46STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014Strategic Thrust 3: To strengthen resourcemanagementStrategy 1 :To Strengthen Human ResourceManagementEfficient and effective resource management is animportant aspect that is continuously given priority. Theresource management strategy is realised through therecruitment of personnel, succession plan for strategicpositions, human resource database system, trainings,organisational development, placement of cadre officers,performance evaluation and recognition, financial andassets; and general administration.Seven programmes have beenoutlined to improve the DOSMHuman Resource Management:First Programme: To implement theplan to recruit new personnel based onthe studies and analysis with regards tostaff requirement at Divisional and State Offices level.The study will be based on current workloads, additionalresponsibilities and new challenges faced by DOSM.Second Programme:To implement succession planfor strategic positions for grade 48 and above. Selectionwill be based on characteristics of personnel withoutstanding personality, high performing, knowledgeableand skilful. DOSM needs to prepare future leaders tosucceed the leadership of the Department.Third Programme: To ensure that the HumanResource Management Information System (HRMIS) isfully utilised. The modules such as leave management,assets declaration etc. will be implemented to ensurecomplete records of staff electronically.Fourth Programme: To strengthen the TrainingManagement System (SPL) and development ofpersonnel, systematically and continuously by taking intoSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA47

STRATEGIC DIRECTION 2010-2014account the Competency Plan and the financialcapability of the Department.Fifth Programme: To plan the review of the organisationstructure in line with the present needs. This is to ensurethat the Department is responsive to the users’ expectationsin a dynamic and challenging environment. Thus, it isimportant to review the existing human resource strengthand the organisational structure.Sixth Programme: To strengthen the placement of cadresin other government agencies and ministries as the mainreference person in statistical services.Seventh Programme: To improve the individual appraisaland recognition system. The Department will engage acomprehensive individual assessment through thesuperior-peer-subordinate evaluation approach based onindividual performance. Nevertheless, non-monetary rewardis also practiced in the Department where high performanceindividuals are rewarded accordingly.Five programmes have beenStrategy 2 :To Strengthen the Management ofFinance and Assetsplanned to improve andstrengthen the management offinance and assets. These are:First Programme: To improvethe effectiveness of DOSM’s Management of BudgetPreparation. This important programme is formulated toensure the required budget is secured.Second Programme: To enhance and reinforce theAdministrative and Development Expenditure Managementby monitoring the financial allocations that are disbursedaccording to the programmes and schedules. Training on48STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014financial management and other related trainings will beprovided to the staff in Financial Management to be moreequipped and capable in the Budget Management.Third Programme: To strengthen the procurementmanagement to obtain value for money in DOSM’sexpenditure.Fourth Programme: To ensure payment of bills throughthe e-SPKB/e-Perolehan comply to Treasury Circular No.7 of 2009, Treasury Amendment 103 of the bill paymentshould be paid within 14 days and avoid payment ofTreasury bills under 58 (a) and the Treasury 59. To ensurethat bill reimbursement are made within 14 days withoutfail and disbursed in the current year, responsiblepersonnel must be competent to use this system. Training,courses and workshops on the use of the system will beheld from time to time.Fifth Programme: To streamline and strengthen themanagement and monitoring of Capital Assets and theGovernment mobile assets are systematic andeffectively implemented in accordance with proceduresand guidelines. Training, monitoring and compliance toenforce regulations, will be emphasised and considered toensure that the asset management is in order, completeand adequate.Strategy 3 :To Improve the Efficiency ofManagement and AdministrativeServicesFive programmes have been outlinedto improve the efficiency ofManagement and AdministrativeServices in DOSM.First Programme: To enhance thequality management to increase theawareness on the importance of quality. Through theseactivities, the Quality Management Meeting and projectsmonitoring will be carried out as scheduled. Moreover,continuous improvement will be implemented to achieve aSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA49

STRATEGIC DIRECTION 2010-2014significant level of quality to uplift the image of theDepartment. Studies will be undertaken to expand the scopeof coverage to the MS ISO 9001:2008 and other recognisedquality standards.Second Programme: To establish an efficient secretariatand events management to ensure smooth and effectiveevents and meet the standards and quality as required.DOSM personnel will be provided with training, courses andhands-on to enrich their knowledge and skills in variousaspects.Third Programme: To strengthen the compliance toGovernment’s circulars, administrative instructions andregulations in force. The planned activities include efficient,systematic and uniform practices and adoptions of theadministrative procedures and guidelines, throughout theDepartment. Training and knowledge enhancement will beprovided to respective personnel so that best practices aresmoothly implemented.Fourth Programme: To ensure the safety andconduciveness of the DOSM’s work places are secured andcomply with Government procedures.Fifth Programme: To strengthen the Support ServiceManagement activities. Ensure quality planning and timelyreporting to the Management. Strengthen secretarial andcoordination skills by using effective managementtechnique. Coordinate the reporting activities of DOSM’sprogress reports and preparation of Government’sdocuments such as the Memorandum to the Cabinet andCabinet Information Note. Strengthen collaboration,communication and consultation with local and internationalagencies.50STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-2014Strategy 4 :To Enhance the Resource andInformation Technology ManagementEfficiencyThe following programmeswere outlined to enhancethe use of IT as an enablerand the leader to achievethe tasks andobjectives of theDepartment.First Programme: To ascertain the hardware andsoftware are efficiently managed and maintained asoutlined in MS ISO 9001:2008.Second Programme: To ensure the hardwarereplacement plan is according to their life span and theincrease of personnel to enable smooth and effectivework flow; and increase the efficiency of ICT.Third Programme: To conduct trainings and coursesrelated to hardware and software maintenance, securityand protection of information and software procurementfor statistics and functional.Fourth Programme: To review the ICT Strategic Planperiodically to optimise and align with the needs of ICTand in line with the current functional requirement.Fifth Programme: To provide relevant ICT courses andtrainings for ICT personnel. This is implemented throughstructured training programmes according to the field ofexpertise and specialisation.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA51

STRATEGIC DIRECTION 2010-2014Relationship between the Strategic Thrusts and Strategies isdepicted in Figure 2.Figure 2: Relationship between Strategic Thrusts and StrategiesStrategic Thrust1Strategic Thrust2Strategic Thrust3To produce informationof integrity andreliabilityTo strengthen researchand analysis as well asto inculcate innovationcultureTo strengthen resourcemanagementStrategy 1 Strategy 1 Strategy 1To strengthen the statisticalservices in the challengingand dynamic environmentTo enhance research andanalysis capabilityTo strengthen humanresource managementStrategy 2 Strategy 2 Strategy 2To optimise the use of thestatistical methodology andtechnologyTo nurture innovation culturein producing and deliveringstatistical products andservicesTo strengthen themanagement of finance andassetsStrategy 3To increase theunderstanding and use ofstatistics among the usersand communitiesStrategy 3To develop competenthuman capital of high levelprofessionalismStrategy 3To improve the efficiency ofmanagement andadministrative servicesStrategy 4 Strategy 4To expand networking withdata providers and usersTo enhance the resourceand information technologymanagement efficiency52STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

STRATEGIC DIRECTION 2010-20144.4 Action PlanDOSM has outlined the Action Plan for the period of2010 - 2014 to ensure the Strategic Thrusts areachieved.The Action Plan is supported by detailedImplementation Plans.STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA53

IMPLEMENTATION MECHANISM5.1 INTRODUCTIONDSP 2010-2014 is used as a guide and to be implemented withfull commitment by DOSM’s personnel. For more effectiveimplementations to achieve the objectives, monitoring isessential. In this case, the progress of DSP implementation ismonitored through regular reporting at committees’ meetings.In the effort to ensure the smooth implementation of the DSP,a Steering Committee is established to monitor theimplementation plans. Steering Committee and ImplementationCommittee meetings will be held at least twice a year. Thestructures of the committees are as follows:Chart 2: Structure of the Steering Committee and ImplementationCommittee of the Department Strategic PlanStrategic PlanImplementation Committee:Management/CoordinationServices ProgrammeStrategic Plan SteeringCommitteeStrategic PlanImplementation Committee:Social/DemographicProgrammeStrategic PlanImplementation Committee:Economic ProgrammeSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA57

IMPLEMENTATION MECHANISM5.2 Strategic Plan Steering CommitteeChairman :Members :Chief Statistician, MalaysiaDeputy Chief StatisticianSocial/Demographic ProgrammeDeputy Chief StatisticianEconomic ProgrammeSenior DirectorManagement and Human Resource DivisionSenior DirectorPrices, Income and Expenditure Statistics DivisionSenior DirectorNational Accounts Statistics DivisionSenior DirectorInformation Management DivisionDirectorData Coordination DivisionDirectorCorporate and User Services DivisionSecretariat :Corporate and User Services DivisionTerms of Reference:a) Provide guidance and advice in implementing the strategic plan.b) Assess the progress and achievement reports in line with thetarget set.c) Decide on the proposed changes of activities recommended bythe Implementation Committee.d) Make decisions on actions to be taken to ensure the smoothimplementation of the strategic plan.e) Decide on the improvements to overcome constraints inimplementing the strategic plan.58STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

IMPLEMENTATION MECHANISM5.3 Strategic Plan Implementation Committee5.3.1 Management/Coordination ServicesProgrammeChairman :Director Data Coordination DivisionMembers :Senior DirectorManagement and Human Resource DivisionSenior DirectorInformation Management DivisionDirectorStatistical Training DivisionDirectorCorporate and User Services DivisionDirectorResearch and Development DivisionDirectorMethodology DivisionSecretariat :Research and Development DivisionSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA59

IMPLEMENTATION MECHANISM5.3.2 Social/Demographic ProgrammeChairman :Deputy Chief Statistician Social/Demographic ProgrammeMembers :Senior DirectorPrices, Income and Expenditure Statistics DivisionDirectorPopulation and Housing Census Statistics DivisionDirectorDemographic Statistics DivisionDirectorManpower and Social Statistics DivisionDirectorAgriculture and Agro-Based Statistics DivisionDirectorEnvironment Statistics DivisionRepresentative of State OfficesSecretariat :Manpower and Social Statistics Division60STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

IMPLEMENTATION MECHANISM5.3.3 Economic ProgrammeChairman :Deputy Chief Statistician Economic ProgrammeMembers :Senior DirectorNational Accounts Statistics DivisionSenior DirectorServices Statistics DivisionDirectorIndustrial Production and Construction Statistics DivisionDirectorExternal Trade Statistics DivisionDirectorEconomic Indicators DivisionDirectorBalance of Payments Statistics DivisionRepresentative of State OfficesSecretariat :Services Statistics DivisionSTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA61

IMPLEMENTATION MECHANISM5.4 Achievement TargetsThe details of the targets are shown in the Action and Implementation Plans. Theexamples of such reports are as follows:5.4.1 Strategic Thrust 1Strategic Thrustand Strategy2010 2011 2012 2013 2014Strategy 1:To Strengthen theStatistical Services in theChallenging and DynamicEnvironment1 At least 3 monthly / quarterly surveys are conducted using e-survey2 Use of minimum five administrative data sources3Updating all establishments selected in economic survey and 60% ofestablishments which are not in the survey in the business frameStrategic Thrust 1:To Produce Information of Integrity and ReliabilityStrategy 2:To Optimise the Use ofStatistical Methodology andTechnologyStrategy 3:To Increase theUnderstanding and Useof Statistics Among theUsers and Communities1 Minimum value of RSE for each variable studied23Six systems in the NEWSS areimplemented by end March 2010and other systems implementedin stages between 2010 and2011Implementationof GIS map instrata 1, strata2 and strata 3by 20101 Increase publicity through electronic and print media at least 2 times a year2Interactive Module Development Using Business Intelligence (BI) for ExternalTrade Database3 Provide portal with free downloadsStrategy 4:To ExpandNetworking withData Providersand Users1 Collaboration with 10 identified data providers (OGAs)62STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

IMPLEMENTATION MECHANISM5.4.2 Strategic Thrust 2Strategic Thrustand Strategy2010 2011 2012 2013 2014Strategy 1:To Enhance Research andAnalysis Capability1 Two papers (analysis)/ statistical journals by each Division / State Offices a year2 At least one new research produced for each divisionStrategic Thrust 2:To Strengthen Research and Analysis as well asto Inculcate Innovation CultureStrategy 2:To Nurture Innovation Culturein Producing and DeliveringStatistical Product andServicesStrategy 3:To Develop Competent Human Capital of HighLevel Professionalism1 Collaboration with at least two other statistical agencies within 2010-20142 Participation in innovation and quality programmes12 Organise Executive Talk at least four times a yearStrengthening ofStatistical TrainingInstitute Malaysia3 Full implementation of Knowledge Management System (KMS)1Implementation ofPerformanceManagementSystem (PMS)STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA63

IMPLEMENTATION MECHANISM5.4.3 Strategic Thrust 3Strategic Thrustand Strategy2010 2011 2012 2013 20141Candidates for professional post have to sit for written examinations,assessment programmes and interviews prior to appointmentStrategy 1:To Strengthen HumanResource Management23Revieworganisationalstructure ofDepartment80% moduleandsubmodule ofHRMIS isimplementedStrategy Thrust 3:To Strengthen Resources ManagementStrategy 2:To Strengthen theManagement of Financeand AssetsStrategy 3:To Improve theEfficiency of Management andAdministrative Services1 100% bills paid within 14 days1 Ensure all the programmes outlined by the Government are adheredStrategy 4:To Enhance the Resourceand Information TechnologyManagement Efficiency1 Application systems in placed based on users’ requirements2ISP to beprepared by201064STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

APPENDIX 1LAWS OF MALAYSIAACT 415STATISTICS ACT 1965(Revised — 1989)STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA67

APPENDIX 1LAWS OF MALAYSIAACT 415STATISTICS ACT 1965(Revised – 1989)____________ARRANGEMENT OF SECTIONS____________Section1. Short title and application.2. Department of Statistics.3. Control and management of the Department.4. Safeguards as to the use and communication of information.5. Notice to require particulars.6. Particulars not related to an undertaking.7. Penalty.8. Rules9. Repeal.68STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

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APPRECIATIONDSP COMMITTEE 2010-2014ADVISORYBhg. Dato’ Hajah Wan Ramlah Wan Abd. RaofCHAIRMANYBrs. Dr. Haji Abdul Rahman HasanMEMBERSYBhg. Dato’ Nafsiah Haji Abu BakarMr. Kamarudin Muhamed (since September 2009)Ms. Omi Kelsom Haji EliasMs. Tay Suan SeeMs. Hajah Roszaini Omar (until March 2009)Mr. Haji Sabri Omar (March 2009 until November 2009)Dr. Mazlan Harun (since November 2009)Mr. Wan Mohammad Noor Wan MahmoodMr. Haji Azahari Mohd RaslanMs. Zubaidah IsmailMr. Haji Ibrahim JantanMs. Nazaria BaharudinMr. Kunnasegaran Gopalakrishnan (until April 2009)Ms. Norhayati JantanMs. Norfariza Hanim KasimMr. Mohd Yazid Kasim (since October 2009)Mr. Fazrul Azlan OthmanMs. Sa’adiah Ahmad (until October 2008)Ms. Siti Zakiah Muhamad IsaMs. Riyanti SaariMs. Siti Salwani IsmailMs. Nan Hasnani Long PadangMr. Ahmad Redzuan Abdul HadiMr. Mohamed Noor Aizam Saudin@Sudin86STRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA

ACRONYMABSBNMCATICDAustralian Bureau of StatisticsBank Negara MalaysiaComputer Aided Telephone InterviewCompact DiscsMDTCCMINJAROMCPAMinistry of Domestic Trade,Co-operatives and ConsumerismMind, body and soulMalaysia Classification of Productsby ActivityDOSMDSPEPEPUGATSGFCFDepartment of Statistics MalaysiaDepartment Strategic PlanEconomic ProgrammeEconomic Planning UnitGeneral Agreement on Trade inServicesGross Fixed Capital FormationMCSPMPMOFMSICNEWSSManagement/CoordinationServices ProgrammeMalaysia PlanMinistry of FinanceMalaysia Standard IndustrialClassificationNational Enterprise-Wide StatisticalSystemGPSGlobal Positioning SystemNKRANational Key Results AreaHRMISIAPGIATCICGICRICTIDEILSMHuman Resource ManagementInformation SystemInter Agency Planning GroupInter Agency Technical CommitteeInnovative and Creative GroupIntelligent Character RecognitionInformation and CommunicationTechnologyInstitute of Developing EconomiesStatistical Training Institute MalaysiaOGAsPDASDPSDDSSMSSMESPLUNSDOther Government AgenciesPersonal Digital AssistantSocial/Demographic ProgrammeSpecial Data DisseminationStandardShort Messaging ServicesSmall and Medium EnterpriseTraining Management SystemUnited Nations Statistics DivisionIMFInternational Monetary FundKPIKey Performance IndicatorsKRAKey Results AreaMITIMinistry of International Trade andIndustrySTRATEGIC PLAN 2010– 2014DEPARTMENT OF STATISTICS, MALAYSIA87

Department of Statistics, MalaysiaBlock C6, Complex CFederal Government Administrative Centre62514 PutrajayaMALAYSIATel. : 603-8885 7000Fax : 603-8888 9248E-mail : jpbkkp@stats.gov.myWebsite : www.statistics.gov.my