Full document describing all aspects of the curriculum, release 2 (pdf)

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SERVICE QUALITY MANAGEMENT (SE-O-10)AIMS:The central role of software systems in an organisation is to provide applications, technology andservices to support the business functions and contribute to the organisation’s strategic goal. Thismodule takes a service view of software systems. The module explores the application of servicemanagement concepts to the delivery (of services) and to quality management. It examinesoperational issues surrounding the management of resources and computer capacity, theprovision of help desk services and the management of IT assets. It considers the development ofnew services, the management of end-user computing and the development of IT service culture.An introduction to the disciplines required for BS15000 / ISO20000 IT service standardsis provided. The subject area is considered in the context of a business environment where manyIT services are provided by third parties and managed through contracts.The strategic role of systems and service in the organisation is developed by exploringthe alignment of information systems and the organisational strategy. An understanding of thestrategy of an organisation leads to the development of a portfolio of systems and services whichmatches the objectives of the organisation and delivers competitive advantage. Frameworks andapproaches to developing such an understanding of the strategic role of information systems areconsidered.LEARNING OUTCOMES:Upon successful completion of this module, the student will be able to:• formulate an IS/IT strategy which aligns the provision and management of the IS portfolio withorganisational goals and strategies;• discuss the theory and practice of managing IT services within a defined framework ofdisciplines and activities;• explain the effect of context, organisational relationships and organisational structure on thedelivery of IT services.SYLLABUS CONTENT:• IT service fundamentals: what is a service; nature of services; moments of truth; front officeand back office; service components; IT service quality; IT service marketing; IT serviceinnovation.• IT service strategy: IT/IS core competences and the resource-based view of the firm;developing a service-oriented IT strategy; IT strategy process; understanding businessstrategy; tools for relating business strategy to IT strategy; managing the application portfolio;auditing, classifying, identifying new systems; role of IT in competitive strategy; findingstrategic information systems; IT procurement strategy; globalisation issue in strategy andoutsourcing.• IT service governance: organisational role of IT services; structuring the IT organisation(centralised, decentralised, federal); reporting structures and the balanced score card;justifying IT services in the organisation; CoBIT (Control Objectives for Information andRelated Technology) and IT governance.• IT service context: managing end-user computing; IT strategy and services in SMEs;organisational and service culture; effect of organisational power on strategy and services;globalisation; enterprise resource planning (ERP) systems; future trends; autonomiccomputing.• IT service operations: managing the IT helpdesk; rationing IT services; incident management;problem management; release management; information requirements for IT servicemanagement; capacity management; managing and controlling IT assets; availabilitymanagement; service level agreements – their creation and management; The IT servicecatalogue; IT service security issues; configuration management service issues; global ITservice operations.• IT service process: IT service frameworks (ITIL and BS15000); the BS15000 certificationprocess; implementing IS/IT strategy and the role of IT strategy documentsPREREQUISITES: NoneRECOMMENDED ASSESMENT: Coursework and unseen paperhttp://perun.im.ns.ac.yu/msc-se/ 32
SOFTWARE ENGINEERING FOR DATABASE SYSTEMS (SE-O-11)AIMS:The module provides theoretical basics for understanding of modern DBMS and their integrationinto information systems. It stimulates a systematic approach for practical implementation ofdatabase (DB) based applications by team work and by using of experience repository.LEARNING OUTCOMES:Upon successful completion of this module, the student will be able to:• critically evaluate the different DBMS and their features;• appreciate the need and different possibilities for DB integration;• complete implementation of selected case study from the Experience Repository.SYLLABUS CONTENT:• DB Taxonomy: DBMS models and architectures; DB aspects (relational, procedural, objectoriented,descriptive (XML), deductive); persistent objects; DB integrity.• DB integration: language-oriented (embedded SQL - Structured Query Language); driveroriented(ODBC - Open Database Connectivity, JDBC - Java Database Connectivity)(architectures, driver types, application scenarios); component-based; SOA (Simple ObjectAccess) integration; agent-based.PREREQUISITES: NoneRECOMMENDED ASSESMENT: Courseworkhttp://perun.im.ns.ac.yu/msc-se/ 33
Page 1 and 2: Joint MSc curriculum in software en
Page 3 and 4: 2. Goals of the Joint MSc curriculu
Page 5 and 6: 4. Module listList of induction lay
Page 7 and 8: 6. Quality assurance and controlQua
Page 9 and 10: • current practitioners with adeq
Page 11 and 12: 7. Module Templateshttp://perun.im.
Page 13 and 14: PRINCIPLES OF PROGRAMMING, CODING A
Page 15 and 16: SYSTEM MODELLING AND DESIGN (SE-IN-
Page 17 and 18: REQUIREMENTS ENGINEERING (SE-C-02)A
Page 19 and 20: SOFTWARE TESTING (SE-C-04)AIMS:With
Page 21 and 22: INFORMATION SYSTEM DEVELOPMENT PROC
Page 23 and 24: SOFTWARE EVOLUTION (SE-O-01)AIMS:Wi
Page 25 and 26: FORMAL METHODS ENGINEERING (SE-O-03
Page 27 and 28: PRIVACY, ETHICS AND SOCIAL RESPONSI
Page 29 and 30: BUSINESS MODELLING (SE-O-07)AIMS:Th
Page 31: BUSINESS PROCESS RE-ENGINEERING (SE
Page 35 and 36: PROJECTAIMS:This module is intended
Page 37 and 38: Moduleaka “course” or (in some
Page 39 and 40: The list of abbreviationsABASB2BB2C

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