Pointsec Mobile Symbian OS (S60) 3.3.4 Release Notes - Check Point
Pointsec Mobile Symbian OS (S60) 3.3.4 Release Notes - Check Point
Pointsec Mobile Symbian OS (S60) 3.3.4 Release Notes - Check Point
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<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong><strong>Release</strong> <strong>Notes</strong>Revised: September 2, 2009This <strong>Release</strong> <strong>Notes</strong> document provides essential operating requirements and describes knownissues for <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong>. Review this information before installing<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong>.In This DocumentAbout This Document page 1About <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) page 2New in This <strong>Release</strong> page 2Supported Devices page 23rd-party Software page 3Push Email page 3Temporary Encryption page 4System Requirements page 4Hardware Requirements page 5General Recommendations page 5Compatibility between <strong>Release</strong>s page 6Known Issues in This <strong>Release</strong> page 6FYI page 7Late-breaking Documentation page 8Documentation Feedback page 8About This DocumentThis document contains information about <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) version <strong>3.3.4</strong>, suchas new features and functions in this release, what problems have been fixed since the previousrelease and system requirements.In this document, the abbreviation N/A is used. N/A means Not Applicable. <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong><strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) is also referred to as <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> or <strong><strong>Point</strong>sec</strong>.Copyright © 2009 <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> Technologies AB, a <strong>Check</strong> <strong>Point</strong> Software Technologies company. All rights reserved 1
About <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>)About <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>)<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) provides users of devices powered by the Nokia Series 60 3rdEdition operating system with automatic, real-time encryption of data for convenient andenforceable handheld security for enterprises on the move.New in This <strong>Release</strong>New DevicesThese devices are added in this version:• Nokia N97• Nokia E75• Nokia 6121 ClassicSupported DevicesThe following tables contain the devices and operating systems that are supported at the time ofthe release of <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong>. However, this list is subject to change. Tosee a current list of supported devices, please visit www.checkpoint.com/supportedhandhelds/.<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> supports the following devices in this release:Table 1Supported DevicesDeviceRecommended phone software (firmware) versionNokia E5006.28.3.0 or laterNokia E51 100.34.20Nokia E602.0618.06.05 or laterNokia E61Nokia E61i 1.0633.22.05Nokia E622.06.18.06.17 or laterNokia E63 100.21.110Nokia E65 1.0633.18.01Nokia E66 200.21.118Nokia E702.0618.07.09 or laterNokia E71 200.21.118Nokia E71xV 03.27 or laterNokia E75V 110.48.125 or laterNokia E90 V 210.34.75Nokia N80V 4.0632.0.38 or laterNokia N81 V 10.0.035Nokia N81 8GB V 11.0.045Nokia N82 V 11.0.117Nokia N93i V 11.0.009Nokia N95V 12.0.13 or laterNokia N95 8GB V 15.0.015Nokia N97v 11.0.021 or laterNokia 6110 Navigator V 03.51<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 2
3rd-party SoftwareTable 1DeviceSupported DevicesRecommended phone software (firmware) versionNokia 6121 ClassicLatest firmwareNokia 6124 v 04.34We recommend that you upgrade to the latest ROM available from your phone manufacturer.3rd-party Software<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> is interoperable with the following 3rd-party products:• F- Secure <strong>Mobile</strong> Security 4.0 (13511)• Mail for Exchange 2.7 and 2.9• Nokia Intellisync <strong>Mobile</strong> Suite 7.0 - 9.0 is supported under the conditions described in the“Push Email” section• Sybase iAnywhere OneBridge 5.50 (17094)• SEVEN Always-On Mail 5.0.20• Trend Micro <strong>Mobile</strong> Security 5.0 (1050)Push EmailOn certain combinations of device, firmware, and policy configuration, it is possible to be notifiedof incoming email even when <strong><strong>Point</strong>sec</strong> is in a locked state. The Enable screen lock setting must beset to Yes.Tip! In the <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> About box, look for the text “Push email is supported”.Push email is supported for the following devices:• E90• E71• E71x• E75• E66• E63• E51• E51-2Use the recommended software version, see “Supported Devices” on page 2.<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 3
Temporary EncryptionA note to our customers about untested softwareWe do not recommend the installation of untested software because this may compromise <strong><strong>Point</strong>sec</strong><strong>Mobile</strong>'s functionality or produce unwanted behavior in the device. The following are examples ofproblems that can arise with untested software:The software may be denied access to encrypted files.<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> must close most applications when locking, and untested software may not handlerestart properly.The software may create files that unintentionally become encrypted. A common example is .txtfiles used for logging. Unintentionally encrypted files may prevent the software from workingproperly, but can be worked around by placing the folder containing such files on the exclusion list.Temporary EncryptionThe temporary encryption function is supported on the same devices as the push email function.For a list of devices, see “Push Email” on page 3.For a description of the temporary encryption function, see the Administrator’s Guide delivered withthe product.System RequirementsDisk and Memory SpaceTable 2Disk and Memory SpaceOn the:Administrator’s workstationDeviceSpaceMinimum 5 MBMinimum 0.5 MBOperating Systems and SoftwareTable 3Operating Systems and SoftwareOn the:SpaceAdministrator’s workstation • Microsoft Windows 2000 Professional or XP Professional (Note thatVista is supported in <strong><strong>Point</strong>sec</strong> Administration Console 1.3.)• Synchronization software• <strong><strong>Point</strong>sec</strong> Administration Console 1.1.1 or later. For requirementsregarding <strong><strong>Point</strong>sec</strong> Administration Console, please see the <strong><strong>Point</strong>sec</strong>Administration Console <strong>Release</strong> <strong>Notes</strong>.Device • Nokia <strong>S60</strong> 3rd Edition• <strong>Check</strong> your hardware vendor’s web site for the latest end-user updates.• Synchronization software<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 4
Hardware RequirementsHardware RequirementsTo install <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> on a device, you need a working synchronization connection betweenyour <strong>Symbian</strong> device and your PC (e.g. by cable, infrared, Bluetooth, etc.)General RecommendationsWe strongly recommend that you always follow the documented procedures for installing, upgradingand removing <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>. Moreover, we recommend the following:Consider UsabilityBefore deploying to large numbers of users, we recommend that you test each new profile forusability. While <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is a powerful, flexible security tool, it does not warn if securitysettings are likely to make the device difficult to use. If you need help reaching the optimumbalance between security and user experience for your organization, please contact your <strong>Check</strong><strong>Point</strong> representative.Allow <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> to complete operationsWhen installing, upgrading or uninstalling <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>, do not switch the device off manuallyuntil the operation is complete.Unlock <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> before installation and removal activitiesMake sure that <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is unlocked before initiating installation or removal of otherapplications on a <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>-protected device.Exercise caution when defining encryption listsWhen defining encryption inclusion lists,• Do not add C:\ to the list. If you do, you risk encrypting programs and utilities so that they donot function correctly.• Ensure that <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> does not encrypt files or folders needed by any unsupportedapplications you may have chosen to use. If you are uncertain, try adding relevant files andfolders to the exclusion list, or test using the Relaxed and Typical predefined sets.Comply with the following memory card tipsDo not configure the setting Require encrypted memory cards to Yes in the install settings if userswill need to run applications from their memory cards.Do not switch off power to the device when encrypting or decrypting a memory card.Do not run anti-virus scans in the following situations:• When <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is locked.• At the same time as encrypting/decrypting cards.• When creating a back-up. (Automatic scans should be disabled.)<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 5
Compatibility between <strong>Release</strong>sCompatibility between <strong>Release</strong>sYou can upgrade from <strong><strong>Point</strong>sec</strong> for <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong> 3rd Ed.) 3.x to <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong>(<strong>S60</strong>) <strong>3.3.4</strong>.You cannot upgrade from <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) 3.3.1 to version 3.3.2 on E66 pr2and E71 pr2 devices. You must remove version 3.3.1 before installing version 3.3.2.Known Issues in This <strong>Release</strong>The following are known issues in this release:Table 4Known Issues in This <strong>Release</strong>ID Short Description Description/InfoN/AUpgrade not possible on E66pr2 and E71 pr2 devicesUpgrading <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> 3.3.1 to version 3.3.2 is notpossible on E66 pr2 and E71 pr2 devices. You mustremove version 3.3.1 before installing version 3.3.2.512739 Backup and restore tomemory card only503905 On N97 devices: Memorycard encryption supported oninternal card only454654 Interoperability problem withKaspersky <strong>Mobile</strong> SecurityTo do backup and restore, the memory card must be used.PC Suite does not work and is not supported for thispurpose.On Nokia N97 devices, encryption of internal memory cardonly is supported. External memory cards are not supportedon this device.The device hangs when <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is encrypting filesduring installation on a device on which Kaspersky <strong>Mobile</strong>Security is installed.454649 <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> displays“unknown number” whencalling via call logs453907 Problem using WLAN inoffline mode397636 The mail application closeswhen an attachment isadded397470 Mp3 files not encryptedwhen in use396600 Inconsistent Mail forExchange behavior whensynchronizing396288 Text display problems insome <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> dialogboxes accessed from the<strong><strong>Point</strong>sec</strong> AdministrationConsoleWorkaround: Remove the battery and hard reset thedevice.When a user selects a number from the call log and placesa call when screen lock is activated, <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>displays “unknown number” instead of the contact nameand number.Using WLAN in offline mode does not work when <strong><strong>Point</strong>sec</strong><strong>Mobile</strong> is screen locked and Mail for Exchange isattempting to synchronize mail.Workaround: When the phone starts, dismiss theconnection dialog box that displays.When the user tries to add an attachment to a mail with<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> locked, the authentication screen appears.After the user authenticates, the mail application closesand the mail is sent to the draft folder.If an mp3 file is currently playing when <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>locks, that file will not be encrypted, even if the file isincluded in the encryption list. This prevents the file fromstopping unexpectedly.When <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is locked, Mail for Exchange behavesinconsistently when synchronizing. Normally, success orfailure of synchronization is dependent upon the settings inthe profile.If the Windows font size is set larger than the default or anon-standard Windows XP theme is used, certain dialogboxes in <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> may not display correctly in<strong><strong>Point</strong>sec</strong> Administration Console.Workaround: Use the standard font size and Windows XPstandard theme.<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 6
FYITable 4Known Issues in This <strong>Release</strong>ID Short Description Description/Info396088 Using an encrypted audiofile for a ring tone does notwork correctlyIf your current profile requires the encryption of audio files(for example MP3) and you specify one of these files as aring tone, the default ring tone plays instead when youreceive an incoming call.394551 Locking <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>causes certain applicationsto terminate unexpectedly395933 A Mail for Exchange email ismarked as read upon useraccess when <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>is in locked state395275 Restart needed if memoryfull when removing <strong><strong>Point</strong>sec</strong>390374 Decryption of multiplememory cards not possiblewhen removing <strong><strong>Point</strong>sec</strong><strong>Mobile</strong>Workaround: Place ring tones in a separate folder (MyRing Tones, for example) and then place this folder in theexclusion list, which you access from <strong><strong>Point</strong>sec</strong>Administration Console. This prevents the ring tones frombeing encrypted.When the user locks <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong>, certain applicationsterminate that one would expect to remain open. Examplesof such applications are the Printers application, the FileManager, and the Navigator.The user must restart the terminated applications tocontinue using them.When <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is locked and a user selects anunread message in Mail for Exchange, enters the passwordto unlock the device, and navigates back to the inbox, themail is marked as read, even though the user has notviewed the content of the message.If there is not enough memory space available whenremoving <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> from a device, the removalprocess cannot be carried out. An error message displaysafter the Remote Help procedure, asking the user to free acertain amount of memory.Workaround: Restart the device, free memory space, theninitiate removal again.It is not possible to decrypt more than one memory cardwhen removing <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> from the device.Workaround: (if the profile allows it):If there are no restrictions on memory card usage: decryptthe memory cards before removing <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> by usingthe Memory card option in the <strong><strong>Point</strong>sec</strong> screen.FYIThis section contains information on issues that are not <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> related. The informationmay be helpful in certain situations.Table 5FYIID396918512739InformationDue to issues with backup and restore functionality on the <strong>S60</strong> 3rd Ed. platform andNokia PC Suite, <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> is not reliably restored after a backup operation. Toavoid adverse consequences backup and restore is not supported at all by <strong><strong>Point</strong>sec</strong><strong>Mobile</strong>.396580 If you are using OneBridge DM and need to send out a <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> update profile,you must set the trigger for the update action in the OneBridge DM server to run whendevice connects, but only once every ... to a large value, for example, 1 year. Thefiles should then be transferred only once (in this case, once every year). Otherwise,OneBridge DM sends out the same update profile repeatedly.If you want the file to be transferred again, change the trigger run option back to whendevice connects.<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 7
Late-breaking DocumentationTable 5FYIIDInformation395827 Nokia Intellisync <strong>Mobile</strong>Suite 7 sometimes does not resume push e-mail when <strong><strong>Point</strong>sec</strong><strong>Mobile</strong> unlocks.Workaround:1. In the Intellisync server, go to the Settings tab and configure the following settingsunder Push/ReadySync Settings.2. <strong>Check</strong> Retry on failed connections.3. Set Initial retry interval to 5 minutes or less.4. Set Subsequent interval to 5 minutes or less.455547 On rare occasions, <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> does not start after an unsupported (blocked)upgrade attempt.Workaround: Install the same version of <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> again.Late-breaking DocumentationThis section contains informaiton on documentation issues which have not yet been corrected inthe documentation.Table 6Late-breaking documentationIDInformation455917 The <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) Administration Guide says:"Upgrading <strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> entails copying the <strong><strong>Point</strong>sec</strong>_s60v3.sis file and theInstProf.PPP file from the Install Set folder to the C:\Data\Others folder on yourdevice."This information is obsolete. InstProf.PPP is no longer used during upgrade.Documentation Feedback<strong>Check</strong> <strong>Point</strong> is engaged in a continuous effort to improve its documentation. Please help us bysending your comments to:techpub_swe@checkpoint.com<strong><strong>Point</strong>sec</strong> <strong>Mobile</strong> <strong>Symbian</strong> <strong>OS</strong> (<strong>S60</strong>) <strong>3.3.4</strong> <strong>Release</strong> <strong>Notes</strong>. Last Update — September 2, 2009 8
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