Corporate Social Responsibility (CSR) - Yamaha - Global

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With Our Customers Group-wide Quality Assurance Structure Quality Management System Quality Risk Management Quality Improvement Measures Stronger Customer Support System Improving Convenience by Standardizing Customer Helpdesks
Quality Management System The Yamaha Group considers customer satisfaction to be its top priority, and has put in place a Company-wide quality management system to ensure the production of high quality products that meet the high expectations of our customers. Under the Company-wide quality management system, quality policies and targets and important quality-related measures are deliberated by the Quality Committee, and then issued from the president to the operating divisions. Each business division is responsible for the quality of its own products and establishes its own divisional targets in line with the quality policies and objectives set by the president. Each business division follows ISO 9001 international standards for quality management systems and conducts activities designed to achieve quality targets. The Quality Assurance Division, established in April 2010, audits whether the quality assurance systems of each operating division and the quality of their products meet the standard to which Yamaha aspires. The results of these audits are taken into account in improving the Company-wide quality management system. The Quality Management Representatives conference comprises people in charge of quality management for the operating divisions and works to disseminate Company-wide quality policies, targets and important quality-related measures. The conference also conducts joint research with the operating divisions on improvement case studies. In January 2010, in order to enhance the effectiveness of the Company-wide quality management system, the Yamaha Group established Product Quality Guidelines, which stipulate the level of quality which all Yamaha products should meet. >>Click to enlarge Acquiring ISO 9001 Certification As of March 31, 2010, the Yamaha Group had acquired certification under the ISO9001 international standards for quality management systems at 25 business divisions, covering approximately 63% of the workforce on a consolidated basis.
Page 1 and 2: Message from the President Manageme
Page 3 and 4: Message from the President Yamaha G
Page 5 and 6: Yamaha Corporation Group CSR Policy
Page 7 and 8: Click to enlarge Registration of In
Page 10: Compliance The Yamaha Group aims to
Page 18: Improving Convenience by Standardiz
Page 21 and 22: Policies for Retained Earnings and
Page 23 and 24: Inclusion in Socially Responsible I
Page 25: Basic Policy on Hiring and Employme
Page 28: Systematic Transmission of Skills M
Page 31 and 32: of before. I also think I was able
Page 33 and 34: Creating working environments that
Page 35 and 36: Occupational Health and Safety Poli
Page 37 and 38: Fair Evaluation and Selection in Pa
Page 39 and 40: Survey of CSR Measures of Business
Page 42 and 43: Hamamatsu Jazz Week—A Public-Priv
Page 44 and 45: Donations in Response to the Sumatr
Page 46 and 47: Third Round of Tree-Planting Activi
Page 48 and 49: Handmade Guitar Workshop in Coopera
Page 50: Contributing to Training for Junior
Page 53 and 54: Marathon Fundraising in Support of
Page 55 and 56: Environmental Management Promotion
Page 57: Material Balance The Yamaha Group p
Page 60 and 61: Green procurement Prevention of glo
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Environmental communication Conduct
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2. Economic Effects Heating and lig
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(1) (2) Reducing CO 2 Emissions in
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Waste Reduction and Resource Recycl
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Environmentally Friendly Products T
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Silent cello (smaller body) ■Prev
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and electronic equipment, have been
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Examples of A.R.E. Technology The L
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Effective Use and Conservation of W
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Shunichi Yamada, Indonesia Regional
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Local clean-ups in progress Yamaha
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Groundwater purification equipment
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Improvement seminar for internal en
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(Environmental Accounting)Yamaha Gr
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(Environmental Accounting)Resort Fa
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(Environmental Accounting)Group Man
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(Environmental Data)Yamaha Group(1)
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Of the 75 tons released into the en
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BOD (Biochemical Oxygen Demand) Emi
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(Environmental Data)Group Manufactu
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Toyooka Factory Business lines Deve
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Click to enlarge < Summary of Envir
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(Environmental Data by Site)(2) Yam
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Click to enlarge D.S. Corporation B
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Summary of Environmental Data > Sak
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(Environmental Data by Site)Sales O
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History of Environmental Initiative
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From the CSR policies outlined in t
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Corporate Social Responsibility (CSR) - Yamaha - Global

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