Leadership and Management Skills for Managers - CCH Malaysia

Leadership and Management Skillsfor ManagersMary AuEmailWebsiteAddressWORKSHOP DETAILSDate : 15 – 17 June 2009Time : 9.00am – 5.00pmVenue : Traders Hotel, PenangFEE**Early Bird by 15 May 2009CCH Executive Events Corporate MemberCCH SubscriberNon-SubscriberRegular FeeCCH Executive Events Corporate MemberCCH SubscriberNon-Subscriber** Fee includes workshop materials, certificate of attendance,lunch and refreshmentsIn-house corporate training programme is also available!For more details, please email events@cch.com.myREGISTRATION INFORMATIONRM1,960RM2,240RM2,520RM2,240RM2,520RM2,8006012.418.2616mau@cch.com.mywww.cch.com.myCOMMERCE CLEARING HOUSE (M) SDN BHDSuite 9.3, 9th Floor, Menara Weld,No. 76, Jalan Raja Chulan,50200 Kuala Lumpur, Malaysia.Registration and PaymentReservations may be made by telephone/telefax/email but will only be confirmed uponreceipt of the relevant registration form(s) and payment.Payment By Cheque: All cheques should be crossed, marked A/C payee only and madepayable to "Commerce Clearing House (M) Sdn Bhd" with the title of theprogramme(s) indicated clearly on the back of the cheques.Cancellation and Substitution PolicyA substitute delegate is welcome at any time at no extra charge if the registeredparticipant is unable to attend. Full payment will be charged if cancellation is madeafter 8 June 2009. This also applies to no show on the day of event. All notices ofcancellation or replacements must be made in writing and acknowledged by CCH viaemail or fax.Programme ChangesCCH reserves the right to amend or cancel the event due to unforeseen circumstances.HRDF ClaimsThis workshop is HRDF-SBL claimable, subject to the approval of HRDF.Important NoticePursuant to the provisions of the DIRECT SALES ACT 1993, the registration form hereinshall only be used by body corporate. Since Commerce Clearing House (M) Sdn Bhd isunable to accept any individuals who are not body corporate, individual applicants whowish to attend are requested to register themselves at Suite 9.3, 9th Floor, MenaraWeld, 76 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia or call us for registrationprocedure.Registration FormFax your reply to 04 899 8069REGISTRATION DETAILSPlease register me for the workshop 15 - 17 June 2009, Penang (1709MHRE)I enclose a cheque made payable to “Commerce Clearing House(M) Sdn Bhd”Please debit myVisa Master Card Expiry DateCard NumberCard Holder’s NamePAYMENT OPTIONSCard Holder’s SignatureDELEGATE’S DETAILSCompanyDelegate 1 (Mr/Ms)Job TitleEmailDelegate 2 (Mr/Ms)Job TitleEmailAddressTelContact PersonEmailPostal CodeFaxCompany size 1-19 20-49 50-99 100-299300-499 more than 500IndustryAuthorised Signature & Company StampENROLMENT STATUSCCH Executive Events Corporate MemberCCH SubscriberNon-SubscriberCCH Executive EventsHuman Resources SeriesThe Professional’s First ChoiceLeadership andManagement Skillsfor Managers15 - 17 June 2009, PenangSPONSORSHIP OPPORTUNITIESCCH Asia has designed an attractive range of advertising & sponsorship packages to match your marketing objectives. The packages available offer advertisers andsponsors extensive visibility and ensure direct access to your target market. It is also an excellent platform to promote your organisation to influential players and keydecision-makers in the industry. Please call 03-2052 4603 for more details.CCH EXECUTIVE EVENTS CORPORATE MEMBERSHIPOur Corporate Membership is aimed to offer your organisation a flexible and cost effective investment in training and development. As a corporate member, all youremployees are entitled to our membership privileges. To become a member, please call us for more information.THE ORGANISERCCH Executive Events is the seminar and conference arm that offers timely business critical information, insights and analysis conducted by industry practitionersand academics to provide participants a well-balanced blend of theoretical fundamentals and practical applications. We are backed by over 100 years ofmulti-national publisher background in a wide array of professional topics especially Taxation, Accounting, Auditing, Corporate Law, Company Secretarial Practice,Business Law, and Employment Law & Human Resources.

Leadership and Management Skillsfor ManagersAn intensive training programme designed for those new to or preparing for a leadership roleHRDF-SBLCLAIMABLE15 - 17 June 2009 • 9.00am – 5.00pm • Traders Hotel, PenangManaging people in today’s businessenvironment is perceived as a genuine art.Leadership styles need to be in sync with whattoday’s workforce really want and need.Therefore, an understanding of self and othersand how people work together is fundamentalin practising effective people management.This 3-day programme will focus on theessential skills of management which willenable you to bring out the best of yoursubordinates. It will provide you with theopportunity to review and improve your ownmanagement and leadership style. You will alsolearn how to deal and solve various peopleproblems. This programme is highly interactivewith practical exercises and activities toreinforce the learning process.Programme OutlineBenefits of Attending Understand the importance of planning,managing, organising and delegation Improve your personal management style toprovide more effective leadership Better manage your interactions andrelationships with your subordinates andcolleagues Manage your own behaviour and understandits impact on the team Understand how to harmonise differentpersonalities to build a motivated, cohesiveand performance-orientated team Know how to handle difficult people'sproblems and resolve conflictsWho Should AttendManagers looking to enhance their leadershipabilities, team leaders, head of departments,and anyone looking to gain a practical insightinto effective leadershipFeedback fromPast Participants“Interesting and resourceful programme fornew managers, excellent speaker! ”Keong Mei Ling, AP ManagerPhilips Lumileds Lighting“Michael is probably the missing puzzle intoday’s people management.”Johari Zainol, Assistant ManagerKAH Assemblers Sdn BhdWorkshop LeaderMichael Lee brings with him more than 15 yearsof experience in management consulting andtraining. He was the Training Manager with twofinancial institutions and multinationalelectronic companies. The organisations whichMichael provides customised trainingconsultancy include DBS, Hewlett Packard,Motorola Electronics, Informatics, GlaxoPharmaceuticals, Fuji Xerox Singapore, CreativeTechnologies and many more. Michael is a"master motivator of people". He is astimulating and entertaining speaker andpresenter with great “take-home” value.Key Responsibilities of a Manager The manager as a planner, organiser, leaderand people motivator Striking a balance between getting the jobdone through others and through self Knowing the key difference between efficiencyand effectiveness Using the 80/20 principle effectively Communicating effectivelyHolistic Management Managing and motivating oneself Attitude of a mental “winner” Focusing on the positive aspects Creative approaches to problem solving anddecision-making Setting goals Developing a holistic approachMotivation Appreciating the intrinsic joys and value ofwork Motivating oneself and subordinates to givegood service Giving “strokes”Handling Subordinates’ Problems Skills of a good coach Training subordinates to perform taskseffectively Counselling skills Handling grievances, discipline and personalproblemsInterpersonal Relationship Skills Relating effectively Assertiveness skills to achieve win/win results Resolving conflictsDelegation Deciding what to and not to delegate Delegating to the appropriate person Communicating the task and authority Overcoming typical barriersLeadership Application of classical theories Qualities of a good leader Leadership stylesManaging your Boss Understanding, adapting to and managingyour boss Becoming an effective intermediary betweenyour boss and subordinates Effective subordinationTeambuilding Building synergy among team members Understanding team dynamics Using the strengths of each team member Building an effective and cohesive team