Flight Academy – Cabin Crew - Keilir

CIT101 Computer & Information technologyIntroduction to the PC environment and computer programs such asWord, Excel, PowerPoint and Internet Explorer. Training in independentstudy techniques and planning of personal projects.Topics covered are;1. Keilir Web page2. Email, chat, search engines3. My Computer, set up of hard drive4. Text processing5. Essay preparationStudent gain basic computer skills andassistance with organizing there personalstudies.1CSS103 Customer Service & SalesInstruction to onboard service1. First Class Service2. Business Class Service3. Economy Class Service4. Flight Deck Service and ProtocolStudents learn different approach to eachservice class as well as gain an understandingin customer careSales TechniqueThe course aims to provide students with all the skills necessary to dealwith a general selling situation. Students are introduced to salestechniques with the focus on;1. Knowledge2. People skills3. Right attitude4. Identifying buying signals, verbal and non verbalStudents develop understanding andconfidence in correct sales techniques3Initial ExamAn operator shall ensure that each cabin crew member successfully completesinitial training. The training program must be approved by the Authority, inaccordance with Appendix 1 to EU-OPS 1.1005, and the checking prescribed inEU-OPS 1.1025 before undertaking conversion training.September 2010 12