MMCP - Center for Information-Development Management
MMCP - Center for Information-Development Management
MMCP - Center for Information-Development Management
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Multi-Modal Training Content Production <strong>for</strong> SAP EducationDr. Thilo Buchholz, SAP AGDITA Europe Frankfurt, November 2012
AbstractMulti-Modal Training Content Production <strong>for</strong> SAP EducationAt the last two DITA conferences we reported on an implementation project targeting to migratethe SAP training content production from a proprietary data model to the DITA 1.2 framework.This project has now been finalized and the authoring plat<strong>for</strong>m has been used to produce 120titles in up to 9 languages ready to be delivered as e-learning, virtual live classroom ortraditional classroom training.In this presentation we will share our experiences collected at this first wave of productive usageof the new approach. We will discuss the challenges we faced and the strategies we used toovercome the difficulties at this exciting journey.In addition we will show the next steps planned to leverage the benefits we gained from movingto an industrialized content production process based on DITA.© 2012 SAP AG. All rights reserved. 2
A strategic enabler to the global economy <strong>for</strong> over 40 years,SAP is uniquely positioned to help create a better run world.At the global levelHelping customers optimize resources and protectthe environmentAt the business levelHelping companies stay ahead of change andinnovate <strong>for</strong> growthAt the personal levelHelping people have a greater voice and live betterlivesDid You Know…SAP solutions are currently usedby more than 190,000businesses, touch more than63% of the world’s financialtransaction revenue, andpositively impact more than 500million people.
Our Visionis to help the worldrun better and improvepeople’s lives.Our Missionis to help organizationsbecome best-runbusinesses.Our Passionsare based on teamwork,integrity, accountability,professionalism,and trust.
Our innovations are designed tohelp the world run better.ApplicationsAnalyticsMobileDatabase & Tech.CloudRun your businessefficiently with anintegrated suite ofapplications – one thatdelivers long-termpredictability andaccelerated, nondisruptiveinnovationExplore and exploitdata, find answers inreal-time, and makeconfident decisions.Harness visuallycompelling, easy-tousetools on thedevices of your choiceUnwire your businessto deliver secure, realtime,business-criticalin<strong>for</strong>mation – anytime,anywhere, to anyone,on any mobile deviceDramatically simplifyyour IT infrastructureand drive high valueinnovation byexploiting acrossstructured andunstructured datasources.Capture the power ofthe cloud – while fullyintegrating with onpremiseinvestments.Empower youremployees, engageyour customers, andcollaborate withpartners acrossbusiness networks.Powered by SAP HANA
SAP Education – Essential to SuccessRun better build knowledge maximize SAP investment.350,000 peoplecertified29,000+ trainings deliveredto partner consultants300,000 individualstrained annually376 Mio €revenue in 2011400+ virtual, live,classroom titles In 9languages600+ courses available55,000+ people trained viaeLearnings & eAcademiesRanked #1 in worldwidetraining market~420 eLearning/eAcademy titles availableTraining provided in 40 countriesUp to 440 events per weekdelivered via cloud infrastructure
<strong>MMCP</strong> – Multi-Modal Modular Content Production<strong>MMCP</strong> is a comprehensive plat<strong>for</strong>m that allows to produce knowledge transfer products <strong>for</strong> multipledelivery channels (multi-modality) based on a consequent learning object oriented approach(modularity).<strong>MMCP</strong> is:• Supporting the complete content asset lifecycle• Designed <strong>for</strong> reuse• Based on DITA• Enabling efficient and effective content production• Supporting localization and translation• Supporting seemless customizing of content© 2012 SAP AG. All rights reserved. 8
Demo: Flexible content consumptionILTVLC????eLearningMobile Learning© 2012 SAP AG. All rights reserved. 9
Flexible content consumptionBeing prepared to support blended learning offeringsBlend flexibly traditional classroom, virtual classroom and e-learningTraditional classroom training supported with pdf-instructor presentation, instructor handbook, and participanthandbookVirtual live classroom training supported with pdf-instructor presentation, instructor handbook, and participanthandbookInteractive SCORM compliant e-learning enriched with animation, simulations, and voice over in differentSCORM flavorsTo be added soon: Support <strong>for</strong> mobile learning content© 2012 SAP AG. All rights reserved. 10
ClassroomTrainingVirtual LiveTrainingE-learningAutomated Publishing: Core Enabler <strong>for</strong> Multi-Modal ContentModality~ # PagesInstructor Handbook A4 400Instructor Handbook Letter 400Participant Handbook A4 400Participant Handbook Letter 400Course Outline A4 15Course Outline Letter 15Instructor Presentation 250Instructor Handbook A4 400Instructor Handbook Letter 400Participant Handbook A4 400Participant Handbook Letter 400Course Outline A4 15Course Outline Letter 15Instructor Presentation 250SCORM 1.2 PIF 400SCORM 2004 Ed 2. PIF 400SCORM 2004 Ed 3. PIF 400Course Outline A4 15Course Outline Letter 15Total <strong>for</strong> 1 title in 1 language: ~5.000• Publishing just one course in all current target outputs creates 5,000 pages of<strong>for</strong>matted content• After translation into 8 additional languages, this same course creates 45,000pages of <strong>for</strong>matted content• If KPS averages 120 courses per year, this means we will produce 5,400,000pages of final <strong>for</strong>matted content per year• Publishing same content <strong>for</strong> preview, QA, translation review multiplies aboveby at least 3 to a total of 16,200,000 pages• Repeat publishing <strong>for</strong> emergency corrections multiples again by 1.3 <strong>for</strong> a totalof 19,440,000 pages• Academies and customized courses published by subsidiaries multiples againby at least 3 which means KPS will publish approximately58,320,000 pagesMeeting such a requirement is only possible usingstructured content and automated publishing which isat the core of <strong>MMCP</strong>© 2012 SAP AG. All rights reserved. 11
The challenge<strong>MMCP</strong> Investment• Big part of budget used and ther<strong>for</strong>epayback required• Content development backlog:– 120 titles ILT/VLC– 60 titles e-learning– 9 languages– 1500 products• Outstanding features– 2nd language publishing stylesheets– Translation enablement– Release management– Customized UI<strong>MMCP</strong> Change• Dramatic change– New process– New roles– New tools– New semantic model• Outsourcing of content developmentto India– Immature users <strong>for</strong> immatureinfrastructure– WAN/WTS latency– Cultural difficulties<strong>MMCP</strong> Production• Implement and use– Scrum based wave planning <strong>for</strong>production– Production synchronized withavailability of features– Tight communication between 1stlevel support, IT and developmentteam• Finally 6 weeks project execution in„War Room“ mode© 2012 SAP AG. All rights reserved. 13
Process Improvements on Content Design, Mgmt. & Production ProjectsProcess Training Preparation & DeliveryAS-ISProcessTO-BETotalcosts200k€150k€75k€0Every course content must be produced newly <strong>for</strong> different delivery methods such asclassroom, eLearning, VLC. In addition, translation of each delivery method is required.ILT in OLVLC2.0 OLILT + VLC TranslationeConversion in OLeLearningLocalization0 2M 4M 6M 8M 10M12MTraining Prep & Delivery(prepare training)Content is produced once and is re-used <strong>for</strong> other delivery methods and contentlifecycle management will be handled more efficientlyTotaldurationProcess KPIsCycle time =12 monthIllustrative SampleTotalcosts125k€75k€0eConversionVLC.CORE++ (calculation ILT-based, eg A,Btitles) in OLeL LocalizationILT + VLC Translation0 2M 4M 6M 7M 8MTotaldurationProcess KPIsCycle time =7 month© 2012 SAP AG. All rights reserved. 14
Outsourcing of technical writing and subject matter expertisePrepare <strong>for</strong> scaleCultureWalldorfNetwork latencyCommunicationGurgeonBangalore© 2012 SAP AG. All rights reserved. 15
Ramp-up Plan <strong>for</strong> <strong>MMCP</strong> Mass Adoption in correlation to <strong>MMCP</strong> increment deliveryEnsure product availability in 2012Inc2ProjectsCumulated1201159075604530150JTATechnicalMigration enabledCDWCSD+REMCSD+CUVendor Enablement & (e)PilotsIncrement 1 Pilots ILT/VLC/EL1 st 15 Prio 1ILT/VLCin ENCSD+REMCSD+REMCU1 st 15 Prio 1ILT/VLC/eLin ENCUQGOL eLQG(e)Translation ValidationQGOL eLTranslOL eL SL eLTranslTransl1 st 15 Prio 1 inall modalities& orderedlanguagesOL eLCSD+REM CU QGTranslOL eLSL eLCSD+ REM CU QGTranslOL eLSL eLCSD+ REM CU QGTranslOL eLSL eLCSD+ REM CU QGTranslOL eLSL eLREM CU QGTranslOct Nov Dec Jan 2012 Feb Mar Apr May Jun Jul Aug Sep Oct28W duration in avgSL eLSL eL~120 TopSellers in allorderedmodalities& languages~1.700 TrainingProductsavailableSL eLNov Dec Jantime4050<strong>MMCP</strong>Load Plan20 concurrent productionsallowed30© 2012 SAP AG. All rights reserved. 16
Deployment Plan: War Room to Production<strong>Development</strong>24.7. 02.8. 09.8. 16.8.Quality Assurance18.7. 01.8. 08.8. 15.8. 22.8.Production23.7. 24.7.06.8. 13.8. 21.8. 31.8.CW 29 CW 30 CW 31 CW 32 CW 33 CW 34© 2012 SAP AG. All rights reserved. 17
6 weeks onsite + 6 weeks virtual War RoomCSS user support ticket reduction (Status CW40)Overall Result:90• All process steps:80– Improved overall system per<strong>for</strong>mance– Optimization of scenarios running on the system landscape70– Publishing 3 times faster60– Increased reliability of check in/ check out processes• Core content creation:50– Code Block <strong>for</strong>matting issue resolved40• E-learning production:– Improved bulk upload procedure• Translation:3020– Accelerated translation package creation10– Packages are reliable complete0Week28Week29Week30Week31Week32Week33Week34Week35Week36Week37Week38Week39Week40© 2012 SAP AG. All rights reserved. 18
November 2012 December 2012 January 2013
ExtensionsMobile content packages:Create standardized packagesrunning in mobile apps• Support all 9 <strong>MMCP</strong> languages• Extend the publishing UI to triggerthat publishing pipeline• Support technical migration ofanimations into an iPad friendly<strong>for</strong>matSimulation packages:Create content packages to beprocessed by SAP WPB (Work<strong>for</strong>cePer<strong>for</strong>mance Builder)• Support all 9 <strong>MMCP</strong> languages• Extend the publishing UI to triggerthat publishing pipeline• Support content round tripsEducation catalog integration:Publish of course catalogs invarious <strong>for</strong>mats (print, Web)containing details like durations,goals, etc.• Support different levels of ourhierarchy, <strong>for</strong> example,- all English course in all <strong>for</strong>mats,- English courses in ILT,- English course in ILT <strong>for</strong> SAPHCM© 2012 SAP AG. All rights reserved. 20
OptimizationContent Design Integration:Enhance current content designfeatures.• Enable content update• Foster reuse of existing learningobjects• Enable offline design <strong>for</strong> titles• Provide automated update of titlestructureTechnical support <strong>for</strong> qualityassurance:• Adjust technical checks to reflectS&G´s <strong>for</strong> educational content• Implement Acrolinx IntelligentReuse• Offer feedback channel via socialmedia to instructor community• Implement automated contentaccuracy checkAutomation of e-assetproduction:• Implement user definedautomation to animation and textto speech web services• Integrate into publishing pipelineand content production process© 2012 SAP AG. All rights reserved. 21
SAP Wide AdoptionRamp Up KnowledgeTransfer:Implement RKT production processinto <strong>MMCP</strong>• integrate OMS <strong>for</strong> productionplanning• implement pipeline to produceOKPs from bookmaps• integrate with delivery systemRapid Deployment Solutions:• Leverage DITA 1.2 to producecontent and accelerators <strong>for</strong> RapidDeployment Solutions.• This includes:- Configuration guides- Business process description- Training material <strong>for</strong> sales reps,consultants as well as end users• Publish to Microsoft Word andother office <strong>for</strong>matsGo to Market Material:• Implement a single sourcepuplishing solution <strong>for</strong> marketingassets supporting SAP´s Go-To-Market organization• Drive standardization• Ensure consistent in<strong>for</strong>mation• Publish to Microsoft Powerpointand other office <strong>for</strong>mats© 2012 SAP AG. All rights reserved. 22
Thank You!Dr. Thilo BuchholzSAP AGDietmar-Hopp-Allee 1669190 Walldorfthilo.buchholz@sap.comwww.sap.com
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