Rajasthan State Road Transport Corporation - rsrtc

Sr. No Bidding document reference (s)(page no. & section no.)1 NIT Notice, Eligibility Criteria Forthe Bidder, Point-8, Page-32 Clause-1.7 Bid Submission, Point -2, Page- 43 Clause-4, SCOPE OF WORK, Point-16, Page- 114 Clause-4, SCOPE OF WORK, Point-19, Page- 11Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyBidder and/or Consortium should havean experience of execution ofinformation technology projects ofrelated areas. Work orders and acertificate regarding ‘Project has beensuccessfully & satisfactorily executed’from client should be submitted alongBidder shall submit the Technical bidalong with the documents, as describedin ‘Technical Bid Evaluation’ Section ofRFP and ‘Financial Bid’ as per Annexure-2 in electronic mode as per e-Tenderingguideline before the last date and timeof bid submission as mentioned in theRFP. Tenders are to be submitted onlinein electronic format on websitehttps://eproc.rajasthan.gov.in RSRTCshall not be responsible for any delay.Successful bidder will provide adequatetraining to the various users is essentialfor the successful implementation of theproject. Training needs to be providedto people at each division (9) leveldesignated by RSRTC during thecontract period.It will be the responsibility of the bidderto get insurance of all the equipmentsmounted in the Buses/BusStands/Depots etc for security purpose.RSRTC will not take any responsibility inthis regard.We request RSRTC to elaborate"information technology projects ofrelated areas"We request RSRTC to provide minimumper file size in MB for uploading Biddocuments.Please provide number of trainees whowill participate in training programs andlist of total phase wise training schedule.Please clarify insurance term that whobear charges if RSRTC person or antisocialelements will damage any equipmentClarification is alreadyincluded at clause-2 item no.8 page no. 9 in final rfpEach bidder can be uploadedthe file size upto 50 mb on e-proc website.Clarification is alreadyincluded at clause-4 item no.7 page no. 12 in final rfpClarification is alreadyincluded at clause-4 item no.19 page no. 13 in final rfp

Sr. No Bidding document reference (s)(page no. & section no.)10 Clause-4, SCOPE OF WORK, Point-13, Page- 1111 E-Tender Notice for VehicleTracking & Passengerinformation System (VT& PIS)Page 312 E-Tender Notice for VehicleTracking & PassengerInformation System (VT & PIS)Page 313 REQUEST FOR PROPOSAL (RFP)FOR SUPPLY, INSTALLATION,COMMISSIONING & OPERATIONOF VEHICLE TRACKING &PASSENGER INFORMATIONSYSTEM (VT & PIS) ON DESIGN,BUILD, OPERATE & TRANFER(DBOT) BASISPage3 of 64Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplySuccessful Bidder should provideadequate & technical manpower forsuccessful working of VT & PIS. Detailsof manpower are explained in TechnicalCompliance section of this RFP. Thesalaries, perquisites, allowances etc forthe employees should be borne by theBidder only. Such manpower employedby the Bidder should not be consideredas employees of RSRTC and they shouldnot claim any Job benefits in RSRTC infuture.The bidder/Prime bidder and all themembers of the consortium must be anInformation Technology Company /Corporation.The bidders who want to makeconsortium for this project, it is to benoted that only two consortiummembers Inducting prime bidder isallowed.Successfully Implementation of 1000buses which runs interstate and districtto district and approximate 30 majorbus stands of RSRTC all over Rajasthan.Now RSRTC want to Increase it for 3500buses enabled with VT & PIS will coverAutomatic Vehicle Location InformationSystem, Passenger Information System(PIS), static/dynamic video capturingunit fuel / mileage management system,providing data for Integration withOnline Reservation System andgeneration of MIS reports.We reqest RSRTC to provide number andtype of Resources for entite projectduration.As it will provide equal opportunity for allthe bidder's in cost estimation.We request you to consider oneconsortium member as an IT company &another consortium member as a Non-ITCompany who has similar experience.We request to consider maximum threeconsortium partners so that moreexpertise solution may be provided.We understand that out of 4500 buses,VT5 & PIS Is already available for 1000Buses. Is the existing commonInfrastructure (like data center, servers,bandwidth etc.) can be utilized for theadditional buses, if compatible.Clarification is alreadyincluded at Annexure-12Gpage no. 75-76 in final rfpPlease refer cluase-2 pointno. 2&3 at page no. 9 of RFPPlease refer cluase-2 pointno. 2&3 at page no. 9 of RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)20 Page 33 of 64 RSRTC reserves the right to Increase ordecrease quantity of buses specifiedherein before in requirements of VT &PIS. However, this should not affect perbus per month rate given by bidder.21 Page 33 of 64 D. Webcam Specification Inside thebuses and on workshop22 Page 33 of 64 D. Webcam Specification inside thebuses and on workshop23 Page 33 of 64 D. Webcam Specification Inside thebuses and on workshopContent of RFP requiring clarification Points of clarification required RSRTC ReplyThis being a DBOT model, our costing andcash flow is based on the number ofbuses. Any quantity decrease In bus shallaffect this equilibrium. Hence we requestto re-look the clause Indicating decreasequantity of buses.The cameras Inside the bus shall berugged one to withstand vibration andsuitable for mobile vehicle. Our suggestionIs to Install rugged analogue / IP cameraswith suitable video recorders. Pleaseconfirm.Please confirm the following:1. No. of days for recording2. Live video transmission required or notPlease clarify whether we can provideexternal mic Instead of built In Mic. This Isbecause considering the camera location;we may have to provide housing to thecamera. In this case the mic will be Insidethe housing and hence It may not transmitthe audio properly.24 Video wall Video wall Is Video wall required at Control Center?We suggest Video wall at the Control roomInstead of LCD Displays.25 Page 12 of 64 30. SMS-based Enquiry by Passengers. 5Digit Number has to be purchased bythe successful bidders. System willautomatically send an SMS when anyUser [Passenger] sends an enquiry bySMS.Please clarify In detail the requirement forbidder purchasing 5 digit no.26 Technical Specifications Technical Specifications Please provide the specifications forServers, Storage, firewall, SLB, etc-, atData Center Equipments.Also please provide the systemfunctionality & Architecture in detailPlease refer Annexure-12 atpgae no. 68 of RFPPlease refer the final RFPPlease refer the clause no.4item no 27-28 at page no. 14in final RFPPlease refer Annexure-12 atpgae no. 69 of final RFPPlease refer the final RFPThis clause has beenremoved.Please refer clause-4 item no18 at page no. 13 of final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)27 Page 11 of 64 All servers, system software,Networking Equipments etc asmentioned above used In Central DataCenter of the Successful Bidder wouldnot be transferred to RSRTC at theend of this DBOT ProjectContent of RFP requiring clarification Points of clarification required RSRTC ReplyWe understand that after 5 years theservers and software belongs to thebidder. Please clarify.Please refer clause-4 item no22 at page no. 13 of final RFP28 Page 20 of 64 Any penalty will be applicable after 'Golive' status of depotPlease define the penalty details.Please refer clause-7 item no11 at page no. 24 of final RFP29 10.27.6 . User Level Security: Restricted areas ofthe application should only beaccessiblethrough pre-defined user access rights.Corrupt or Fraudulent PracticesThe security measures mentioned notmentioned.• Have you considered security atdatabase layer as well?• How sensitive is the data involved? Andwhat is the impact in case of any breachesin the security?• Who would be taking the ownership ofsuch failures, is it System Integrator or theDepartment itself?• Have you considered security againstinternal as well as external breaches?• Is the SI permitted to propose and usethird party technology to maintain the atmost security of the system?• Since the database technologyproposed by the department is OpenSource, the Source code is available toentire world which makes the data storedin the database vulnerable to threats andbreaches. Have you considered this beforeproposing this technology?Suggestions:As per RFP, security/monitoring featurePlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)30 10.17 RSRTC will award the Contract to thesuccessful bidder whose proposal hasContent of RFP requiring clarification Points of clarification required RSRTC ReplyThe reference is made to "best of ValueProposal". What are the criteria to qualifyit as best solution? Is it?• Technical specifications and benefits• Cost Saving in terms of Capex and Opex• Overall market share within the industryor• Return of InvestmentMost of the solutions mentioned in Scopeof Work and Technical Requirement are onnot mentioned platform and might not beconsidered as Best in Solution if we go bythe above mentioned criteria.Suggestion:It is always better to decide the solutionbased on the above mentioned criteria asit would result in choosing the best valuefor money option considering the overallproject cost being discussed here.Please refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)31 9 Service Level Assurance of CentralServer/Data CenterContent of RFP requiring clarification Points of clarification required RSRTC ReplyIn RFP we are talking about the Uptime forthe 24X7 availability with 95% uptime.Which means the application will be highlycritical. So below are the points to beconsidered1> with the Maximum availibilty what arethe measures to be taken?2> High availibility can be achived usingtools which can provide the Distaerrecovery setup and multi clusterarchitechture.As per the RPF the Penalty is too high toachive the same below is the suggestionwhich needs to be included in the RFPSuggestion:Real application clustering needs to beincluded in Database level to provide thefailover process in production data centerand the DR setup is required in case on anydister as Near DR or Far DR using ActiveData Guard. Even MIS can be done fromDR site using Active Data Guard which canreduce the load from the primary databasePlease refer the clause-7 itemno. 13 page no. 24 of finalRFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)32 5.3 Route, Geo-fence and MIS In RFP we are talking about the Route andGeo-fencing data which needs to becaptured, so this data will be residing inData base or will be in the vector layer.1> If the data will be kept in vector layerthe data will not be in the structuredformat.2> the data will not be secured by keepingit in vector layer3> MIS of the data requires the data to bein the structured and desired format levelContent of RFP requiring clarification Points of clarification required RSRTC ReplySuggestion : Oracle Spacial provides thespecial data types to be stored in Databasewhich supports all the possibleinformation captured in Geo Fence andcan also help in providing the reporting onthe same. It also provides the flexibility tomake the necessary changes in the routeas per the change route schedule or as perthe public transport system changesPlease refer the clause-5 itemno. 5.3 page no. 16 of finalRFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)33 Data Managebility There is no were mentioned about thecomplexity of the data in the RFP but tobring to every one notice :Geo Fence and Route data comes with lotof complex special data and also with rawfiles which makes the overall architechtureto grow at a rapid speed more thanexpected.Content of RFP requiring clarification Points of clarification required RSRTC Replysuggtion :Please refer the clause-5 itemno. 5.3 page no. 16 of finalRFPTo maintain the data complexity and alsothe growth with better user and overallexperiance We suggest to implementmanagibility features like Adcancecompression whcih helps to compress thecomplete data by 10X and also Partitioningwhich will help to manage the logical dataat the storage level resulting in better34management of data over storag, TapeHow would you discover, store & monitor Please refer the final RFPyour infrastructure (network elements,servers, applications) and thereinterrelationship for comprehensive35impact analysis?How are you planning to monitor Please refer the final RFPperformance of application to ensure36service quality for users?How are you planning to ensure quality Please refer theclasue -4 itemhelpdesk services for IT & end users? no.33 at page no. 14 of final37 How are you planning to manageRFPPlease refer the final RFPincidents, problems without impactingSLA?

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)38 How would you monitor & control changeprocesses & workflows, record CABactivities?Content of RFP requiring clarification Points of clarification required RSRTC Reply39 How are you planning to execute requiredchanges on network elements, servers,storage & desktops. Also to ensurestandards & industry compliance?40 How would you control changes onnetwork elements, servers, storage &desktops to ensure standards &compliance?41 Page no. 11, Point no. 13 Details of manpower are explained inTechnical Compliance section of this RFPThere is no such details of manpowermentioned in the RFP. We request RSRTCto kindly provide us the same.Please refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the cluase-4 itemno. 7 at page no. 12 of finalRFPPlease refer the cluase-4 itemno. 22 at page no. 13 of finalRFP42 Page no. 11, point no. 22 All servers, system software,We understand from this point that RSRTC Please refer the cluase-4 itemNetworking Equipments etc asmentioned above usedin Central Data Center of the SuccessfulBidderwants the application to be hosted onbidder's data centre. RSRTC requires useraccess to access the system. We requestyour kind views on the same43 Page no. 12, Point no. 27 Successful bidders will be installed 60webcam (Annexure-12C) at workshopfor Fuel Monitoring and a report will bedisplayed on Central Control Room atHO level.44 Page no. 12, point no. 29 Successful bidders will be installed RealTime LED Arrival/Destination Board onBus Stop at 60 places for PassengersInformationWe are not able to understand thisrequirement clearly. By mentioning thispoint is RSRTC looking for surveillancesetup at workshops? We would alsorequest more elaboration on this pointincluding how many workshops needs tobe We covered would request etc. RSRTC to give us aclarity on the no. of bus stations whereLCDs and LEDs are to be installed. Whatwe understand after reading the RFP isLEDs need to installed in 60 bus stationsand LCDs on 30 bus stations (currentlywhich can go up to 60 in future).Please refer the Annexure-5at page no. 60 of final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)45 Page no. 12, point no. 29 Successful bidders will be installed RealTime LED Arrival/Destination Board onBus Stop at 60 places for PassengersInformation46 Page no. 13, Point no. 4 Proposed VT & PIS shall have provisionto integrate with existing OnlineReservation System, Automatic FareCollection System, Vehicle ScheduleSystem for planning & dispatch of busesby providing data as desired byRSRTC47 Page no. 13, Point no. 4 Real time location enquiry through SMSfor the passengers.48 Page no. 10, point. No. 3 The VT & PIS must meet the essentialcriteria (a) Availability; (b) Accessibility;(c) Assessment; and (d) Acceptance toassure RSRTC the acceptance of thesystemby different stakeholders. The keystakeholders are travelling public,operating staff & management ofContent of RFP requiring clarification Points of clarification required RSRTC ReplyWe understand that no display units needsto be installed in bus depots. Pleaseprovide your views.We would request RSRTC to provide thesuccessful bidder with the source code ofOPRS and AFCS to facilitate the desiredintegrationWe would request RSRTC to kindly give usan idea reagrding no. of such sms to besent per day per vehicle. Also is it therequirement of successful bidder to payfor the same or the passengers who shallinquire will bear the cost.The point which says acceptance bydifferent stakeholders like travelling publicis a very ambiguous statement. We wouldrequest RSRTC to kindly omit this point.This will create unneccessary hindrance inthe project execution since there is noclear parameter on which individuals react.Please refer the Annexure-5at page no. 60 of final RFPPlease refer the clause-5 itemno. 11 at page no. 15 of finalRFPThis clause has beenremoved.Please refer the clause-4 itemno. 3 at page no. 12 of finalRFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)49 Page 16, point no. 5.8 (1) Successful bidder shall deploymanpower for installation, support &maintenance of the entire VT & PISsystem for the entire period of contract.Sufficient manpower should bedeployed at Head Office (H.O.), depot &busstand level for smooth functioning of VT& PIS system. Resident supportengineer is mandatorily needed at depotlevel.50 Page 16, point no. 5.8 (3) But support in operations would beprovided by the successful bidder.51 Page 17, point no. 5.11 (2) The number of people to be trainedwould be specified by RSRTC wellbefore the training schedule starts.52 Page no. 20, point no. 7 (1) The successful bidder is supposed tomaintain all hardware, software andconnectivity at the level of depot/busstand/data center fully functional modesforthe entire project period.Content of RFP requiring clarification Points of clarification required RSRTC ReplyWe would like to request RSRTC to kindlyprovide us with their expectationregarding no. of manpower required ateach location. Also we would like to knowwhether manpower at all locations will be24X7x365 or 16x7x365.By support operations we assume thesewill be related to IT support. Requestingyour views on the sameWe request RSRTC to kindly provide uswith an rough estimate on no. ofpersonnels to be trained.We understand that except for displaysthere shall be no need for additionalhardware like PCs, printers etc to beprovided by the successful bidder at eachbus stop/depots. Requesting your viewson the same.53 Page No. 50 Webcam for fuel monitoring Scope of this requirement is not clear tous. We would request RSRTC to kindlyelaborate the same.54 Page no. 50 Head office where Central Control Roomis to be establishedFrom the RFP the scope of work forcentral control room is not quite clear. Wewould request RSRTC to provide us withwhat are the items which they areplanning to install in the Central ControlRoom. Will the successful bidder needs tothose items and manpower in the centralcontrol room?Please refer the Annexure-12G at page no. 75 of finalRFPPlease refer clause-4 item no.13 at page no. 13 of final RFPPlease refer the clause-4 itemno. 7 at page no. 12 of finalRFPPlease refer the Anneaxure-12 item no. 6 at page no. 68of final RFPPlease refer the Annexure- 5at page no. 60 of final RFPPlease refer the final RFP.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)55 Page no. 26, Point no. 9 (1) The payments will start after theSuccessful Commercial Deployment /‘Go-Live’status of Depot/Bus stand56575859Page no. 7, Eligibility CriteriaContent of RFP requiring clarification Points of clarification required RSRTC ReplyGeneralWe believe RSRTC understands thatintegration of all 3500 buses shall taketime and hence indicated one year forcompletion of the project. But since thisproject involves a significant amount ofCAPEX investment from the successfulbidder and no vendor shall provide suchcredit period, we would request RSRTC tokindly start releasing the payment once500 no. of buses are successfullyintegrated with the system. The currentscenario only favours the well establishedplayers and hinder participation of strongand emerging players like us. This isagainst policy of fair competition.We believe that all the depots and busstands are having internet connectivityand there shall be no need for the winningbidder to provide the same.We understand that all the eligibilitycrietria mentioned can be fulfilled by anyof the consortium members. RequestingPage no. 35, point no. 10. 27.2 Resolution of disputeyour kind consent on the same.We would request RSRTC to kindly allowboth sided arbritation like many otherPage No. 39, point no. 10.27.14 Detailed scope will include inputting ofprestigious Indian govt. tendersWill it be the responsibility of thedata into the system, maintenance of successful bidder to provide all themachines and other hardware, maintain consumables like papers, cartridges etc forsufficient stock of consumable day to day use of RSRTC?Please refer the clause-9item no. 1 at page no. 32 offinal RFPPlease refer Annexure-12/Eitem no. 6 at page no. 71 offinal RFPPlease refer the close no.2item no 2,3 at page no 9Please refer the close no.10-27.2 at page no 42Please refer the close no.4item no 31 at page no 14

Sr. No Bidding document reference (s)(page no. & section no.)Page No. 58, Minimum HardwareSpecifications of VT & PIS SystemComponents606162Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyCE, ROHS & FCC CertifiedPage No. 58, Minimum Hardware CE, ROHS & FCC CertifiedSpecifications of VT & PIS SystemComponentsPage 60, Point. No. ESpecifications of Computer forTransmission of Information on LCDStandards: Back Up for 1 Desktop & 1DMP--30 MinutesOutput Parameters:Voltage Regulation-(i) +/-5 % (line mode)(ii) +/-10% (battery mode)We would request RSRTC to kindlyreconsider having these certificate asmandatory. We would instead requestRSRTC to go for a device which is IP-65compliant as that is more relevantconsidering the enviornmental conditions.Our device is already tried and tested invarious places and provides best in classperformance. Having these certificatesrestricts the entry of emerging players likeus and it is against fair competition.More than the certificates, RSRTC shouldlook for manufacture's who are havingpast expereince in supply such devices inprevious years. Manufacturer'sinvolvement into these kind of largeprojects should be given importancerather than just certificates. In lieu of thethis, we would request RSRTC to kindlyreconsider its decision to make thesecertificates madatory requirement.Kindlyspecify the no. of such computersrequired by RSRTCKindly Specify VAH for the requiredbackup as this will help in bringing allvendors to uniform level, otherwisedifferent Vendors will Qoute differentbattery banks resulting into different costimplications.This should be vice versa i.e. On line modeit should be +/-10% and on battery mode +/-5% as this is as per Industry Standarad.Please refer Annexure-12/Aon page no. 69 to 76 of finalRFPPlease refer Annexure-12/Aon page no. 69 to 76 of finalRFPPlease refer Annexure-12item no 6 on page no. 71 offinal RFPPlease refer Annexure-12/Fon page no. 73 to 74 of finalRFPPlease refer Annexure-12/Fon page no. 73 to 74 of finalRFP

Sr. No Bidding document reference (s)(page no. & section no.)63Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Page no. 62, Annexure 12, clauseF (UPS)Content of RFP requiring clarification Points of clarification required RSRTC ReplyAC-AC efficiency:(i)>88% battery modeInput Parameters:Frequency Range-Hz= 46~54Hz or 56~64 HzMonitoring Software : WINPOWERIt should be >85% as per Industry norms.Only 46-54Hz is applicable to indian powerconditon, 56-64Hz is irrelevant.The software support should becompatible with windows platform ratherthan specifying any particular softwaretype. The software support with standardfunctions such as automatic file closureand data logging characteristics should besufficient to meet the requirement.Please refer Annexure-12/Fon page no. 73 to 74 of finalRFPPlease refer Annexure-12/Fon page no. 73 to 74 of finalRFPPlease refer Annexure-12/Fon page no. 73 to 74 of finalRFP64 Pg 11, Clause 23 It will be the full Responsibility of theWe assume that the Data Center is fullyPlease refer Annexure-12/HSuccessful Bidder to Provide Complete ready in terms of electricals,on page no.75 of final RFPbackup of all Developed/Used airconditioning, power, and lighting.Application Software (latest & updated Kindly confirm the same, as also anyversion) and whole Database of the responsibilities of the vendor with regardscomplete project period. Successful to the same.Bidder would also provide support intransfer and installation of DevelopedApplication & Complete Database on theServers of RSRTC owned Data Center65 Pg 13 ,Clause 4 Proposed VT & PIS shall have provisionto integrate with existing OnlineReservation System, Automatic FareCollection System, Vehicle ScheduleSystem for planning & dispatch of busesby providing data as desired by RSRTC.Please provide the technical details of theAutomatic Fare Collection System alongwith its hardware and softwareinterfaces.Whats it database and in whichlanguage the application is written, Isthere any easy webservice API to accessthe Oline Reservation System of RSRTC. ?Please refer the close no.5item no 11 at page no 1566 Pg 13,Clause 9 Proposed solution shall provide mobileapplication for real time information aswell as web based PIS.Please clarify the functionality of theaplication required on the mobiles and thespecific mobile operating systems onwhich the application is required.Please refer the final RFP.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)67 Pg 14,Clause 5.2 Access shall support multiple roles for asingle user and also support delegationas per operational norms of RSRTCContent of RFP requiring clarification Points of clarification required RSRTC ReplyPlease provide the applicable delegationrules of RSRTCPlease refer the final RFP.68 Pg 14,Clause 5.3 VT shall provide software based Fuel /Mileage Management System69 Pg 16,Clause 5.7 Any other report as and whenrequired/desired by RSRTC.Details are required on this specificrequirement, especially the requirementobjective and how is it envisaged toachieve such objective through softwarePlease provide specific details of therequirementPlease refer the final RFP.Please refer the close no.5item no 5.7 at page no 1770 Pg 6,Clause 1.11 EMD Amount - Rs 47,50,000 (DD/BG) infavour drawn on nationalized bank71 Pg 2,Clause 5 Eligibility Criteria - Net worth of 10Crores and turnover of 30 Crores isrequired from bidder/consortiumIn all government bids, EMD amount is 1/2%of the estimated project value. Looking atthe requirement this is much higher sorequest you to revise the EMD value.Also EMD amount should be allowed to bein form of BG from any private/scheduledbankLooking at the value of project, qualityexpected and payment model it isadvisable to keep criteria of 50Cr for networth and 100Cr for turnoverPlease refer the close no.10.2at page no 33Please refer the close no.2item no. 5,6 at page no 9

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)72 Pg 2 Eligibility Criteria - Few more criteria aresuggested7374Pg 11,Clause 4Pg 26,Clause 9This is a DBOT project and hence allinvestment for supply, implement,operate and maintain the entireinfrastructure (hardware, software etc)for the complete duration of 5 yearscontract period should be borne by thesuccessful The payments bidder will only. start after theSuccessful Commercial Deployment /‘Go-Live’ status of Depot/Bus stand.Content of RFP requiring clarification Points of clarification required RSRTC ReplyTo bring quality in project, followingadditional criteria are suggested:16. Bidder should be CMMi 3 certified17. Bidder should have ISO 27001certification18. Bidder should have handledmultilocation projects (min 50 locations)19. Bidder should have experince ofmanaged services/AMC projects - Minvalue 2 Crore20. Bidder should have experience ofmanaging NOC/control room operations21. Bidder should have experience of DataCentre (Min project value 3 Cr)22. Bidder should have experience ofoperating Will RSRTC VTS consider for more making then any 1000 One vehicles timepayment at the beginning of the projecttowards the items which are to betransferred at the end of the project toRSRTC?1. What are the minimum no of buses &bus depots required for achieving ‘Go Live’milestone?2. Will RSRTC sign an implementationschedule with commitment on no ofbuses?Please refer the close no.2item no. 8 at page no 9Please refer the final RFPPlease refer the clause no. 6at page no. 21-22 in final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)75 Pg 26,Clause 9 Per Bus per Month payment will beapplicable from the date on which busgoes live on VT & PIS.76 Pg 26,Clause 9 Per Bus per Month payment will beapplicable from the date on which busgoes live on VT & PIS.77 Pg 26,Clause 9 The payment will be made by Central(Head) Office, Jaipur for all locations tothe bidder on monthly basis. Themonthly bill will be submitted by thebidder to the authority decided by theCorporation at Central (Head) OfficeJaipur who will in turn release thepayment after receivingverification/certification from theconcerned depots/bus stands. If there isdispute in any bill of that particulardepot/bus stand and/or period, thepayment would be withheld only forthat depot/bus stand and/or period. Anydispute may be settled within a monthotherwise no payment for thatparticular bill will not be released untilContent of RFP requiring clarification Points of clarification required RSRTC ReplyIn case of any delay in Go live of Buses/Busdepots due to reasons attributable toRSRTC, will RSRTC make Monthlypayments towards the Volume of thebuses Committed in the Implementationschedule? OR if the delay is beyond thestipulated period (15 days post notificationfrom implementing agency) then it shouldbe deemed acceptaeddepots due to reasons attributable toRSRTC, will RSRTC agree on minimumMonthly payments towards the Volume ofbuses & bus depots Committed in theImplementation schedule?1. What will be governance mechanismfor resolution of any disputes and whatwill be the timeframe for resolution ofsuch disputes?2. If a dispute is not resolved within amonth will RSRTC pay the charges duetowards the disputed bills?3. What will be the maximum time takento clear the payment towards clearundisputed bills?Please refer the clause-7 itemno. 11 page no. 24 of final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)78 Pg 29,Clause 10 The vendor has to quote the rate for perbus per month basis as per thecommercial form. The prices, onceoffered, must remain fixed and will notattract any price variation for any reasonduring contractual period. A conditionalproposal will be rejected as nonresponsive.The rates quoted shall beinclusive of all taxes, duties, levies,service charges, TDS, Cesses, transportcharges, if any, as applicable up to thecompletion of the contract period.79 Pg 34,Clause 10 As soon as after receipt of bidder’snotice, RSRTC shall evaluate thesituation and may at its discretion,extend the bidders time forperformance with or without penalty inwhich case the extension shall be ratifyby the bidders by amendment of thecontract but in no case extension shall80 Pg 16,Clause 5 Details of operations - resident engineersupport is mandated at all depots81 Pg 10,Clause 4 Training - Bidder shall organize periodictrainingsContent of RFP requiring clarification Points of clarification required RSRTC Reply1. How will be impact of changes inany Government taxes/levies beaccommodated in the prices agreed?2. Will RSRTC allow the successfulbidder to Increase the per month ratein case there is increase ingovernment levies?In case of a delay, what would be thecriterion for determining the penalty tothe Successful bidder?Does this mean, bidder need to plandedicated resource at all depots i.e. min60 resources?Please tell us the staff to be trained(quantity),batch size of training (no oftrainees per batch), periodicity of suchtraining (Monthly/Quarterly/Half82 Pg 12,16,Clause 4 Web cam inside buses and on depotsyearly/yearly)How is fuel going to be monitored ondepots? Please tell us the requirement indetailHow is web cam going to tell the headcount? Please tell us the requirement indetailPlease refer the final RFPPlease refer the clause-7 atpage no . 23 of final RFPPlease refer the Annexure-12G at page no. 75 of final RFPPlease refer the Annexure-12G at page no. 75 of final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)83 Pg 14,Clause 5.3 VT shall have capability to store 2 monthdata online and 5 years archiveContent of RFP requiring clarification Points of clarification required RSRTC ReplyWe assume that the solution need to beimplemented with 2 month online storageand 5 years backup solution. Both of theseshould be there from day 184 Pg 38,Clause 10.27 Software ownership rights Bidder will only be able to share thecustomized product and all data related toproject (including codes) but not sourcecodes85 General Storage requirements You have not specified anything on thetechnical specifications of storage(NAS/SAN/DAS) at DC or depotlevel.Please provide the same.86 Pg 60,Annexure 12 Webcam specification inside the busesand on workshop87 Pg 60,Annexure 12 Webcam specification inside the busesand on workshopThe mentioned specification are verylimited.For Bus depot requirement wouldbe of a higher resolution cameras withDVR/NVR and rugged based nature tomeet the enviornmental conditions.Thespecified camera may not meet thepurpose of having web camera on depots.Please specify what would be the storageand camera control mechanism (softwarecontrol) for webcams to be installed in thebuses.88 Pg 58,Annexure 12 VTS/GPS device specifications VTS specifications are very limited.In orderto ensure that quality OEM's for GPSdevices to participate,request you toadd/mention the following specifications:Please refer clause- 4 itemno. 27-28 at page no. 14 offinal RFPPlease refer the clause-10.27.12 at page no. 46 offinal RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP89 Pg 18,Sec 5.12 Roles of Responsibilities of RSRTC Please clarify who would bear the elctricitybills for command centre90 Pg 60,Annexure 12 Server specifications Please specify the minimu specificationsfor server required at Command centre tohost VTS and PIS applications in order toensure that best of breed technology isPlease refer the final RFPPlease refer the clause-12 atpage no. 75 of final RFP

Sr. No Bidding document reference (s)(page no. & section no.)91 Annexure 6; Page 62 Annexure13; Page 79Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyBus Stands & Bus Depot Numbers92 Annexure 5; Page 61 Central Control Room to be establishedat Head OfficeList of Bus Stands and Bus Depot arealmost same as that of the previous tenderof 2011. As the present tender scope alsoasks for LCD display, need to understandhow the present system will operate vis-àvisthe last one.The last tender also had this requirement.If we consider that a control room alreadyexists at HO, why do we need a newcontrol room? Will the two systemsoperate as two separate entities?93 Page 34; Clause 9 Payment Terms Request revision of the payment terms.The initial investment will be huge and thesuggested revenue model has its owninherent risk component. The SupplyItems should have separate paymentpolicy and should be paid up aftersuccessful installation and commissioning.The service part including manpowerengagement should be on the monthly94 Page 18; Section 5.6.4 RSRTC shall have all rights ofRequest to revise this point and limitAdvertisements on LCD screen displays RSRTC’s maximum right to a specificat bus standspercentage of total time/space available.95 Page 18; Section 5.6 Advertisement with PIS Will full screen video advertisements beallowed in between PIS displays along withscroll ads at the bottom of the screen?Please refer the clause-12 atpage no. 77 of final RFPPlease refer the final RFPPlease refer the clause-9 atpage no. 32 of final RFPThis clause has beenremoved.This clause has beenremoved.96 Page 18; Section 5.6 Advertisement with PIS Please provide an indication of prevailing This clause has beenrates for different types of advertisements removed.that are currently in display for the present97 Page 71 In Bus CCTV Camera Specificationsystem.No storage specification mentioned(whether to use DVR). Else the camerasshould have GSM/GPRS module to senddata to server. Please clarify.Please refer the Annexure-12A&D at page no. 69/71 offinal RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)98 Page 26; Section 7.12 Penalty for delay in final Go-Live of theproject at all locations = Rs. 20,000/- perday99 Page 26; Section 7.13 If training is delayed / rescheduled, apenalty of Rs. 5000/- per batch will beimposed on the bidderContent of RFP requiring clarification Points of clarification required RSRTC ReplyThis penalty is too high and unacceptable.Please review and revise.Please include the clause ofreimbursement of all costs for training iftraining is rescheduled by RSRTC afteradequate preparation has been made bythe bidder.100 Page 6; Section 1.10 Submission of Response of RFP Please allow at least 3 weeks forpreparation of proposal after the Pre-BidResponses are uploaded by RSRTC(actually scheduled for 21/5/2013 at 11 AM)Please refer the final RFPPlease refer the final RFPFinal RFP will be uploaded on22/05/13 and the submissionof technical bid will be on17/06/13101 Page 16 The solution must be built with Open Does it mean that the database also has to Please refer the clause-5 itemSource Technology. be on Open Source? no. 11 at page no. 15 of final102 Page 71 GPS Specification; Manufactured by Does it mean that the entire VTS moduleRFPThe word Indian companyIndian Company.should be manufactured by an Indian has been deleted.Company or only the GPS module (which isa part of the VTS unit) has to be103 Page 71 GPS Specification; Power Supplymanufactured by an Indian Company?Suggest revising requirement to 8 to 32 DC Please refer the final RFPinstead of 6 to 32V DC104 Page 70 Data Centre Will the Data Centre have to be built inRSRTC premises or any existing DataCentre can be used? If the former is true,which will be the Disaster Recovery site?Please refer the final RFP

Sr. No Bidding document reference (s)(page no. & section no.)105 Page No. 10, Point 16. ELIGIBILITYCRITERIARajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyELIGIBILITY CRITERIA The Bidder/PrimeBidder or the member of theConsortium should haveexperience in developing &implementing Vehicle Tracking projectin Transportindustry (either Government or privatesector) in the last three years. Workorderand certificate regarding ‘Project hasbeen successfully & satisfactorilyexecuted’from clients should be submitted alongWe request for the following to add tomake this project succesful keeping thesize of the project.RSRTC should ask for the following in theeligibility criteria "the bidder/OEM of GPSVTS should have supplied and installedminimum 1000 GPS VTS devices in vehiclesof in any one government /Public/Privateorganization through a single order inIndia".Installation certificate/Workwith bid.order/Purchase order issued by thepurchaser clearly mentioning the name ofthe OEM and quantity of equipment106 Page No. 6 Bid Submission supplied We understand in the project both Technical should be Bid andFinancial Bid has to be submitted ineproc.rajasthan.gov.in website.The EMD and RFP cost in manualsubmission.What is the last date for hard copysubmission of EMD & RFP cost DD/BG?Please refer the clause-2 itemno. 8 at page no. 9 of finalRFPPlease refer the final RFP

Sr. No Bidding document reference (s)(page no. & section no.)107 Page No. 12 Point 6&Page No. 14 Point 21Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyThe required computer hardware,printer, UPS, internetconnectivity…………………&Do you need bidder has to provideinternet connection in all depots?What is the internet bandwidth requiredfor each depots?Please refer the Annexure-12item no. 6 at page no. 68 offinal RFPIt would be the responsibility of thesuccessful bidder to use high endcapacity server hardware, software,band width connectivity etc…….We recommend RSRTC to provide therequirement on Internet bandwidth.Otherwise different will bidders will considerdifferent bandwith.108 Page No.13 Point No. 12 The VT & PIS will cover AutomaticVehicle Location………...integrationwith Online Reservation System and109 Ref. Page 14 Point No.26 & Pagegeneration of MIS reports.16 Point No. 5 (10)Successful bidder will be bound todisplay…………….&LCD Screens shall be provided at eachbus stand…………..Advertisements andall other information as desired byRSRTC.110 Page No. 14 Point No.32 The successful bidder will implement“Fuel Management System” withdeployment………..along with a 10 %deduction on the final quoted price ofall other moduleswill be done by RSRTC.What kind of data the vendor has toprovide for integration with ORS?Who will decide on which slides has to runon what series?Fuel Management System is notimplemented successfully anywhere inIndia.If this is not successfully implemented inRSRTC by bidder then RSRTC cannot passthe penalty to bidder.Please refer the clause-5 itemno.11 at page no. 15 of RFPThis clause has beenremoved.Please refer the clause- 4item no. 32 at page no. 14 offinal RFPThis will eventually costs 10% extra toquote by all bidders.We recommend to remove the penalty

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)111 Page No. 14, Point No. 27 Successful bidders will install CCTVCamera………………….a report will bedisplayed on Central Control Room atHO level.112 Page No. 14, Point No. 27 Successful bidders will install CCTVCamera………………….a report will bedisplayed on Central Control Room atHO level.Content of RFP requiring clarification Points of clarification required RSRTC ReplyWhat type of reports has to be displayedin the control room?Where the camera pictures has to bedisplayed?Do you need any manpower to monitor24x7 basis from bidder?Who will be viewing the camera pictures?How these pictures has to be displayed?Is all pictures has to be displayed in onelocation or depot wise location?Please refer the Final RFPPlease refer the Annexure-12G and H at page no.75 of finalRFP.113114Page No. 16 Point no. 2Page No. 16 Point No. 4Vehicle tracking, application software(including complete Rajasthan Map andall Other States Map whereRSRTC…….form the core of theproposed VT PIS.Proposed VT & PIS shall have provisionto integrate…………...planning &dispatch of buses by providing data as115 Page No. 16 Point No. 9desired by RSRTCLCD Screens shall be provided at eachbus stand. It It should display followinginformation :· Bus schedule· Departure & arrival ofBuses……………Please provide us the list of states whereRSRTC runs its buses.Who will provide trip related data?Who will provide on daily basis thefollowing?> Bus number> Schedule number> Trip code> Crew IdPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)116 Page No.18 Point No.5.6 (5) & (6) Successful bidder would work as one ofthe authorized agents tobook……………..shared 50%-50% onmonthly basis between RSRTC andsuccessful bidder.Content of RFP requiring clarification Points of clarification required RSRTC ReplyWhen other agencies are there to bringadvertisement then why bidder has tobring advertisements? This requirementhas to be removed from the scope.The bidder is not an advertisementcompany and for bidders there is nodedicated slot available for advertisement.This clause has beenremoved.This has to be dropped from this tenderscope.117 Page No.20 Point No. 22 SMS enquiry report SMS enquiry report has to be dropped. This clause has beenremoved.118 Report for no. of head count fromIn practical this is not possible by keepingThis clause has beenstatic/ dynamic videoone camera in a bus.removed.This has to be dropped.119 Page no. 71 Point A Operating temperature:-30 to +80°C All the electronics components will work in Please refer Annexure 12 A atthe range of -20 to +70.Page No. 69 of final RFP120 Page no. 71 Point A Frequency band: 850/1900MHz and900/1800MHzPls. revise.In India many telecom providers are notsupporting quadband.So please change it to dual band.Please refer Annexure 12 A atPage No. 69 of final RFPFor dual band the frequency is900/1800Mhz.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)121 Page No. 72 In Bus Fuel Sensor Specification 1. Is it the new sensor is mandatory or wecan tap the existing fuel sensor which isavailable on the buses?Content of RFP requiring clarification Points of clarification required RSRTC Reply2. If we go for the new sensor theinstallation will be very much critical. Itinvolves fuel tank off loading, drilling andweilding process.Please refer the final RFPPlease remove new fuel sensor installationfrom the scope.122 BOQ 11298.xls Schedule of works Rate is asked to quote on per bus permonth.Please refer the final RFPFor sl.no.4 we request you to change it asrate per display per month instead of rateper bus per month.For sl. No.5 we request you to change it asrate per workshop per month instead ofrate per bus per month.123 Pg 3; Introduction & Invitation Successfully implementation of 1000buses which runs interstate and districtto district and approximate 30 majorbus stands of RSRTC all over RajasthanOn the Excel sheet Sl. No. 2 & Sl. No.3 lineitem cells are multiplying. When you entervalues in figures cell Net rate cell isRequestdifferentyouvalue.to let us know the contactperson who has implemented on the 1000buses and 30 major bus standsPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)124 Pg 3; Introduction & Invitation Successfully implementation of 1000buses which runs interstate and districtto district and approximate 30 majorbus stands of RSRTC all over Rajasthan.Content of RFP requiring clarification Points of clarification required RSRTC ReplyIt is assumed that these 1000 buses arealready having VT & PIS systems installed.Only remaining 4000 buses needs to beprovisioned with VT & PIS system. Also,RSRTC has already established Commandand Control centre to monitor these 1000buses. Please confirm.Please refer the final RFP125 Pg 3; Introduction & Invitation static/dynamic video capturing unit Need definition of Static and Dynamic.Does Static mean stationary bus andDynamic means transmitting the video tocentral location when the bus is moving.Please refer the final RFP126 Pg 3; Introduction & Invitation providing data for integration withNeed to know the format in which data isPlease refer the final RFP127 Pg 12; Scope of work pt 2Online Reservation SystemThe bidder will also deploy manpowerforregular transmission of the informationat data center and bus stand level andformaintenance of all the Hardware,System and Application Software,NetworkInfrastructure, Connectivity etc for therequired and what data is required. Needto interact with the organisation who isdoing the on-line reservation systemNeed clarification as it has confused afterreading pt. 13 on pg 12Please refer the Annexure-12G&H at page no. 75 of finalRFP128 Pg 13; Scope of work pt 13 Successful Bidder should provideadequate & technical manpower as perAnnexure – 12 for successful working ofVT & PIS system for initial one yearNeed clarification as it has confused afterreading pt. 2 on pg 13Please refer the Annexure-12G&H at page no. 75 of finalRFP129 Pg 12; Scope of work pt 2 The bidder will also deploy manpowerfor regular transmission of theinformation at data center and busstand levelWhat type of information needs to betransmitted at Data Center and Bus StandLevelPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)130 Pg 12; Scope of work pt 3 The VT & PIS must meet the essentialcriteria (a) Availability; (b) Accessibility;(c)Assessment; and (d) Acceptance toassure RSRTC the acceptance of thesystem by different stakeholders. Thekey stakeholders are travelling public,operating staff & management ofContent of RFP requiring clarification Points of clarification required RSRTC ReplyRequest you to delete "Travelling Public"for issuing acceptance certificate of thesystem as this shall be ambiguous.131 Pg 13; Scope of work pt 16 Successful bidder will provide adequatetraining to the various users is essentialIt is assumed that the total number ofpeople put together across all 9 divisionsfor the successful implementation of the which are to be trained shall be 200project. Training needs to be providedto people at each division (9) leveldesignated by RSRTC during theduring the contract period of 5 years. (Fornumber of people to be trained, pleaserefer to point 7 on pg 12 above.contract period.132133Pg 13,Point 14,Pg 14,Pt 27,The proposed system should beintegrated with existing OnlineReservation System of RSRTC. Featuresof VT & PIS system are provided inTechnical Compliance.Successful bidders will install CCTVCamera (Annexure-12) at workshop forFuel Monitoring and a report will bedisplayed on Central Control Room atHO level. Bidder needs to retain onlinerecording data of every location atcentral site for at least one month.Please share the technical details of onlineReservation system in order to ensure theintegration with the proposed system.1.Please confirm whether a continuousrecording is required or Snap Shot atintervals are fine.2.For the functionality we would requiresome sort of DVR device which willtransmit data to Central server wirelessly.Please include the same in BOM andprovide technical specification .3.It is assumed that Workshops arelocated within the Depots. Please confirm.If not, request you to share the Workshoplocations as well.Please refer the clause-4 itemno. 3 at page no. 12 of finalRFPPlease refer the clause-4 itemno. 7 at page no. 12 of finalRFPPlease refer the clause-5 itemno. 11 at page no. 15 of finalRFPPlease refer the clause-4 itemno. 27&28 at page no. 14 offinal RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)134 Pg 14; Scope of work pt 31 Bidder is responsible for all type ofconsumables like paper, printercartridges etc. for entire duration ofproject135 Pg 16; Technical Compliance Pt 1 RSRTC intends to install an integratedsolution for VT & PIS in all depotsand major bus stands as mentioned inAnnexure- 5 & 6. For Minimumrequired Hardware specifications &Indicative Bill of Material referAnnexure-12.136 Pg 16; Technical Compliance Pt 4 Proposed VT & PIS shall have provisionto integrate with existing OnlineReservation System, Automatic FareContent of RFP requiring clarification Points of clarification required RSRTC ReplyCollection System, Vehicle ScheduleSystem for planning & dispatch of busesby providing data as desired by RSRTCIt is requested that such items be treatedas running cost and paid by client. Thisadds to ambguity in pricing.Request you to attach ArchitectureDiagramNeed to have interfaces of theseapplications and details of format in whichdata is required137 Pg 20, Pt 22 SMS Enquiry Report As points related to SMS (pg 12-scope ofwork in previous RFP, Pt. 30; Pg 13 - Pt 8)have been deleted, Is SMS Enquiry reportvalid here. Pls confirm.138 Pg 61; Pt 1 Head office where Central Control Roomis to be establishedPlease specify the HW equipmentalongwith quantity for all bidders to be onthe same page.139 Pg 70; Annexure 12 pt 8 As Required Please give us configuration, technicaldetails and quantity so that all bidders canbe on the same page140 Pg 70; Annexure 12 pt 10 Actual Request you to either specify or delete sothat all bidders are on the same page.141 Pg 71, Section A GPSIt is requested that GPS device· Built-in active antennamanufactured by companies other than· Manufactured by Indian Company Indian companies be accepted.Please refer the clause-4 itemno. 31 at page no. 14 of finalRFPPlease refer the final RFPPlease refer the final RFPThis clause has beenremoved.Please refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP142 Pg 78; Manpower List Software Developer, System andNetwork Administrator : No. ofManpower required 2Is the number of manpower required 2each i.e. Software Developer (Qty 2);System Administrator (Qty 2); NetworkAdministrator (Qty 2)Please refer the Annexure-12G at page no. 75 of final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)143 Section 7, Page No. 25 Service Level Agreements Request that penalties shall be levied onlyfor delays that are solely and entirelyattributable to selected bidder and shallbe limited to 0.5% of the value of delayeddeliverables/ services, subject to maximumpenalty not exceeding 5% of the value ofdelayed deliverables/ services.Uptimeexclusions also need to be inserted.Content of RFP requiring clarification Points of clarification required RSRTC Reply144 Section 9, Page 34 Payment Terms Request RSRTC to pay within 30 days ofissuing invoice. Also request to alsoexclude value added taxes fromconsideration in total price. Value addedtaxes and service tax shall be payable byRSRTC at actuals. Further, successfulbidder shall be reimbursed for payment ofany new taxes or an increase in the ratesof existing taxes or any other sum, if anypayable in respect of any state or centrallevy. This will apply retrospectively, if soapplicable upon selected bidder. Andinterest of 1.5% will be levied upon defaultin payment and services may be withheldtill payment is made by RSRTC.Please refer the clause-7 atpage no . 23 of final RFPPlease refer the clause-9 atpage no. 32 of final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)145 Section 10.27.8, Page 46 Termination for Default Request VTS to provide atleast thirty (30)days advance written notice beforeterminating the contract for materialdefault on the part of selected bidder.Similarly, selected bidder shall also havethe right to terminate the contract ifRSRTC commits any material breachof any term of the contract andwhich in the case of a breachcapable of being remedied shall nothave been remedied within thirty(30) working days of written notice toremedy the same. Further, uponContent of RFP requiring clarification Points of clarification required RSRTC ReplyPlease refer the final rfptermination, RSRTC shall be liable tomake payments to selected bidderfor all services and deliverables146 Additional Clauses Confidentiality rendered Request to upto insert effective standard definition date of and Please refer the final RFPexclusions to Confidential Information.Further, the receiving party’sconfidentiality obligations herein shallcontinue for a period of two (2) years fromthe date of disclosure of ConfidentialInformation.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)147 Section 10.27.13, Page 48 Intellectual Property Rights Request RSRTC to insert provisions forprotection and usage of “Pre-existingintellectual property”. Further, RSRTCshall defend, indemnify and hold harmlessthe selected bidder from and against anythird party suit, proceedings damages,judgments, cost and expenses (includingreasonable attorney fees) relating to anyinfringement claim by a third party to theextent based on any RSRTC materialsprovided to selected bidder by or onbehalf of RSRTC or the access and use byselected bidder of any RSRTC providedContent of RFP requiring clarification Points of clarification required RSRTC ReplyPlease refer the final RFPsoftware or material in connection with148 Additional Clauses AcceptanceselectedThe Acceptancebidder’sprovisionperformanceis notof services.Please refer the final RFPmentioned and does not have a provisionfor deemed acceptance of deliverables.Request to insert the following provision149therein:A deliverable shall be treated as accepted Please refer the final RFPby RSRTC if RSRTC (a) fails to provide thelist of non conformities within two (2)weeks of delivery, (b) fails to notify theacceptance of the deliverables in terms ofthis clause within the period of two (2)weeks from delivery, or (c) starts using thedeliverable in a live productionenvironment (other than as part of agreedreview and acceptance testing procedure,such as UAT).150 Additional Clauses Warranty Request to insert the disclaimer to Please refer the final RFPwarranty.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)151 Additional Clauses Limitation of Liability Request to insert exclusion of indirectdamages from liability of the bidder.Liability cap of the bidder should belimited to the total contract price paid byRSRTC to bidder in the preceding 12months.Content of RFP requiring clarification Points of clarification required RSRTC Reply152 Page 73 LED Displays LED Displays at Bus Stands are anestablished, proven, rugged system todisplay Passenger Information. Thestandard for this has already been definedby Govt of India under the NationalCommon Mobility project of the Min ofUrban Development, GoI. The Displays area part of all VT&PIS systems being153 Page 16; Section 5.1.8 Real-time location enquiry through SMSfor passengers >> Deletedimplemented including the one alreadyimplemented at ISBT New Delhi. It isrequested that this should not be takenout of scope in the interest of the bestIf the idea is to provide PIS information toordinary citizens with no access to smartphones, improve level of customer serviceand convenience, increase commuterpatronage, then SMS is the best way. Allother state PIS tenders have asked for it,and it is a standard component of PIS.Deleting it reduces the reach of the PISsystem to common citizen, who is mostlikely to use the bus services.Please refer the final RFPThis clause has beenremoved.This clause has beenremoved.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)154 Page 16; Section 5.1.9 Mobile application for real-timeinformation as well as web-based PIS >>deleted155 Misc Infra at Central Control room at RSRTCH.O.Content of RFP requiring clarification Points of clarification required RSRTC ReplyThis is a very useful facility for commutersas this provides them real-timeinformation without having to call up anyInformation Help Desk. This has beensuccessfully implemented in even smallerSTCs. When there is no technologicalchallenge nor any cost implication forRSRTC, this should not be removed fromDetails of infra reqd at Central ControlRoom at RSRTC H.O. (any Video Wall/ LCDscreens/ PCs/ Printer/ UPS) has not beenprovided. We feel that a Control/Monitoring room setup comprising of atleast 4 nos LCD screens (2x2 video wall)will help in proper monitoring and visibilityof the system. In interest of equalinformation to all bidders, the itemsrequired at Central Control Room mayThis clause has beenremoved.Please refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)156 Page 70; Annexure 12 Workshop/Depot/Bus Stand - infra andquantity157 Page 14, Section 4.27 and Page20, Section 5.7Content of RFP requiring clarification Points of clarification required RSRTC ReplyCCTV at workshop for Fuel Monitoring158 Page 20; Section 5.7.23 Report for no. of head count fromstatic/ dynamic videoThe infra needed at each (a) Workshop,(b) Depot, (c ) Bus Stand, and the numberof Worskhops/Depots/Bus Stand mayplease be clarified, as the complete Bill ofMaterial is not fully clear from the currentdocument. For example, the rugged PCneeded for LCDs have not beenmentioned. Also, are the Bus Stands 50 orare they 100? Or is it 100 LCDs at 50 BusStands? Also, will one Camera at eachworkshop suffice for Fuel Monitoring? Arethese 51 depots different from these 60workshops, or are workshops part of theDepots? In the interest of absolute clarityon BOM, it is requested that the BOM foreach of (a) Central Control Room, (b)Depot, (c ) Workshop, (d) Bus Stand, beThe requirement and how RSRTC plans toimplement this may kindly be elaboratedfor better understanding of the reqmnt.What kind of a report is required to bedisplayed on Central Control Room at H.O.? How will one camera suffice at oneworkshop, given that the fuel dispensingstation meter, identity of person filling thefuel, and bus registration number will haveto be captured simultaneously, at theminimum?This requirement may be explained indetail for better understanding.Please refer the Annexure-6at page no. 61 of final RFPPlease refer the final RFPThis clause has beenremoved.

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)159 Page 73 Specifications of Computers forTransmission of info on LCDContent of RFP requiring clarification Points of clarification required RSRTC ReplyThis seems to be specification for the PC atWorkshop, but cannot be specification ofComputers for transmission of info on LCDas the need is for a rugged fanlesscomputer since the same is to be installedoutdoors.160 Page 18; Section 5.6 Advertisements with PIS Meaning of clause 5.6.2 and overallworking of the advertisement solutionmay be elaborated.161 Page 3; Section 1 "Successfully implementation of 1000buses which run interstate….."It may be clarified that there is nointegration requirement with any legacysystem.162 Page 16; Section 5.1.4 Integration with existing OnlineReservation System, Automatic FareCollection System, Vehicle Schedule163 Page 72SystemFuel Sensor specification (a) why is the Fuel Sensor needed forKerosene also, when buses are nevergoing to run on Kerosene? (b) Cable Entry:3/4"ET and Connection 1" BSP(M) arerestrictive conditons that serve nopurpose, so these should be removed.What is important for the buyer is theaccuracy, which has already been specifiedas >97%. Also, depth of tank needs to bespecified (500mm or 1000 mm) as this canimpact the cost of the sensor significantly.Please refer the Annexure-12E at page no. 71 of final RFPThis clause has beenremoved.Please refer the final RFPRelevant details of these systems as Please refer the final RFPrequired for understanding the integrationeffort may kindly be shared.Please refer the Annexure-12at page no. 70 of final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)164 SCHEDULE of WORKS: PRICE BID format The Price Bid format can create problemsin case Quantities of LCD systems (100nos) and CCTV at Workshop (60 nos) arechanged, as these quantities are differentfrom the number of buses (4000). It isrequested that instead of taking the rateper month per bus for every store, RSRTCshould take the unit rate per month foreach of the stores. Additionally, the basisof arriving at L1 can be defined as TOTALPRICE = [4000*(VTS per month per unitrate)+ 4000*(CCTV solution in bus rate perunit per month)+ 4000*(Fuel Sensor per165 Page 28; Section 8.3.1 RSRTC will review demonstration ofservicesContent of RFP requiring clarification Points of clarification required RSRTC ReplyIt will be an excel file forfinancial bid.unit per month) + 100* (LCD based PISsystem per unit per month) + 60*(CCTV forworkshop per unit per month)] * 60months. This will give the RSRTC flexibilityto make any changes in quantity of LCDsystems without causing any confusionlater on. e.g., if RSRTC later on adds 5 LCDsystems without increasing buses, thenthe vendor can be compensated to theextentSo thatofRSRTC5 timesis ablethe monthlyto technicallyunit ratequalifyofPlease refer the final RFPonly bidders competent to deliver the finalsolution, it is suggested that Live TechnicalDemo of the solution be made mandatory.Also, it is requested that a one weeknotice be given to bidder to organise livedemo of their solution at Jaipur

Sr. No Bidding document reference (s)(page no. & section no.)166 Page 13, Section 4.19; and Page20, Section 5.8.5Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyInsurance of all eqpt mounted in Buses/Bus Stands/ DepotsThis is not a feasible solution, as the bidder Please refer the clause-4 itemdoes not own the buses, and the insurance no. 19 at page no.13 of finalcos will not provide insurance cover to RFPeqpt installed on Buses/Stands/Shelterswhich are not owned by bidder nor haverestricted access. Also if there is anyvandalism due to riots/ civil unrest, howcan a private bidder protect these assets?At best, if RSRTC wants the expenditureon insurance to be funded by the projectitself, it can put in a condition that RSRTCwill deduct 1% of the contract value fromevery bill of the successful bidder and useit to get an insurance cover of the eqptinstalled in its buses/ bus stands. This 1%insurance deduction will be sufficient tocover the insurance bill that RSRTC will167 Page 37; Section 10.8 prices inclusive of taxes to be fixed Due to the impending introduction of GST, Please refer the final RFPthe tax structure may change drasticallyand the quantum of the change is notknown. e.g., Service Tax, which is currently12.36%, may get convered into a CentralGSt and a State GST, togther tiotaqllingupto 18-20%. It is requested that thebidders be asked to quote the priceincluding taxes as currently applicable, andhe be asked to give the current rate of taxbeing included by it in its quote. Anysubsequent change in Govt taxation,positive or negative, should be to theaccount of RSRTC.

Sr. No Bidding document reference (s)(page no. & section no.)168 Page 40; Section 10.19, and Page42, Section 10.23Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC Reply5% Security Deposit and 5% PerformanceBank GuaranteeWhat is the purpose of having two Please refer the clause-10.19separate guarantees, overlapping in time at page no. 38 of final RFPperiod? Since the cost of obtaining thesetwo guarantees is finally to be borne bythe customer, it is requested that a PBGfor 1 year (during implementation of thecontract) followed by a Security Deposit of5 years (during O&M phase) be aksed for169 Page 25; Section 7 Service Level Agreement (SLA) The defined SLA are very stiff and can bemet only by increasing the project costPlease refer the clause-7 atpage no . 23 of final RFPsubstantially. e.g., the SLA says the VTSdevice will be repaired before departure ofbus. Since buses depart 18 to 20 hrs everyday, this is only possible to be achieved iffield engineers are posted round the clock,i.e., 3 engineers per depot. However,posting 51*3 = 153 engineers with 5-7%extra to take care of staff leaves andattrition, totalling 165 engineers willincrease the cost of the projectsubstantially as the manpower cost alonefor 5 years will become about INR 10crores. So, it is requested that the SLA maybe relaxed to say that the VTS/ Camera/Fuel Sensor will be repaired within 24170 Page 47; Section 10.27.8 Termination for Default The Termination options in case ofpremature termination of Contract for notfault of bidder are UNFAIR. The same maykindly be removed.171 Page 48; Section 10.27.12 Software Ownership rights It needs to be clarified that the IPR of theSoftware will continue to be vested in theIPR holder of the Software. RSRTC will getrights to the source code for its use forthis project.Please refer the clause-10.27.8 at page no. 44 of finalRFPPlease refer the clause-10.27.12 at page no. 46 offinal RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)172 Page 10; Section 2.16 Eligibility Criteria In eligibility criteria, requirement ofexperience in developing andimplementing Vehicle Tracking project inTransport industry" has been added atSection 2.16 on Page 10. However, thesame has not been added as among thedocuments to be submitted under"Technical Bid Evaluation" (Page 30;Section 8.9), nor has it been added to form173 Page 34; Section 9.3 "Any dispute may be settled within amonth otherwise payment for thatparticular bill will not be released untilsettlement of the dispute"174 page 15, point 33 Bidder shall provide the necessary toolsfor Database securityContent of RFP requiring clarification Points of clarification required RSRTC ReplyThis term of payment is very one-sided,especially given that no upfront paymentis being made to the bidder. This clauseshould be modifed so that RSRTC at leastclears the amount that it feels is owed tothe Contractor, and the Contractor canraise claim for the disputed period whichwill be settled within 30-45 days1. Should the security tool have thecapability to Secure and Protect thedatabase Audit trails so that these audittrails can not be manupulated by anyoneincluding super users and DBAs. ?2. Can it include a centralised Audit systemwhich is secured and provide detail insightin audit data (who did what, to what dataand when)?3. Should it enforce separation of dutiesbetween auditors and administrator forthe audit system?4. Should the security solution be able tocapture before / after values fromtransaction logs and raise alert on criticaland suspicious activity.Please refer the clause-2 itemno. 8 at page no. 9 of finalRFPPlease refer clause-9 at pageno 32 of final RFPPlease refer the Clause-4item no 33 at page no. 14 offinal RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)175 page 4, section 1.6 point 2 The proposal shall outline theArchitecture best suited for RSRTC,Technologies proposed & the reasonsfor proposing the same, Infrastructurerequired in terms of Hardware andCommunication facilities in detail.176 page 4, section 1.6 point 2 The proposal shall outline theArchitecture best suited for RSRTC,Technologies proposed & the reasonsfor proposing the same, Infrastructurerequired in terms of Hardware andCommunication facilities in detail.Content of RFP requiring clarification Points of clarification required RSRTC ReplyShould the architecture at database havecapability to dynamically allocatecompution/ cpu resources to differentworkload and applications?(This will ensure that no particular users,application or reports take up all thesystem resources and effect the system.This will also ensure that higher authoritiesalwayas have system resources when theyare accessing the system).Should the architecture at database levelhave capability of implmenting disasterrecovery mechanism for protecting thedata by replicating it to DR site for futureextention of the project.(This will ensure that the architecture iscapable of extending and implmenting DRin future).177 Additonal Point for clariffication would you want to have bundledfunctionality in the database whereoperations such as online table changesand online index rebuilding can beperformed without needing to stop theapplication?(This would allow the above activities tobe performed while the application is upand running without needing to stop the178 Additonal Point for clariffication Should the database have the capability offine grained auditing where the policiescan be defined specifiying in whichcondition audits be captured?(this can help report exceptional andsuspicious cases while minimizing theoverhead on the system)Please refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)179 Additonal Point for clariffication Would you want to have bundledfunctionality in database where tableswhich stores the application data can bequickly recovered with a commandwithout needing the time conusmingprocess of restoring it from a backup?(This functionality would shorten therecovery time of tables and hence greatlyreduce the service downtime in suchContent of RFP requiring clarification Points of clarification required RSRTC Reply180 Additonal Point for clariffication Should the database have capability toperform parallelized backup so that thebackup can be performed faster andshorten the total backup time?Please refer the final RFPPlease refer the final RFP181 Additional point for clarification Should the proposed database bePlease refer the final RFPveritcally scalable to support theadditional cpu sockets on the server withno limitation?182 Additional point for clarification Should the proposed database shouldhave published TPC-C benchmark forperformance to reflect the capability tohigh volume transactions?183 Additional point for clarification Should the proposed database in thesolution have the security certification oflevel 4 (EAL4) or above from theInternational Common Criteria to assurethe system's principal security features arereliably implemented?184 Addional point for clarification Should the proposed database havefunctionality to support multiple editionsof schema and objects to allow activedatabase applications to be upgradedonline which need for the downtime?Please refer the final RFPPlease refer the final RFPPlease refer the final RFP

Sr. No Bidding document reference (s)(page no. & section no.)185 Page no 71A. VTS/GPS Device SpecificationsRajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyPower Supply•Supply voltage range: 6 to 32V DCFor 24 V battery; 6V is too low; If we allowdevice to draw a power at such a lowvoltage; engine cracking may not possible;Please raise lower limit to 18 V . Pleaseclarify that this consumption is excludingcamera and fuel sensor186 In Bus CCTV Camera Specification If connectivity with server not availablethen shall device storage data or rewritelast 15 min packet? This is required for harddisk selectionWhat must be frame rate per required forcamera? higher frame rate requires largestorage and communication cost alsodepends on data sizePlease refer Annexure 12 A atPage No. 69 of final RFPPlease refer the final RFP187 Page No 72 In Bus Fuel Sensor Specification Please provide mounting details of thesensor.Please refer Annexure 12 A atPage No. 69 of final RFP188 Page no 18 1. Display of Advertisements on LCD Required more clarification andThis clause has been189 5.6 Advertisements with PISscreens will be allowed along with the methodology to work out the same. removed.This clause has beenremoved.190 5. Successful bidder would work as one Required more clarification andThis clause has beenof the authorized agents to book the methodology to work out the same just to removed.advertisement under the guidelines and get more in depth clarity.norms decided by the RSRTC and wouldbe circulated to successful bidder after/with awarding the contract.191192Page no 3510.1. General Terms7. The software provided under thisproject should not be used, or handledby any individual, outside agency, firm,organization, state transportundertaking except RSRTC. Anyviolation or breach or this condition willThere may be possibility that certain toolswill be used of customer built or maybethere is IP associated form Vendor /bidder. Just like to know RSRTC’s viewabout the same in context to sec. 10.1.Please refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)193 Page no 37 The vendor has to quote the rate for perbus per month basis as per thecommercial form. The prices, onceoffered, must remain fixed and will notattract any price variation for any reasonduring contractual period. A conditionalproposal will be rejected as nonresponsive.The rates quoted shall beinclusive of all taxes, duties, levies,service charges, TDS, Cesses, transport194 10.8. Bid Prices195 Page no 47 (1) Ask the Prime bidder to leave theHardware/Software in the offices ofRSRTC and terminate the Contract.196 10.27.8. Termination for Default In case of premature termination ofContract for no fault of bidder, RSRTCmay exercise the following options:-197 (1) Direct the bidder to take back theHardware/software and without anyadditional compensation.198 (2) Direct the bidder to take back theHardware/software & pay him the costof Hardware less the depreciation as perthe Income Tax Act / Rules.199 Page no 47 The Intellectual Property Rights of theApplicationSoftware developed forRSRTC shall be vested in RSRTC whoshall have absolute right to use, licenseor sell the system without any paymentto or permission from the Bidder. Theapplication software along with source200 10.27.11. Non Exclusivity, LicenseFee, IPRContent of RFP requiring clarification Points of clarification required RSRTC ReplyThere is lot of activity as well as one timeinvestment need to make byVendor/Bidder. Just would like to knowthat RSRTC will prefer only per bus permonth costing model OR there ispossibility to have one time cost paymentsas additional component along with perbus per month model. These clarificationsrequired in view to define commercialmodel by bidder.Required more clarifications and wouldlike to know more contractual term indepth in context to these sections.Required more clarifications on this pointas possibility to conflict interests in termsof IP (Intellectual Property) and all.However, mutual understanding in termsof contractual agreements necessary andwould like to know RSRTCs view in depthon this context.Please refer clause-9 itemno.2 at page no 32 of finalRFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)201 Pre-Qualification Criteria Given in the software components andinstallation & maintenance of thehardware infrastructure is required as perthe project requirements, we recommendthat atleast CMMi Level 3 and ISO 27000should be made mandatory for all bidders.202 2. ELIGIBILITY CRITERIAPg. No. 9Content of RFP requiring clarification Points of clarification required RSRTC ReplyA bidding firm should be acorporation/company orconsortium of companies /corporations. In case of aconsortium the same shall notconsists of more thantwo companies/corporations andshall be formed under a dulystamped consortium agreement.In the event of a consortium, oneof the partners shall bedesignated as a "Prime Bidder". ThePrime bidder must be anInformation Technology Company/ Corporation.As the project has good amount of ITwork hence we request you to kinldyamend the clause as:A bidding firm should be acorporation/company or consortiumof companies / corporations. In caseof a consortium the same shall notconsists of more than twocompanies/corporations and shallbe formed under a duly stampedconsortium agreement. In the eventof a consortium, one of the partnersshall be designated as a "PrimeBidder". The Prime bidder must be anInformation Technology Company /Corporation and should have beenin IT projects (SoftwareDevelopment/ System Integration forat least 8 yearsPlease refer the final RFPPlease refer the clause-2 itemno. 2&3 at page no. 9 of finalRFP

Sr. No Bidding document reference (s)(page no. & section no.)203 2. ELIGIBILITY CRITERIAPg. No. 9204 2. ELIGIBILITY CRITERIA- 6Pg. No. 9Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyThe Prime bidder should have anaverage net worth of 20 crores inlast three financial years & theminimum average turnover of Rs.50 crores in last threefinancial years.In case of consortium of upto twoparties, the eligibility criteria shallhave to be fulfilled jointly orseverally by consortium members .Since the Project cost is approx Rs.10 Crores and the projec is on BOOTbasis so we request you to kindlymake the financial criteria strong asmentioned bellow:The Prime bidder should have anaverage net worth of 20 crores ineach of last three financial years &the minimum average turnover of Rs.50 crores in each of last threefinancial years.This criteria should be removed as norelevance of this clause in the othereligibil,ity criteriasPlease refer the clause-2 itemno. 5 at page no. 9Please refer the clause-2 itemno. 2&3 at page no. 9 of finalRFP205 2. ELIGIBILITY CRITERIAPg. No. 98. Bidder and/or Consortium shouldhave an experience of executionof information technology projectsof related areas. Work orders anda certificate regarding ‘Project hasbeen successfully & satisfactorilyexecuted’ from client should besubmitted along with bid .As this porject is an IT proejct and theLead bidders sholuld beexperienced IT comapany withsuccesful project delivery, hence werequest you to add this clause also inthe eligibility criteria:Lead member should haveimplemented at least two Systemintegration projects (includingsoftware development andHardware implementation) of valueat least 5 crores each in last 5 years.Work orders/ Contract/ LoI andcompletion certificate form clientshall be submitted along with bid .Please refer the clause-2 itemno. 8 at page no. 9 of finalRFP

Sr. No Bidding document reference (s)(page no. & section no.)206 2. ELIGIBILITY CRITERIAPg. No. 9207 2. ELIGIBILITY CRITERIAPg. No. 9Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyThe bidder must have on its rollminimum 50 technically qualifiedprofessionals inSoftware Development,Networking, Integration, R & D,Production, Maintenanceetc at least since last 12 months,who have the experience in similarnature ofprojects. Certificate from Bidder’sHR has to be submitted.The bidder or consortium membershould not have been Black listedby any PUC/Corporation/Board orState/Central Government in India.In this regard an affidavit must besubmitted duly attested by thenotary, by the bidder and eachmember of the consortium.Looking to the project size andcriticalness we recommend that theclause should be amended as:The bidder must have on its rollminimum 100 technically qualifiedprofessionals in SoftwareDevelopment, Networking,Integration, R & D, Production,Maintenance etc at least since last12 months, who have the experiencein similar nature of projects.Certificate from Bidder’s HR has tobe submitted.To restrict the companies of nonperformance and terminated fromthe project by other clients werecomend that the clause sholuld beammended as:Both the consortium member shouldnot have been Black listed /Terminated by any by anyPSU/Corporation/Board orState/Central Government in Indiafor non performance or notdelivering the services as per thescope/ not execution of the project.In this regard an affidavit must besubmitted duly attested by thenotary, by both the members of theconsortium .Please refer the clause-2 itemno. 9 at page no. 10 of finalRFPPlease refer the clause-2 itemno. 10 at page no. 10 of finalRFP

Sr. No Bidding document reference (s)(page no. & section no.)208 2. ELIGIBILITY CRITERIAPg. No. 9Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyWe request you to add the follwingclause to ensure the quality servics:The bidder (Lead bidder andconsortium partner in case ofConsortium) must possess currentlyvalid below certification:i. 9001: 2008 certification- Both themembers of consortium- Copy of avalid certificateThe bidder (Lead bidder) mustpossess currently valid belowcertification:ii. CMMi Level 5 (SoftwareDevelopment & Customization)certificationPlease refer the clause -2 atpage no. 9 of final RFP

Sr. No Bidding document reference (s)(page no. & section no.)209 2. ELIGIBILITY CRITERIAPg. No. 9Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyThe Bidder/Prime Bidder or themember of the Consortium shouldhaveexperience in developing &implementing Vehicle Trackingproject in Transportindustry (either Government orprivate sector) in the last threeyears. Work orderand certificate regarding ‘Projecthas been successfully &satisfactorily executed’from clients should be submittedalong with bid.we recomend that this clause shouldbe ammended as mentiond bellowto get experienced company16. The Bidder/Prime Bidder or themember of the Consortium shouldhave Implemented at least 2Projects of similar nature (developing& implementing Vehicle Trackingproject in Transport Industry) in Govt.or private during last three years.Value of the project should not beless than Rs. 1 crores. Work order andcertificate regarding ‘Project hasbeen successfully & satisfactorilyimplemented’ from clients should besubmitted along with bid .Please refer the clause-2 itemno. 8 at page no. 9 of finalRFP210 Bid Evaluation Criteria Bid evaluation Criteria Given the complexity of the project andthe high requirement for quality werecommend that the bid evaluation shouldbe done onQCBS (Quality Cum Cost Based System )criteria211 How do we want to monitor the FuelMonitoring at Workshops and what datado we have to provide to HO?212 What is the expected frequency (min /max) of data update to server? Thisincludes data only + Data + Image.213 Will RSRTC provide battery replacementupon detection of bad battery? This willhelp us in greater maintenance of theequipment.Please refer the final RFPPlease refer the cluase-4 atpage no. 12 at final RFPPlease refer the cluase-4 itemno 28 at page no. 14 at finalRFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)214 Who will provide the connectivity betweenDepo and HO?215 Will RSRTC allow keeping the server on aCo-Location rather than their ownpremises for added safety and uptimeassurance?Content of RFP requiring clarification Points of clarification required RSRTC Reply216 Will the revenue shared from the totalsales the first 365 days / day of completionof installation?217 How the rates of additional items will bedecided and what are the modalities forchange of scope?Please refer the final RFPThis clause has beenremoved.Please refer the clause-10.26at page no. 41 of final RFP218 Criterion for rejection (Section 8, Clause 5- Please refer the final RFP6) may please be elaborated?219 who will ensure physical security ofPlease refer the final RFPequipment after they have been supplied220from COD till 5 years?What are the inputs and responsibilities of Please refer the clause-5.2 atRSRTC as BOOT Partner?page no. 20 of final RFP221 Is RSRTC foregoing government entitystatus to enter this commercial contract asa party?Please refer the final RFP222 what help the RSRTC will provide infinancing like security of payments tolenders, etc?223 If bidders has to undertake O&M for 5years, then how will RSRTC employees willwork on the same project?224 What are handing over responsibilitiesafter 5 years?225 Is the owner of equipment RSRTC? f yesthen we shall consider taxes accordingly.The tax benefits to RSRTC may please beelaborated.226 RSRTC shall get all principal licensesspecifically related to wireless etc, ifrequired under law.Please refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)227 Will RSRTC take responsibility of damageto equipment due to poor quality ofelectricity?Content of RFP requiring clarification Points of clarification required RSRTC Reply228 Who will ensure uninterrupted powersupply?229 Para 3 Clause 9 (payment terms) is onesided. RSRTC can stop payment for amonth even if there is a payment disputeof Rs 1. Client needs to guaranteepayments if work is completed.Please refer the final RFPPlease refer the final RFPPlease refer the clause-9 atpage no. 32 of final RFP230 Responsibilities of independent agency Please refer the final RFPare not spelt out.231 Who shall absorb impact of change of Please refer the final RFPtaxes and change of laws?232 As per industry norms there are threePlease refer the clausearbitrators one from each party and onedecided by both of them. Chairman ofCorporation cannot practically actindependently since he has to take care ofinterest of Corporation. Lenders will neveraccept it.10.27.2 at page no. 42 of finalRFP233 Any change required by bankers shall befavourably considered by RSRTC.234 Is any of the bidder having conflict ofinterest? Specifically if any ofassociate/sister concern/assign/nominee/group company of anyconsultant to RSRTC is involved as bidderthen we request that they shall bedisqualified for a fair bid.235 In case of termination of RSRTC before 5years what compensation will be given toBOOT partner.236 Can variable rate per bus per month bedifferent for each year.Please refer the final RFPPlease refer the final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)237 Page 34, Section 9 Payment Terms Request to release 80% within 7 days fromthe date of invoice and subsequent20@subject to verification from theconcerned Depot/Bus Stand anddeduction of penalties (if any).This clause is requested as the successfulbidder shall be investing on entire Capexand subsequent Opex per month anddelay in payments shall affect the projectand the performance of the successfulbidder.Content of RFP requiring clarification Points of clarification required RSRTC Reply238 Page 23, Section 6 - Point No. 4 Project Implementation Plan In Phase I, how many buses, LCD Displayand shall be covered? This is required toarrive at the internal costing of Phase I239 Page 28, Section 8.3 Evaluation of Bid Although it is described which documentsneeds to be submitted, but it is not clearhow the same shall be evaluated. It is thusrequested to assign Scoring for thetechnical bids and rate the bidders basedon the scoring and put a cutoff marks toqualify for financial bid opening.240 Page 28, Section 8.3 Evaluation of Bid As this RFP is on DBOT model, this requiresa quality bidder with proven track recordto manage the project for 5 years else theproject may be under the risk ofunderpricing and may not be implementedand managed for entire 5 years.Thus it requested to evaluate the bids onQCBS method. This shall enable biddersproviding better quality and technicalsolution to be considered in the projectand ensured that project is competitivelypriced and the system runs for the entireproject period.Please refer the clause-9 atpage no. 32 of final RFPPlease refer the clause-6 atpage no.21 of final RFPPlease refer the final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)241 Page 11, Section 4, Point No. 19 Scope of Work As the LCD Displays shall be deployed atthe client’s location i.e. Bus Stands anddue to heavy public movement in suchlocations, it is requested that RSRTC takesthe responsibility for security of LCDDisplays.Content of RFP requiring clarification Points of clarification required RSRTC Reply242 Page 61, Annexure 6 Number of LCD Displays The number of LCD adds up to 41 for 30Bus Stands whereas the requirement fornumber of LCD Display mentioned in pointno.4 of Annexure-5 is a00. Please confirmthe correct number and deploymentlocations for these LCD Displays.243 Page 34, Clause 10.1, Item 4 Sole Arbitrator It is requested that the main arbitratorshould appointed together by onearbitrator of RSRTC and successful bidder244 Page 29, Clause 10.8 Bid Priceseach.The project involves significant capitalexpenditure other than that in buses. Ifthe payments are linked only to thecommissioned number of buses, thereshould be minimum number of busespromised, beyond a time, in otherwisecase, it may be presumed that all buses areeligible for payment.245 Page 41, Clause 10.21 Contract Period It is not clear whether the contract periodof 5 years is post-implementation of 1 year,i.e. total 6 years or total 5 years.The term of possible extension may kindlybe made clear at the outset.Please refer the cluase-2 itemno.19 at page no. 13 of finalRFPPlease refer the Annexure-12item no. 5 at page no. 68 offinal RFPPlease refer the clause10.27.2 at page no. 42 of finalRFPPlease refer the cluase-9 atpage no. 32 of final RFPPlease refer the clause-2 itemno.15 at page no. 10 of finalRFP

Sr. No Bidding document reference (s)(page no. & section no.)246 Page 70, Annexure 12, Bill ofMaterial247 Page 16, Technical Compliance5.1.4Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyBill of MaterialProposed VT & PIS shall have provisionto integrate with existing OnlineReservation System, Automatic FareCollection System, Vehicle ScheduleSystem for planning & dispatch of busesby providing data as desired by RSRTC.In the revised RFP, the formt of BOM hasbeen changed substantially. The numberof buses for which the project is to beimplemented is not clear. There can be avariation of 1200 buses and it can affectthe economies of scale assumed. Thismeans that the quoted prices will not bevalid if the number of buses is out of the3400-4600 range. Prices that will beapplicable in this scenario are too notmade clear.Also it is not clear when the buffer willcome in picture, who will carry andmaintain it. If SLAs are there, the bidder isbound to provide for adequate spares andthis condition for buffer should beremoved.The quote is per bus whereas all thehardware, software is not proportional tonumber of buses (say Control Centre, BusStop Cameras, PIS boards to name a few),Kindly provide the details of AFCE and ORSfor sizing and estimation purposePlease refer Annexure 12 A atPage No. 68 of final RFPPlease refer the final RFP

Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Sr. No Bidding document reference (s)(page no. & section no.)248 Page 42, Clause 10.23 The Performance Bank..... Annexure -9,before the first commercial deploymentpost the pilot Implementation run.249 Page 13, Section 4 - Scope ofWork, Point No.-18250 Page 14, Section 4 - Scope ofWork, Point No.-27251 Page 22, Clause 5.7 ReportingFeatures; Point No.-22252 Page 22, Clause 5.7 ReportingFeatures; Point No.-23Content of RFP requiring clarification Points of clarification required RSRTC ReplyVehicle ..... Software (includingcomplete Rajasthan Map and othersstates Map where RSRTC providesservices, map engine and APIs).......Successful .......... And a report will bedisplayed on Central Control Room atHO level.SMS Enquiry reportReport for no. Of head count fromststic/dynamic videoPlease clarify the following:1. What are the milestones to be achievedfor Commercial Deployment? Even in theRFP it is not clear whether the project shallhave multiple commercial operationstages.2. As per our understanding, the entireproject is phased in 2 Stages and Pilot isonly for Fuel Management System. In thiscontext, when does the PerformancePlease name the states in which RSRTCprovides its services other than Rajasthan.This is required to understand the licencesof maps required for the project.What shall be the map resolution for thestates, other than Rajasthan, in whichRSRTC provide its services.Please clarify, what type of report isexpected from the video recording fromthe CCTV Cameras?The scope of SMS services have beendeleted in the modified RFP. KindlyPlease refer the clause 10.23at page no. 40 of final RFPPlease refer the Final RFPPlease refer the clause-2 itemno. 27 page no. 10 of finalRFPThis clause has beenremoved.consider deleting this feature.This feature is not recommended for This clause has beentaking headcount of the occupancy on the removed.buses. There can be abnormality on theheadcount due to any reason which can bebeyond the purview of the successfulbidder. Even this is not a scientific methodof calculating occupancy of the vehicle.Request to kindly delete this requirement.

Sr. No Bidding document reference (s)(page no. & section no.)253 Page 26, Clause 7 - Service LevelAgreement; Point No. - 12 & 13254 Page 35, Sction 10 - GeneralTerms & Conditions; Point No. -10Rajasthan State Road Transport CorporationConsolidated Queries regarding VTS/PIS project Annexure-3: Format for “Request for Clarification”Content of RFP requiring clarification Points of clarification required RSRTC ReplyDelays for providing approval and reshedulingof meeting due to reasonattributable to RSRTCTraining on ORSIn both the cases, the SLA shall not beinvoked due to any delay in accordingpermissions/approvals or re-scheduling oftraining sessions.Kindly insert a point mentioning thetreatment of SLA due to delay inapproval/permissions attributable toRSRTC. ORS software is not in the scope of thisRFP. Kindly confirm understanding andchange accordingly.Please refer the final RFPOnly for this Project and asper clause -4 item no.7 atpage no.12 of final RFP