pARt 6 MAnAGeMent AnD AccountABilitY - Family Court of Australia

• Chief Executive Instructions—the officialmechanism by which the Chief ExecutiveOfficer communicates and directs the Court’scompliance with the Financial Managementand Accountability Act 1997• Client service advices—from the ExecutiveDirector Client Services to all client servicestaff working in the registries• Courtside—the Court’s internal staffnewsletter, which is issued four times peryear and includes columns from the ChiefJustice and CEO. This is the primary vehiclefor sharing information and celebrating theachievements and successes of court staff,and• Intranet messages—latest news.PART 6MANAGEMENT AND ACCOUNTABILITYInternal auditThe Court has, as part of its corporategovernance arrangements, appropriatemechanisms to manage general business risk aswell as fraud risk.The Court’s internal audit services were provided by Oakton Services Pty Ltd and monitored by the Auditand Risk Committee.The 2009–10 Internal Audit Plan was developed taking into account the risk drivers in the RiskManagement Plan and after discussion with the Audit and Risk Committee and senior management.Internal audits conducted during the year included:Courtside.• HR payroll compliance and quality assurance processes• human resource management performance (benchmarking diagnostics)• collection of revenues and the recording of these revenues in Casetrack• management of the Executive Vehicle Scheme vehicles / fleet management, and• risk management review (strategic risk and fraud control risk assessments).The Court’s Audit and Risk Committee monitored the implementation of individual audit reportrecommendations generated by the above audits through quarterly status reports.Risk managementThe Court promotes a culture that supports the identification, analysis, assessment, treatment,monitoring and review of all strategic, operational, compliance and financial risks. This is supported bythe Court’s Risk Control and Compliance Framework—a risk management approach grounded in theAustralian/ New Zealand Risk Management Standard (AS/NZS IS0 31000: 2009).112 Family Court of Australia — Annual Report 2009–2010