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July 2011[n o 11]It's more than a light switch,It's a finishing touchThe NEW Unica Catalogue is out! Download it now!Visit www.sereply.com • Enter Key Code 94082T

Customer Care Centre:A Real Driver for Satisfying You, Our Valuable CustomersDedicated and available, our Customer Care Centre (CCC) provides you a single point of contact with Schneider Electricand develops close relationships with you! The Customer Care team with 1700 dedicated people in 68 countries providesworld-class support on all Schneider Electric offers.In East Med countries, there are 5 Customer Care Centres, 1 in each country, to be closer to you right next door in Cyprus,Iraq, Jordan, Lebanon and Syria.Our dedicated team of Customer Care Administrators has the full competencyto respond to any question on:1- Commercial – Products, Solutions, post-sales queries2- Logistics – delivery enquiry, order processing, price and availability3- Technical – catalogues, product selection, or more complex questions4- Service – intervention requestsThe CCC has developedseveral online toolsto assist you 24 /7 /365!Our CCC team is equipped with a strong knowledge management anddedicated training programmes allowing them, as the first level of support,to resolve most of yourqueries within 24 hours.The team continuouslyimproves its servicelevel by using metrics Cyprus + 357 24 812 649 • customercare.cy@schneider-electric.comsuch as customer Iraq + 962 6 516 6260 • customercare.iq@schneider-electric.comanswer rate within one Jordan + 962 6 516 6465 • customercare.jo@schneider-electric.comday, lost call rate, and Lebanon + 961 1 321 645 • customercare.lb@schneider-electric.comproviding resolution inthe first customer call.Syria + 963 11 6124799 • customercare.sy@schneider-electric.comOur vision as Customer Care Centre,is to offer you:+ Easy and quick access to information+ User-friendly interface+ Free and available tools24/7 & 365 days a year> You have a technicalquestion, just check ouronline FAQ’s!> You need to find anupdated reference, theSubstitution Tool is youranswer!The FAQ (Frequently asked questions) and theSubstitution Tool are the latest new servicesimplemented online on Schneider Electric EastMediterranean’s Customer Care webpage.As we strive to offer you best-in-class services andsupport, we have implemented these 2 new toolsfor 2 main reasons:1- answer your queries 24 /7 /3652- to help you save time by having your technicalquestions answered quickly!The FAQ service answers all your technicalqueries about any product of Schneider Electric. Akeyword is sufficient to give you hundreds of keyand valuable information.The Substitution Tool is your ultimate tool for allyour queries related to product references.The system automatically gives you the newreference of the substituted one, with a completedata sheet about the product.For Your HomeMini Pragma,The Panel You No LongerWant To Hide!A NEW Color & Style:Smoked Transparent Door• Flush or surface mountingenclosures with earth + neutralterminal block• A range of 18 mm, 1, 2 or 3-row4, 6, 8, 12, 24 or 36-module• Ready-to-use enclosures• Ergonomic design and flexibilityof installation236-moduleenclosures24-moduleenclosures18-moduleenclosures12-moduleenclosures8-moduleenclosures6-moduleenclosures4-moduleenclosures

For Your Everyday Comfort & SafetyFor your Commercial or Industrial BuildingSurge Arresters, Protection againstsurges caused by lightning strikes!For Your HomeResidual Current Circuit Breaker (RCCB),No More Electric Shocks!PRF1 PRD1 Masterpact 3P 350V Acti 9 RCCB Domae RCCBType 1 + Type 2 surge arresters for all low voltageswitchboards and electrical enclosures. Schneider Electricoffers a complete range to ensure protection of equipmentconnected to low voltage networks, telecommunicationnetworks, and computer networks.Easy to use and to integrate into your existing installation, andis compatible with all earthing systems (TT, TNS, TNC, IT).Final low voltage earth leakage protection, IEC 61008 compliant.The RCCB is a must in every house.It protects human beings from electrocution, and equipmentfrom fire, and guarantees as well a continuity of service forAC & DC networks, or networks subject to disturbance andhumidity.For Your Industrial SiteEase Through Innovation, Schneider Makes Your Life Easier>> Check out the online selector and configuratorfor Harmony XB4 and XB5www.eastmed.schneider-electric.comIntroducing the first small HMI panel you install in a single 22 mm cut-outIt mounts in seconds and provides crystal clear, easy-to-see, high resolution colourMagelis TM STU HMI PanelThe innovation built into the Magelis TM STU HMI Panel benefits everyone:Magelis STU provides a two-piece, snap-together, tool-free design that mountsin a standard 22 mm push-button cut-out without drilling any special holes.Fast and easy to install, you’ll save time (and cost) with every unit.• Versatile communications• Sharp 65k colour QVGA screen and replaceable screen• With Vijeo TM designer software, Magelis STU shares a common programmingenvironment with all Magelis HMI panels• For application download, only a USB memory stick is needed.Introducing the first 22 mm stand-alone biometric switch for the industrial environment.It installs in just seconds and requires no separate programmingHarmony TM XB5S BiometricThe innovation built into the Harmony TM XB5S Biometric switch benefits everyone:faster, easier installation for you, enhanced security with fingerprint recognitiontechnology.You and your customers will love the Harmony biometric switch for its state-of-thearttechnology and for the secure access it provides to sensitive zones and machinefunctions.Designed for the industrial environment, it offers excellent resistance to mechanicalshocks and vibration and can remember up to 200 fingerprints, recognizing each inless than a second. Plus with built-in configuration software, it’s easy to configureand use too.Introducing the first compact soft starter with integrated bypass for motors up to315 kW. It saves space and reduces wiring, while providing full three-phase protectionAltistart TM 22The innovation built into each Altistart TM 22 benefits everyone: fast, easier installation, prolonged lifefor motors up to 315 kW and enhanced energy savings.Altistart 22 simplifies installation and saves time – up to 50 per cent!Its compact size optimizes cabinet space and its integrated bypass reduces the number of componentsyou need to purchase, mount and wire, saving your money with every installation.3

Technical TipFor Small Commercial and Industrial BuildingMeet essential energy measurement needs with a simple metering solutionCircuitbreakerC60Kilowatt-hourmeterME4zrt>> Solution DiagramCafeteriaCircuitbreakerC60CircuitbreakerC60> Learn more about these ranges at:www.eastmed.schneider-electric.comCircuitbreakerC60CircuitbreakerC60Kilowatt-hour Kilowatt-hour Kilowatt-hour Kilowatt-hourmetermetermetermeterME3zr ME1zr ME1zr EN40Refrigeratedroom>> You need:A basic energy measurement systemthat allows you to identify areas wherecorrective actions could help youdecrease your building’s energy usage.>> We offer:A simple power metering solution withdigital kilowatt-hour metersME range: ME watt-hour metersEN range: EN40 / EN’clic kilowatt-hour metersThe solution is based on simple digital kilowatthourmeters to track energy consumption. Userssimply read consumption information directlyfrom the meters’ displays to identify the leadingsources of over consumption for each area of thebuilding. These cost-effective pulse meters aredesigned for sub-metering of active energy consumedby a single phase or three-phase electriccircuit with or without distributed neutral. Directmeasurement up to 40/63A is possible. Above63A, a current transformer must be used. Themeters can be connected to a PC or PLC foranalysis and reporting.Forprofessionals+ Easy to install, even inexisting buildings+ Easy to wire: no currenttransformer to install+ Small size for easyinstallation on compactswitchboards+ Remote measurementpossible+ The bottom-bottomconnection of currentinputs facilitates connectionto circuit breakers+ A pulse output can beused to manage a set ofmeters remotelyWe gladly introduce to you a new part in GREENline, the GREEN-Xpert.This part is specially dedicated to people who are green or willing to be green or peoplewho are simply interested in the green trend. Wherever you are in your green journey,we guarantee making you a GREEN-Xpert!As a first topic, we will cover the Active Energy Efficiency and the best method behind real savings!Active Energy EfficiencyThe method behind the savingsSchneider Electric has made the commitment to be our customers’ energymanager, energy expert, and green partner. Our approach to active energyefficiency employs a four-step life cycle process:1 MeasureEnergyaudit andmetering1Measure – Installing energy and power quality meters, along withperforming an in-depth energy audit, are the first crucial steps inimplementing energy efficiency.2Fix the basics – Incorporating low-consumption devices, insulationmaterial, and power factor correction arejust a few ways your company can see immediate energy savings.However, without proper control, thesemeasures often mitigate energy losses rather than make a real reduction inenergy consumption.3Automate – Optimizing systems such as light and HVAC throughautomation is a key element of what is called active energy efficiency –the process of effecting permanent change through the measurement,monitoring, and control of energy usage.4Monitor – Energy management software and remote monitoringsystems can help businesses see continued results and improvementsover time.PassivePassive Energy Efficiency3 Optimize through2 Fix the basics automation andregulationLower-consumptiondevices, insulationmaterial, power factorcorrectionBuilding Management,power management,motor control, lightingcontrolActive EE solutionsActive Energy Efficiency4 Monitor,maintain,improveMetering, monitoringand consulting services,EE analysis softwareSustainedEnergy SavingsTake Action:Became an energy championat Energy University4

The NEWMGEGalaxy3003 phaseUPS!Introducing the MGE Galaxy 300:Simplicity you can trustThe global leader in integrated critical power andcooling services, announced the launch of the Galaxy300 UPS system on the 13 th of June 2011 ata delightful dinner reception held at Le Particulierrestaurant in Beirut, and gathering more than 70consultants, panel builders, end users, electricalcontractors, and official distributors.The new Galaxy 300 provides a simplified and reliablesolution for protecting small and medium businesses,commercial buildings and technical facilities.It offers reliable power protection and a robustand easy to install system at the best price to performanceratio.Services CatalogueEnergy Automation Seminar in SyriaIntroducing Schneider Electric’s Medium Voltage EnergyDistribution OfferFollowing Schneider Electric’s major acquisitionof the distribution part of AREVA, East MedMarketing Manager Energy Business and IssamKhouly, Sales Manager Energy Business – Syria,organized, together with LoB Automation Factoryof Lattes, the Energy Automation Seminar, at theFour Seasons Hotel, in Syria, gathering representativesof 2 main Syrian public utilities PEDEEE(Distribution) and PEEGT (Transmission).Herver Bigeard, Business Development Directorand Antoine Tomassi, Business DevelopmentMiddle East, both from LoB Automation Lattes, presentedthe Substation Automation System, coveringIEC 61850 and PACIS, as well as the MiCOMprotection system. Moreover, Laith Meshhen, BusinessDevelopment Manager, LoB Primary EastMed, presented briefly the LoB Primary panorama.> Engineers from PDEEE and PEEGTat the seminarGalaxy 300 LeafletTraining Catalogue2011Universal EnclosuresBrochure

LifeSpace Concept EventProviding the Human Touch!Schneider Electric East Mediterranean organizedthe LifeSpace Concept Launch Event,on the 18 th of July 2011 at the C Lounge Bar,Beirut. Renowned Architects and Interior Designers,Consultants and Contractors, were all invited to participatein this very stylish and charming evening.Schneider Electric unique wiring device ranges,UNICA, experienced a tremendous success amongarchitects and interior designers thanks to their stylishdesigns, vivid colours, flawless finishing and exquisitematerial!The KNX home automation system was the centreof attention for all invitees who are eager to followthe technology and energy efficiency trends, in newresidential buildings and complexes projects.“LifeSpace offer launch event was an excellent occasionto meet the most reputable Lebanese architectsand designers and to introduce them our offer combiningdesign, comfort and energy saving, with a muchpersonalised human touch and higher life quality standards”,confirmed Marwa Abdelbaki, LifeSpace MarketingManager-Schneider Electric East Mediterranean.Schneider Electric’s Head Office isThe First Building in the World to Earnthe New ISO 50001 CertificationRueil-Malmaison, France – 15 June 2011: In a world first, Schneider Electric’shead office (known as the Hive1) has been certified as complying with the newISO 50001 standard for energy management systems.Schneider Electric is pursuing its commitment to continuously improving the energyefficiency of its buildings, reducing their environmental footprint and enhancinguser comfort.Schneider Electric East Mediterranean s.a.l.Tabaris, Charles Malek Avenue, Tabaris Centre 1063, 10 th FloorP.O. Box 166223 - Beirut, LebanonTel. +961 1 204 502Fax +961 1 204 458www.eastmed.schneider-electric.comSubscribe or unsubscribeto “GREEN line“by sending an e-mailto your local CustomerCare Centre (CCC)CyprusIraqJordanLebanonSyriaGo back to page 2for Phones & E-mails6EMEDGLCN0711EN - Schneider Electric, all rights reserved.