Happy New Year - CIFFA.com

December 2009The ForwarderThe Voice of Freight Forwarding in CanadaSeason’s GreetingsFeliz NavidadMerry ChristmasJoyeux NoëlBonne AnnéeHappy New YearHappy HolidaysHappy ChanukahFrohliche WeihnachtenBuon AnnoBuon NataleThe Canadian International Freight Forwarders Association480 - 170 Attwell Drive, Toronto, Ontario M9W 5Z5 Tel: 416-234-5100 Toll Free: 866-282-4332 Fax: 416-234-5152 Email: admin@ciffa.com

2 The Forwarder December 2009Season’s Greetings From the PresidentWith just six months of experience as the President of the Board of Directors at CIFFA, I continue to be impressedby the scope of CIFFA’s achievements. As articles in this magazine attest, this has not been aneasy year for freight forwarders. Ocean carriers are facing enormous pressures as over-capacity and unsustainable rates wreak havoc on the industry. In the courseof a few weeks this fall, roller-coaster rates in the Asian air cargo markets have swung from all time lows to historic highs. To survive, freight forwarding companieshave had to react quickly, responding to rapid fire shifts in market conditions.Yet, through it all, CIFFA has kept a laser focus on Members and on communications that matter. eBulletins are timely, contain essential information and contributeto the authority and respect with which the industry is recognized in Canada and around the world. At the FIATA World Congress this fall in Geneva, the Canadiandelegation was recognized not just for its participation and support of the association, but as leaders among associations in delivering effective communicationsand professional education in support of its Members.In the midst of a global recession, your volunteer Regional Committees have organized fabulous Forwarders Choice Awards gala dinners for more than 1200 people,provided the opportunity for more than 400 golfers to hit a hole in one and celebrated the success of hundreds of Certificate and Advanced Certificate grads.The commitment of these volunteers can be measured by the success of their events; the success of their events can be measured by your participation. It is aremarkable testament to the strength and engagement of CIFFA Member companies that networking events are so well subscribed.During the next year, CIFFA will be seeking even more support from its Membership. Of the eight strategic imperatives identified during our planning session inSeptember, three focus on increasing your individual engagement with the association. You may be asked to participate in a Working Group on a specific issue –providing input to the CBSA’s Export Regulations Review, sharing your opinion on changes to Air Canada’s terminal fees structure or helping design the CBSA’s neweManifest processes; or to sit on a National Committee; or to help organize an event; or simply to attend an information seminar. CIFFA Members and your participationprovide the foundation strength on which we can build the future.2009 has held its challenges. While most certainly 2010 will also bring its fair share of challenges, it is my honest belief that we have turned the corner and begunthe journey on the road to economic recovery. I want to thank my colleagues on the National Board of Directors and the staff at the Secretariat for their continuedsupport and dedication to the association. And finally, I want to wish all of you a Merry Christmas, Happy Holidays and a safe, healthy and prosperous New Year.Marc D. BibeauPresidentNew Year’s Regulations and New Year’s ResolutionsThe party doesn’t start for a couple more weeks yet, but I am more than ready to celebrate the New Year. In this issue of The Forwarder you will read about thelong awaited, much anticipated ‘Proposed Security Measures Respecting Air Cargo’. Yes, Transport Canada is issuing in the New Year with new regulations.And CIFFA is issuing in the New Year with new resolutions. Following the Board’s Strategic Planning session last September, the Secretariat is developing actionsto implement the eight strategic imperatives we identified as critical to leading the association into the next decade. High on our list of priorities is our renewedfocus on Environmental Stewardship. Some of our actions will be small – like printing this issue of The Forwarder on 100% recycled paper. Yes, it costs a littlemore. And no, it is not as shiny and nice as other papers, but it is the right thing to do. Next year, we are resolved that all of our publications – the Directory, TheForwarder, our Certificate program textbooks, will be printed on 100% recycled paper. And, as we enter into the second decade of this new millennium, anotherNew Year’s resolution is to investigate carbon offset programs, research methods and costs of measuring a carbon footprint and collaborate with other associationsto deliver options and information on ‘going green’ to the Membership.The Secretariat has been very busy over the past year. As I write this article, we have welcomed 19 new Regular and 6 new Associate Members to the association.We have touched 1,540 individuals in a training activity: some 350 graduates of the Certificate and Advanced Certificate programs and hundreds of studentsin Air or Ocean Dangerous Goods, Cargo Security Coordinator (CSC) or Authorized Cargo Representative (ACR) webinars or International Trade Workshops. We havehosted meetings with Transport Canada on Air Cargo Security, with the Canada Border Services Agency on Export Regulations and eManifest. We have attendeddozens of stakeholder meetings with government and NGO agencies across the country. We have issued hundreds of eBulletins, three issues of The Forwarderand the Membership Directory,On behalf of the Secretariat – Doug Burek, Marilyn Massoud, Anna Loginova, Lynn Herman, Mahesh Khedu, Brenda McGregor and myself, I assure you we will accomplisheven more next year and I wish you all Joyeux Noël et Bonne et Heureuse Année.Ruth SnowdenExecutive Director

Meet the CIFFA ExecutivePresidentMarc D. BibeauUpon completing his studies 25 years ago, Marc Bibeauentered the forwarding business, learning the transportationindustry from the ground up. Marc developed awinning approach based on his philosophy of service,quality and integrity for the product with which he forgedthe future path for OEC in the emerging transportationindustry.Marc recognized the potential for growth in the Asian trade, and invested heavily inInformation Technology to develop a global logistics system to meet the specificrequirements of OEC's customers. With a worldwide network of over 200 offices andaffiliates, the OEC network of offices in Asia has made them a market leader.After having served on the National Board of Directors since 2002, in May 2009,Marc was appointed to the position of CIFFA President.For the past ten years Marc as been associated with St. George's Tyndale CommunityCentre, assisting with fundraising and operational activities for the benefitof disadvantaged youth in Montreal. He is also a strong supporter of the MontrealChildren's Hospital, the Cedars Cancer Institute and Sun Youth. He is an avid skierand golfer with a keen interest in knowledge and education.Immediate Past PresidentRobert WalkerMr. Walker started his career in Transportation at CP ForeignFreight as a summer student, and since the early 1960’shas held a variety of positions, leading up to 1988 whenBob joined Carson Customs Brokers (later to be known asCarson International) as Vice President International Trade.With the assistance of an amazing team throughout thecountry Carson’s transportation services have grown from a very small base to amajor operation within Canada and USA.Bob has been a Director of CIFFA for 16 years. His best accomplishments withinCIFFA – convincing Ruth Snowden to become Executive Director and introducing thenew CIFFA Scholarship Program.Bob’s enjoyments in life: Golf (only director of CIFFA to have his golf bag in trunkof car in January in case of sudden thaw), kayaking, wine and life in general.Vice President IDonna LetterioMs. Letterio, a 30 year industry veteran, is currently the CEOCanada, DHL Global Forwarding (Canada), Inc. and is basedat the country headquarters in Toronto, Ontario.Donna has achieved certification as a Professional Logisticianfrom the Canadian Professional Logistics Institute. Duringher 6 year tenure on the National Board of Directors,Donna has chaired the CIFFA Ethics & Standards Committeeand is currently By-Laws Committee Chair and V.P. I.TreasurerGary VinceMr. Vince is currently the District Manager for DHL GlobalForwarding Canada Inc. Gary has attained his P. Log accreditationand his Master of Business Administration.Mr. Vince has more than 30 years of extensive logisticsexperience with several multi-national logistics providerswhere he has held a number of senior management positions. He has diversifiedexpertise in the areas of, air and ocean freight, project cargo, customs brokerage,warehousing and distribution, and North American Transportation.Gary joined the National Board of Directors in 2004 as Membership & Public RelationsCommittee Chair, and later as Security Chair.Gary and his wife have 2 children.SecretaryPaul LobasMr. Lobas comes from a systems background and hasbeen involved in the freight forwarding/customs brokerageindustry for the past 26 years. He has designed andimplemented computer systems for many industry participants.Mr. Lobas has served in various capacities onthe CIFFA board over the past 17 years including CustomsChairman, E-Commerce Chairman, CIFFA Executive as VP I., and served asPresident of CIFFA for 4 years. Paul is currently responsible for CIFFA Membership,he has participated on various committees such as EDI CASS, AIRPARS, Line Release,CTACC and Customs Consultative Committee.Mr. Lobas lead the initiative to implement E-Learning for CIFFA. He also met withleaders of freight forwarding associations from around the world promoting electroniccommerce as a means for improved business to business communications.Paul has also served on the FIATA Airfreight Institute committee.Mr. Lobas is a Director with ITN Logistics Group, a Canadian International FreightForwarder and Logistics provider.Note: Vice President III, Paul Glionna was profiled in the September 2009 edition ofThe Forwarder, and is also the Central Region Chair.At A GlancePresident’s & Executive Director’s Messages ............................2Meet the CIFFA Executive ............................................................3CIFFA Board of Directors Approves 2010 Scholarship Award....5The New Year Brings New regulations: Transport Canada Movesto Regulate Air Cargo Security ....................................................5How the Rotterdam Rules Will Impact Your Business ................5Members Participate....................................................................7Shipping Deregulation a Bonus... but for Whom? ......................9The Cargo Agents Settlement System (CASS) ..........................10Has IATA e-Freight Missed the Boat?........................................10It’s a JUNGLE up There ..............................................................11USA: Importer Security Filing (TSF) ..........................................13Meet Darlene Vaughan, Certificate Program Instructor ..........13New CIFFA Resume Board ........................................................13CIFFA Well Represented in Geneva............................................14CIFFA in Lebanon, “Forward for the Future!” ..........................15CIFFA Certificate Courses Receive Accreditation ....................15Membership Grows....................................................................16CIFFA Finds Alternative to In-class Training ............................16CIFFA Thanks Associate Members............................................162009 Western Region Forwarder Choice Award ......................17CIFFA Participates......................................................................18Read What Members Are Saying About CIFFA..........................18Correspondence from around the World/Résumés ..................18PFF 2010 Renewal Campaign ....................................................19Plan Today for your 2010 Advertising Dollars ..........................19Out & About ................................................................................19The Forwarder December 20093

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CIFFA Board ofDirectors Approves2010ScholarshipAwardLast May, then CIFFA President, Mr. Robert Walker,Carson International stated, “CIFFA’s key roles are tolead the industry by providing education, advocacyand membership opportunities to the freight forwardingcommunity. CIFFA’s new Scholarship Programmeets two of those focuses. The scholarshipsprovide additional value to a company’s membershipand they promote our strong focus on education.”The objectives of the CIFFA Scholarship program are to:• Promote higher learning in international trade,logistics and commerce.• Increase awareness of freight forwarding as acareer among children of CIFFA Regular Members’employees.• Support the children of CIFFA Regular Members’employees in achieving higher learning designations.At the November Board meeting CIFFA Directors approvedone scholarship in the amount of $3000.00to be distributed in two equal instalments in2010/2011. The application will be posted on theCIFFA website in January 2010 with a deadline ofMay 15, 2010.The New Year Brings New Regulations:Transport Canada Moves to RegulateAir Cargo SecurityTransport Canada has issued the new ‘ProposedSecurity Measures Respecting Air Cargo’. Designedto move Canada’s Regulated Agent Programfrom ‘voluntary’ to ‘regulated’, componentsof the new measures are expected to come intoforce as early as next February. While the champagnecorks may not pop and balloons may notfly at the news, all CIFFA Members who have participatedin the voluntary program and who are(Voluntarily) Regulated Agents, will be pleased tolearn that Canada is moving forward with the regulatorychange that is needed to give authorityand meaning to the program. Almost four yearsafter its introduction, the Air Cargo Security Programwill have teeth. The investment in air cargosecurity, whether in management focus, training,cameras, fences, and development of a Cargo SecurityPlan, will pay off in spades for those freightforwarding companies that were early adoptersand are now ready to participate in a regulatedenvironment.Intended to level the playing field in Canada, theProposed Security Measures Respecting Air Cargowill mirror the voluntary program and will place allparticipating companies in the same advantageousposition vis-à-vis non-participating companies.With this regulatory framework, the Canadian aircargo security regime will more likely meet internationalrequirements (yes, think USA).During the consultationperiod last Novemberand earlier this month, provincial capitals, largerair cargo centers and major international airportcities were the locations of information sessionsand regulatory consultations held by TransportCanada’s Air Cargo Security Program. Industrystakeholders were invited to participate in informationand awareness sessions to learn moreabout the enhanced program. The program, basedon a new regulatory framework, includes additionalsecurity provisions and increased mandatoryscreening, and a significant focus oncooperation with the United States to facilitate theflow of goods across the border.CIFFA has provided initial training to more than200 Cargo Security Coordinators and over 400Authorized Cargo Representatives in anticipationof this regulatory change. Many of these trainedindividuals continue to receive recurrent trainingto maintain their qualification. CIFFA Memberswho embraced the program early are well positionedto become compliant Regulated Agents andare well prepared to meet the new upcoming regulatedenvironment.CIFFA offers Air Cargo Security Programs thatmeet Transport Canada requirements. For moreinformation: www.ciffa.com oreducation@ciffa.comHow the Rotterdam Rules Will Impact Your BusinessThe United Nations Convention on Contracts for the International Carriage of GoodsWholly or Partly by Sea, or the “Rotterdam Rules”, for short, has now been signedby 20 nations. Twenty is the magic number for the convention to come into forceonce it has been ratified (formally adopted as national law by at least 20 countries.)Canada, so far has not signed the Convention. In a press release, Transport Canadaannounced: ”While many stakeholders indicated that Canada should sign the Conventionin Rotterdam, subject to ratification, there were also many stakeholderswho could not support Canada’s signature at this time and felt that such a stepshould be considered as and when Canada’s major trading partners have indicatedtheir commitment to ratify the new Convention.”Of the twenty countries that have signed on, the United States, France, Netherlands,Denmark, Greece, Norway, Poland, Spain and Switzerland are significant trading nations.However, other important trading partners such as China, Japan, India andother EU countries have not signed on. These, like Canada, have so far not indicatedtheir intention. All eyes, however, are on the United States, whichhas announced their intention to update their outdated COGSA1936 (Carriage of Goods by Sea Act) with the Rotterdam Rules,to be ratified by the Senate rather than the full congress, perhapsas early as next year. If the Rotterdam Rules become the newU.S. COGSA, it will in effect be the paramount law governing allcontainer trade with the U.S., whether the nation trading withthe U.S. has ratified it or not. The U.S. is of course a major tradingpartner to almost every country in the world.Canada does not trade with the U.S. by container ship but thatdoes not mean that the U.S. COGSA will not apply in Canada. Itwill apply to every shipment going through a U.S. port into or outof Canada. So the new U.S. COGSA, the Rotterdam Rules, willbe just as much the regime governing Canada’s overseas imports and exports asto any nation trading with the U.S. Canada’s current Marine Liability Act applies onlyto goods that were loaded at a Canadian port or a port situated in a country that isa signatory to the Hague-Visby Rules. At the very least, there will be a serious conflictof laws if all nations trading with the U.S. (or using U.S. ports of entry/exit) arenot on the same liability regime.So, what is so different and controversial about the Rotterdam Rules? If you actstrictly as an agent: nothing. But, if you enter into a contract of carriage with a merchantas a carrier, the Rotterdam Rules will have a big impact on your business. Thebig shocker is the new door-to-door liability of up to 875 SDR’s (roughly $1,500) perpackage. If a container with 1,000 cartons was lost for whatever reason, at anypoint between the place of receipt and the place of delivery (door-to-door), you willbe liable for up to $1.5 million, no ifs, no buts. Just as shocking is the penalty fordelay, which will be 2.5 times the freight amount, if delivery did not take place bythe time agreed.The increase in carrier liability is significant. The increasein carrier liability insurance premium will also be quite significant.Presently, if 100 cartons of jeans weighing 500lbs. were stolen off the delivery truck, the trucker’s maximumliability (and yours as the carrier) is $2.00 per poundor a total of $1,000. Under the Rotterdam Rules, thetrucker’s maximum liability will not change but you, as theinternational multimodal carrier, will be liable to the shipperfor 100 x $1,500 = $150,000. You can imagine the cost ofcarrier liability insurance and what could happen after a fewlarge claims settled by your liability insurer.Cont’d on page 7The Forwarder December 20095

Cont’d from page 5 How the Rotterdam Rules Will Impact Your BusinessFortunately, the Rotterdam Rules allow carriers a way out of the hugely increasedliability burden. In an unprecedented maritime deregulation, the new convention willallow carriers and shippers to agree to waive liability altogether – no claims forloss, damage or delay. The liability waiver is permitted under a “volume contract”,defined in the Rotterdam Rules as “a contract of carriage that provides for the carriageof a specified quantity of goods in a series of shipments during an agreed periodof time. The specification of the quantity may include a minimum, a maximumor a certain range.” While the streamlined door-to-door uniform liability regime ofthe Rotterdam Rules were designed with the intention of reducing costly lawsuitsover where the loss occurred and which liability regime or which national law shouldapply, the volume contract liability waiver eliminates claims and law suits altogether.Shipments will be completely at shipper’s risk. Any cargo insurance covering suchshipments will have to have no subrogation rights, which means that the insurercannot go after the carrier in the name of the insured in order to recover claimspaid. It would be a “no-fault” cargo insurance and therefore more expensive.We are all familiar with shipping lines’ volume contracts, also known as servicecontracts or service agreements. Under the Rotterdam Rules, all carriers, includingNVOCCs and freight forwarders can enter into volume contracts with shippersand agree to a liability waiver. The freedom to contract out of liability wasstrongly pushed by the container carriers as a significant cost saving factor. Theidea is that the freight rate would be lower if liability was waived. To state it inthe reverse, unless the shipper agrees to waive carrier liability, the freight ratewould be much higher, perhaps prohibitively higher. No doubt liability waivers willbe part of every volume contract, which will supersede the bill of lading as the underlying“contract of carriage”.What does it mean to the freight forwarder or NVOCC who will have signed “no-liability”volume contracts with their ocean carriers? Quite simply, you will need todo the same with your shippers in order to have “back-to-back” conditions, meaningyour conditions of carriage will need to be the same as that of your serviceprovider. Otherwise, your liability insurer will be underwriting the liability gap withouthaving recourse against your ocean carrier and as illustrated earlier, we can betalking about million+ dollar claims, if a container goes overboard on the high seas,or derails in a train accident or is hijacked on the road.So, what to do? Of course, you can always refuse the liability waiver proposed bythe ocean carrier in the volume contract, or simply not sign any volume contracts.But doing so would mean a higher freight cost that may render your own servicesuncompetitive or the ocean carrier may not even want you as a customer. What ifyour shipper refuses to sign your own volume contracts with liability waivers?While freight forwarders and NVOCCs may have no choice but to agree to waive theocean carrier’s liability, their own shippers have a much greater bargaining poweras there are many freight forwarders and NVOCCs available to shippers and thereare bound to be some who would be willing to take chances in order to get business,until they lose their liability insurance or go out of business.One cannot predict how the Rotterdam Rules will play itself out, whether Canadaand all other major trading nations will adopt it as the new 21st century deregulatedocean carriage regime or whether the United States will be the only country ratifyingit, making it U.S. law and creating havoc in maritime legal circles around theworld, or if it will be orphaned as another rejected U.N. convention like the HamburgRules. One thing is for sure: If the Rotterdam Rules go into effect in any country,non-subrogation cargo insurance will become a must for every shipment of anyvalue so that shippers are fully protected while carriers can be immune from cargoclaims. The challenge will be to find cargo insurance underwriters who are willingto relinquish subrogation rights. To accomplish this for its Members, CIFFA has itsraison d’être.(Please address any questions to tony.young@lclnav.com who will be happy to answerthem. You can also read previous papers on this subject at the CIFFA websiteby clicking on the “Issues of Transport Law” link or by googling “Rotterdam Rules”.)Tony Young is Chair of the Ocean Freight Transport Law sub-committeeMembers PARTICIPATE* Network and get to know your colleagues outside the office * Bring a client* Meet new and interesting people * Connect and develop further contacts* Participate in some of the local events brought to you by your Region.There is an event just for you!CIFFA Central Region Annual Golf TournamentThis year’s event was another huge success with 200 golfers participating in a great dayof golf and an excellent dinner that followed. The weather cooperated nicely and the KleinburgGolf Club hosted a perfect outing for everyone. Congratulations go to the winningteam of Ken Chitolie, Jeff Robinson, Dwayne Alphonso and Fred Gouvela who finished withan impressive 13 under par.Special thanks to all our sponsors who made the event a true success:ACL Edpro Energy Group Network CargoAdams Cartage Gillship Navigation Nu Era LogisticsAir Canada Cargo KLC Freight Odyssey ShippingAON Reed Stenhouse LCL Navigation/Confreight PolarisAustrian Airlines Logistic Distribution RS Rush Transfer ExpressBrent Packaging Marexmidcontinental Shipco TransportBritish Airways World Cargo Marsh Canada SimtransECU Line Canada MSC The Ace GroupWestern Region Hold SummerNetworking EventWestern Region held another successful networkingluncheon this past August with 45 Members attending.Special thanks to the guestspeaker, Visa Tamale from AirCanada Cargo.CIFFA Eastern Region Golf TournamentEastern’s September golf tournament was at Club De Golf San Raphaeland was well attended with 98 Members and their clients. The weatherwas great for golfing. One lucky draw winner went home with a signedS. Crosby jersey. Eastern Region is planning their 2010 golf tournamentfor mid-SeptemberThe Forwarder December 20097

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Shipping Deregulation a Bonus....but for Whom?According to legend, Janus – the Roman God –had the gift to see both future and past. Hence,he is usually depicted with two heads facing inopposite directions. If only we had today’s ‘hindsightin foresight’ two years ago! The virtual disappearanceof liner shipping conferences hasnow created the significant risk that in place ofthese collusive price-setting groups the industrycould become increasingly consolidated. The absenceof the conference pricing cushion could very well end up giving a huge advantageto large, cost efficient carriers who will drivesmaller players from the market.And no doubt, during this competitive process, shipperswill (and have) experience(d) lower freight rates and betterservice but, as the industry consolidates towards anoligopoly, there is the high risk that shippers and intermediarieswill face fewer alternatives to move theirgoods, lower service quality and, ultimately, significantlyhigher prices. The impact on merchandise trade couldbe substantial. The shifting of sourcing patterns (nearshore vs. offshore) is already being discussed as a viablealternative and may well accelerate if transport efficienciesbegin to suffer.As an interesting side note here we learned that the DanishShipowners Association (which is really Maersk, let’sface it!) is protesting against state support for shippingcompanies. In a recent report in Lloyds List it stated that itcomplained to the EU that national government support forcontainer shipping lines is unfair and should come at thecost of enforced shrinking of fleets (and consequently competition).No doubt, an interesting challenge of weighingthe pros and cons of Keynesian economics versus freemarket economics: Keynes simplistically expressed, wasan advocate of government intervention where and whenso necessary, while Free Market principles insist that thestate keep away from any intervention at all times.Clearly, the neoclassical theory that industry-specific shocks will motivate mergeractivity is reflected in the more recent news of route cancellations, service mergers,slot charter agreements and other consolidations amongst the liner industry.And the end is certainly not in sight, what with all the newbuilds (new ships) of 10-12,000 TEUs and even higher capacity coming onto the market! The plethora ofcancellations in ship building orders that has taken place recently, is also wreakinghavoc in the ship building industry.As a result, industry experts predict that the supply and demand gap will remainuntil at least 2014. Figures show that 10% - representing approximately 1.3 MillionTEUs - of the global container fleet was laid up at the end of September 09 withan additional 200,000 tied up in slow steaming initiatives and with 1.5 Millionnewbuild capacity coming onto the market in the next 15 months that should resultin excess capacity of around 3 Million TEUs.Owners may argue that the new ships will replace chartered tonnage, but this argumentis flawed inasmuch as these chartered vessels will simply be offered againon the open market. And likely snapped up at extremely advantageous conditionsby another opportunistic operator with low, if any, capital costs and offeringmediocre services until the opportunity runs its course.Just recently the global head of APL told a conference in Southern China that a substantialrecovery in the liner shipping sector will not only require a strengtheningin volumes but must also be supported by rate increases across all trades. Hestated bluntly that in some trades rates do not even cover the costs for runningships! He also mentioned that the major difference between the current downturnand previous ones was the precipitous decline in demand, which would see containerizedtrade in 2009 post its first contraction in more than two decades.Even with the idling of ships over the past year, carriers are facing overcapacity forthe next three to four years, with return on equity falling so low that it is impossibleto justify investment over such a long period of time. Rates that have increasedsharply from historic lows last summer are still unsustainable and all the movesof idling ships and cancelling new ship orderswill not be enough to help carriers and offer theprospect of sustainability. The industry, nodoubt, faces far reaching structural changesunless shipping demand (combined with upwardsadjustments in rates) increases quicklyand dramatically. Recently published statisticsby the European Liner Affairs Association (ELAA)show that volume declines appear to haveslowed in the third quarter but that its pricingindex still shows rates remaining around 40 -45% less than last year!Low, unsustainable transport rates ultimately affectthe pricing structure of the Freight Forwarderas well. At the end of October, Danske Bank’s EuropeanFreight Forwarding Index shows a pickupin confidence but also states that ‘the pricingenvironment is still extremely competitive’. Inconclusion and in the interest of our partnershiprelationship with primary carriers we, the Intermediaries,should strongly support rate restorationprograms and other such efforts to ensure afuture, stable shipping environment that affordsa level of service and competitiveness that hasserved us all so well in the past.If only, like Janus, we had had the foresight some years ago to stay with the Conferencesystem, rather than succumbing to the same free market deregulation principlesthat brought all the current chaos to the world’s financial and economicstructure, we might now have a saner solution to the present mess.George Kuhn, former Executive Director of CIFFA, currently provides managementand consulting services to the industry.*Webinar Training (CSC Initial & Recurrent, coming soon –International Trade Workshops)Web-based Secretariat meetings (Education Committee)*This issue of The Forwarder is printedon 100% recycled paper.In the New Year, the Directory and Textbookswill go green also. Please send us your ideason how to reduce our environmentalfootprint, admin@ciffa.comCIFFAGoes GreenThe Forwarder December 20099

10 The Forwarder December 2009The Cargo Agents Settlement System (CASS) – IATA toimplement new billing query disciplines on the airlines butwill they make the programme more equitable forforwarders?Has IATA e-Freight Missed the Boat?It seems to me that when the airline industry decidedto eliminate the passenger ticket, it was abold move, one which required thinking outside thebox. So when I reflect on e-freight I wonder whathappened to that same bold action and criticalthinking.Just like in passenger, the cargo industry hasevolved over the years and technological improvementscan be harnessed to revolutionize the businessprocess. For example, forwarders are nolonger commissioned sales agents of the airlines,so why are we still called upon to prepare and signthe carrier’s air waybill? Fewer and fewer airlineseven transport this multi page document, preferringto hold the originals at origin, and enter theshipment data into their computer system.If e-freight is really about technological change, increasingefficiencies and productivity, as well asreducing or eliminating paper, perhaps the airlinesshould take a lesson from the passenger side andrethink the entire cargo document process, makingit more user friendly for their customers; the freightforwarder.The CASS is a unique programme that provides BIFA members, who are active inthe air sector, with a single electronic airline billing and forwarder remittance programme.This effectively means in practice that airlines and forwarders alike, insteadof having to provide and process a multitude of statements, at differenttimes in a given month, the CASS conduit provides for a single all airline billingand payment process. In itself therefore the CASS, since its inception in the UKback in 1994, remains, for these reasons at least, in principal, a resource efficientprogramme for both parties. However, since the CASS was devised and is ownedand operated by the International Air Transport Association (IATA), certain aspectsof the programme, in particular those relative to issues surrounding payment defaultare inherently weighed totally in favour of the airlines at the very real expenseof the forwarder.For example, the settlement terms imposed on the forwarder are not negotiable.Included in these terms is the requirement to settle all billings, in full and on time.This is the case even if any number of the individual amounts billed for air freightconsignments, are at odds with previously agreed rates and/or ancillary charges.Thereafter, the onus is on the forwarder to attempt to obtain a credit for thoseamounts overcharged by the carriers. It is not unusual for these airline billing ‘errors’to run into hundreds and sometimes, thousands of pounds. Therefore the collective(airline) principal of pay now and argue later is enshrined in the CASSairline/forwarder agreement. As if this requirement was not in itself onerousenough, the forwarder is then (as often as not) left to try and recover the amountsin question. Apart from the resource, on the part of the forwarder, needed toachieve this, the success rate and time taken varies according to the airline. Anythingup to six months+ is not unusual. Agreed, some airlines are quick to recogniseand rectify their errors, but on the other hand, many more are not.This whole issue was raised at the IATA/FIATA Consultative Council meetings (BIFAhad a delegate present) last year, and as result, a tightening up of the billing querydisciplines were agreed by the airlines at their annual IATA Cargo Conference inBangkok back in March this year. With the ever watchful eye of competition authoritiesin many countries still firmly focused on airline practices, the carriers,somewhat unusually voted for the changes (on the advice of IATA) virtually withoutquestion. The changes will probablynow not come into effect until 1stJanuary 2010 and BIFA will publicisethem widely once the final wordingand procedures have been agreed.We believe that when implemented,the billing query discipline measureswill be a small step towards makingthe CASS more commercially equitable.Much more though needs to beWith the price ofdocument imagingsoftwareand hardware dropping significantly, in tandemwith lower costs of electronic data storage anddata transmission, forwarders have been embracingnew technologies to receive, process, transmitand store images of commercial and transportdocumentation within their internal systems, andwith their business partners. This has opened upopportunities to process shipments, centrally or atdiverse locales, limited only to the business modelwhich works best for the organization.The challenge to the air cargo industry is to recognizetoday’s realities;• Forwarders can scan a shipment package {awbinstructions, manifest, security declaration, exportentry, etc} and transmit it to a mailbox, orother designated destination as directed by theair carrier.• Carriers can centralize their document processing,perhaps away from the high rent airportlocations. Retrieving and processing theshipment package into their operations systemsin real time, producing and transmitting the documentsrequired i.e. the awb, freight receipts,Members faceCIFFAsimilar challengeswith CASS Canada, andwe thank BIFA for sharing thisarticle with our readers. FIATAand its Air Freight Institute (AFI)represent CIFFA and all memberfreight forwarding associations indiscussions with IATA. We expectsimilar changes to thebilling query disciplines early inthe New Year from CASS Canadaand will keep Members updatedvia the e-Bulletin.done, and indeed, is being done by FIATA’s airline negotiating arm, the Air FreightInstitute, to further reduce the dominance of IATA to ensure that the efficienciesprovided by the CASS accrue equally to the airlines and the forwarders. Similarlyif penalties for default are to remain in the programme they must apply jointly andequally to both parties – not just one. Currently, for example, forwarders can besubject to penalty points in cases of irregular payment. No penalty system existswhereby the airlines are penalised for incorrect excess billings. In the worst casescenario, that of a payment default involving just one airline, however justified, theCASS manager can suspend the operator and routinely notify all of the other airlineswho consequently refuse to provide credit facilities to that forwarder therebyinhibiting his ability to trade. These two examples are typical of the one sidedmeasures that only a programme structured and operated by a dominant partycan implement. Even if IATA are reluctant to acknowledge the fact that since themid 90’s the law has been updated to recognise and adjudge against a dominantwho persists in applying restrictive or collective practices, Members of FIATA’s Airfreight Institute are not. To this end every opportunity will be taken by them to continueto negotiate with the airlines (many of whom are sympathetic to the forwardersplight) within the IFCC forum to try and achieve a mutually acceptablesolution. In the absence of such an agreement, the ultimate arbitrator would haveto be none other than the European Commission.Reprinted with permission from the British International Freight Association (BIFA).BIFA LINK issue 229 November 2009 www.bifa.orgfreight billings, arrival manifests and filing electronicallythose other documents which could becalled upon for presentation when required.• Similarly on the inbound, airlines can transmitan inbound document package to the consignee,including the collect charges, customs manifestand check-in-storage parameters.Sound vaguely familiar? It should, as maritime carriershave been doing this for years with their forwardingcustomers.We can only hope that the air carriers will rethinktheir e-Freight project and opt for a process whichis customer friendly and paper free ……………all on board !!William Gottlieb, CIFFA Director and ImmediatePast President of FIATA

It’s a JUNGLE up ThereThe unfortunate by-product of an economic crisis isthe sudden turn from strategic (contractual) thinkingto transactional panic. Airfreight pricing, oncereasonably predictable, has become an auction styleundertaking on a per uplift basis. Cash flow is kingand near-term survival becomes the only driver –never mind the consequences of a seriously weakenedbalance sheet.Clearly, the huge volume contraction prompted unsustainablerates that have forced carriers into suchextreme measures as significantly reducing uplift capacity,fleet size, the parking of freighters and cuttingoperating and overhead costs to the bare bones. Andnow -- surprise! surprise! -- we see a sudden influx of uplift demand in Chinaprompting substantial backlogs resulting in the same old rate haggling as in thepast. Nor will this situation change in the short term as carriers – once burnt, twiceshy – will want to see whether this is just an ‘uptick’ in market demand or whetherthis is the beginning of a sustainable recovery.Though the worst in volume decline appears to be behind us, pricing is still notsustainable. Airlines are still offering rates below their viable cost levels, as thelatest quarterly report from Lufthansa so vividly illustrates. Interestingly enough,the company as a whole remained profitable but its logistics business has incurredheavy losses. Lufthansa’s CFO reported that capacity utilization has somewhatrecovered in the third quarter, but ‘this was only possible at considerablyreduced rates’! Revenue per ton/kilometre was down by over 23% and consequentlyprofits over the three quarters crashed from €160m in 2008 to a loss of€200m in 2009. According to IATA, air freight volume, so far, has fallen by 18%world-wide this year.This dire economic situation for air carriers is further aggravated by a mind-bogglingnumber of archaic government regulations that differ from country to country.This is in stark contrast to the relatively liberalized ocean shipping industrywhere a set of international rules under the umbrella of IMO transgresses nationalpolitics and gives a good degree of freedom to operate.Freight Forwarding HumorA man is flying in a balloon, but he is lost.He drops down to a height of 30 feet and shouts down to a manstanding in the field: "Excuse me, can you tell me where I am?"The man in the fields replies: "You are in a balloon""You must be a forwarder" says the balloonist."How do you know?" asks the man in the field."Because the information you have supplied is factually correct,but effectively completely useless" says the balloonist."Well, you must be a customer" says the forwarder."How do you know that?" the balloon man asks."Because" says the forwarder, "you got yourself completely lostand all of a sudden it's my fault."The industry situation has never been more difficult.Fuel prices are rising and yields are fallingmuch faster than traffic is improving. The scale ofthis crisis is bigger than 9/11 and airlines needthe freedom to operate like any other business.The ability to merge or consolidate across borderscould be a lifeline particularly if the situation getsbloody later this year. Consolidation strengthenedsome European carriers -- Lufthansa with Swiss,Brussels, BMI and Austrian as well as Air Francewith KLM and an interest in Alitalia. Delta andNorthwest are good examples on this side of theocean. But in a global business why restrict consolidationwithin political borders? Automobiles, telecoms and pharmaceuticalsare all strategic industries benefiting from global capital. Why treat aviation differently?It does not protect jobs. About 200,000 US airline jobs disappearedafter 9/11. A different approach is required.Airlines and governments must cooperate to liberalize this topsy-turvy industry,otherwise artificial barriers on markets and ownership will leave airlines behindas stunted domestic companies instead of thriving global multinationals. The currentsituation is clearly a disincentive for banks and investors who will stay awayfrom the present unpredictability in this industry! The legacy of this crisis must benormal commercial freedoms to build a financially sustainable future.The industry is still facing an absolute overcapacity and since yield is a result ofdemand and supply one should reasonably expect that capacity will be further cut.But unfortunately capacity developments do not always follow an economic rationalesince governments only too often fear the fallout of political and socialimplications in certain countries and/or regions. There is still too much irrationalcapacity out there and it does not make sense to cut capacity if inflexible labourlaws and government involvement do not allow these airlines to cut the associatedcost related to their assets. Overall, IATA expects the airline industry to incurlosses of USD11 billion this year. How much longer is this sustainable?The realist knows that this crisis is re-shaping the industry as never before. Manyshippers, to reduce costs, have reverted back to transport alternatives such asSea Express Services, Air/Sea services and regular, time defined LCL services. Itis not likely that such measures will be revisited once trade improves.The optimist sees an industry that built the global village, that delivers enormoussocial and economic benefits and that seeks change with a clear vision for its future.That future is not based on government bailouts by any means. It is a futurebuilt with normal commercial freedoms, effective infrastructure and a dedicationto safety and environmental responsibility. This cannot be achieved alone. This crisismust be an opportunity to work with governments to become safer, more secure,greener and profitable.And speaking about profitability in a market hit by surplus capacity… the FreightForwarder may well be able to pass on the pricing pressure to its carrier. But ina world of lower prices and volumes, the contribution margin will be correspondinglylower when measured in absolute terms.Let’s hope that industry interests can ramp up their considerable clout with worldgovernments to formulate a plan that allows the airline industry the same freedomsas the maritime industry. Perhaps then, like Tarzan, they can once more effortlesslynavigate the jungle up there.George Kuhn, former Executive Director of CIFFA, currently provides managementand consulting services to the industry.The Forwarder December 200911

USA: Importer Security Filing (ISF)Robert Walker is Chair of the CIFFA Customs CommitteeMeet Darlene Vaughan,Certificate ProgramInstructor – Calgary, ABDarlene Vaughan has been in the transportation andlogistics field for over 25 years. Her experienceshave taken her across Canada, from Montreal toVancouver. Darlene is currently residing in Calgaryand for the past 10 years has worked with manyCIFFA Member Companies. She also sat on the board of directors for the CalgaryTransportation Club for seven years and remains an active member.Darlene is currently employed by WorleyParsons Canada - Calgary in the Heavy Oilsector as their Senior Logistics Coordinator – Heavy Oil Division. She handles thecoordination of movement of large over dimensional freight to the oil sands in NorthernAlberta.While her duties keep her very busy, Darlene has been teaching the CIFFA CertificateProgram at the University of Calgary for the past four years. She is instrumentalin guiding our students to success in the transportation field while continuingto learn and help in keeping a high level of knowledge and understanding of internationalfreight in our Calgary market.Darlene also found time to raise a son and maintain a home with her husband of 30years."Anyone can make the simple sound complex, but it takes amaster trainer to make the complex simple." Chuck SwindollMark the following day in your calendar: Jan 26th, 2010. This is the day the US Customs(CBP) flexible enforcement period which started on Jan 26th, 2009 comes to anend. Beginning in January, CBP may issue liquidated damages of $5000 per violationfor the submission of an inaccurate, incomplete, or untimely filing. If goods forwhich an ISF has not been filed arrive in the US, CBP may withhold the release ortransfer of the cargo; CBP may refuse to grant a permit to unlade for the merchandise;and if such cargo is unladed without permission, it may be subject to seizure.Additionally, non-compliant cargo could be subject to “do not load” orders at origin orfurther inspection upon arrival.First, a little history for those unfamiliar with this US program:On November 25, 2008, U.S. Customs and Border Protection (CBP) published an interimfinal rule entitled “Importer Security Filing and Additional Carrier Requirements”in the Federal Register (73 FR 71730). The Importer Security Filing and AdditionalCarrier Requirements interim final rule will help prevent terrorist weapons from beingtransported to the United States by requiring both importers and carriers to submit additionalcargo information to U.S. Customs and Border Protection (CBP) before thecargo is brought into the United States by vessel.Also called “10 + 2”, the elements shown below must be filed with CBP 24 hours priorto lading of Master vessel or vessel that will be proceeding to US Ports. The Rule is notapplicable to feeder vessels. Any amendments must be filed 24 hours prior to arrival.How does this affect Canadian freight forwarders? …Well read on!For cargo via air, rail, or truck from Canada, these regulations will not apply. However,they do apply to coastal or lake vessels moving from Canadian ports to US ports.Timeliness will be essential here for anyone involved in this short sea shipping to theUSA or for anyone tendering Canadian exports on vessels that call at a US port beforesailing overseas.What will be of particular interest to Canadian Forwarders is the FROB(Freight Remaining On Board) regulations and ISF 5.For FROB, the required elements must be submitted also 24 hours prior to ladingaboard a vessel destined to the United States. The party required to submit the ImporterSecurity Filing is the party causing the goods to enter the limits of a port in theUnited States. This party is the carrier for FROB and the party filing for the immediateexportation (IE), transportation and exportation (T&E), or foreign trade zone (FTZ) documentationfor those types of shipments. It is important to remember here that FROBand T & E cargo require ISF 5 while for IT and FTZ cargo an ISF 10 must be filed. CBPhas confirmed they “can” hold a FROB shipment if the ISF has not been submitted.For those who have US organizations and intend to file ISF’s themselves, it is suggestedthat for IT and FTZ cargo you ensure with your insurance carrier that yourpower of attorney includes trading conditions noting that the liabilities fall upon the actualimporter/exporter and not yourself as the bond holder /person submitting the ISF.CBP will issue fines – not be an arbitrator!The following should eliminate misunderstanding that has existed concerning theconfidentiality of the data the US government has secured. It is important to note thatall ISF data will be considered “security” data and, unlike manifest data in the US, willnot be made available to the public. CBP will only make this data public should theowner of this data instruct CBP to reveal to a party.It should also be noted that similar to manifest data, ISF data should be kept on filefor 6 years.Finally some recent comments from US officials advisedthe error rate on ISF submissions is approximately 3%.Amendments are running approximately 15-17%. Approximatelya week ago 24,000 submissions were receivedon one determined day and that over two-thirdswere timely. They also advise that still 10% of importshave not filed reports and of course, these will be priority,once enforcement is instilled.For more info, visit following site:http://cbp.gov/xp/cgov/trade/cargo_security/carriers/security_filing/ISF 10 Data Elements• Seller;• Buyer;• Importer of record number / foreigntrade zone applicant identificationnumber;• Consignee number(s);• Manufacturer (or supplier);• Ship to party;• Country of origin; and• Commodity Harmonized TariffSchedule of the United States(HTSUS) number• Container stuffing location; and• Consolidator.ISF 5 Data Elements• Booking party;• Foreign port of unlading;• Place of delivery;• Ship to party; and• Commodity HTSUS number.NEW CIFFA RESUME BOARDLooking for a CIFFA grad to join your team? Coming early in the New Year towww.ciffa.com is a new Resume Board service for CIFFA Member companies.This is a value-added and free service to our Members who may belooking to hire.Students of colleges or employees of Non-CIFFA Members who have completedthe CIFFA Certificate and/or Advanced Certificate Program are able toplace their resumes on our web site. Current employees of CIFFA Members willnot be eligible to use this service.A candidate for work will complete a standard form, so that it is easier for ourMembers to compare the qualifications of several individuals. There will be asearch function that will allow a hiring manager to sort potential candidates bygeographic locations and by job interest.This is an excellent opportunity for our Members to match their employmentneeds to persons looking for work in the freight forwarding industry. ResumeBoard will make it easier for employers to source and screen talent online.Note: CIFFA does NOT verify the resumes for accuracy. CIFFA will validate thecompletion of Certificate and/or Advance Certificate Programs ONLY. The hiringcompany must exercise their normal due diligence in the selection process.The Forwarder December 200913

CIFFA Well Represented in GenevaNestled among the mountains on the shores of a glittering lake, the elegant, little cityof Geneva made an excellent venue for the FIATA World Congress 2009. More than600 participants came together to renew acquaintances, review changes and receiveupdates on issues affecting the industry. From the initial march of the traditionalSwiss guards to the swirling colour of Thailand’s traditional dances at the closing ceremonies,Swiss efficiency and organizational skills delivered a well-run congress.POTENTIAL.WHEREVER YOU LOOK.Swiss GuardsDuring the course of the Congress, CIFFA’s President Marc Bibeau was pleased topresent the FIATA Foundation with a cheque for $1000 in support of the train thetrainer programs of the Foundation.Thomas Sim, Chairman ABVT, FIATA; Rodolfo J.C. Sagel, Chairman AFI, FIATA; MarcD. Bibeau, CIFFA PresidentChris Gillespie chaired the Multi-Modal Transport panel which reviewed currenttopics including the pending signing of the new Rotterdam Rules; the AmericanForeign Asset lists (re: Iranian owned vessels); CLECAT’s ‘green working groupand the development of a Best Practices Guidebook; container inspections andISMP15 marking requirements.EDC can help your business achieve its goals.Reduce the risk and seize the opportunities – whereveryour markets may be. EDC can help with finance,insurance and bonding services that help you achieveyour trade goals. EDC has representatives acrossCanada and in 14 cities internationally.› Find out how we can help. Visit www.edc.ca/potentialBill Gottlieb, Marc Bibeau, Ruth Snowden, Chris GillespieFormer CIFFA President, Bill Gottlieb represented Canada well on the global stage duringhis two year tenure as President of FIATA.While information sharing at the panel discussions and Committee reports form thebasis of the Congress, equally important to CIFFA is the opportunity to network withforeign associations and freight forwarding companies. CIFFA’s focus remains on ourleadership role within FIATA as regards to the development and delivery of educationaland training programs. In support of the International Maritime Organization’snew January 2010 requirements for Dangerous Goods training for all employees involvedin the handling of ocean freight, CIFFA made contact with many organizations,specifically to introduce our on-line, on-demand Ocean DG training.

CIFFA in Lebanon,“Forward for the Future”!B.A.T.S, Beirut Academy for Travel Sciences, encompasses most of the academicprofessional services necessitated by the travel, tourism and transport industries.We believe that well educated staff is the company’s most valuable resource; afterall, employees are the internal customers. In meeting this challenge, the CIFFAFreight Forwarding educational program is where academic learning experiencesare even customized to the students’ hands-on work experiences to improveknowledge and develop skills and thinking to meet the ever changing and diversecargo operations like supply chain management and project transportation. Educationand experience are the keys to both personal and corporate success. Inother words, we can be reasonably certain that a student in the CIFFA class is“learning” when the individual (1) understands through answering questions correctlyas the B.A.T.S three dedicated teachers are specialized each either in ocean,air or land freight (2) retains what is understood through recall and visual aids materialsafter some lapse of time (3) applies whatever has been understood and rememberedthrough solving cargo problems. That is why CIFFA exam questionsand workbooks are well designed to reliably and specifically measure the latter aspectof learning.In the forwarding industry in Lebanon, newly employed staff depend on the hiringcompany to train it to the profession: “on the job”. This proved to be a poor methodof learning as these employees are only taught the things that concern their specifictasks. When they encounter special circumstances not related to their field,they get lost and turn to their supervisors for assistance which is due to theirpoorly-rooted knowledge. This will escalate the multi-level support service whileactually the trend now is towards Self Service Technologies (SSTs). This is exactlywhere CIFFA has provided the solution: A deep and thorough program that coversall aspects of forwarding. The CIFFA graduates are easily employed and proved toplay an essential role in the success of the forwarding industry.In today’s fast moving world, logistics is considered one of the major industries affectingthe world’s economy. There is a growing need for skilled and qualifiedpersonnel to fill vacant positions and diversify the existing work force whereby logisticscompanies can still be able to compete and discover new markets to survive.For that reason, we at BATS are offering tailor made courses to candidateswho are striving to increase their potentials in this challenging field. Besides CIFFAcurriculum, we provide quality training material in Strategic Selling (essential forbusiness growth for freight forwarders in Lebanon), Service Marketing and Management,Integrated Communication Skills…The latter is of great significance besidestransportation geography and transportation law. Our collaboration withCIFFA is of extreme importance. Its curriculum is concise yet covers every aspectof transportation including the rules and regulations that govern the industry. Studentsare exposed to actual cases that take place in real life backed up with thefriendly course material of CIFFA to enable our candidates to succeed the courseand acquire even managerial positions in the industry as we are currently witnessing.Our goals at BATS are not only to promote highly professional studentswho can find work and achieve set objectives easily.Hassan Al Zein is Managing Director of BATS (Beirut Academy for Travel Science)Note: While in Lebanon this summer, CIFFA Secretary-Manager, Marilyn Massoud(centre), met with Hassan El Zein, Managing Director (left) and Ali Zgheib, EventPlanner of B.A.T.S. (right), to review CIFFA’s education offerings and future collaboration.CIFFA Certificate Courses Receive AccreditationIt CIFFA was in good company when the Canadian Supply Chain Sector Council (CSCSC) announced recently that two of the seven educational offerings that were accreditedthrough its initial National Accreditation Program (NAP) were CIFFA Certificate Programs.Business Administration – Business Operations ManagementCertificate Program in International Freight ForwardingAdvanced Certificate Program in International Freight ForwardingBachelor of Applied International Business & Supply Chain ManagementStrategic Supply Chain Management LeadershipSupply Management TrainingGraduate Certificate - Business Process ManagementCentennial College of Applied Arts and TechnologyCanadian International Freight Forwarders AssociationCanadian International Freight Forwarders AssociationBissett School of Business, Mount Royal UniversityPurchasing Management Association of CanadaPurchasing Management Association of CanadaSheridan CollegeThe NAP was established to recognize those educational offerings in supply chain-related topics that meet the Council’s standards for accreditation, created with the assistanceof the Canadian Standards Association and with significant input from supply chain stakeholders.The standards are based on national and international best practices and principles,and include requirements for course/program needs assessment, design, development,delivery, and student evaluation. They do not include requirements related tothe provider itself, such as its administrative management system, governancestructure, or policies and procedures. To be accredited, the course or program mustmeet all of the standards.With their newly accredited status, these offerings are recognized as meeting industryneeds; they’re differentiated from non-accredited offerings by being provenrelevant and valuable. Graduates of accredited programs can expect that employerswill increasingly appreciate the merit of their education as awareness ofthe NAP builds. Educators offering accredited courses and/or programs will benefit,too, as this recognition should boost enrolment in their supply chain-related courses andprograms.Congratulations to Doug Burek and the entire CIFFA Education team for achieving this recognition.CIFFA Grads have another reason to be proud!The Forwarder December 200915

16 The Forwarder December 2009Even in these tough economic times, Freight Forwardingcompanies continue to find value in CIFFA memberships.Since our September ’09 issue of The Forwarder, CIFFAhas welcomed 5 new Regular Members and 1 newAssociate Member.New Regular Members:Arrival Air & Sea Transport IncAxsun Global IncCanaan Transport Group IncMC Freight SystemsSmaster Logistics Canada Ltd.New Associate Members:Desticon Logistics IncMembershipGrowsCIFFA Finds Alternatives to In-class TrainingIt is now possible to cut down on business travelexpenses while still maintaining staff training.Did you know that most of CIFFA coursesare offered on-line or through webinars?CIFFA Cargo Security Coordinator webinars havebeen available since the summer of 2009. Webinar-basedCIFFA International Trade Workshopsare coming up in 2010.A webinar (short for Web-based seminar) is a neologismto describe a specific type of web conference.Webinars are just like a conference roombased seminar; however, participants view thepresentation through their Web-browser and listento the audio through their telephone. You willneed a computer with Internet access and aphone line to attend.“I quite like the format particularly breaking it up into twohalf-day sessions. This still allowed time to deal with officeissues each day. It was also interesting to have participantsand feedback from right across the country as opposedto just local viewpoints.” John from Toronto, ONTypical CIFFA webinars consist of a one hour instructor’spresentation and one hour of a live Q+ A session to allow full participation betweenthe audience and the presenter.Individuals benefit from this type of training becauseit does not require physical attendance;you are unbound by place – study at home, work,or on the road. A side benefit is it also enhancesyour computer and Internet skills!In a business sense, the money you save ontravel costs can be put toward other parts of yourbusiness. Last butnot least, it is anotherway to takeaction to address climatechange.CIFFA Thanks Associate MembersThe three CIFFA Regions work closely throughout the year with our Associate Members, particularly when hosting our networking events. Special thanks go tothese Members for their continued support and their sponsorship contributions, which add to the success of the events. Also included in our Associate Membercategory are the Preferred Vendors who offer cost reductions to our Members through this program. For details on how to become a Preferred Vendor visitwww.ciffa.com/vendors_benefits.asp.ACI Cargo Inc.Adams Cargo Ltd.Advertek Graphic SolutionsAéroports de MontréalAir & Oceanland Inc.Air Canada CargoAir France - KLM CargoAirline Services International Inc.Amar TransportAmerican AirlinesAN Deringer Inc.AON Reed Stenhouse Inc.Assuraction CM International Inc.ATF Transport Inc.Atlantic Container Line ABAtlantic Marine Underwriters Inc.Atlantis Transportation Services Inc.Avalon Risk Management Inc.Bravo Logistics Corp.Breininger & Associates Inc.Brent Packaging & Logistics LimitedBrisset BishopBritish Airways World CargoBuckley Search Inc.Burl-Oak Investigative ServicesCAC Air Cargo EastCanadian Transportation & LogisticsMagazineCargo Airport Services CanadaCargo3000.comCargojet CanadaCargoWise ediCarrier One Inc.Cathay Pacific Airways Ltd.CG&B Group Inc.Chapman Freeborn Airchartering Ltd.CNA CanadaCornerstone Logistics Inc.CrimsonLogic (North America) Inc.C-Team Systems Inc.Demers Insurance Adjusters Inc.Desticon Logistics Inc.DWS Logisitcs Inc.Eagle Underwriting Group Inc.EDC - Export Development CanadaEDPRO Engery Group Inc.Emirates SkyCargoEnerflex System Ltd.Fernandes Hearn LLPFour Soft USA Inc.Frontline Carrier Systems Inc.G T GroupGood Moves Inc.Gowling Lafleur HendersonGreater Toronto Airports Authority(GTAA)Halifax Port AuthorityHamilton International AirportHamilton Port AuthorityHapag-Lloyd (Canada) Inc.Hays Specialist RecruitmentIsaac Freight Ltd.K Line Canada Ltd.Kwik KopyLarway TransportationLe Château Inc.Little Guys Delivery Services Inc.Lufthansa Cargo AGLynx TruckingMaerskMagrath O'Connor LLPManitoulin Group of CompaniesMarsh Canada LimitedMatcom Industrial Installations Inc.Melford International Terminal Inc.Menzies AviationMidnight Express & Cartage Ltd.Minimax Express Transportation Inc.Montship Inc.MSC - Mediterranean ShippingCompany (Canada) Inc.Nacora Insurance Brokers Ltd.Norton Lilly InternationalNYK Line (Canada) Inc.Oceanwide Inc.OOCL (Canada) Inc.Pacific Coast Express Ltd.Palmer Marketing Inc.Paterson, MacDougallPaul's TransportPort Metro VancouverProtos Shipping LimitedReagle Terminals Inc.Royal PersonnelRR DonnelleySeabridge International Shipping Inc.Seanautic Marine Inc.Simard Westlink Inc.Sim-Tran (Ontario) Inc.Stikeman Elliott LLPStoakley-Dudley ConsultantsSubrogateway Inc.TD Bank Financial GroupTDK METRO TerminalsThe Ace GroupThe Descartes Systems Group Inc.“It was very informative through instructor’s guidanceand in depth, good questions from the otherattendees” Mads from Richmond, BCThe St Lawrence SeawayManagement CorporationThompson Ahern & Co Ltd.TMT Freight SystemTopax Export Packaging SystemsToronto Port AuthorityTracon Consultants Ltd.Trident Freight LogisticsTropical Shipping of Canada Inc.TSI Terminal Systems Inc.TWI Exhibition Logistics Inc.Tyden Brooks Security ProductsGroupU S TrafficUchan Transport (1987) Ltd.Valport Maritime Services Inc.Vancouver Airport AuthorityZim Integrated ShippingServices Ltd.CIFFA PartnersALACAT - The Federation ofNational Latin America & CaribbeanFreight Forwarders AssociationsAshton CollegeBeirut Academy for Travel SciencesCBFCA - Customs Brokers &Forwarders Council of Australia Inc.George Brown CollegeIntermodal Association of NorthAmericaLogistics InstituteMicroskillsSeneca CollegeSingapore Logistics AssociationVancouver Central CollegeBECOME A CIFFA ASSOCIATE MEMBERCIFFA is always looking to increase Associate membership in order to offer our Members as many industry related services as possible. For benefits of membershipin CIFFA visit www.ciffa.com/become_benefits.asp. Complete your application online today at www.ciffa.com/become_associate.asp. Any questions canbe directed to membership@ciffa.com.

2009 Western RegionForwarder Choice AwardWESTERN REGION FCAWestern Region Carriers of the YearAir: CATHAY PACIFIC AIRWAYS, LTD.Ocean: OOCLTrucking: TEAM TRANSPORTAnother great FCA at the River Rock Casino Hotel thispast fall. Over 220 were in attendance, and the supportand sponsorship was strong despite the challengingeconomic conditions this past year. The River RockHotel is a great venue, they provide greatservice and the casino makes it a “fun”event for after thedinner. MadeleineKersey and SteveBaron were our veryentertaining, knowledgeableand welcomingEmcees.SPONSORSAheer TransportationGillship NavigationJJ TransportPacific Coast ExpressEcu-LineJF HillebrandOverseas Container Forwarding, Inc.Simard WestlinkPacific Coast Expressdonated a lovely giftbasket; Robbie Redmondof PCX drew theprize. Prize won byDan Foran, ColeFreight; special thanksto Al Turner and RobbieRedmond of PCX for their generous gift.As well, a one night stay at the River Rock was donatedby the River Rock. Prize won by Kenta Yamazawa, SilkRoad Logistics Ltd.; with special thanks to Sophia Kimof the River Rock for all her help in putting together theevent and donating the prize.Thanks go out to Madeleine, Robin, Craig, Mike andTravis for all their work to put this together. A specialthank you goes to Amy for once again putting togethera technically proficientand visually appealingawards slide showpresentation. See youall next year!Paul Courtney,Western Region Chair

18 The Forwarder December 2009CIFFA ParticipatesCBSA Import/Export Information FairCIFFA was one of several organizations represented at the Import/Export Information Fair, hosted by CBSAin October this year. New and experienced exporters and importers had a chance to gain the latest informationon government programs and business procedures.CIFFA booth visitors learned what CIFFA Members can do for them to maximize the effectiveness of theirexport/import business.CIFFA’s Ruth Snowden facilitated a seminar on the role played by Incotermsin international trade, sharing with the 40 participants how they could gaincompetitive advantage with Incoterms 2000.The National Education FairFor a third consecutive year CIFFA participated at the CSCSC booth duringthe Montreal Education Fair. This event is the most comprehensiveeducation and career gathering in Canada. One of our volunteers sharedhis experience from this event.Marek Kiercz, Dimerco at the CIFFA boothRead What NewMembers Are SayingAbout CIFFA“The clear benefit to Shuttle Freight Logistics Inc., is toreflect its partnership with the other major forwardersthrough the CIFFA structure. Our company along withits principals (Robin Williams, Seymour Naidu and Ray Lord)has always being strong proponents of the theme ofcollective action. As our company continues to grow, ourview is to always engage our major concerns throughCIFFA”, says Vice President, Robin Williams.“As a mid size Canadian forwarder we now have a Proper“collective” voice, during these times of change in securitywith both airlines and other modes of transport. The dailyupdates to the Canadian forwarding market continues to bevery valuable, and timely, keeping us fully informed of recentchanges and critical advisories on services by both airlinesand steamship companies.Members who are not receiving ” the CIFFA dailyebulletin can get “connected” by emailing yourrequest to membership@ciffa.com.From left to right: Jonathan Capolupo, Schenker, PFF;Daniel Boyer, CITT, Les Consultants Danathca Inc.;Rose Pine, Rutherford Global Logistics, PFF“I recently attended a National Education Fair in Montreal, this past October, and represented CIFFA at theCanadian Supply Chain Sector Council booth (of which CIFFA is a pillar association). I met many young people atthe fair, and most of the ones I talked to were there to seek careers in various industries. In several discussionsduring the fair, they expressed interest in international freight forwarding careers, especially after hearing about the jobopportunities open for them upon successful completion of the CIFFA Certificate Programs. These programs are requiredby many CIFFA Regular Members, and are recognized by Emploi Quebec. They were made aware that even without anyinternational freight forwarding experience, by first taking the CIFFA Certificate Programs, they will gain an edge in acquiringa position, and as they gain experience, it will lead to better job opportunities, which translates into better salariesin the future. I have referred them to the CIFFA website (http://www.ciffa.com/index_education.asp) to get more informationon how to start a career in international freight forwarding.During this event, I also met several interesting people from other organizations. We exchanged ideas about various associationseducation and training programs, and the value to employees”of holding professional designations (such asCIFFA’s PFF), when they search for jobs in the transportation industry.Oscar Torio, CEVA Freight Management, PFFRésumésTed Chazin, Milgram, PFFCorrespondence from around the worldCIFFA has received correspondence from the locations listed,looking for agency relationships with Canadian firms. CIFFA hasnot reviewed this correspondence or vetted these companies orindividuals. Interested Members send your requests tociffa@ciffa.com, quoting either Agency or Résumé item numberrequired.The following résumés have been received.Nicki Belair, The Federated Group and FrankGong, YBC Fortis Logistics Inc. at the CIFFAbooth1 Guangdong, China2 Shenzhen, China3 Tianjin, China4 Tehran, Iran5 Dubai, U.A.E.6 Wanchai, Hong Kong7 Mumbai, India8 Shanghai, China9 Pune, IndiaWe would like to thank our volunteers for helping out atthe CIFFA booth during October events:PFF’s: Jonathan Capolupo, Ted Chazin, Angelo Loffredi, GrahamPickup, Jasmine Sanghvi, Oscar Torio;Also: Nicki Belair, Frank Gong, Joelle Houpert Savino andMarek Kierez.Congratulations to our draw winners: Ms. Katharine Gimousis,Pankosmia Inc. and Mr. Erick M. Martins, who wonfree registrations for one of the International Trade Workshopsof their choice ($200.00 value, which could also beused as a credit toward any other CIFFA Programs)!10 Gemitrans Gemlik, Turkey11 St. Mashhad, Iran12 New Delhi, India13 Karachi, Pakistan14 Karachi, Pakistan15 Xiamen, China16 Wainchai, Hong Kong1 Toronto, ON – Toronto, ON - 6 years retail management, customer service. English, French and Arabic. B. Comm.2 Toronto, ON – 9 years experience, project coordinator; strong computer skills. Business/ computer diploma.3 Toronto, ON – 14 years logistics experience overseas, strong computer skills4 Toronto, ON – 10 years international experience; ocean freight and logistics, CIFFA certified. Fluent in Turkish, Persian.5 Toronto, ON – 3 years experience; import, export, and inventory coordinator. CIFFA certified, Diploma in International Transportation and customs.6 Toronto, ON – 12 years international experience in import/ export operations, strong computer skills.7 Toronto, ON – 3 years logistics and 5 years marketing experience. FIATA diploma/ CIFFA certified.8 Montreal, QC – 5 years of import/export experience, strong computer skills.9 Calgary, AB – 3 years experience as analyst and recruitment assistant. AB Insurance level I certificate.10 Abbotsford, BC – 2 years of import/export, air and ocean freight international experience. Spanish and English.11 Relocating to Canada – 1 year logistics experience, freight forwarding. Business/ FIATA Diploma.

PFF 2010 Renewal CampaignCIFFA’s Professional Freight Forwarder Designation 2010 Renewal Campaign isfast approaching. The deadline for submission is January 29th, 2010. To makethe PFF renewal process easier and more convenient, starting in 2010 the PFFand AFF designations will be subject to a 2-year renewal.Only those PFF’s who have met all renewal requirements will be listed in the2011 and 2012 CIFFA Membership Directory (being published February eachyear).Early Bird Draw: For the second year in a row, if you renew (submit payment andrenewal form, meet all the renewal requirements) or apply for the PFF designationby January 15th, your name will be entered into a draw for a chance to winone of three $25.00 Best Buy Gift Cards!If you are considering obtaining the CIFFA PFF designation, this is another reasonto do it now!For the list of renewal requirements and PFF forms, please visit our website:http://www.ciffa.com/become_pff.aspParticipation in the industry events meets the Professional Freight Forwarder annualrenewal requirements.http://www.supplychaincanada.org/en/events-evenementsPlan Today for your 2010Advertising DollarsThe Forwarder: CIFFA will be publishing two larger Forwarder Magazines in2010 instead of three. These will contain more articles and Association updates.The first will be published before the May AGM, with an April 1st artwork deadline,and the second in October with a September 27th deadline. The Forwarderreaches 1500 in hard copy and thousands of others by being posted onwww.ciffa.com.CIFFA Membership Directory 2011: Our 2010 Membership directory will bepublished and mailed to Member branch offices early February. It is never tooearly to consider advertising in the 2011 Directory when planning your 2010budgets. Deadline for Directory artwork is November 5, 2010.Consider promoting your business through CIFFA – reach industry colleagues -forwarders, importers, exporters and Member employees.For full details email your questions to membership@ciffa.com.OUT AND ABOUTCIFFA Secretariat, Directors and Committee Volunteers representingand promoting your AssociationOctober 6, 2009 – CBSA Export/Import Fair – Toronto, ONOctober 14 to 16, 2009 – National Job Fair & Training Expo – Montreal, QCNovember 13, 2009 – CBSA Consultation Meeting – Toronto, ONNovember 18, 2009 – eManifest Design Working Group – Toronto, ONDecember 3, 2009 – Toronto Transportation Club Annual Dinner – Toronto, ONDecember 7, 2009 – ieCanada Global Trade 2010: What’s Ahead? – Toronto, ONDecember 9, 2009 – Western Region Christmas Toy Drive Luncheon,River Rock Casino – Richmond, BCJanuary & February 2010 – eManifest Seminars to be held in Montreal, Toronto,Vancouver and via webinar. Details to be advertised in the CIFFA eBulletins.March 8 to 12, 2010 - 2010 IATA World Cargo Symposium – Vancouver, BCMay 4 to 5, 2010 – SCL/CITA Transpo 2010 – Vaughan, ONJune 16, 2010 – Western Region Golf Tournament – Vancouver, BCPLAN YOUR 2010 TRAINING NOW!QualityCIFFA Training Programs have been recognized in Canada and Worldwide• CIFFA Certificate Programs have been recognized by FIATA (InternationalFederation of Freight Forwarding Associations) and recently accreditedby CSCSC (Canadian Supply Chain Sector Council)• CIFFA Dangerous Goods training programs meet the requirements ofIATA, IMO, and Transport Canada• CIFFA is an IATA Accredited Training School for AirDangerous GoodsFlexibilityMost of the CIFFA programs are available on-line or through a webinar(CIFFA Certificate Programs, Ocean DG, Air Cargo Security Training, comingup: Air DG, International Trade Workshops)• Courses are accessible on your schedule (24/7)• E-Learning does not require physical attendance• Learning is self-paced• Provides flexibility: students can skip over material they already knowand focus on topics they would like to learn• Travel time and associated costs are eliminated (parking, fuel, vehiclemaintenance, food, child care, etc.)• Enhances computer and Internet skillsCustomizationCIFFA offers in-house training(Dangerous Goods, International Trade workshops, Air Cargo Security training• Cost savings with more effective group training• Training times crafted around your schedule• The ability to address specific employee training needs• Reduced travel time with on-site trainingwww.ciffa.comeducation@ciffa.com416-234-5100Information and Registration• CIFFA Website has all the information you needon the available training programs• Easy to-follow two-step registration form allowsyou to register quickly whether you register yourselfor any number of your employeesThe Forwarder December 200919

Knowledgeable shippers rely on CIFFA Members for professional freight forwardingand logistics services...worldwide. Our Members:• Adhere to standard trading conditions and abide by a professional code of ethics• Carry mandatory liability errors/omissions insurance• Lead the industry with highly trained and experienced staff(ABH) Oversize Direct Ltd.A & A Contract Customs Brokers Ltd.A.G.O. Transportation Inc.A.W.W. Kyle Logistics Inc.AB ForwardingABCO International Freight Inc.,Subsidiary Cole Group of CompaniesAC Freight Forwarding Inc.Adcom Worldwide CanadaAdvance Distribution & Logistics Inc.Advantex Express Inc.Aeronautic Freight Systems Inc.Affiliated agents en douane Ltée.AG LogisticsAgility Logistics, Co.Air World Express,Division of Key Mail CanadaAir-Ship International Inc.ALB Global Solutions Inc.Albacor Shipping Inc.Alberta Shipping Inc.Allfreight Services Int’l Inc.Ameri-Connect Freight Services Inc.AMI Logistics Inc.Anchor International Freight Services Inc.Anything To Anywhere Worldwide LogisticsAquaMar Shipping Inc.Aramex Canada Inc.Arrival Air & Sea Transport Inc.Atlas International FreightForwarding Inc.AWF Forwarding & Logistics Ltd.Axsun Global Logistics Inc.Axxess International Inc.Bali International Inc.BDP Canada ULCBeacon International Despatch LimitedBeler International ForwardingBellville Rodair InternationalBGL Brokerage LimitedBig Freight Systems Inc.Branson International Inc.Browman Freight Services Inc.C.S. World Cargo 2000 Ltd.Canaan Transport Group Inc.Can-Tran Intl. Inc.Cargo Alliance Ltd.Cargo Spectrum Forwarding Inc.Cargolution Inc.Cargomax International Inc.Cargopedia Inc.Carson InternationalCavalier International AirSea Freight Ltd.CEVA Freight Canada Corp.CFR Confreight Maritime LinesCanada Inc.Challenger LogisticsCheckpoint Logistics Inc.CJL Logistics Inc.CMS ShippingColbeck & Clarke Inc.Cole Freight Inc.Comage Container Lines Inc.Conova Logistics Inc.Consolidated Shipping Line, Inc.Convoy Logistics ProvidersCourtney Agencies Ltd.CrossBorder Solutions Inc.Customized Global Logistics Inc.Cyberfreight Systems Inc.Damco CanadaDavid Kirsch Forwarders Ltd.DB SchenkerDelmar International Inc.Destination Logistics Inc.DHL Global Forwarding (Canada) Inc.Dimerco Express (Canada) CorporationDolbec Y. Logistique International Inc.DRT Logistics International Inc.DSV Air & Sea Inc.Earthlink Global LogisticsEcu Line Canada Inc.Eurofret Canada Inc.Euroworld Transport System Canada Inc.Farrow International, Division ofRussell A. Farrow LimitedFarrex Freight Systems Ltd.Fast Freight Forwarding Co.Federated Freight Services LimitedFedEx Trade Networks Transport &Brokerage (Canada) Inc.Forwarding Unlimited Inc.Freight Partners International Inc.Freight Systems (Canada) Inc.Freightcan Global Inc.Freightlinx Global Logistics Inc.Garroni InternationalLogistics CorporationGeo Express International TransportationGeodis Wilson Canada Ltd.George A. Gray Customs Brokers LimitedGillespie-Munro Inc.Global Freight Solutions Inc.GMW Freight Services (Canada) Ltd.Golden Jet InternationalFreight Forwarders Inc.GTI Global Freight SystemsGTO Global Logistics Inc.Guy Tombs LimitedHarte & Lyne LimitedHartwick O’Shea & Cartwright Ltd.Hellmann Worldwide Logistics Inc.ICECORP Logistics Inc.Imperial Logistics Inc.International Transportation GroupInter-Transport Ltd.IPE Logistics (Canada) Inc.ITN Logistics GroupJ. René Hébert Ltée.JF Hillebrand Canada Inc.KB Forwarders Ltd.Kelron Logistics Group of CompaniesKRG Logistics Inc.KTI Logistics Ltd.Kuehne + Nagel Ltd.Latin America Cargo (LAC)LFI Laurentide Forwarders (Canada) Inc.Livingston International Inc.Locher Evers InternationalLOGFRETLogistics Plus Canada, Ltd.Lyman Container Line,Division of LCL Canada LimitedLynden Canada Co.M.O.T. Intermodal Shipping Inc.Maisliner LogisticsMaltacourt (Canada) Ltd.Mannix Freight ServicesMantoria, Inc.ManX Forwarding Inc.Maple Freight PartnershipMathers LogisticsMC Freight SystemsMELLOHAWK Logistics Inc.Mendelssohn Freight Services, MFS Inc.Mercator Transport International Inc.Metras Shipping & Forwarding Inc.Mid Forwarding Inc. dbaWorldwide Animal TravelMilgram International ShippingMovin’ Freight Ltd.MSM WorldwideNear North Customs Brokers Inc.Nippon Express Canada Ltd.O.T.S. Global Logistic Inc.Ocean Transportation ServicesFreight Forwarding Inc.Oceanair Cargo InternationalOdyssey Shipping Ltd.OEC Overseas ExpressConsolidators (Canada) Inc.Omnilogistics Inc., Subsidiary ofOmnitrans Inc.Omnitrans Inc.One Globe LogisticsOutaouais Moving Inc.Overseas Container Forwarding Inc.P & T International Forwarding Ltd.Pacific Overseas Forwarding Inc.Paltainer Ltd.Panalpina Inc.Parry International Relocations Ltd.Patriot Freight Services Inc.Pentagon Freight Services Canada Ltd.Perishables InternationalTransportation Inc.PF Collins International Trade SolutionsPhoenix Bathurst Fret-Freight Inc.Polaris TransportationPolimex Forwarding Corp.Primex Customs & Logistics Inc.Priority Air CargoProject Logistics Consulting Ltd.Purolator International Ltd.Quad City Port Services, Inc.ROE Logistics Inc.Ranger Express Forwarding Inc.Renaissance International FreightForwarding Inc.Ridgeway North America LimitedRodmarc Enterprises Inc.Rohde & Liesenfeld Canada Inc.Roleco Forwarding Inc.Ronco Freight InternationalRutherford Global LogisticsSameday WorldwideSavino Del Bene Corp. (Canada)SDR International Freight Inc.SDV Logistics/Logistiques (Canada) Inc.Sea Air International Forwarders Ltd.Sea Cargo Air Cargo Logistics Inc.Sea Projects Alliance Inc.Seatrade Enterprises Canada Inc.Secure Freight Systems, Inc.Shipco Transport Inc.Shuttle Freight Logistics Inc.Skyway International FreightForwarders Ltd.SPI International TransportationStrategic Shipping Canada Inc.Synergex Logistics Corp.TCT Ltd.Texcom Shipping Inc.TFM Global LogisticsTier One Transportation Group,DBA Transgroup Worldwide LogisticsTLS International Inc.Toll Global Forwarding (Canada) Ltd.Total Logistics Partner Ocean Consolidators Inc.Trade Link International Ltd.Traffic International (Montréal) Inc.Traffic Tech Inc.TraffixTransera International Logistics Ltd.Tri-Ad International FreightForwarding Ltd.Tri-Alliance Freight Services Inc.Triumph Express Service Canada Inc.UE Canada Inc., Global Logistics ServicesUGF-Unimar Global Forwarding Ltd.Unifreight International Ltd.United Cargo Link Ltd.United Global LogisticsUniversal Logistics Inc.UPS Supply Chain SolutionsUTC Overseas Canada Inc.UTi, Canada Inc.V. Alexander Transport Systems (Canada) Ltd.Viamar Scilla Transport International Inc.Vinpac Lines (Canada) Inc.W. G. McKay LimitedWeiss-Rohlig Canada Inc.Welke Global Logistics Ltd.Westport Freight Services Inc.Whizdom International FreightServices Inc.Wide Range International Inc.Willson-Green International LimitedYBC Fortis Logistics Inc.Buckland Customs Brokers LimitedExpeditors Canada, Inc.LCL Navigation Ltd.Smaster Logistics Canada Ltd.Regular Members as of: 30/10/2009Canadian International Freight Forwarders Association 170 Attwell Drive, Suite 480, Toronto ON M9W 5Z5Tel: (416) 234-5100 Fax: (416) 234-5152 Toll Free: 1-866-282-4332 Email: admin@ciffa.comwww.ciffa.com