building festival's future - Festival Housing

BUILDING FESTIVAL’S FUTUREFIVE YEAR STRATEGIC PLAN 2013 - 2018OBJECTIVESBUILDINGLIVES...through the delivery ofexcellent servicesBUILDINGHOMES...our residents will beproud ofBUILDINGNEIGHBOURHOODS...that are great placesto liveBUILDING THEORGANISATION...to help us growGOALS AND PROJECTS 2013/14Improve health andwell-being in ourcommunitieslllPrepare Care and Repair forre-tendering of HIA servicesin WorcestershireImplement theBig Pickersleigh ProjectReview the caretaking andcleaning serviceDeliver services thatmeet the needs ofyoung peoplellComplete a comprehensivereview of Young Peoples’ServicesImplement therecommendations of theleasehold managementreviewProvide care andsupport to olderpeoplellRedesign care and supportservices to ensure rightsupport, right place and righttimePrepare for the opening ofClarence Park VillageProvide 1,000new homesl Deliver the 2013/14development programmeof over 200 homesl Explore scope for MarketRent housingReduce theenergy usein our homesllLook for newmarkets andcustomerslllPursue ECO funding andGreen Deal opportunitiesDeliver the EnvironmentalAction PlanDeliver the groundsmaintenance servicein FPCSecure the Marches HAcontract for responsive andvoid works.Monitor the impact ofAffordable Rent andFlexible Tenancy PolicySupport our residentsthrough the changesto Welfare Reform andreduce the impact onour businesslllSupport jobsand socialenterprisesllMake our communitiesgreat places to livelllllDevelop a Digital InclusionStrategy and Action PlanDeliver the Welfare ReformAction PlanReview theCustomerServiceStrategyWELFAREREFORMGUIDEHow will you be affected by thewelfare system changes?Develop a Corporate SocialResponsibility StrategyImplement a new ResidentInvolvement StrategyDevelop a CommunitiesStrategy to includevolunteering and tenantrewardsInform on ReformSecure employmentopportunities for tenantsDevelop social enterpriseinitiativesDevelop a Green Strategy forestates servicesIntroduce neighbourhoodplanningDevelop Partnerships toachieve better outcomeslllUse IT more effectively todeliver frontline servicesllllDelivermaintenanceservices forRooftopHousingthrough aVAT costsharing groupDevelop strategicpartnerships with Healthand Social CareDeliver the joint working andpartnerships action planAchieve our businessplan includingoperating margin andoverhead targetslllExplore long term fundingto achieve our businessplanMeasure the return oninvestment of care andsupport schemesDeliver the FestexprogrammeSupport our people toreach their maximumpotentiallllDevelop a five year HRStrategy that aligns withFestival’s five year StrategyTake partin theTimes 100survey andimplementthe action planDevelop an Apprenticeshipand Trainee StrategyDevelop a new FestivalwebsiteDevelop a five year ICTStrategy that aligns withFestival’s five year StrategyDevelop strategies foreffective mobile workingsolutions in FPCImplement an organisationwide CRM systemMONITORINGTHE STRATEGYFestival’s Board will monitor performance of the strategy ensuring key performance indicators and projects areon target to deliver agreed outcomes and to ensure goals and objectives are achieved.