building festival's future - Festival Housing

BUILDING FESTIVAL’S FUTUREFIVE YEAR STRATEGIC PLAN 2013 - 2018VISIONMISSIONBUILDING SUCCESSFUL COMMUNITIESA VIBRANT SOCIAL HOUSING BUSINESS TRANSFORMING OUR COMMUNITIESOBJECTIVESBUILDINGLIVES...through the delivery ofexcellent servicesBUILDINGHOMES...our residents will beproud ofBUILDINGNEIGHBOURHOODS...that are great placesto liveBUILDING THEORGANISATION...to help us growWE WILL ...WE WILL ...WE WILL ...WE WILL ...GOALSl Improve health and well being inour communitiesl Deliver services that meet theneeds of young peoplel Provide care and support toolder peoplel Provide 1,000 new homesl Reduce the energy use in ourhomesl Look for new markets andcustomersl Support our residentsthrough the WelfareReform changes and reducethe impact on our businessl Support jobs and socialenterprisesl Make our communitiesgreat places to livel Develop partnerships toachieve better outcomesl Achieve our business planincluding operating margin andoverhead targetsl Support our people to reachtheir maximum potentiall Use IT more effectively todeliver frontline servicesPRIORITYPROJECTSl Prepare Care and Repair forre-tendering of HIA services inWorcestershirel Prepare for the opening ofClarence Park Villagel Deliver the 2013/14development programme ofover 200 homesl Deliver the groundsmaintenance service in FPCl Explore scope for Market Renthousingl Develop a Digital InclusionStrategyl Deliver the Welfare ReformAction Planl Secure employmentopportunities for tenantsl Deliver maintenance servicesfor Rooftop Housing through aVAT cost sharing groupl Develop strategic partnershipswith health and social carel Explore long-term funding toachieve our business planDELIVERINGTHE STRATEGYThe above projects will be undertaken over the next five years. Each project will comprise a number of tasks and will have a project sponsorand manager. Details of all of our 2013/14 projects, including the 11 priority projects shown in bold type, are provided overleaf.BUILDING FESTIVAL’S FUTUREFIVE YEAR STRATEGIC PLAN 2013 - 2018VALUESl Be INNOVATIVE...We are innovative in our own unique way, sharing new ideas and findingways to improve for the future.l Be PROUD...We are proud to work for Festival, have pride in our work and celebratewhat we achieve.l Be TRUSTED...We are people that can be trusted, looking out for each other and workingtogether to deliver services on which everyone can depend.l Be CARING...We care about our colleagues and our local community and will becomeever more active in it, creating great places to live and work.l Be THE DIFFERENCE...We go above and beyond what’s expected of us, always aiming to make apositive difference no matter how big or small.Festival Housing, Festival House, Grovewood Road, Malvern Link, Worcestershire WR14 1GDPhone: 01684 579579 Fax: 01684 579580 E-mail: info@festivalhousing.org Web: www.festivalhousing.org@FestivalHousing

BUILDING FESTIVAL’S FUTUREFIVE YEAR STRATEGIC PLAN 2013 - 2018OBJECTIVESBUILDINGLIVES...through the delivery ofexcellent servicesBUILDINGHOMES...our residents will beproud ofBUILDINGNEIGHBOURHOODS...that are great placesto liveBUILDING THEORGANISATION...to help us growGOALS AND PROJECTS 2013/14Improve health andwell-being in ourcommunitieslllPrepare Care and Repair forre-tendering of HIA servicesin WorcestershireImplement theBig Pickersleigh ProjectReview the caretaking andcleaning serviceDeliver services thatmeet the needs ofyoung peoplellComplete a comprehensivereview of Young Peoples’ServicesImplement therecommendations of theleasehold managementreviewProvide care andsupport to olderpeoplellRedesign care and supportservices to ensure rightsupport, right place and righttimePrepare for the opening ofClarence Park VillageProvide 1,000new homesl Deliver the 2013/14development programmeof over 200 homesl Explore scope for MarketRent housingReduce theenergy usein our homesllLook for newmarkets andcustomerslllPursue ECO funding andGreen Deal opportunitiesDeliver the EnvironmentalAction PlanDeliver the groundsmaintenance servicein FPCSecure the Marches HAcontract for responsive andvoid works.Monitor the impact ofAffordable Rent andFlexible Tenancy PolicySupport our residentsthrough the changesto Welfare Reform andreduce the impact onour businesslllSupport jobsand socialenterprisesllMake our communitiesgreat places to livelllllDevelop a Digital InclusionStrategy and Action PlanDeliver the Welfare ReformAction PlanReview theCustomerServiceStrategyWELFAREREFORMGUIDEHow will you be affected by thewelfare system changes?Develop a Corporate SocialResponsibility StrategyImplement a new ResidentInvolvement StrategyDevelop a CommunitiesStrategy to includevolunteering and tenantrewardsInform on ReformSecure employmentopportunities for tenantsDevelop social enterpriseinitiativesDevelop a Green Strategy forestates servicesIntroduce neighbourhoodplanningDevelop Partnerships toachieve better outcomeslllUse IT more effectively todeliver frontline servicesllllDelivermaintenanceservices forRooftopHousingthrough aVAT costsharing groupDevelop strategicpartnerships with Healthand Social CareDeliver the joint working andpartnerships action planAchieve our businessplan includingoperating margin andoverhead targetslllExplore long term fundingto achieve our businessplanMeasure the return oninvestment of care andsupport schemesDeliver the FestexprogrammeSupport our people toreach their maximumpotentiallllDevelop a five year HRStrategy that aligns withFestival’s five year StrategyTake partin theTimes 100survey andimplementthe action planDevelop an Apprenticeshipand Trainee StrategyDevelop a new FestivalwebsiteDevelop a five year ICTStrategy that aligns withFestival’s five year StrategyDevelop strategies foreffective mobile workingsolutions in FPCImplement an organisationwide CRM systemMONITORINGTHE STRATEGYFestival’s Board will monitor performance of the strategy ensuring key performance indicators and projects areon target to deliver agreed outcomes and to ensure goals and objectives are achieved.