2009 GMHBA Annual Report - GMHBA Health Insurance

EXECUTIVEMANAGEMENT TEAMGMHBA’s Executive Management team has a history of success, and an ability todeliver quality membership growth, strong financial performance, markedlyenhanced operational capacity and excellence in customer service. Themanagement team has the experience to successfully integrate and understandthe issues relating to products, customer service, human resources, processesand procedures.9Mark Valena – Chief ExecutiveMark Valena is an experienced BusinessExecutive. He came to the helm atGMHBA in early 2008 following sevenyears as the CEO of Medical DefenceAssociation Victoria. MDAV wasVictoria’s largest medical professionalindemnity insurer (with an 18%national market share) and as a notfor-profitorganisation, in a highlyregulated insurance market operatingin the health sector, provided a soundexperience base for his current roleat GMHBA. Mark has significantexperience in the negotiation andimplementation of mergers andbusiness transitions at MDAV, NRMAand Fortis Insurance. Through thesetransitions Mark was able to create anenvironment of goodwill and navigatethrough many complex agendasleading to retention of members andemployees. Mark is an AustralianChartered Accountant who has aBachelor of Business and aGraduate Certificate in Innovation &Service Management.Michael Carroll – Financecompleted a Graduate Diploma inApplied Corporate Governance withChartered Secretaries Australia.Jonathan Crabtree – Strategy &InnovationJonathan has significant experiencein marketing, technology & businessstrategy. His career spans directorshipsof several service based businesses tosenior marketing roles at organisationssuch as Tattersalls and Telstra. Jonathandeveloped products/services fromconcept to market and is adept atcorporate communication strategiesfrom branding through to budgetplanning, advertising and promotions.Jacqueline Armitage – Member ServicesJacqueline is a professional CustomerService Executive with over 30 yearsAustralian and Asian experience anda proven track record in managingmulti-site operations for ‘blue chip’organisations. Jacqueline’s successin her field is attributed to herability to develop both strategic andtactical solutions to improve quality,productivity and customer satisfaction.was responsible for a diverse groupof services. James has a Diploma ofApplied Science from Lincoln Instituteof Health Sciences, a Bachelor ofProsthetics and Orthotics from LaTrobeUniversity, and an MBA from theUniversity of NSW. James is also amember of the Executive Committee ofthe G21 Health and Wellbeing Pillar.Tim Boyd – Human ResourcesTim is a Human Resource practitionerwith over 16 years experience in HRgeneralist roles and has specialist skillsin Learning and Development andOrganisational Development functions.Tim has had a long career inAutomotive Development with a largemulti national manufacturer in rolesranging from HR consultancy, Learningand Organisational Development andinternational experience in the AsiaPacific region. Tim’s experience inAsia Pacific has developed an abilityto understand organisational culturesand build relationships based on trustand respect. Tim currently managesthe Human Resources team at GMHBAproviding a comprehensive range of HR10Seated: James Arnott, Jacqueline Armitage, Mark ValenaStanding: Tim Boyd, Michael Carroll, Jonathan CrabtreeMichael Carroll is a Business Executivewith over 26 years experience. He isresponsible for the Finance Divisionincluding supervision of the Company’sInvestments. His role at GMHBAalso incorporates that of companySecretariat, with compliance as anothermajor responsibility. Michael isaccredited with a Bachelor of Business(Accounting) from SwinburneUniversity, he is a Certified PracticingAccountant, has completed his MBA atDeakin University in 2004 and in 2007This ensures customers’ expectationsare consistently met and oftenexceeded.James Arnott – Benefits ManagementJames Arnott is a Business Executivewith over 20 years experience. Hisbusiness unit is responsible for HealthServices, Claims Audit, ProductDevelopment and Marketing. Jamespreviously worked with CaulfieldGeneral Medical Centre and The AlfredHospital for over 13 years where heservices to the organisation.