Global CIO Survey 2008 - Innovator vs Operator - Capgemini

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ContentsForeword 1Participating Companies and Organisations 2Executive Summary 4Innovation—A Definition 5Information Technology and the Role of the IT Function 6Qualifying for a Role in Business Innovation 10Leadership—The Key to Successful Innovation 14Redefining the Role of the IT Function 16Our Point of View 20About the Survey—Intention and Method 24About Capgemini Consulting 25Copyright © 2008 Capgemini. All rights reserved.
Capgemini Consultingthe way we see itForewordIn today’s business world, innovationis inseparable from technology.Individuals are moving ahead oforganisations in their ability to exploitnew information and communicationtechnologies and are increasingly ableto create business value with minimalsupport. This fast-changing relationshipbetween business and technologycreates a major new opportunity fortoday’s CIO to build an IT functionthat delivers more value than everbefore. However, we believe that theopportunity will not just ‘arrive’ butwill require carefully thought throughactions to become reality.The purpose of this survey is toexplore the views of CIOs across theglobe on how this increased access tonew technologies and information ischanging their role, and the role oftheir IT function. Among the issuesaddressed are:■ Why is it that the IT function is sorarely seen as a driver of innovation?■ What is the appropriate balance offocus between innovation andoperational efficiency?■ How can a CIO create the space andculture to foster innovation?■ What is the “right” role and strategyfor the CIO and IT function in thefuture?As well as reporting and commentingon the findings of the survey, thisreport proposes strategies thatCIOs may wish to adopt to workmore effectively with the rest ofthe organisation and enablebusiness innovation.The survey, the latest in a series ofinternational CIO surveys undertakenby Capgemini Consulting 1 , is basedon one-to-one interviews withnearly 400 CIOs across the world,representing all industry sectors.We thank all the CIOs whoparticipated in this year’s study forsharing their opinions with us, andhope that this publication stimulatesthoughtful discussion.Olivier SevilliaCapgemini ConsultingWest EuropeCEOPaul NannettiCapgemini ConsultingContinental Europe and Asia PacificCEOEric MonnoyerCapgemini ConsultingVice PresidentBIS Global Leader1 Last year’s survey (IT Agility - Enabling Business Freedom) explored the views of CIOs of major organisations on agility and its impact on IT.1
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