Manometric Gas Sorption Analyzers - LabSolutions

Customer SupportHiden Isochema believes that scientific and technical supportis as important as your custom, and counts customersatisfaction as the most important measure of excellence.User training and continued application-focused support arevital services that we consider to be integral to our products.Our field engineers offer a wealth of technical experience,while our PhD-qualified applications team offer both apractical and scientific perspective in order to provide youwith the very best in product support and customer service.This knowledge base, combined with our proactiveapproach, makes Hiden Isochema the respected leader inthe industry.As part of this commitment, we offer:•all instruments•on demand••Comprehensive 12 month warranties onOn-site installation, commissioning and trainingAdvanced or bespoke user training coursesLifetime technical support and free softwareupgrades for academic usersA 24 hour response time to scientific andtechnical support enquiriesHiden Isochema Quality and SafetyTo ensure the highest standards of safety, product andservice provision, Hiden Isochema is fully compliant witha number of key safety and quality codes:ISO 9001:2008 (BSI) Quality Standard••European Union Pressure Equipment Directive PED 97/23/ECEuropean Union Electromagnetic Compatibility and ElectronicSafety Directives 87/336/EEC and 73/23/ECDQ/IQ/OQ procedures (full certification supplied upon request)