Identifying Ways to Cut Costs and Improve Cash Flow

CLEVELAND, OHIO, December 16, 2010 — KeyBank today
announced it scored significantly higher than its
four largest competitor banks in a third quarter
2010 customer satisfaction survey conducted by the
American Customer Satisfaction Index (ACSI). KeyBank’s survey
results were based on feedback from one-thousand Key clients. Key’s
scores were significantly better than bank industry scores across multiple
dimensions, most notably Customer Loyalty.
The ACSI 2010 scores are only the latest in a series of accolades Key has
received recently for outstanding customer service.
l In 2009, Key was named a Top-25 Customer Service Champ by
BusinessWeek, the top bank on the list. KeyBank ranked 11th out of
25 companies known for their service acumen.
l In Corporate Insight’s 2010 Bank Monitor Report, the premier
independent ranking service for the online space, Key was cited for
enhancements made to its online banking site, Key.com for
application capabilities, banking account information and account
transfer capabilities; and banking alerts and customer help features.
l Earlier this year, Key’s Call Centers were ranked second in the
nation in a survey conducted by O’Connor & Associates, a New
Jersey benchmarking firm, on such measures as customer rapport,
product knowledge, cross selling and successfully offering a product
or service to prospective customers.
Key has engaged ACSI - a national economic indicator of customer
evaluations of the quality of products and services available to household
consumers in the United States - over a number of years to survey its
customers on various service-level metrics.
For more information, visit https://www.key.com/.
COLUMBUS, Ohio, Dec. 17, 2010 — To address the growing demand
for advanced wireless data products and services, AT&T* is announcing
the opening of a new 3,318 square-foot retail store located at Easton
Town Center in Columbus.
The new store offers shoppers an interactive shopping experience,
Chamber Calendar
Board meetings are held the 2 nd Tues. of each month
7:30 AM | Chamber Office
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Deadline for Advertising in Mar. Issue: Feb. 18
along with a state-of-the-art, hands-on design to engage customers and
provide a “try before you buy” sales environment. For example, touchscreen
information stations make it easy for customers to view rate plans
and coverage maps, compare different wireless devices and shop for
accessories and ringtones.
“AT&T’s investment in our community builds on our reputation as a
strong region for business investment,” said State Rep. Kevin Bacon.
“Our communities are made stronger and more attractive when we have
leading technology resources close at hand like a new and convenient
AT&T store in the neighborhood.”
“The Easton Town Center retail store is another example that showcases
AT&T’s commitment to our community,” said State Rep. Nancy Garland.
“This new state-of-the art store is a welcome addition to the Columbus
area and central Ohio.”
“This new retail store at Easton Town Center provides greater
convenience and a hands-on experience with our products and services,”
said David Kandel, external affairs director for AT&T Ohio. “We
continue to expand our retail presence in the Columbus community and
give consumers convenient access to the latest in communications and
entertainment services.”
AT&T customers now have 16 locations to choose from in the greater
Columbus area. AT&T has approximately 665 retail locations throughout
Ohio, including AT&T-owned stores, agents and national retailers.
AT&T products and services are provided or offered by subsidiaries and
affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
Ron’s Express Carwashes and Oil Changes won the SNP 2010
Reader’s Choice award for the #1 Carwash in the Columbus area. Ron’s
Express Carwash and Lube, 4940 N Hamilton Road, is a Gahanna
Chamber member and has proudly served the area for over 13 years.
The Gahanna Area Chamber ranked as one of the top chambers of
commerce in the December 31, 2010 Business First book of lists edition.
For a second year in a row Gahanna placed 11th on a list of 25 chambers
that were featured from 8 counties. GACC has a current membership
total of 432 businesses.
February 2011
Business Development Opportunities
Please Note: The Chamber is located at 1000 Creekside Plaza, 3 rd Floor
3 Planning Team Committee Meeting | 8:00 AM | Chamber Office (Note: change of date for this meeting only)
Committee Chairman: Charlie Collins, Collins Financial Planning Services
10 Membership Luncheon | 11:30 AM - 1:00 PM | Location: Gahanna Golf Course Clubhouse
Program: Identifying Ways to Manage Costs & Improve Cash Flow | Panel Discussion - Guests Welcomed | See flyer insert for details
17 Ambassador Committee Team Meeting | 10:00 AM | Chamber Office
Committee Chairwoman: Leah Evans, Economic Development Manager, Dept. of Planning & Development
21 President’s Day | Office Closed
23 Golf Committee Meeting | 9:00am | Jefferson Country Club | Committee Chairman: Rick Conover, Aflac | Volunteers Welcomed
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